Error Messages

DB thinks I am offline
Both my laptop and desktop are connected to my account. This issue is with my desktop only. If you are reading this it is because my internet is working fine, as I proved outside of DB. It's also true that I can perform tasks such as saving to the servers, which wouldn't happen if my internet were awry. But if I try to use…
Can't upload videos from iphone
I can easily upload images directly from my iPhone to Dropbox but when I try to upload video I can’t. I get a message the files will upload in the background but then never do! I'm on my home wifi and dropbox permissions are activated and also the iphone location is on.. this is super frustated I have lost two hours trying…
Error message when trying to open Google Docs created in Dropbox
Good afternoon! Many members of our team have recently started getting 404 error messages when we try and open documents in Dropbox desktop. We have started using Google docs and we weren't sure if that was affecting anything but the documents we are trying to open exist in the files so we aren't sure why it's happening.…
error 404 can't find file
Hi all, My recipients keep getting error 404 can't find file. I've tested myself in private window and getting the same problem. It works when I'm signed in. I've checked the link and it's current. I've checked settings and it's set to anyone with link can edit. Appreciate your help.
I can't access a shared link I was sent
Hi, I want to ask why can not access this link: https://www.dropbox.com/sh/23315lmnhjsa1yu/AABDJVQ3OItMbL8_ozkyqfyUa?dl=0 thanks
Cannot log into Dropbox account
I tried to log into my account , but cannot log in, there is an error message as below : Can you please help me solve that problem ? Two-step verification text message couldn't be sent. <a href="/help/364">Help</a> Thank you in advance Thanh
Dropbox Paper has gone all weird
Anyone else had Dropbox paper go weird on them? Logged in and suddenly all the folder system and gone, I had no files showing on the main tab - and all paper files have been migrated into a document called "Migrated Paper Files". Has dropbox paper gone?
You don’t have permission to create a link to this folder
I can't share folders, "You don’t have permission to create a link to this folder" keeps popping up. I waited a few days, still have the same problem, i ask for help
Share link not working for the recipients, view only copy link. Never had this issue before.
I Share links roughly Once a month, rarely more, but have done so for about a year or so now and have never had an issue. This week the link I sent out came back with an issue. When I retried it, the recipients are saying it still isn't working. Unfortunately, I can't see what's not working, but I need this to be rectified…
Error when trying to exclude a file using PowerShell (on Windows 7)
I am trying to exclude a file from syncing following the instructions here: https://help.dropbox.com/sync/ignored-files using the PowerShell command: Set-Content -Path 'Set-Content -Path 'D:\Dropbox\x\x\x\x\options.ini' -Stream com.dropbox.ignored -Value 1' -Stream com.dropbox.ignored -Value 1 However, I get a PowerShell…
Google Documents Opened In Dropbox Are Crashing Chrome
I provide support for some end users, recently I have received reports from a few of my users that they are having trouble opening google document files in dropbox. The specific symptoms are as follows: - the user attempts to open a google document stored in dropbox, either through dropbox directly or through a link in an…
I cannot edit pdfs without creating a copy each time an edit is made.
Hi, I have my dropbox linked to my laptop's desktop so I can easily access it; after the latest macOS update I am getting a pop up message that says a copy will be made when I make any edits. This would have been fine if it was once off, but its making copies every time. Please find attached screenshots. Any advice to…
Relink Dropbox files on external drive to a new computer
I have all of my Dropbox files on an external drive. I am upgrading to a new computer, but I don't want to download all of my Dropbox content from the cloud - I just want Dropbox to recognize the external drive as the location of the files on the new computer. I have tried this in the past and have never been able to…
Unspecified Error while opening .txt file Online Only - Windows 11 22H2
Hi Support, With dropbox client v163.4.5456 on Windows 11 22H2 (OS Build 22621.963), I still have the Unspecified Error, while opening a Online only .txt in the Windows 11 File Explporer. (In Windows 10 (21h2 & 22H2), the .txt automatically download, when I open the .txt file). Can this please be fixed? I can only open…
Permissions for ~/Library/CloudStorage/Dropbox
I am asked daily to authenticate using my password to allow Dropbox access to ~/Library/CloudStorage/Dropbox. Running MacOS 13.1 Get Info for ~/Library/CloudStorage/Dropbox shows "everyone" has custom access, and I have Read&Write. [Mac-Studio:~] toby% ls -ld ~/Library/CloudStorage/Dropbox drwx------@ 24 toby wheel 768 Jan…
Dropbox Notification saying file is open in google sheets
Hi, I'm having trouble opening a file in excel online. When attempting to open the document, I receive a notice that says that the file is currently open in google sheets so I can only view in excel online - not edit. The file is actually not open in google sheets, I mistakenly clicked sheets instead of excel when trying…
Getting an error (5XX) on the website
Hello DropBox, Currently receiving Error (5XX). How long does it generally take to resolve this? Thank you!
Updated Mac to OS 13.2 - Error Message that "Dropbox.app is damaged and can't be opened"
I just upgraded my Mac Studio to OS 13.2 Ventura (from Monterey). I had logged on as a local administrator to do this. Upon logging out as the local admin and logging back in as the user, I received a pop-up error message that states ""Dropbox.app" is damaged and can't be opened." Upon clicking the info icon on that error…
Dropbox deleting files while working. Very big Sync & record issues
Hello, Got a very big issue sinces few days and can't find any solution; Dropbox sync go really crazy so if an expert can help, it will be more than welcome ( English or French); I explain in details ans step by step : Windows 10 OS / Dropbox Plus account 1/ Installation of a new SSD Nvme 980 Pro 2T + update of the last…
Problem with generating Dropbox link
I'm using regular Dropbox plan which is free. Previously i can share Dropbox link multiple times but from the past 2 month, I couldnt create the link and everytime i click the copy link button, it says “Unable to generate link Something went wrong, and we weren't able to create a shared link.” Can someone explain to me?
Dropbox Dash fails t install correctly
Command E has been purchased by Dropbox 😭. Having gone to the trouble of finding the installation file for Command E, which seems to be very well hidden (by Dropbox?) and then installing it, all I got was a message that said I now have to install Dropbox Dash that replaces Command E . Why didn't the Command E home page say…
Folder updates in progress — please try again later.
I can't share the folder because of this warning: Folder updates in progress please try again later.
"Couldn't complete setup" error message when setting up Dropbox Backup
If I click "try again" it just continues to give me the same error. The previous screen was this: If I click "not right now," it just sends me to my Dropbox folder on my computer.
Error Message on Mac when trying to open dropbox application
Hello, I recently got married and changed my last name with my employer which changed my email and all accounts on my Mac. Since doing so, I cannot launch the Dropbox application. It continues to give me this error message. I did try the help tool and granted "full disc access" to dropbox and that did not solve the issue…
Can't open files in 3ds MAX that are on Dropbox
**Just thought I'd edit this top post** I think this has been resolved quietly by either Dropbox or Autodesk, as I no longer have any problems with syncing or anything. Hello all, Similar to this issue :-…
Issue with Good Notes and Dropbox
I am using Good Notes for iPad for studying and whenever I want to insert images from Dropbox, the menu that opens to select the image often stays black and it takes approximately 10-30 minutes until it works again. restarting the app or device doesn't help, only waiting fixes it. Sometimes the problem occurs right after…
Why can't I upload my files?
I signed up for dropbox to backup my project folders, they contain websited. but when I try to uplad it says .css invalid file type or something like that. a website contains a lot of different files so .css is probably not the only type of file that will throw an error. can I fix this?
Issue inserting picture in Microsoft Office from Dropbox results in error.
Hi there, I've only recently been experiencing an issue when inserting pictures from a dropbox folder into any Microsoft Office application. The error says the picture can't be displayed. I get this when using Word, Powerpoint and Excel which is becoming extremely frustrating. I'm using a Mac so not sure if that makes a…
Corrupt photos
All of my photos from 2013 back to 2010 come up saying "Couldn't preview this file" and then when I try to download them (jpg files) it comes up saying "It appears that we don't support this file format". What can I do to be able to see all my photos saved in Dropbox? Thanks Leanne
Can't Share Files, Copyright
I don't use Dropbox very often. I only recently noticed one of my files had gotten a copyright strike from it, which was preventing me from sharing links with my friends. I removed the file flagged in the email, but my still can't share links with other people. This was first flagged over a year ago, and I only deleted the…

Error Messages

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