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I downloaded my files and got a corrupt file

Hi,

I had to register again to try and solve this issue cuz I really want to recover my files. I had videos and photos very important to me and I can't believe I lost them now. So, please, anyome, if you can help me I'll be really thankful!

So, first, I decided to delete my previous account. For reasons, I had Dropbox for a long time and I had 5GB of space. I downloaded this files and decided to delete my previous account. In part, I am to blame for not checking before deleting my account... But the file I downloaded, didn't give me any sort of error and neither Dropbox told me I could or couldn't download my files. So, I did what I'm used to do. Grab a folder, download that folder and then delete the files.

So, now it turns out that the file I downloaded around 2GB, can't be opened. It doesn't show me any files, even though the zip says it has a little over 2GB of files. Please help! Is there a way I can recover my files?

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Rich

@MJoseMijangos wrote:
I was fearing that... but I still have the zip file, there's absolutely nothing I can do about it?

Nothing from the Dropbox side as you already deleted the account. I'd try opening the Zip file on another computer, or maybe use a different software such as 7Zip, Winrar, etc., to see if they can open it.

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Rich

@MJoseMijangos wrote:
I decided to delete my previous account. ... Please help! Is there a way I can recover my files?

If you deleted your account, there's no way to recover files from that account. The account and any files in it would already be gone.

MJoseMijangos

I was fearing that... but I still have the zip file, there's absolutely nothing I can do about it?

Rich

@MJoseMijangos wrote:
I was fearing that... but I still have the zip file, there's absolutely nothing I can do about it?

MJoseMijangos

Well... thank you so much for your answer! I'll try using other software!

RajeshVictor

Yes whatever files I download it's not downloaded and msg pop up that download failure. Can anyone help me.

Hannah

Hey @RajeshVictor , sorry to see you're having this issue.

How large are the files you're trying to download?

Have you tried from a different browser or a private browsing window, to see if that works?

RajeshVictor

The same happened with me.

RajeshVictor

You are absolutely Correct.

Hannah

Hey @RajeshVictor , just to clarify, did trying from a different browser help at all?

RajeshVictor

After sharing do not opening data

RajeshVictor

No I didn't use another browser. The same browser I use.

RajeshVictor

Bit drop box only allow to create link and share but after sharing it's doesn't open it and link sharing found corrupt file or no data msg.

Hannah

Okay, Rajesh, so to make sure I understand correctly, you've created a link, and when you're downloading files from the link, they seem corrupted, right?

When accessing the files from the link, without downloading, do they open?

albo99

I have the same problem as you said. How can i fix this

Walter

Hey @albo99 - sorry to hear about this.

Could you provide some additional information about the issue you're facing along with screenshots of any errors you might be getting so that we can have a visual too?

Thanks!

albo99

So the video i want to download via dropbox is around 40 GB. After 1 hour of downloading, around 30 gb, the download is "finished" and i can open the video, but I cant play the last 30 min of the video since it didnt download the whole

Megan

Hi @albo99, sorry to jump in here!

Have you tried to download the file, using an entirely different browser than the one you're currently on? If you try to preview the file online, are you able to open it there?

albo99

yes ive tried chrome and edge, preview works perfectly fine. But the download just finishes after approx. 1 hour and acts like it finished. Ive tryed it multiple time now on different devices.

When i try to open the download link after a while, this comes up:

albo99

as you see, file is 42gb big, always stops after a certain time

Megan

Hi @albo99, let's try one more thing.

If I understand this correctly, it seems you're trying to download the file using a shared link, am I right? If not, feel free to correct me.

Provided this is the case, can you try adding the file to your account -if you have enough space to host it- and then download it straight to your device?

Also, do you have the desktop app installed to your device?

albo99

I have the file in my account. And i also have the desktop app, ive tried browser and desktop app

Megan

And do you get the same results when you try to preview it through the app @albo99?

albo99

playing the video in Dropbox works totally fine

Jay

Hi @albo99, my colleague was referring to the Dropbox desktop application, which you mentioned you had installed. This allows files to sync down into your local Dropbox folder.

Does the file not preview after it was synced to your machine?