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Can't open select Google docs or sheets
Hello, I've been using Dropbox Business integrated with Google Workspaces for over a year. While the integration between Google and Dropbox can be glitchy, my team appreciates the ability to store Google Docs & Sheets in Dropbox with the rest of our files and work on them simultaneously. Last week, we lost access to…
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I don't have permission to share a link to folder despite being the owner
I am a basic user and I have been sharing a link to a folder within my dropbox that has been working. It's stopped allowing access for an unknown reason (people with the link aren't able to view, says 'that didn't work for some reason' with a picture of a sad dog! I've tried deleting the view only link and recreating but…
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Can't open any files from my Android phone
I got a new Android phone about three weeks ago. When I accessed my Dropbox files, I was able to open some and not others. Now I am unable to open any files on the phone. Instead, I receive this message: "This file can't be previewed. To open this file, try a computer or another app." They will not download, export, or be…
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*.txt files are NOT supported???
I've gotten this error message a couple of times this morning. I'm pretty sure that I've uploaded *.txt files hundreds of times before. What's going on here?
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SafeInCloud on MacOS 12.6.2 is not syncing any more
Hi, My SafeInCloud password app on MacOS 12.6.2 is no longer able to sync with Dropbox. It warns me that it stopped syncing on Jan 17th. It says it is "not authorised". Trying to authenticate the SafeInCloud app is not working. I have un- and reinstalled SafeInCloud three times without any change. The Dropbox app installed…
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get a list of photos/videos that could not be imported (and why)
Hi, Camera Uploads from an iphone (13 mini) works fine for most images and videos (.heic, .jpg, .png from phone screen shots or .mov) if I either connect the phone via usb to a mac (m1 pro monterey) or open the dropbox app on the iphone and tap photos. However, I rather often get a message that anything between 2-15 images…
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Can't start Dropbox on my PC
I've never had any issues with Dropbox until now. I started my PC tonight and it told me it couldn't start Dropbox. I tried restarting my computer but that didn't help. I have not made any changes or updates to my computer and I'm the only one who uses my PC. This is what it told me: bn.BUILD_KEY: Dropbox bn.VERSION:…
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Cannot move files when trying to merge old Dropbox folder with new Dropbox folder.
After running the Windows update from 12/13/22 I had to reinstall Dropbox. When I tried to use my old Dropbox folder I could not because it said there was already one there. So I had to place the new Dropbox folder in another location. The problem that there are different files in the two location and so I am trying to…
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Selective Sync Conflict. How do we solve it?
I have a very light dropbox installation. - Dropbox client installed on a windows 11 machine - I've got 2x folders shared to this free account,, from a paid account with edit permissions. - 1x Folder syncs perfectly, but the 2nd one has the selective sync conflict error in parenthesis Troubleshooting performed: - Made sure…
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The desktop app is quitting unexpectedly on my MacOS 13.1
I'm finding Dropbox keeps quitting "unexpectedly" on my Mac Studio with MacOS 13.1 - any ideas ?
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Why is Dropbox locking up files?
I have Dropbox on my Mac and I am getting several warnings a day saying that Dropbox is locking up files. My choices are to terminate or allow. What is going on?
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File request, immidiately error: too many requests
Hello all, i started a file request but as soon as i want to use the created link, the error "too many requests" is shown. Till now not even one single file was uploaded. I did not use Dropbox for some months, so the traffic volume limit cannot be the problem. Can you guys tell me, what might be the problem? Via Mail I got…
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Backup status : Error
After cancelling a backup I'm trying to redo that backup, but I'm getting an error message under status, even though I permanently deleted the first backup. Thanks for your help!
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Does the Dropbox desktop app have to automatically update?
Hello, I am using dropbox with my company for a while now, we have a paid account and we are happy with it. Now, I am away for a month and I can work remotely with my own computer so it's all good. The other day, I realize that dropbox is not open on my computer so I try to open it, and it just tells me I can't open…
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Can't redirect into reparse point please choose different target path
So, I uninstalled Dropbox. Now I find that my folders; Desktop, Documents, Downloads, Music, Pictures, and God knows what else are all set to my Dropbox folder. When I go to 'restore' these folders to their correct, default Windows 10 path, I get the above error message. This is outrageous. What is the solution?
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Opening files automatically in Premiere (with Monterey)
I've just updated my system to Monterey and I'm having a problem with my old workflow. I used to open projects in Premiere and the app would find and synchronize automatically every file I needed from dropbox. Now the files I don't have at hand look all like OFFLINE, and If I try to link them one by one, it doesn't…
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Uploading and Sharing DCP Folder and Files for Film Screening error files not compatible
I'm trying to upload my DCP folder which includes folders and files of about 84GB. I have plenty of space, but Dropbox says some of the files are not compatible and will be skipped. Has anyone experienced this and/or tried to upload a DCP or larger folder and files. Thank you!
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Dropbox Desktop App won't connect (Apple Silicone M1)
Hi there, I did get a new MacBook Pro with a Silicone M1 Pro chip the other day. The new MacBook is running OS Ventura 13.1 Used my last time machine backup to migrate my data from the old Macbook with an Intel Chip. Now Dropbox won't launch/properly connect. Whenever I do launch the app form the "Porgrams" folder, the app…
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"That didn't work for some reason" error when trying to open a shared link.
I was sent ym first dropbox video link in my email. When I click on it it goes to Dropbox and says..." That didn't work for some reason. If it's a fluke refresh the page..." Upon refreshing all it does is repeat this error message. Any smart peeps out there that know what's happening? Thanks for any help you can provide!
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Receiving an error Content Unavailable The folder contents could not be displayed because of an unkn
Content Unavailable The folder contents could not be displayed because of an unknown error. Try Again
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I can't upload files. It fails at the last minute.
I have now had this issue for a couple months. It happens on two accounts. I try to upload a file (plenty storage available) and it fails the upload or I get an internet issue popup. I am not having internet issues with either download or upload speed or other platforms. It gets to the finalizing stage and hangs up there.…
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Access to share folder to a specific domain is restricted
I'm trying to share access of a folder to a specific domain. Tried from different accounts (Business and Personal) and different folders having the same result. I looked through all settings trying to find any option causing the issue but didn't find anything that helps.
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Unicode Encoding Conflict
Now, before you link me to the dropbox article on that, I have read already read it, but what I wanna know is, where it says : What do I do now?If one of your files is appended with the words (Unicode Encoding Conflict), you can resolve it with either of the following options: * Simply leave both files or folders alone,…
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Migrating data from Dropbox to Sharepoint using Migration tool
2 months ago I started a project for a client, migrate approx 1tb of data from Dropbox to Sharepoint using the Sharepoint migration tool. I was able to see the clients TEAM folder and scan/migrate the data initially. Now, the client is ready to move forward, I tried to run the same scan and migrate, it is failing. I went…
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Account Public Links Suspended Due To Excessive Traffic
1) How do I know how much traffic my links are generating. I didn't even know this was a thing, but I have a Dropbox account with 50+ GB of storage and routinely use it to share digital assets with collaborators. In this case I uploaded about 10gb worth of raw footage for a VFX artist to download. I have other people who…
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Cannot open text files. Undefined error.
When I try to open text files in dropbox from windows explorer I get "Undefined error" (translated from swedish). The local files with green check mark opens fine. When I select to make file local it opens fine, but this should not be required. What is wrong?
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A lot of photos with 4kb in size, not able to be opened after promotion storage expired!
Hi all! I've encountered a problem accesing photos on my account after the storage has been reduced to 9 GB (Having almost 18GB of data already uploaded). Some of the photos and videos are absolutely fine, but starting with a point in time, most of the files looks to be present with the right filename and extension, but…
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Can't login on my phone
Dropbox stopped working on my android phone. Tried a different network but still wouldn't work/sync/etc. Uninstalled and re-install it onto the phone. Now I can't login. I get the following message. "sign-in failed. Unknown error, please contact Dropbox customer support" I tried changing my password via my laptop then…
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I don't see the online-only option
I saw the post about "make online only" for Mac, but I'm on a PC and have the same issue. When I right click on a file, I do not see an option for make online only. I'm using a new PC and thought when I downloaded the dropbox app I said that I wanted online access only. Do I need to uninstall and re-install, or is there…
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Quicken Coupon says "code already used"
Quicken offers a coupon for 5GB free Dropbox storage for Quicken subscribers. However, upon submitting the code, Dropbox says my code has already been used. This seems to be a common issue as there are many similar posts in the Dropbox Community, but without resolution. Some say they chatted with Dropbox Support, but I…