I know this problem has been shared here before in the past, but in all cases (at least, the ones I consulted) it resulted in a representative contacting OP directly via email, which doesn't really help other users. Please let me know if there's an actual solution posted here that I didn't catch.
Anyway, I’ve been trying to download a few files for a while now, but I keep on getting the same pop-up:
“There was an error downloading your file”
The original upload was rather sizeable (a large folder of .json files), but we’ve tried it in different configurations (downloading separate files/ downloading the entire folder, smaller zip files, etc.), all bearing the same result. Chrome gives the above message, Edge doesn't say anything at all.
When I open one of the individual files, it says it's too big to preview (8 MB for .json files, file itself is 45 MB), but as far as I know that shouldn't affect downloads. I've been Googling for anything on maximum file sizes, but nothing I can find mentions anything on specific file types.
Thanks in advance.
