Error Messages

Account Public Links Suspended Due To Excessive Traffic
1) How do I know how much traffic my links are generating. I didn't even know this was a thing, but I have a Dropbox account with 50+ GB of storage and routinely use it to share digital assets with collaborators. In this case I uploaded about 10gb worth of raw footage for a VFX artist to download. I have other people who…
Cannot open text files. Undefined error.
When I try to open text files in dropbox from windows explorer I get "Undefined error" (translated from swedish). The local files with green check mark opens fine. When I select to make file local it opens fine, but this should not be required. What is wrong?
A lot of photos with 4kb in size, not able to be opened after promotion storage expired!
Hi all! I've encountered a problem accesing photos on my account after the storage has been reduced to 9 GB (Having almost 18GB of data already uploaded). Some of the photos and videos are absolutely fine, but starting with a point in time, most of the files looks to be present with the right filename and extension, but…
Can't login on my phone
Dropbox stopped working on my android phone. Tried a different network but still wouldn't work/sync/etc. Uninstalled and re-install it onto the phone. Now I can't login. I get the following message. "sign-in failed. Unknown error, please contact Dropbox customer support" I tried changing my password via my laptop then…
I don't see the online-only option
I saw the post about "make online only" for Mac, but I'm on a PC and have the same issue. When I right click on a file, I do not see an option for make online only. I'm using a new PC and thought when I downloaded the dropbox app I said that I wanted online access only. Do I need to uninstall and re-install, or is there…
Quicken Coupon says "code already used"
Quicken offers a coupon for 5GB free Dropbox storage for Quicken subscribers. However, upon submitting the code, Dropbox says my code has already been used. This seems to be a common issue as there are many similar posts in the Dropbox Community, but without resolution. Some say they chatted with Dropbox Support, but I…
is it possible to use a dropbox link to view a pdf file from the SMS messaging app of cell phones?
I put a pdf file in the public folder in Dropbox, copied the link and send it as a SMS message using a phone with Android 11. When I and also the recipient who is using Android 9 open the link it looks like a PDF viewer is trying to open the file but it only shows a brief message saying: (Cannot display PDF "name of file"…
shared folder conflict
Hi, I have a bunch of missing folders within sub-folders and I think the route cause is a main folder that says (shared folder conflict) after the name of the folder. Pretty sure it wasn't there before. It doesn't seem to be a syncing issue, and not a storage space issue. Anyone have experience in this and how I can…
Error (415) when trying to preview .html files that show as 0 bytes
I have a Notebooks app on iPhone and MacBook which saves text files as .html. The files are stored on Dropbox. I have just noticed that around ten of my files which have been created in the last 10 months are now showing as zero bytes. When I try to open the file via the dropbox website it gives an error message (see…
Folder shared for editing but when logged in I have no access
Hi I was invited to join a new group and a common folder has been shared for editing with me. But when I login with my existing Dropbox account connected to the same mail address as I received the shared folder invite, I can't access the shared folder when clicking the "Add to Dropbox" button, I get a message that I "You…
Zero bytes on MAC ventura
Hello 1st time here I've having a serious issue in Mac with dropbox. I use Mac to edit DICOM files. For each exam I have 1000+ files. So the zero files are driving me nuts, because may 3rd party software gives me error messages (zero bytes) and I can't open the exam. Opening each one of the 1000+ files that are needed for…
Couldn't Start Dropbox - macOS Monterey
After installing the new macOS Monterey I am getting the below error Couldn't start Dropbox This is usually because of a permissions error. Storing your home folder on a network share can also cause an error. For more information, click the help button below. I tried to remove dropbox using instructions on the website and…
Couldn't start Dropbox. This may be a temporary error. Please restart Dropbox.
Migrated data from my old Macbook Pro (Intel chip) to a new one (M2 chip). Dropbox was the only program that did not migrate. The dropbox name appears in Finder but with no files. The dropbox icon on my menu bar is gone. When I try to download the dropbox installer for the icon a message appears that the installer…
"Site wasn't available" when downloading content.
Trying to download some files to an external drive and the process begins but does not complete. I'm receiving the following error messages: "File wasn't available on site" "Site wasn't available" Thanks in advance for any insight.
Steam deck and dropbox, stuck on 'starting'
I installed dropbox on the steam deck (arch linux) from discover but now it is perpetually stuck on 'starting' but never opens. dropbox.dist folder is shows a locked icon so it may be not accessing the right folders it needs to on app start up? I tried changing permissions but still no dice, just stuck on opening and never…
Recipient of shared link cannot access the folder
I have a free account. I want to share a link to a folder. Dropbox allows me to create the share link. When I send the link to a friend, he gets the message You don't have access You can ask the person who shared the link to invite you directly. Does the other person need to have a dropbox account? I simply want to share…
cannot click dropbox icon on taskbar
Since updating to latest Window 11 (version: 22H2, OS build: 25227.1000), Dropbox icon at Taskbar cannot click. I tried unstall & re-install the desktop app but it still cannot click. Show as below screenshot.
Cannot add new user to team, I am getting an error.
I cannot add a new member of staff to dropbox. No problem with our company credit card. I put in new users email like I have done with other staff but keeps coming up error. Can someone please help me with advice
MP4 file fails to upload
Windows 7; 600 GB free HD space; 4 GB RAM; Dropbox Plus (paid one year), currently using <30 GB. I have tried repeatedly to upload an MP4 Audio file (a video recorded on my camera). It tells me it will take about 40 minutes (it's 942,000 KB, and my available upload speed is only 1 mbps), but it fails every time, and…
Dropbox back up not working with Adobe Creative Cloud
I purchased Dropbox Back up – it will not copy my document folder! it come up with a message about and error with Creative cloud. Not a good start.
Cannot view size of Vault or any folders within it using Web interface.
I cannot view size of my Vault, as calculate size doesn't seem to be an option for it when displaying "All Files", and I only get the following when trying to calculate any folder sizes within the Vault (the folder in the example is not large at all).
Import images via Insert - Google Suite apps (gslide) within Dropbox.
Having problems lately with importing images via Insert > Images > Upload. Can you please take a look, our team and external parties having trouble with this error. Luckily dragging an image works atm (or via Insert via UR as well), but feels buggy. Thank you! - Luc
File not found
When I try to download my photos it comes up with “File not found” It does this on my iPhone and desktop, I’ve re-installed the app a couple of times, I’ve upgraded my account. Any help would be greatly appreciated as I’m getting really frustrated now!
Unable to access content
How come I cannot access to view content of file in my local dropbox in my old harddisk after I change to need PC with additional of hard disk which is from the old PC. I have installed the app to my desktop and I uninstalled the next day. however, all my doc and downloads and other files all went into the Dropbox folder…
Invalid MS-DOS function --Unable to copy ".gsheet" file from google drive offline folder into drobox
I got google drive installed normally as drive G: One of the folders in google drive is set to be offline (instead of streaming/online only). Then I got Dropbox installed as will in F:\Dropbox When I trie to copy one of my google sheet files: G:\My Drive\test.gsheet into F:\Dropbox I receive the following error: Whats this…
Dropbox Sync Causing Blue Screen Crash (SERVICE_SERVICE_EXCEPTION)
Some of my photos would never sync up properly or I could never open them because DropBox would not for some reason download them properly and would always be stuck in "syncing" with no progress. I uninstalled and reinstalled DropBox on my desktop and now it tries to resync the entire library. About half way through, it…
Unsupported file type
Have been using Dropbox on Windows PC and Android cell phone for many years for the same files. Recently attempted to access two Word documents from Dropbox on cell phone, which I have been accessing for many years. Received a message on cell phone, "unsupported file type". However, I have no trouble accessing these two…
Email Verification
Hello, I am trying to verify my email but I don't get any email on my spam or trash either. I was trying to talk to to the chat box to ask for help but it says I need to verify my account which that is the problem I am having. Does anyone know of a solution or has had this issue?
Deadline for file request note opening calendar in all browsers
Hello. When setting up a Dropbox file request, there is an issue today with setting the deadline. When clicking to set the Deadline date the website will not allow a calendar to come up or for the user to enter a date. See image below. After clicking, text appears overlapping like a compatibility issue but that attempted…
Dropbox MacOS extension supporting > Monterey?
Hi. I've just upgraded my Mac to MacOS Monterey and received the warning below. Apple recommends that I contact Dropbox about this, and though I am a paying customer, the only support mechanism that I can see is a relatively naïve Chatbot that could not parse my questions. Hopefully the community (and Dropbox staff who…

Error Messages

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