Error Messages

I keep on getting this message whenever I try to access the folders desktop, downloads, documents. How do we fix this ??? The folder “Desktop” can’t be opened because you don’t have permission to see its contents.

While selecting a file in dropbox file chooser, I am getting this error "Failed to load request". The image and the network tab API response are attached below. Can you please give any solution to this?

I renamed a video I had uploaded of my daughter singing. I've played it many times. Since I renamed it the photo is gone and I can't play the video. It tries to take me to my Samsung Health app. What happened? All I did was change the name?!?

I'm getting extremely frustrated with Dropbox!! I'm using new Macbook Pro (but also have access to Windows 11 machine... same bad results). I've tried both the Dropbox app (putting folder in it, to upload), and I've also tried doing this via www.dropbox.com "upload." Neither solution works. Here's the issue. 1) Upload a…

Hello! I have a monthly plus membership through the Google Play store. I would like to change it to an annual membership as I assume that will save me money. However, when I go to do this through the play store, it says "this Google account does not have a subscription to your current plan." But I do, I pay for it every…

I get the popup error message "Dropboxcleanup.exe has stopped working" about once every hour. This has been happening in the last 12 hours so I assume there's been a recent update. I'm on 168.4.4802. The error is happening as Dropboxcleanup.exe says it can't find api-ms-win-core-heap-l2-1-0.dll. Thanks.

I have this recurring problem on my Mac where I can't empty my trash properly because of some online-only files that are in there. When I try to empty my trash, I get the following error: The Finder can’t complete the operation because some data in “FILENAME” can’t be read or written. (Error code -36) I've also tried…

Using Windows File Explorer, when we right-click inside a Dropbox-synched folder, and select "Request Files", the browser window opens with a 404 Not Found error. I have verified that the user is logged into Dropbox.com and also that the Dropbox Windows application is running and fully synched. Any help with this is…

I was working on a R script. The moment I saved the file and quit RStudio, the script file which is synced in a dropbox folder is turned to a 0 byte file. When I tried to open the file from dropbox web, it showed me "Error (415)". When I tried to recover it from the "version history" option, I found that strangely there…

Hi everyone! I have an issue with the automatic upload of my photos from my phone. I used to plug my phone into my computer and it would automatically upload my pictures from my phone into my computer but it hasn't been working for months and I can't find a solution.. The issue is that Dropbox sees that there is photos and…

Hundreds of files stored in Dropbox, and now I get this "Unknown error occurred while accessing <filename>" message when I try to open any of them. Guess I'll have to start using my hard drive to backup my Dropbox files. [Profanity removed as per Community Guidelines]

I used to always be able to preview epubs from my Dropbox directly on the app on my iPhone. I hadn't checked them in a while, but I checked today and received the "No preview available This file type can't be viewed" message. When did this change happen and why?

I have a external drive that has lots of production related files in it. I try to setup a automatic backup system by going into dropbox-click on my profile-click prefences- backup-manage backup- then i try to add my external drive but after selecting it it says "There was an issue backup up 'LIGHTING' Your files are safe…

After upgrading to new Beta to dropbox for M1, syncing stopped working and finder window start freezing while searching dropbox files. So I decided to delete Dropbox, but cannot delete this Folder (/Users/Username/Library/CloudStorage/Dropbox/) that got created with new Dropbox Beta version, after Unistalling the Dropbox…

Today I booted up my fully updated laptop, Ubuntu 22.04, and noticed dropbox didn't start automatically. I manually started the app but nothing happened. I rebooted and tried again, nothing. Then I uninstalled dropbox and reinstalled (using the latest deb package for Ubuntu 14.04 - 22.04). After this install I got a…

Good morning. When I upload a folder from the file app (iOS) to dropbox, it converts it to an unknown format that cannot be opened (regardless of the contents of the folder). Can you help me? Thank you

Setup: Our office has a server. A physical one, on our local network. We have users on machines on our local network. We have 3 remote fulltime staff. Our office server is the only machine on the network with Dropbox installed. Problems: We use Photoshop and 3ds Max. We save big files. Between 2gig and 15gig files are…

I am trying to upload a Powerpoint Presentation to Dropbox and keep getting a "failure" message. I'm not sure how to solve the problem. I just updated my security measures.

Since yesterday I can't acess my Dropbox account files from my home computer. So, the files in this computer are not yet updated because I made some alterations before from my work computer. However I have access to the files through the Iphone app. May anyone help me about this problem?. Thanks

I've been sent an email with a dropbox link, if I click on or copy/paste the link in a browser I'm forwarded to Device Enrollment Mimecast webpage at security-eu.mimecast.com If i type in the link manually, dropbox states theres an error. The company that has sent the dropbox link is saying the issue is our end as all…

A powerpoint file has been shared with me in Dropbox but when I try to open it to edit I get the message ".pptx files are supported but something went wrong." Tips to fix please? 

Hi everyone, I use Installatron on a hosting platform. Installatron can make a backup (zipfile) from the content on the hosting platform and save this to my Dropbox. Worked flawlessly up until march 3th. Since then, only a handfull of backups are stored in my Dropbox, all others fail. I checked: - There is enough space in…

Help please! This videographing company I hired went bankrupt and MIA! The links to all of my wedding footage won’t work! Is there anything I can do? Or is it all just lost. Thank you!

After installing dropbox proprietary (using dropbox_2020.03.04_amd64.deb) and python3-gpg on on Linux Mint the app fails with the following message. This means Dropbox doesn't work at all on Linux when installing from the .deb file. # dropbox start -i Starting Dropbox.../usr/bin/dropbox:303: PyGIDeprecationWarning: Since…

Dropbox states that I have no internetconnection ..... BUT I have. HELP (im not a computerwizzard) 10 times reinstall Virusscanner disabelled Windows HPdesktop

I'm new to Dropbox. It's about 1 week. I have uploaded soccer game videos to share with parents & players. Yesterday, shortly after uploading the 3rd of 3 games. My links all got banned. I managed to lift the ban. Shortly after, my links got temporarily disabled again. When will this temporary ban be lifted?? how can I…

Hello, I seemingly cannot upload 435GB of videos to a 3TB Dropbox Drive. I just recently bought a plan of Dropbox Professional 2 hours ago, and my plan still says Basic, but it also says I have 3TB of storage. When I try to drag and drop it (using Windows 11 File Explorer), it tells me that Dropbox does not have the space…

I have 1.8 GB free space in my dropbox and I want to continue with the basic plan. However, I am unable to upload any pdf or MS Office file, however small it may be.

I cannot access Dropbox from any of my accounts, from any location (different Wi-Fi), or from any device, whether the app or a web browser. Except from a cellular connection.

 hello, I am a novice user so please bear with me if I do something wrong here. I have a basic dropbox account, I use it for storing evidence for the police of crimes that regularly occur in my street. I download the footage in question from CCTV and upload it to dropbox then send the appropriate link to the police When…