Error Messages

I cannot edit pdfs without creating a copy each time an edit is made.
Hi, I have my dropbox linked to my laptop's desktop so I can easily access it; after the latest macOS update I am getting a pop up message that says a copy will be made when I make any edits. This would have been fine if it was once off, but its making copies every time. Please find attached screenshots. Any advice to…
Relink Dropbox files on external drive to a new computer
I have all of my Dropbox files on an external drive. I am upgrading to a new computer, but I don't want to download all of my Dropbox content from the cloud - I just want Dropbox to recognize the external drive as the location of the files on the new computer. I have tried this in the past and have never been able to…
Unspecified Error while opening .txt file Online Only - Windows 11 22H2
Hi Support, With dropbox client v163.4.5456 on Windows 11 22H2 (OS Build 22621.963), I still have the Unspecified Error, while opening a Online only .txt in the Windows 11 File Explporer. (In Windows 10 (21h2 & 22H2), the .txt automatically download, when I open the .txt file). Can this please be fixed? I can only open…
Permissions for ~/Library/CloudStorage/Dropbox
I am asked daily to authenticate using my password to allow Dropbox access to ~/Library/CloudStorage/Dropbox. Running MacOS 13.1 Get Info for ~/Library/CloudStorage/Dropbox shows "everyone" has custom access, and I have Read&Write. [Mac-Studio:~] toby% ls -ld ~/Library/CloudStorage/Dropbox drwx------@ 24 toby wheel 768 Jan…
Dropbox Notification saying file is open in google sheets
Hi, I'm having trouble opening a file in excel online. When attempting to open the document, I receive a notice that says that the file is currently open in google sheets so I can only view in excel online - not edit. The file is actually not open in google sheets, I mistakenly clicked sheets instead of excel when trying…
Getting an error (5XX) on the website
Hello DropBox, Currently receiving Error (5XX). How long does it generally take to resolve this? Thank you!
Updated Mac to OS 13.2 - Error Message that "Dropbox.app is damaged and can't be opened"
I just upgraded my Mac Studio to OS 13.2 Ventura (from Monterey). I had logged on as a local administrator to do this. Upon logging out as the local admin and logging back in as the user, I received a pop-up error message that states ""Dropbox.app" is damaged and can't be opened." Upon clicking the info icon on that error…
Dropbox deleting files while working. Very big Sync & record issues
Hello, Got a very big issue sinces few days and can't find any solution; Dropbox sync go really crazy so if an expert can help, it will be more than welcome ( English or French); I explain in details ans step by step : Windows 10 OS / Dropbox Plus account 1/ Installation of a new SSD Nvme 980 Pro 2T + update of the last…
Problem with generating Dropbox link
I'm using regular Dropbox plan which is free. Previously i can share Dropbox link multiple times but from the past 2 month, I couldnt create the link and everytime i click the copy link button, it says “Unable to generate link Something went wrong, and we weren't able to create a shared link.” Can someone explain to me?
Dropbox Dash fails t install correctly
Command E has been purchased by Dropbox 😭. Having gone to the trouble of finding the installation file for Command E, which seems to be very well hidden (by Dropbox?) and then installing it, all I got was a message that said I now have to install Dropbox Dash that replaces Command E . Why didn't the Command E home page say…
Folder updates in progress — please try again later.
I can't share the folder because of this warning: Folder updates in progress please try again later.
"Couldn't complete setup" error message when setting up Dropbox Backup
If I click "try again" it just continues to give me the same error. The previous screen was this: If I click "not right now," it just sends me to my Dropbox folder on my computer.
Error Message on Mac when trying to open dropbox application
Hello, I recently got married and changed my last name with my employer which changed my email and all accounts on my Mac. Since doing so, I cannot launch the Dropbox application. It continues to give me this error message. I did try the help tool and granted "full disc access" to dropbox and that did not solve the issue…
Can't open files in 3ds MAX that are on Dropbox
**Just thought I'd edit this top post** I think this has been resolved quietly by either Dropbox or Autodesk, as I no longer have any problems with syncing or anything. Hello all, Similar to this issue :-…
Issue with Good Notes and Dropbox
I am using Good Notes for iPad for studying and whenever I want to insert images from Dropbox, the menu that opens to select the image often stays black and it takes approximately 10-30 minutes until it works again. restarting the app or device doesn't help, only waiting fixes it. Sometimes the problem occurs right after…
Why can't I upload my files?
I signed up for dropbox to backup my project folders, they contain websited. but when I try to uplad it says .css invalid file type or something like that. a website contains a lot of different files so .css is probably not the only type of file that will throw an error. can I fix this?
Issue inserting picture in Microsoft Office from Dropbox results in error.
Hi there, I've only recently been experiencing an issue when inserting pictures from a dropbox folder into any Microsoft Office application. The error says the picture can't be displayed. I get this when using Word, Powerpoint and Excel which is becoming extremely frustrating. I'm using a Mac so not sure if that makes a…
Corrupt photos
All of my photos from 2013 back to 2010 come up saying "Couldn't preview this file" and then when I try to download them (jpg files) it comes up saying "It appears that we don't support this file format". What can I do to be able to see all my photos saved in Dropbox? Thanks Leanne
Can't Share Files, Copyright
I don't use Dropbox very often. I only recently noticed one of my files had gotten a copyright strike from it, which was preventing me from sharing links with my friends. I removed the file flagged in the email, but my still can't share links with other people. This was first flagged over a year ago, and I only deleted the…
Can't open select Google docs or sheets
Hello, I've been using Dropbox Business integrated with Google Workspaces for over a year. While the integration between Google and Dropbox can be glitchy, my team appreciates the ability to store Google Docs & Sheets in Dropbox with the rest of our files and work on them simultaneously. Last week, we lost access to…
I don't have permission to share a link to folder despite being the owner
I am a basic user and I have been sharing a link to a folder within my dropbox that has been working. It's stopped allowing access for an unknown reason (people with the link aren't able to view, says 'that didn't work for some reason' with a picture of a sad dog! I've tried deleting the view only link and recreating but…
Can't open any files from my Android phone
I got a new Android phone about three weeks ago. When I accessed my Dropbox files, I was able to open some and not others. Now I am unable to open any files on the phone. Instead, I receive this message: "This file can't be previewed. To open this file, try a computer or another app." They will not download, export, or be…
*.txt files are NOT supported???
I've gotten this error message a couple of times this morning. I'm pretty sure that I've uploaded *.txt files hundreds of times before. What's going on here?
SafeInCloud on MacOS 12.6.2 is not syncing any more
Hi, My SafeInCloud password app on MacOS 12.6.2 is no longer able to sync with Dropbox. It warns me that it stopped syncing on Jan 17th. It says it is "not authorised". Trying to authenticate the SafeInCloud app is not working. I have un- and reinstalled SafeInCloud three times without any change. The Dropbox app installed…
get a list of photos/videos that could not be imported (and why)
Hi, Camera Uploads from an iphone (13 mini) works fine for most images and videos (.heic, .jpg, .png from phone screen shots or .mov) if I either connect the phone via usb to a mac (m1 pro monterey) or open the dropbox app on the iphone and tap photos. However, I rather often get a message that anything between 2-15 images…
Can't start Dropbox on my PC
I've never had any issues with Dropbox until now. I started my PC tonight and it told me it couldn't start Dropbox. I tried restarting my computer but that didn't help. I have not made any changes or updates to my computer and I'm the only one who uses my PC. This is what it told me: bn.BUILD_KEY: Dropbox bn.VERSION:…
Cannot move files when trying to merge old Dropbox folder with new Dropbox folder.
After running the Windows update from 12/13/22 I had to reinstall Dropbox. When I tried to use my old Dropbox folder I could not because it said there was already one there. So I had to place the new Dropbox folder in another location. The problem that there are different files in the two location and so I am trying to…
Selective Sync Conflict. How do we solve it?
I have a very light dropbox installation. - Dropbox client installed on a windows 11 machine - I've got 2x folders shared to this free account,, from a paid account with edit permissions. - 1x Folder syncs perfectly, but the 2nd one has the selective sync conflict error in parenthesis Troubleshooting performed: - Made sure…
The desktop app is quitting unexpectedly on my MacOS 13.1
I'm finding Dropbox keeps quitting "unexpectedly" on my Mac Studio with MacOS 13.1 - any ideas ?
Why is Dropbox locking up files?
I have Dropbox on my Mac and I am getting several warnings a day saying that Dropbox is locking up files. My choices are to terminate or allow. What is going on?

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