Error Messages

Multiplers Errors with Finder after Dropbox Upgrade - Mac M1
A few days ago I installed the new dropbox update after being prompted to do so. It's been a nightmare since then. After all my folders were moved to some new secure folder on my mac, I get nothing but weird issues with dropbox and finder * Finder freezes and can't save a file. Need to kill the process in activity monitor…
error message after installation of the Dropbox desktop app
After the installation on my new mac I get an error message.
Shared folder conflict
We use dropbox at our office and share very many client folders in a shared folder. All of a sudden 90% of the folders have gone missing for everyone, but the Admin and it is now showing [Folder Name] (shared folder conflict). We're unsure how to fix this but rely on these files heavily for work. When we click on a folder…
Cannot log in to Dropbox anymore
Hi there, Since migrating to a new Mac (via Time Machine) I can no longer log in to Dropbox in the Mac app. I put my username and password, then type in the code sent to me by email, and it fails without giving any meaningful error code. I've tried this multiple times, and the result is the same. Basically, I can't use…
Just share and the link will be locked.
I'm not good at English, and I want to inform you first that I'm using a translator. The problem is simple. Sharing locks the document. Even if it was only shared with one person. Currently, there are more than 4 documents that are locked like that, and the place I am using is Dropbox Paper. This document is a document…
Error When Opening Jpeg and PNG Files
Hi, I have a particular client that is new to Dropbox. She has been uploading files in jpeg and png. In her folder you can see a picture associated with these images and if I click on the file I can view the image but when I try and download them I get an error: "Sorry photo's cannot open this file because the format is…
can't save files from Office365-app to Dropbox - supposedly write protected
Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tells me to save a copy, when trying to do that I get the same error message. Up until the day before yesterday everything worked…
Certain Google Docs won't open
We're having issues with certain gdoc files not opening, the error reading as: Google Docs encountered an error. Please try reloading this page, or coming back to it in a few minutes. To learn more about the Google Docs editors, please visit our help center. We're sorry for the inconvenience. - The Google Docs Team Anyone…
.etf file extension file is not supported and files with the extension are not uploading
Hello, I use ASUS FUF laptop and I wanted to backup the esupport folder that contains all the basic driver and applications for my laptop. When doing so, I found a error stating that files with .etf extension are not supported and they can't be uploaded. I really need to backup that folder as I am wishing to reset my pc.…
Folder update in progress. try later.
I'm trying to share a 200gbs folder with my clients, but I managed to do up to 35 people, after that I got the error that "Folder update in progress. try later." I don't know what to do, I've already uninstalled the program from my computer and downloaded it again, all files are up to date, and it's not just with this…
app musicbox
I use on my iphone Musicbox to play music from dropbox. After the iphone update the app is malfunctioning: after one track it returns to the main menu...
How to Start a Retry
I have about 25 files with upload errors. I clicked "retry all" and they have all been added back "in queue" with a little clock icon next to each file. The only option appears to be the "Cancel" button. These files have been in queue for about 48 hours and no upload retry has been started. How do I instigate a retry of…
'You don't have access' for a shared link
A link was shared to my business Dropbox account. When clicking the link I'm taken to a "You don't have access page", where it says I'm signed in on my personal account. Both the web browser and the desktop application show I am signed in to my business account. How do I fix this?
Help on ||| You’ve hit the limit of invites you can send per day. Try again in 24 hours. |||
Hi, I'm having problem with sharing folder. When i try to share folder with one person, it show this message, and it won't let me share the folder. I've already try to wait 1 day 2 day 3 days, but it won't let me share the folder at all. I have already go over all the post here with similar problem, but i can't really find…
Shared link gives error "link doesn't exist"
Hi please could someone help . I was sent a recording of a session I had and the link worked for about 3wks ... but when I click on it now a message comes up ‘ link does not exist’ Its really important to me 😞 could someone tell me how to sort this please thank you
Downloading files too large.
Hello I try to download several files in high size from same folder (ideally entire folder) I can downlod any file separately But when I try to download entire folder, i get error: ,,The Zip File is Too Large”. Do I have to buy a subscription to be able to download them? Also I’ve been unable to find a way to download…
installing Dropbox on ubuntu breaks nautilus ("Files")
Hi, I installed ubuntu 22.04 yesterday and was hoping to install Dropbox to sync my files to the new machine. I installed Dropbox by downloading the .deb file from https://www.dropbox.com/install-linux It installed without issues, but now if I try to open "Files" (nautilus), it crashes immediately. Running nautilus from…
Cannot download the information you requested
HI Team, I am unable to open file. when i place share file link in Excel or Word. its show below Message unable to open https:.......... Cannot download the information you requested.
dropbox does not start after recent upgrade on gentoo linux
Hi there. I am using dropbox for about 10 years. A few days ago my gentoo linux PC was upgraded its python version to python-3.11. The following i see when i try to start dropbox. Any ideas why? Failed to run Python command: !! dropbox: fatal python exception: Traceback (most recent call last): File "<frozen…
Zip file gives me an error when I'm trying to download.
I'm using Chrome and trying to download Dropbox folders to my Mac (Monterey version OS 12.0.1 ) and getting an error message: ERROR 79 Inappropriate file type or format. It worked fine before updating my OS system. Please help.
Dropbox stuck in "indexing" state on Windows 11, no files downloaded or uploaded
Hi, I've been using Dropbox for years without issues, but on my new Windows 11 PC, the app is stuck in "Indexing" status - no files are synched, downloaded, or uploaded. What I tried so far: - Restarting the app as well the PC - Reinstalling the app - Disabling firewall - Closing the processes (there are usually 7 of them…
"view document" DB link in e-mail gets DB error message - wont open the doc presumably loaded to DB
Win11 desktop/ Link in e-mail from trusted sender to “view document” in DB results in error when clicked. It was sent before I had a DB account. Now I have an account & attempted DB install. I have access to a DB home page with upload function, labels of files in google cloud etc though the top banner says “get started by…
GMAIL ERROR 404
I am searching for a solution to an apparently common GMAIL ERROR 404 error related to downloaded saved GMAIL PDF documents into a dropbox folder. Embedded files in the pdf should be able to be downloaded onto a computer and opened. However, trying to open the embedded document in the pdf results in the Error 404 message.…
Local File Access Denied
Dear Anybody, Upon locally syncing all my files via the Dropbox desktop app, I am now unable to access certain files. Specifically, I simply can't open word documents (i.e. they don't upon nor show me error prompts when I attempt to open the file), and when I attempt to open PDF documents its says "There was an error…
I can't upload files as I'm getting an error about my connection
Past 2 days I can't upload video files from my external to Dropbox via Mac book. ANYBODY?!?! File loads to 9 - 10 minutes left; stops. Says I've lost internet connection; will resume loading when I RECONNECT. Refreshed modem & router; still won't work. Intermittent internet signal. Goes from WIFI CONNECTED to LOOKING FOR…
Migrating from Mac to Mac using Migration Tool
Greetings, MacBook Pro (old machine): OS 12.6.5 MacBook Air (new machine): OS 13.3.1 1. I have been using Dropbox to backup my files on my MacBook Pro, all my files are online and only the ones I use is made available offline 2. I used "Migrant Assistant" to migrate to a new MacBook Air, so the folders & files in…
Error when trying to invite member or to share folder.
Hi, Since i change my dropbox to Enterprise offer i can't invite members to the team or share folder. i have always the same message saying that i have to wait 24hours before tring again 😞 Message : "Vous avez atteint le nombre maximum d'invitations que vous pouvez envoyer par jour. Veuillez réessayer dans 24 heures." Can…
I cannot install the desktop app on Linux Fedora 37
Gnome 43 has removed libnautilus-extension.so.1 making it impossible to install Dropbox on Fedora 37. Please update the rpm installer to make use of the changes in gnome 43. For reference: https://ask.fedoraproject.org/t/official-dropbox-package-doesnt-install-in-fedora-37/27296 Here is a link to an open pull request to…
Error on Two step authentication. Two-step verification text message couldn't be sent.
Hi, really needing support , been using Dropbox for year and so does my team, we have been getting this error below all day when trying to log in - Two-step verification text message couldn't be sent. <a href="/help/364">Help</a> Can anyone help me or who can I get help with urgently , i have raised a ticket on this too…
Deleting Account Error
When I go to delete my account, I get an error message after I've filled in all the details. It flashes with Error 500 and only gives me the option to only go back to the home page or visit the help center. I've tried 3x now to delete and nothing changes. Anyone offer any help?

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