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RAW=1 does not work for videos in Firefox
Hello, I am attempting to share an MP4 video by removing `dl=0` from the share link and adding `raw=1` instead. I use this share link to load an HTML5 video element on a website. This works as expected on Chromium and Safari, but on Firefox I receive the error message "No video with supported format and MIME type found"…
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When I send a file to the recipient he can't open it
I have a dropbox In the past, I simply dragged the file from the application to email and sent it to all kinds of recipients and they all managed to open the files. Today when I do the same action they receive the file attached to the email but cannot open it If I share the link of the file, what is DROPBOX, they click on…
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Missing temp file ?
Please can someone help? I spent 2 hrs working on an excel spreadsheet in DROPBOX not on my hard drive as I needed to share for joint working. Auto save sadly not switched on on EXCEL. Went to save and got message saying due to an issue with Accessiblity it couldn;t save so was saving it as a temporary file - I didn't…
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There was a problem completing this request.
hi all, i get message: "There was a problem completing this request." when I open files send to me by my company, the problem is just some people who I cant view files shared with me, for example I can view and download files shared with "X" but i can t do that with "Y" Knowing that they send files normally.. and in same…
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There was a problem completing this request
When signing up to Dropbox, the above message appeared on my screen. I tried multiple browsers and devices but it still won't let me sign up. I tried to enter other accounts and they work just fine, with no issues (so the device is not the problem). I don't really believe I have accessed in the past to dropbox using this…
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File showing as deleted by me from a shared folder
HI On of my clients shared their folder with me as we were preparing for an audit, they went away on holiday only to come back and their files were showing as deleted. they contacted Dropbox and the history showed that I had deleted them on two separate occasions when i clearly hadn't, has anyone else had this issue
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Unable to copy from a Dropbox only folder to my laptop - error code 0x80070780
Hi, I have an archive which exists on Dropbox only (so not a backup synchronized with my PC). When I now try to copy anything from this Dropbox folder to the laptop, I get error code 0x80070780 and the copy fails. I have already rebooted, and run SFC. The PC has Windows 11. How do I solve this?
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Windows 10 Protected Folder Access
Hi, i have dropbox installed and have noticed i have recently started seeing Windows 10 Protected Folder Access Blocked alerts for Dropbox.exe tryign to access the Music and Documnets folders in my profile even though i have not setup these fodlers for synicng and do not have the Backups feature enabled? Could someone…
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Unable to Link App to my Account in Linux
I am trying to install the Dropbox app on my PC which is running Fedora workstation 38. The installation worked fine on my laptop, which is running the same version of Fedora, but on my PC I keep getting the following: I am on the Dropbox Plus plan, and I only have my account linked to two other devices. I have tried the…
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Cannot upload mp3 - "file type not supported"
what gives mp3 files approx 45mb in size, have alot of them, tried doing them in tiny batches everytime i get a prompt "file type not supported" its an .mp3 file , ive uploaded thousands of them, never an issue please help
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Desktop app not installing on Windows 10
After years, Dropbox on PC has stopped working. It didn't start so I uninstalled to try reinstalling. The uninstaller didn't work, I had to use IO Bit uninstaller. Now I can't install Dropbox Desktop anymore, even with the installer off line. I get the error "Installation failed. The Dropbox installer did not start.
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require for a file named 'drugbank_drugs_info.csv'
"I'm trying to access the file with the URL removed but it seems that I cannot open it from my current region. I'm not sure what the issue is, and I've been unable to resolve it myself. Could someone kindly assist me in obtaining this file? Thank you very much for your help!" The url of the require is removed Links removed…
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The Dropbox desktop app for Windows crashes after launch
Hello! I tried reinstalling dropbox, tried advanced reinstalling. This does not help. I try load Dropbox 178.4.4811 Offline Installer.x64.exe - not help Hello! I tried reinstalling dropbox, tried advanced reinstalling. This does not help. I try load Dropbox 178.4.4811 Offline Installer.x64.exe - not help After start DB i…
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Remove temporary ban
Hello, Seems like I exceeded the monthly bandwidth of my free account and my public links are temporarily banned. I don’t seem to be able to remove the ban myself and I didn’t find any ways to contact support. How can I remove the ban or contact support ?
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Access to shared file lost
I have lost access to a shared file on Dropbox. Every time I try to access the file via the email link I've been using, it just says "For some reason that did not work" (translated from German) along with an image of a french bulldog and an empty bowl. I've tried to use different browsers (Google Chrome and Microsoft…
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Windows Dropbox installer won't start on Windows 10
I run Windows 10 on a Dell Inspiron 3505 laptop. Somehow, Dropbox was not starting at startup. The simplest answer (to me, anyway) was to uninstall Dropbox and reinstall it. I uninstalled DB and downloaded the installer (which has always worked for me before) from the website (as I always have) .and ran it; I got a message…
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Set up issues says "Create Account Failed; Sorry, an error occured plese try again later"
Hello, My company is going to tablets in the field (ipad) and we have set up individual gmail accounts (new) and are setting them up with dropbox. We have started with 10, but three of them are giving me the error code "Create account failed; Sorry, an error occured. Please try again later." There seems to be no rhyme or…
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pdf files in dropbox folders will not open in MacOS Safari
I'm running Dropbox on MacOS Ventura. I tend to bookmark pdf files in Safari for quick access. I'm finding that pdf files in Dropbox folders will no longer open in Safari. However, if I move the pdf out of Dropbox, it opens fine. This is a new issue. Has never been a problem before. I cleared the Safari cache.
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There was a problem completing this request
When signing in to Dropbox, the above message appeared on my screen.
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Download button keeps old filename
Hello When I use the web interface I come across a bug: 1. Open a image in the preview mode. 2. Rename the image. 3. Click on "Download" 4. A empty file with the old filename is downloaded. The only solution I know is to: 1. Go back one step to the folder. 2. Reload that page so the new filename is loaded. 3. Click on the…
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Drobox Error during startup
Hi there,Dropbox was working just fine until 2-3 days ago on my M1 Mac. I am getting this "couldn't start Dropbox error at startup. This is usually because of a permissions error." The path /var/folders/... has a txt with this info. Any idea what's the matter? bn.BUILD_KEY: Dropboxbn.VERSION:…
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"Oops, something went wrong."
Every time I try to open a file this message appears and only allows me to go back to the dropbox page. I've tried everything: an incognito window and a different browser, but every time I open the files there, they load to a white screen. I've also tried clearing my browser cache, updating the browser, and restarting my…
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Dropbox not opening after update
Hello. I'm running on Mac OS Monterey 12.6.1 on Macbook Pro mid-2015. Recently updated from 10.12 or something. Everything was running smoothly and then I updated Dropbox, following an update notification. Update number is 163.4.5456. Now Dropbox won't open. It sends me 2 error messages, - Dropbox cannot start. Dropbox ran…
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Access being denied to people I share links with
Hi all, I have been using Dropbox for 10 years to share practise tracks with my choir. I create a link, share the link, etc. A few days ago, some of the ladies could no longer access the tracks. They are met with a pop up that says something along the lines that there has been suspicious activity in the dropbox of…
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Shared link permissions
Hi, i am having trouble with my videos on patreon. I create content for patreon and usually share a link from my Dropbox and post it there. My members can then click the link to view the content, however the last few days it hasn't been working and instead I am receiving a message from Dropbox requesting I grant the…
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Help - Can't access a link - It keeps saying the folder does not exist
Hi! I recently bought a course, and the owner put it on Dropbox, but every time I click the link, it says the folder does not exist; for others I have talked to that have received the course, the link they click on seems to work fine so I don't know if it is something on my end.
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Folder Share-Link Excessive Traffic Rule
Hello - I have a general question about your Excessive Traffic Rule regarding Dropbox Share Links. How many Share-Link Clicks in what Time-Frame is considered Excessive Traffic? For example, is 20 clicks within 24 hours considered Excessive Traffic? Or more? Or less? Thank you, funkdawggg
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error opening a pdf document
hi, this only happens to some documents, not sure why other documents open ok but when i click to open certain files, it says "there was an error while opening this document, the path does not exist" but if i log in to a browser and download that file from dropbox online, or view it through dropbox online, the document is…
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"Syncing…" doesn't stop
MacOS, Ventura, Dropbox 177.4.5399. My Dropbox has been showing the "sync" badge for 24 hours now. At the bottom of its menu, it says just "Syncing…". No file count, just that one word. It seemed to start when I added a folder to my Dropbox folder (in ~/Library/CloudServices) and created a soft link (ln -s) in it to a…
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Google Domain Change
We recently changed our company name due to a rebrand and updated our Google Workspace primary domain. Now none of our team of 10+ (paying) members can access our company dropbox due to the Google sign in page saying 'Could not find your Google Account'. The new domain was set as the primary domain and any emails sent to…