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Permission error when trying to open files in the Dropbox folder
Hello, i keep getting these messages when trying to open files (pdf, jpegs, etc) that is located in the dropbox folder. restarting the computer helps but then the problem would return after opening a few files.
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I can't use the selective sync feature due to an error
Hello I am trying to conduct Selective Sync and unable to do so. I tried both methods - (1) from the preferences>sync - it won't let me choose folders. (2) When I right click on my blue folders, it won't give me the smart/selective sync option. Please help! Thanks Liz
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Dropbox unexpectedly quit on Mac
I'm receiving a message Dropboxb unexpectedly quit and even after a restart of Dropbox the app does not open. If I try to manually open the App it opens, tries to sync fails, and then restarts. MacOS Ventura(13.1 (22C65) Intel. Anyone else having issues?
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Problem with gifs that were converted to jpg images
Hello I made a copy of my phone to Dropbox because I no longer had memory, and all the gif files, when uploaded to Dropbox, have become jpg, and I have already deleted all the files from my phone and I cannot recover them. Is there no way to make gif files play as gif? Hola Hice una copia de mi movil a dropbox porque ya no…
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Link required login, logged in and link no longer works.
I received a link to view and edit a folder. I clicked on the link and was prompted to log in. After doing so (with a new dropbox account on the same email I have previously registered with...), clicking the link returns the following: "Invalid Link This link isn't quite right Usually this happens when the link wasn't…
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Can't open/start Dropbox after reinstalling
Hello, I'm having serious problems reinstalling Dropbox to get myself out of the beta testing. I've managed to reinstall a stable version but now the app refuses to open/start. Please, help. I've copy-pasted the error message below. Thanks so much in advance. I use a Macbook Pro. 😕 bn.BUILD_KEY: Dropbox bn.VERSION:…
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Error 500 when opening shared link
I shared a link with a coworker. When they clicked the link, they got this message with a purple dart board image. "Error (500) Something went wrong. Don't worry, your files are still safe, and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for…
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Problem with MacOs Ventura 13.0 on my MacBook Pro
When my MacBook rebooted after upgrading to Ventura 13.0, I got this message: “Dropbox.app” is damaged and can’t be opened. You should move it to the Trash. I clicked on "Cancel" and put this email together to send to y'all. What is the problem? What should I do?
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Scan file lost completely?
Hi On the Android app (version 266.2.2) I scanned a document but I received an error message while trying to upload it, both on data and on wi-fi. I assumed that I would be able to access the saved file on my device (in JPG format) after I closed the error screen, however the file doesn't seem to exist. Is there some kind…
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Share Links are NOT Working - Recipients receiving 404 message on their end from my Free Account.
Hello - my Share-Links are not working properly. They only work sometimes, and other times not. My recipients are receiving 404 messages after I create and send them a Dropbox folder share-link. I've had multiple people take a look to troubleshoot, and it all appears to be on dropbox side. Also, I work in tech, so pretty…
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I downloaded my files and got a corrupt file
Hi, I had to register again to try and solve this issue cuz I really want to recover my files. I had videos and photos very important to me and I can't believe I lost them now. So, please, anyome, if you can help me I'll be really thankful! So, first, I decided to delete my previous account. For reasons, I had Dropbox for…
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textClipping file is EMPTY
I am running Dropbox v181.5515 on OS X 13.5 and a .textClipping file shows zero bytes. Yes, I read that there's an issue, but when I click on this particular file in the Finder, it shows "Clipping contents: unknown." This file is supposed to have content, and I am worried that this issue is more widespread than just me or…
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Access Issues- Help
I need assistance in resolving why I have lost access to all of my projects and why the site made it seem as if I needed to re-register when I attempted to enter as if I had no account. Additionally, when I use the link provided in the original email invite, I receive the following error message: "The signup link has…
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Sharing Dropbox folder Issues - Plus & free account
A client is having issues uploading files to a shared folder I created. I have a Plus account with 2 TB of storage (163.GB used) and she has a free account. When she tries to use the link I have sent to upload a file, her Dropbox tells her she is out of storage and cannot upload to my shared folder. I have other clients…
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Cant attach to gmail
For some reason today I can no longer attach Dropbox files to my Gmail emails? Anyone have any idea what I have done?
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I cannot access a shared folder anymore. Link is broken.
Please help! I've had access to a folder shared with me for years, but all of a sudden, when I click to view the contents of the folder, it says that the link is broken. No changes have been made by the owner of the folder and all other members don't have any issues. Same issue on laptop and mobile device. This is a very…
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"The operation can’t be completed" error when trying to delete a folder on macOS
I am on Mac OS Monterey running dropbox basic. When I try to delete a folder I get the error message 'The operation can’t be completed because “Folder name” needs to be downloaded.' Also my sync icons are not showing at all. If I add or delete files they the changes sync. If I create a folder it also syncs - but I cannot…
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Getting an error when clicking on a folder on my Mac
While I have access to my DB files online, when I click on the folder, it says "the folder XXXX can't be opened because you don't have permission to see the content" ! How can I fix the issue?
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Mac - Changed User Name
Hello I recently changed the name of the User on my Desktop Mac from apple to a different one. Since then I have tried to uninstall and reinstall Dropbox repeatedly but it keeps looking for a non-existent folder: /Users/apple/.dropbox It then tells me it Couldn't start Dropbox and gives me an error file to send to Dropbox…
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ERROR: 0X80070780. "File cannot be opened by the system" error when trying to open PDFs.
Greetings, The frequency of the following error is occurring more and more: ERROR: 0X80070780 File cannot be opened by the system Trying to open several PDFs and it says it is impossible to do. It feels like the I am working off a corrupted hard drive. This strikes at the heart and soul of using Dropbox as it quickly leads…
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New Mac Ventura Update - Online/Offline Files Not Syncing
I've recently updated to the v.167.4.4719 version of Dropbox which now changes the location of where your dropbox is located and also changes the way the icons represent what is downloaded online/offline. The issues I'm having are as follows and I wanted to see if anyone else was experiencing this and worked out a way to…
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share dropbox link in Excel or Word. unable to open https:.......... Cannot download
Hi ... Got Anyone can solve this issue? thanks
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xlsx files are supported but something went wrong.
Hello. My file is only 2.4 mb and this is the message I get everytime I try to open this one particular spreadsheet. I have another spreadsheet that 2.6 and opens right away.. What advise could you give me?
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Video embed not working on DB Paper
Video embed is no longer working in DropBox Paper. My organization opened a support ticket with DropBox, after lots of emailing back and forth they fixed it and it worked for about 3 days and now no longer works. We can't be the only ones experiencing this issue no?
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Camera upload not working following update. Nothing happens.
Hello, today Dropbox seems to have updated some new feature. Following that, the camera upload from my iPhone, which previous worked automatically when connected to my laptop, does not upload photos anymore. I have checked all settings, both on the Dropbox on the laptop and the Dropbox on the iPhone. Have quit the apps few…
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"That didn't work for some reason" error message when trying to preview .wav files
Trying to open some old .wav files but continue to run into the below message: Any help will be grateful. That didn't work for some reason If it's a fluke, it might work if you refresh the page. You can also ask us for help.
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Tagging directly using File Explorer, but some files get an unspecified error, while others don't.
Hello, The company I work for uses Dropbox to share a lot of photos with each other, however, we have implemented a tagging system that is based in file explorer (we don't use the dropbox tagging at the moment). Usually, this works pretty well - when I tag something saved in dropbox (but still tagged via file explorer), my…
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cli_link_nonce?nonce link doesn't let me signin
I know this error has been reported numerous times but... I'm not on basic and this link worked a few weeks back when I reinstalled OS on my PC and now I'm setting up another one. [Removed as per Community Guidelines] is not working >Invalid URL. Please check your client for a new one. Is there an issue with Dropbox server…
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Can't use OneDrive on Mac, my folders are in another cloud service
I tried to synchronise my Mac with OneDrive, then I got this error message. Then I found out that both Desktop and Documents folders are stored in Dropbox like this. I don't have Dropbox application installed on my Mac. I logged in to the Dropbox webpage and checked the sync settings. There was no Mac connected. And under…
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This File Cannot Be Previewed Because You Are Offline
Hi, I've seen a few other posts here around this issue but I haven't seen any resolution. Not sure what is going on--something apparently on my machine is causing an issue. I can't preview any files on Dropbox.com - I keep getting this error: I've tried: * Signing out and back in * Restarting * Incognito mode * Alternative…