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Dropbox Backup shows external drive not plugged in even though it is
I have Dropbox Backup backing up my iMac and have added my external SSD as an additional backup. Everything went well until I restarted the computer and the external disk was then shown as unplugged with lots of buttons now greyed out. This has the disadvantage of not allowing me to adjust the folders I would like to back…
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Can't share a folder get message: "Folder updates in progress. Please try again later"
I am trying to share a folder to gather photos from my wedding from guests. I have managed to share it with 41 people, but now I am getting a message "Folder updates in progress. Please try again later.". I set this up and got the message two hours ago, and I am still getting it now, with a variety of different emails. Any…
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Can't add dropbox files from my iPad anymore
I have been using Dropbox for years and one of the feature I really like is the ability to import files directly from the Dropbox folder (on my iPad). For example, if a website is asking me for a copy of my passport, I would simply click on the upload, select the dropbox icon, and then choose the file I want to upload. But…
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Error (403) when using direct link
Dear Experts, I'd like to get a direct link to my video file (.mp4) that I uploaded to Dropbox to be used with the LINE Application Imagemap launched using JSON code, POSTMAN. The video does not play on LINE, and when I enter the link into my browser, I get the Error (403) message It seems you don't belong here! You should…
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I can't edit offline text files through the Dropbox mobile app on iOS
I swear this used to work some time in the last six years. I just got off a plane and saw it didn’t work. I had an offline .txt file saved in my Dropbox iOS all. It’s a notes file. I added a single line to it and tried to save. And then Dropbox showed me the error: “Couldn't Save File An internet connection is required to…
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Can't open an old file from 2012 through a shared link
How can I open this. https://dl-web.dropbox.com/get/943626_122275637980880_1888207883_n.jpg?_subject_uid=188458244&w=AAA4bnYhExcvUduQiXmgK4j8GIB0D2dunO_beDkatyoU8A
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Desktop App won't start any more
My Desktop app will no longer start. I get this error window. The app still starts on my laptop, and the web version of dropbox works. I recently deleted some folders/files from my folder location to clear some space. Not sure if that had anything to do with it, but very frustrating. I'm attaching a screen grab of the…
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Desktop app stuck on "starting"
My DB app is stuck on starting and never gets out of that loop so nothing is synched. I've been using this device for years and everything was fine until recently, but I don't recall changing any settings or even getting an iOS update. * I'm using v182.4.6427 and have turned the beta version option off. * I am already…
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File on shared link appears as deleted after location of file changed
Hi all - I have been generating a Dropbox Sharelink to insert within various spreadsheets to use as a quick reference within the spreadsheet. The file location at the top level and therefore effecting all files in the dropbox has now moved and it appears it has resulted in the links stating that the file has now been…
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Test audio Link issue
My test audio file is showing some error can't be downloaded
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Can't access a folder: 'This folder does not exist' error
Hi experts, I have a strange issue with one of my folders. If I try to view the /Public/Samples folder online, regardless which browser (FireFox / Edge), I only get an error message "The folder ‘/Public/Samples’ doesn’t exist.". I use dropbox for many years, I never had issues with that folder. In there are a lot of files…
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Getting an error when generating a link
Whenever I try to create a link I get an error stating “We interrupted your sharing activity because you try to share a file that may contain malware. Check your email for instructions about how to resolve this issue” However I never got any email or tried to share any malware. This is most likely a false positive. How do…
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Dropbox throws a javascript error
I started getting a JS error and then the Dropbox stops; cannot re start it. My system is Mac OS 10.12.6. I did advanced reinstall.
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Couldn't Start Dropbox
After latest Dropbox updates I'm keep getting Couldn't Start Dropbox error no matter what I try as per advise(permissions, run as admin, etc...) including reinstalling dropbox. It worked fine for a day or so now I'm getting this error again - frustrating why good working product gets broken by updates. This is the last…
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Event Viewer DbxSvc errors
I keep getting the following errors in my Event Viewer. I uninstalled and reinstalled Dropbox on number of occasions. - System - Provider [ Name] DbxSvc - EventID 281 [ Qualifiers] 49154 Version 0 Level 2 Task 4 Opcode 0 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2023-08-03T18:44:01.8128150Z EventRecordID 59486…
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Dropbox won't open as I'm getting an error
I found that my personal files were ending up in a shared file (with an organisation I am part of). I have moved files elsewhere for now. Then I uninstalled Dropbox when I try to reinstall I keep getting the following message. I am using a Mac. I can log into account on the browser. I have spent hours today trying to sort.…
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Impossible to access my files (documents, downloads and desktop) on Mac because of Dropbox sync
Hello, In 2020, I worked for a company and I had to download Dropbox on my computer. Since 1 week, I encountered a big issue with my Mac since I can no longer access all my files. For example, when I try to open my file Documents it says ""Documents" cannot be opened because the original item cannot be found.". I called…
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There was a problem completing this request on https://www.dropbox.com/share/links
Hi, I am facing an issue where I am seeing "There was a problem completing this request" when visiting https://www.dropbox.com/share/links. Looking at the dev tools, I noticed that loading the page generated 16 requests to /2/sharing/alpha/list_shared_links, of which the first 15 returned a 200 status with different cursor…
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After File Provider update, files won't load or show in Finder
Hello all, I allowed the File Provider update as prompted by the sync app. However, since the Dropbox location has moved from Favorites to Locations on my Finder app, my Dropbox files won't show up; I get a spinning wheel and a message of 'Loading' that never resolves itself or loads any of the Dropbox folders. I'm working…
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Deprecated message using Dropbox from Fedora RPM repos
System information: Operating System: Fedora Linux 35 KDE Plasma Version: 5.24.2 KDE Frameworks Version: 5.91.0 Qt Version: 5.15.2 Kernel Version: 5.16.11-200.fc35.x86_64 (64-bit) Graphics Platform: X11 Processors: 8 × Intel® Core™ i7-1065G7 CPU @ 1.30GHz Memory: 7.5 GiB of RAM Graphics Processor: Mesa Intel® Iris® Plus…
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0 KB Video Files
Hey, I moved a bunch of videos from my iphone into a folder in dropbox around 3 years ago. Most of them show up as “0 KB” and I cannot view them. I no longer have the videos anywhere else, is there any way to recover or fix them? Not sure how to add a photo but if I can figure it out I can.
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DropBox won't open files
Recently DropBox started saying it can't open the files I have uploaded onto it, or that have been shared with me by others. I have plenty of extra storage space, so that can't be the problem. This is mostly jpg photo files, but music and docs, too. When I try to open, it says "Would not preview this file". When I download…
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why member banned?
Hi, I would like to know why when I copy a link to share it gives me an error: member-banned.
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Dropbox Paper is giving a 500 error and is not loading
Starting around 9 am PST today (Sept 7), all users in my org are getting 500s when trying to load dropbox paper. I opened a support ticket. Dropbox status reports all systems as operational https://status.dropbox.com/. I don't see any other discussion in the community about this. Searching online more broadly, I do see a…
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"That didn't work for some reason" error
I have received a link for a file sent to me through email and when I try to open it brings an error message "That didn't work for some reason" What do I do to download the file?
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Link disabled
I have an archive for my club. I created a general link to make it accessible to all members. I passed on the link on the Bank Holiday only to find it comes up with Link Disabled. When I try to create a new link it provides the same link. My files have also stopped syncing although I have space.
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Installing dropbox on an apple air
Hi, I have an apple air that works perfectly well. I have a (paying) account for dropbox. Therefore I use the app on my iMac. Perfect. Recently I had some problem to synchonise with my apple air. Therefore I deleted the app on my apple air. I downloaded (several times) the app and tried to install it. The dropbox icon…
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Broken / Incorrect link
Hello, support. I ran into a problem that I can't get to this link. I have to get to enter the password, but the link is not there. Are there any mistakes in it? https://www.dropbox.com/sh/mdm7n1895mkhqbl/AAByWCM7PPnTR1zB30lmOV3ca?dl=0
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Sync Issues and Dropbox Help
I am one of the original users of Dropbox and recommend it to all my medical colleagues and to my patients as well. For me it is a crucial application. In past times when I encountered a problem with Dropbox and could not solve it, I was able to easily reach tech support and communicate with someone on the Dropbox team. It…
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MACOS Monterey to Ventura "Couldn't Start Dropbox"
I replaced my Monterey Macbook with a new Ventura one and migrated from Time Machine in the startup new Mac setup process. Dropbox App gives an Error "Couldn't Start Dropbox" I followed the "Advanced Reinstall" from this forum and go the same failure. The generated error file is as follows: bn.BUILD_KEY: Dropbox…