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After upgrading to Ventura, cannot start dropbox app

Hi, my dropbox app was working beforehand. I recently uggraded to Mac OS Ventura but now it's not working or syncing. I'm getting the error message "couldn't start dropbox" or sync. So I did the advanced reinstall (ran the terminal etc) and I'm still getting the same error message.

bn.BUILD_KEY: Dropbox
bn.VERSION: 160.4.4703
bn.constants.WINDOWS_SHELL_EXT_VERSION: 56
bn.is_frozen: True
machine_id: 59c044c0-94d9-5385-9432-434809bbf24f
pid: 1004
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='lt81878', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='lt81878', pw_dir='/Users/lt81878', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='lt81878', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='lt81878', pw_dir='/Users/lt81878', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/lt81878'
appdata: '/Users/lt81878/.dropbox/instance1'
real_path='/Users/lt81878/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/lt81878/Library/CloudStorage/Dropbox'
real_path='/Users/lt81878/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T'
real_path='/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5323, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 420, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 853, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2002] Error Domain=NSFileProviderErrorDomain Code=-2002 "The executable currently located at file:///private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/ is translocated and can't be launched." UserInfo={NSDebugDescription=The executable currently located at file:///private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/ is translocated and can't be launched., NSLocalizedDescription=The application cannot be used from this location., NSURL=file:///private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/}

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Accepted answers

elizeufreitas

Hello friend.

Unfortunately, after several tests I did, the only alternative I found was to delete the aforementioned folders and reinstall, thus correcting the permissions.

Here is a link where my suggestion was accepted as a solution.

If it helped you, leave a Like. 🙂

https://www.dropboxforum.com/t5/Apps-and-Installations/Moving-Dropbox-folder-from-Library-CloudStorage/m-p/654283#M49803

All comments

Walter

Hey @pizzadoh, sorry to hear about this.

Would it be OK if we reach out via email to have a further look into this matter?

Let us know and we'll use the email address that's associated with your Community's profile.

Thanks!

pizzadoh

Yes please email me! I'm shattered as I use Dropbox every day. Thanks so much

pizzadoh

Bump

Don Colacino

Same issue here. Please advise.

pizzadoh

Can someone help us? I still can't sync

Walter

Thanks for your nudges on this @pizzadoh & @Don Colacino

I've just sent you both an email to investigate further, so please have a look at your email's inbox and we'll take it from there.

pizzadoh

Thank you so much!

matiascorea

I'm having the same issue please help!

Megan

Hey @matiascorea, I'd be happy to help!

Do you also get the same start-up error as the OP mentioned above? If not, feel free to attach the error on your next reply.

Keep me posted!

Don Colacino

No. The DropboxInstaller.dmg will not run. Click on it and nothing happens.

Don Colacino

I found a workaround for the issue I was having with dropbox installer: I had to explicitly tell my Mac to open the installer with DiskImageMounter.app by right-clicking on the .dmg file. Normally, just double-clicking on a .dmg file will mount the installer's disk image. However, for some reason Dropbox's installer isn't automatically recognized as a disk image to be mounted.

After doing that, I installed it and Dropbox works.

pizzadoh

I'm still having this issue of not syncing. My ticket was also closed without resolving. Please email me.

pizzadoh

I've installed the new dropbox app but I get this error message:

Couldn't start Dropbox. This is usually because of a permissions error. Storing your home folder on a network share can also cause an error.

bn.BUILD_KEY: Dropbox
bn.VERSION: 161.4.4923
bn.constants.WINDOWS_SHELL_EXT_VERSION: 56
bn.is_frozen: True
machine_id: 59c044c0-94d9-5385-9432-434809bbf24f
pid: 1862
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='lt81878', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='lt81878', pw_dir='/Users/lt81878', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='lt81878', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='lt81878', pw_dir='/Users/lt81878', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/lt81878'
appdata: '/Users/lt81878/.dropbox/instance1'
real_path='/Users/lt81878/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/lt81878/Library/CloudStorage/Dropbox'
real_path='/Users/lt81878/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/F3FC4404-74A7-4E81-B4E3-D01FD15C2D0D/d/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/F3FC4404-74A7-4E81-B4E3-D01FD15C2D0D/d/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/F3FC4404-74A7-4E81-B4E3-D01FD15C2D0D/d/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/F3FC4404-74A7-4E81-B4E3-D01FD15C2D0D/d/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T'
real_path='/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5160, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 420, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 853, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2002] Error Domain=NSFileProviderErrorDomain Code=-2002 "The executable currently located at file:///private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/F3FC4404-74A7-4E81-B4E3-D01FD15C2D0D/d/Dropbox.app/ is translocated and can't be launched." UserInfo={NSDebugDescription=The executable currently located at file:///private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/F3FC4404-74A7-4E81-B4E3-D01FD15C2D0D/d/Dropbox.app/ is translocated and can't be launched., NSLocalizedDescription=The application cannot be used from this location., NSURL=file:///private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/F3FC4404-74A7-4E81-B4E3-D01FD15C2D0D/d/Dropbox.app/}

Nancy

Hi @pizzadoh, thanks for sending over your error log!

From what I can see, your support ticket is still open and our advanced agent has emailed you some steps to try.

Please follow them carefully and let them know when you’re done, so that they can continue assisting you.

Thanks.

pizzadoh

Ok, thanks so much. i hope i can get it resolved.

Djuna

Same issue for me.

Hannah

Hey @Djuna, sorry to see you're also having trouble with this.

Are you getting the exact same error, when you check the error log on the message?

And have you tried any troubleshooting steps, like uninstalling and reinstalling the app, or perhaps a more advanced reinstall, to see if that helps?

uniekdesign

same error here after updating to osx Ventaru 13.1. Dropbox message, 'files will be moved to a save location, it will take up to 10 min'. Error message 'you need to restart the computer'. And now Dropbox won't startup and only showing a link to a log-file.

Is there a solution?

Gazpacho

After upgrading Ventura 13.1, Dropbox (business subscription) stopped syncing.

All of our dropbox stored files are not retained locally.

I tried to add an image file to dropbox from dropbox.app but it just sat there spinning wheels overnight.

There is no dropbox icon on the top bar or the bottom bar.

I checked Activity monitor App confirming that was Dropbox.app active.

I removed dropbox.app, downloaded new dropbox.app, re-installed.

After installation, no dialogue appeared.

I double clicked dropbox.app in applications folder.

That process opened the finder window.

Again, no evidence in action bars top or bottom, and not syncing.

Now, when right clicking on a file, there are no dropbox actions available.

Hannah

Hey everyone, if you haven't done so already, can you please try to quit the Dropbox app and then relaunch it, to see if that helps?

monicame

I also just upgraded to Ventura and cannot get dropbox on the desktop. This is the error:

bn.BUILD_KEY: Dropbox

bn.VERSION: 164.4.7914

bn.constants.WINDOWS_SHELL_EXT_VERSION: 58

bn.is_frozen: True

machine_id: 55be260b-f4fb-57d3-acf7-af751e17f602

pid: 8899

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='macbook', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Monica McDowell', pw_dir='/Users/macbook', pw_shell='/bin/bash')

effective_user_info: pwd.struct_passwd(pw_name='macbook', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Monica McDowell', pw_dir='/Users/macbook', pw_shell='/bin/bash')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])

DYLD_LIBRARY_PATH: None

cwd: '/'

real_path='/'

mode=0o40755 uid=0 gid=0

parent mode=0o40755 uid=0 gid=0

HOME: '/Users/macbook'

appdata: '/Users/macbook/.dropbox/instance1'

real_path='/Users/macbook/.dropbox/instance1'

mode=0o40700 uid=501 gid=20

parent mode=0o40700 uid=501 gid=20

dropbox_path: '/Users/macbook/Library/CloudStorage/Dropbox'

real_path='/Users/macbook/Library/CloudStorage/Dropbox'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

mode=0o100755 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

not found

parent not found

tempdir: '/var/folders/xt/34qywmc53770x1qq70qm4c2r0000gn/T'

real_path='/private/var/folders/xt/34qywmc53770x1qq70qm4c2r0000gn/T'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

File "dropbox/client/main.pyc", line 5131, in _setup_root_for_account

File "dropbox/sync_root/helpers.pyc", line 470, in get_root_for_account

File "dropbox/foundation/futures/basic.pyc", line 853, in result

File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception

dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3a7e2f65-ae16-4341-a022-365f04eb232d‘." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3a7e2f65-ae16-4341-a022-365f04eb232d‘.}

uniekdesign

the app is still not working. Can you tell me how to delete all dropbox preferences?

Kathleen C.1

I am having the same issue, can someone just leave instructions on what to do!

Jay

Hi everyone, what happens when you attempting to reinstall the app (without uninstalling first) using this link?

monicame

Doesn't impact. Still get the same error.

Hannah

Hey @monicame, do you see any difference if you quit the Dropbox app and then relaunch it?

Kathleen C.1

The only thing that may have worked is adjusting the preferences. Still waiting to see if this helps when I boot up my work computer. Will report back.

monicame

No. I was just at the Apple Genius Bar yesterday and he did EVERYTHING there is to do and still getting the same error message. He said it was something on Dropbox that must be incompatible with Ventura that was causing the issue, so until Dropbox lets us know there's an update, not much to do.

elizeufreitas

Hello goodnight.

I'm using the Ventura version, and I also had the same problem, analyzing my Logs, and observing the Forum messages, I performed a battery of tests.

He follows:
1. Reinstall via homebrew (same error)
2. Manual reinstall (same error)

Then I went to other levels of execution, when running as Root, it worked at first.
Puff, it dawned on me, permission was the problem.
I reset the permissions. (same error) lol 😞

I decided to run the binaries via terminal.
"cd /Applications/Dropbox.app/Contents/MacOS"
Then "./Dropbox"
However, I still got error.

Realizing that it had worked as root, and there were indications of permissions.
I decided to delete the root folders.
"/Users/elizeu/.dropbox"
"/Users/elizeu/Dropbox"

IT WORKED.!!!!

Running as RootRunning as a regular user, after excluding local folders.synchronizing

Plumspot

Is there a fix yet? The dropbox app will not launch, Ventura 13.2. I refuse to try a reinstall as it will take 2 day to sync up again. Bogus.