Error Messages

Remove temporary ban
Hello, Seems like I exceeded the monthly bandwidth of my free account and my public links are temporarily banned. I don’t seem to be able to remove the ban myself and I didn’t find any ways to contact support. How can I remove the ban or contact support ?
Access to shared file lost
I have lost access to a shared file on Dropbox. Every time I try to access the file via the email link I've been using, it just says "For some reason that did not work" (translated from German) along with an image of a french bulldog and an empty bowl. I've tried to use different browsers (Google Chrome and Microsoft…
Windows Dropbox installer won't start on Windows 10
I run Windows 10 on a Dell Inspiron 3505 laptop. Somehow, Dropbox was not starting at startup. The simplest answer (to me, anyway) was to uninstall Dropbox and reinstall it. I uninstalled DB and downloaded the installer (which has always worked for me before) from the website (as I always have) .and ran it; I got a message…
Set up issues says "Create Account Failed; Sorry, an error occured plese try again later"
Hello, My company is going to tablets in the field (ipad) and we have set up individual gmail accounts (new) and are setting them up with dropbox. We have started with 10, but three of them are giving me the error code "Create account failed; Sorry, an error occured. Please try again later." There seems to be no rhyme or…
pdf files in dropbox folders will not open in MacOS Safari
I'm running Dropbox on MacOS Ventura. I tend to bookmark pdf files in Safari for quick access. I'm finding that pdf files in Dropbox folders will no longer open in Safari. However, if I move the pdf out of Dropbox, it opens fine. This is a new issue. Has never been a problem before. I cleared the Safari cache.
There was a problem completing this request
When signing in to Dropbox, the above message appeared on my screen.
Download button keeps old filename
Hello When I use the web interface I come across a bug: 1. Open a image in the preview mode. 2. Rename the image. 3. Click on "Download" 4. A empty file with the old filename is downloaded. The only solution I know is to: 1. Go back one step to the folder. 2. Reload that page so the new filename is loaded. 3. Click on the…
Drobox Error during startup
Hi there,Dropbox was working just fine until 2-3 days ago on my M1 Mac. I am getting this "couldn't start Dropbox error at startup. This is usually because of a permissions error." The path /var/folders/... has a txt with this info. Any idea what's the matter? bn.BUILD_KEY: Dropboxbn.VERSION:…
"Oops, something went wrong."
Every time I try to open a file this message appears and only allows me to go back to the dropbox page. I've tried everything: an incognito window and a different browser, but every time I open the files there, they load to a white screen. I've also tried clearing my browser cache, updating the browser, and restarting my…
Dropbox not opening after update
Hello. I'm running on Mac OS Monterey 12.6.1 on Macbook Pro mid-2015. Recently updated from 10.12 or something. Everything was running smoothly and then I updated Dropbox, following an update notification. Update number is 163.4.5456. Now Dropbox won't open. It sends me 2 error messages, - Dropbox cannot start. Dropbox ran…
Access being denied to people I share links with
Hi all, I have been using Dropbox for 10 years to share practise tracks with my choir. I create a link, share the link, etc. A few days ago, some of the ladies could no longer access the tracks. They are met with a pop up that says something along the lines that there has been suspicious activity in the dropbox of…
Shared link permissions
Hi, i am having trouble with my videos on patreon. I create content for patreon and usually share a link from my Dropbox and post it there. My members can then click the link to view the content, however the last few days it hasn't been working and instead I am receiving a message from Dropbox requesting I grant the…
Help - Can't access a link - It keeps saying the folder does not exist
Hi! I recently bought a course, and the owner put it on Dropbox, but every time I click the link, it says the folder does not exist; for others I have talked to that have received the course, the link they click on seems to work fine so I don't know if it is something on my end.
Folder Share-Link Excessive Traffic Rule
Hello - I have a general question about your Excessive Traffic Rule regarding Dropbox Share Links. How many Share-Link Clicks in what Time-Frame is considered Excessive Traffic? For example, is 20 clicks within 24 hours considered Excessive Traffic? Or more? Or less? Thank you, funkdawggg
error opening a pdf document
hi, this only happens to some documents, not sure why other documents open ok but when i click to open certain files, it says "there was an error while opening this document, the path does not exist" but if i log in to a browser and download that file from dropbox online, or view it through dropbox online, the document is…
"Syncing…" doesn't stop
MacOS, Ventura, Dropbox 177.4.5399. My Dropbox has been showing the "sync" badge for 24 hours now. At the bottom of its menu, it says just "Syncing…". No file count, just that one word. It seemed to start when I added a folder to my Dropbox folder (in ~/Library/CloudServices) and created a soft link (ln -s) in it to a…
Google Domain Change
We recently changed our company name due to a rebrand and updated our Google Workspace primary domain. Now none of our team of 10+ (paying) members can access our company dropbox due to the Google sign in page saying 'Could not find your Google Account'. The new domain was set as the primary domain and any emails sent to…
.pdf files are supported but something went wrong
I get the following error message, and as someone whose job is to go through Dropbox and rename files, it's really slowing me down. I've tried opening it on a different web browser, I've tried restarting my laptop, nothing's working. I looked through some forums but never found a response. Here's the following info that…
When I sign in, I get the message: Your browser appears to be blocking dropboxcaptcha.com. Why?
When signing in I usually get the message: Your browser appears to be blocking dropboxcaptcha.com, which is required for authentication. To resolve this issue, please update any anti-virus or ad-blocking software settings to allow connections to dropboxcaptcha.com. Please can anyone advise? I don't understand this or how…
The following characters are not allowed: angle brackets \ / : ? * " | ERROR Dropbox File Request
I keep getting the error "The following characters are not allowed: angle brackets \ / : ? * " |" when trying to create a folder for File Request, but I am not using those in my file name at all. Any suggestions?
trouble signing into my account
I was having trouble accessing files through dropbox as they weren't syncing on the desktop app but I could see they were on the website, so I uninstalled the dropbox app and installed it again and now it wont let me sign into my account. When I enter my email and password is says "there was a problem competing this…
404 error message on Facebook post
I have a Dropbox Basic (free) account. I'm trying to post a Dropbox link on a Facebook group. The link is to a folder containing 205 photos totaling 836 MB. Before even posting, Dropbox presented a 404 Error message in the text I was about to post. I'm not attempting to sell the images. Why am I getting the 404 Error?
Automated Folders Do Not Work
I have tried contacting support and they don't do anything to help. I have a folder full of files that I set up to be automatically sorted. It sorts 13 files and stops. I then have to delete and redo the automation. I don't have time to redo the automation every few minutes.
Can't Get Past Dropbox Ad
I've got a free account. Someone sent me a link to share a file with me. When I click on a link all I get is a Dropbox ad giving me upgrade options. Here is the URL for what comes up: https://www.dropbox.com/plan-upgrade?oqa=wb_oq_rd_fb&reason=out-of-space Note the "out-of-space" But the page says "131.47 MB of 2.5 GB…
"Syncing has been disabled due to an error." on the Dropbox desktop app
The new update of DropBox has screwed my computer. It won't sync, and it's taking up all of my disc space so I can't run most of the programs on my computer. "Syncing has been disabled due to an error." WHICH ERROR? And how do I fix it?? I'm on DropBox Pro — so I'm paying for this nonsense.
Restoring previous version of a file not working
I require technical support from Dropbox. I have three files in my Dropbox that I initially uploaded in August 2021. In July 2022, I overwrote them by uploading new files with the same names. I realized a few weeks later, and tried to restore the initial version of the files from Version history. The green success message…
Dropbox moved Music Library, now Sonos cannot access it.
The latest update to Dropbox moved all of its contents to ~/Library/CloudStorage. I keep my music in Dropbox. I configure my Sonos music system to use my Music Library. Sonos can no longer access my Music Library following the move. When I try to configure to use the new location, Sonos' browser finds the location in…
Error when copying anything from Dropbox (monterey, 2020 m1 MBP)
Whenever I try to copy a folder from the local Dropbox folder to another folder in my Mac, I get this error: "The operation can’t be completed because an unexpected error occurred (error code -8062)." Does anyone know why this happens? I haven't messes with permissions or anything. Copying from any other folder works…
Reinstalling Dropbox App and retaining D drive location for Dropbox folder
I recently had to reinstall Windows 10 on a desktop. I had the Dropbox folder installed on my D drive, which is a separate physical drive (not a partition) from my C drive. The Dropbox app was installed on C, which was reformatted as part of the reinstallation, so I lost the Dropbox app. Since the W10 reinstallation did…
Support request. Delete files that 'couldn't be deleted'
Hello, I have a folder of tens of thousands of files that I am unable to delete. I tried deleting this on my local device (Mac OS 12.6.7) but my Dropbox client has been unresponsive. I have tried to delete this folder via the web client and received a 'couldn't be deleted' message. There are no shared folders connected to…

Error Messages

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