Error Messages

Stuck with a message that someone is sharing a file with me (the file doesn't exist anymore)
A few weeks ago, after some app update, I received a popup in my dropbox app that a friend is sharing a file with me. The problem is that this is related with a file at least 10 years old and even when I try to "ignore", "reject" ou "delete" this sharing, the app says that the file is no more available and show me the…
Can't pay with VISA card
I can not pay for a subscription with a VISA card of a Tajikistan bank, it says "You are not allowed to make this purchase". Please tell me how to pay?
Dropbox not allowing head (header requests). Error 405
Hi all, after a bit of work, Dropbox is working now with either dl=1 or raw=1. Refer to my last article below: https://www.dropboxforum.com/t5/View-download-and-export/Need-jpg-not-jpeg/m-p/674626#M44637 However, there is one vendor of mine where this method is not working, (ABE books), if you must know. They are telling…
[SOLVED] Unable to install, asking to change permissions on folder that doesn't exist
I''m trying to install dropbox, but after it goes through the download phase, I get a pop. That user, Zach_1, does not exist. The /Users/Zach does, however. Why does Dropbox keep trying to install here and how can I change it? Also, it's terrible there's not an actual support team you can contact about these things. Here's…
Safari 16.1 (macOS Ventura) cannot access Dropbox files
Safari cannot open the page.The error is: "The operation couldn't be completed. (kCFErrorDomainCFNetwork error 1.)" (kCFErrorDomainCFNetwork:1) Dropbox recently moved itself to "a safer location", i.e., ~/Library/CloudStorage/Dropbox. Everything was fine. Afterward, I upgraded macOS to 13.0 (Ventura). Safari is now ver…
Can't open file Excel protected by password
From 1 weeks I can't non more open my .xlsx file protected by passoword on my Android phone. Return this error message : "Type of file not supported"
Can't sign in - desktop app giving "Request cannot be processed" error when inputting one time code
I'm trying to access my account from another computer. When I try to log in Dropbox sends a one-time verification code which I enter into the text field and click on 'send code', then Dropbox goes on to say 'Request cannot be processed'. I click on the 'send code' button again and Dropbox says 'invalid code'. I have tried…
File Requests Down?
Hi there! Are file requests down for anyone else? Dropbox finally fixed the name deletion problem with file requests (yay!), but now whenever I try to open one the links incognito mode/not signed into my own account (as a client would do to submit a file), I'm hit with a page that says: There was an error loading the file…
There was a problem parsing the package
Starting this morning every file I download from my Dropbox results in "There was a problem parsing the package". I've tested half a dozen files, and all have the same results. This is happening on four devices, two with external storage and two with only internal storage. I've also downloaded and installed files from four…
Permissions error after Mac migration / localhost
Hey everyone! The Dropbox app recently moved my Dropbox folder in to the Library and now my web development environment isn't working properly. Whenever I go to my 'localhost', I get error messages. The error messages I am receiving are: - "Forbidden. You don't have permission to access / on this server." (MAMP 5.3) -…
Recently "File type not supported"
I have a few small (< 1MB) password protected Excel files in a shared Dropbox folder that I've used for several years. The past few days I have been unable to view the files and I get the purple target and "File type not supported - Couldn't download file. Please try opening in another app." If I remove the password in the…
Error that the file couldn't be opened when accessing Google sheets document online.
Hi, I'm encountering a problem while using Google sheets that's integrated with Dropbox. It used to be fine, but when I tried to open it today, the page refused to load and the message that I got is "File could not open. Try refreshing the page". I already tried to refresh the page several times, but it wouldn't work. I…
This file cannot be previewed because you are offline
Why can't I see the documents I received?
“No preview available” error message, when trying to preview a file on the mobile app
Just today, I started getting this message when opening files that I’ve been able to open in the past, it says “No preview available. To view this file, open it on your computer. I use my iPad & iPhone 99% of the time to open my Dropbox files.
Can't create folder at top level in Dropbox business as team admin
I can no longer create folders (or delete existing) at the first level of our account. The create button is greyed out. If I try and create a link to the existing folders (that I created) I get a pop up saying I don't have permission... I am the only team admin!? This is negatively effecting the functionality of our whole…
Dropbox says I removed access to a shared folder and I can't get it back
I use a shared folder with some coworkers. Two days ago my dropbox app said I deleted the folder about ten minutes before, when I wasn't even at my computer at the time. When I view deleted folders I see the folder, but it shows access as "limited" and when I try to re-add the folder it says it cannot do that. When I go…
Dropbox can never finish syncing because one folder is locked by another user.
I cannot remove or edit the two Word files within a locked folder. This folder will never sync with my computer and displays as a constant error message (red cross against the folder's title in MacOS Finder). The folder's creator is no longer available to contact. While Dropbox cannot complete syncing, I cannot update to…
Downloading big file from a shared folder
A person shared a folder with me with multiple files ~45GB each. When I try to download any of the files, they stop at ~15GB. Chrome doesn't give any errors, it shows the download as complete, Firefox shows a failed download. I tried to clear the cache, that didn't help. I tried to save one of the files to my account and…
I get the error "Failed - Network Error" when I try to download a file.
Every time i download a file "Failed - Network Error" . Yes its a large file. But I should be able to download them since i pay for my account its not a free . So im confused why i have to clear cache , browsing etc and still get "Failed - Network Error" . Ive tried doing it in parts but cant get all the files to download.…
Problems placing images
Hi there, We've never had a problem with Dropbox in the past, but this is now the 3rd time we've had to contact support in 2 weeks with problems. For the past 6 years, I've run dropbox on my MacBook by keeping files online (using the cloud icon). I went on holiday for a week, came back yesterday and had to get an urgent…
After moving to ~/Library/CloudStorage, permissions are broken and dozens of selective sync errors
I recently misclicked a popup and was forced to move Dropbox paths (I understand this is necessary for Ventura but I'm still on Monterey) and not only did it have to re-download many of my files for some reason, but after hours of syncing, the file permissions wouldn't allow me to open many of the directories inside. * I…
Cannot sign in to the Dropbox application on Windows using "connect a computer"
Hello I have trouble signing in on the windows. I used the "connect a computer" on my phone app, which worked for the browser, but no matter how much I tried, the app won't sign in. The error says the email or the password is invalid, but I have access to my files on both my phone and my browser on my laptop. I would…
Camera Upload on Android not working
I am on an Android device with Camera Uploads turned On. Up until April 4, 2023 all new photos were uploaded to DB automatically. All new photos since then did not get backed up to DB. If I open the dropbox app and go to the Photos tab there is a triangle with an exclamation, when I click on it I get a message: "Couldn't…
"View Sync Issues" full of issues that can't be fixed
Hello, in the "View Sync Issues" is have more than 900 issues reported. I noticed that most of them were files starting win a dot from some sort of temporary file from my presentations in Keynote.app. I remove most of those file via terminal app (i handled this with the command: "find…
File password not recognised-Dropbox says it's wrong
I have a Word file on my desktop computer and it has a password. I uploaded it to Dropbox and the file was uploaded successfully. When I double-click on it to open it, Dropbox can see there's a password on the file and asks me to enter the password. I entered the password and Dropbox said the password was WRONG. I did the…
Unable to Export Video to Destination Folder
Hello everyone, I tried looking for a solution on YouTube to solve an export to Dropbox problem I am having within Adobe Premiere Pro 2023 with one of my videos but I haven't had any success. The Encoder Error message says: Could not write destination Media File because it is locked. Access denied. This is the first time…
why my desktop folder is attached to my dropbox folder, but I don't see it
I have a very weird problem. All of my desktop folders are in my dropbox folder(according to the target path), but when I am in my dropbox folder I don't see any desktop folder. Any file in my desktop folder is: C:\Users\User\Lonely Gamers Dropbox\aviv ariel\My PC (DESKTOP--------)\Desktop\..... But when I am in the aviv…
folders can’t be opened because you don’t have permission to see its contents.
I keep on getting this message whenever I try to access the folders desktop, downloads, documents. How do we fix this ??? The folder “Desktop” can’t be opened because you don’t have permission to see its contents.
"Failed to load request" error when selecting files on the Dropbox website
While selecting a file in dropbox file chooser, I am getting this error "Failed to load request". The image and the network tab API response are attached below. Can you please give any solution to this?
Can't play after renaming
I renamed a video I had uploaded of my daughter singing. I've played it many times. Since I renamed it the photo is gone and I can't play the video. It tries to take me to my Samsung Health app. What happened? All I did was change the name?!?

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