-
How can I make my files “online-only” to free up hard drive space?
Hi! I’m on macOS and I use Dropbox with the “online-only” option (Smart Sync). Downloading/working with files is fine, but after I open/download things once, some of them remain stored locally. For example I have ~350 GB in Dropbox cloud storage, but my Dropbox folder still uses ~130 GB on my Mac. How can I remove all…
-
How to "Free up space" locally on my Linux device?
Device Acer Aspire 3 15 laptop Operating System/Browser (if using the web) Linux Mint & Firefox Dropbox App Version (if using the app) v240.4.8493 Question or Issue In Linux (Mint), are there OneDrive comparable functions of "Always keep on this device" and "Free up space"? I want to make sure that the large amount of…
-
What does the "Delete from your Dropbox account and all devices" message mean?
Using the macOS desktop app. I'm deleting files from Dropbox via Finder like I do in non-Dropbox folders. Please explain what it's asking simply, I do not understand and do not want to do something that I don't want it to do like finding the file on my hard drive and deleting it in a different non-Dropbox folder (which is…
-
Files added through the desktop app to my new account haven't synced to my phone
just created my Dropbox Basic account for the first time, and I’m having a little trouble. I uploaded a few files, but I can’t seem to sync them across my devices. I’m using the desktop app on Windows and also the mobile app on Android. The files appear on my desktop, but they’re not showing up on my phone. Has anyone else…
-
Dropbox is showing that I use 4 devices, but one device is shown twice.
I've just set up a new device, and now Dropbox is not letting me sign in to my regular device because it says I am connected to 4 devices. In fact it's only 3, and Dropbox is showing one device twice.
-
The Fedora repo config is currently broken
Application Affected Dropbox Linux app. Device HP Victus 16. Operating System/Browser (if using the web) Fedora Linux Workstation 43. Dropbox App Version (if using the app) Dropbox daemon version: 240.4.8493 Dropbox command-line interface version: 2026.01.15 Question or Issue I installed the latest rpm package and it also…
-
Dropbox fails to start on Linux systems where /home is a symbolic link
Device Dell XPS 15 9520 Operating System/Browser (if using the web) Fedora 43 Kinoite Dropbox App Version (if using the app) v240.4.8493 Syncing Status Up to date (workaround exists) Question or Issue I noticed this issue after installing Dropbox via Flatpak, but I confirmed it exists on the headless official version, too.…
-
UI improvements for the desktop app on Windows 11.
The new UI looks much better (Windows 11) and fixes some problems from the previous version, but there are still things to improve. For example, the flyout entry animation should be smoother. Also, it should have rounded edges and respect the separation from the taskbar like the rest of the Windows flyouts. The "mica"…
-
idlk files from Adobe InDesign are blocking the syncing of the desktop app.
When you edit Adobe InDesign files (.indd) in a Dropbox folder, InDesign automatically creates a temporary lock file with the extension .idlk. This lock file signals to other users that the file is currently being edited. The problem: Dropbox tries to sync these .idlk files, which can lead to various errors: * Sync…
-
I can't sync idlk files as I get conflicted copies when we both open the file on Mac OS
I work togheter on an InDesign file with another user. Unfortunately from my side the .idlk (lock)file is not syncing so he can just open it at the same time, change it and we get conflict files. From his side it's working fine (I can see the .idlk file when he has the InDesign document open). I had a chat with technical…
-
Dropbox updater crash in event log on Windows 11
My event log has this error +The DropboxUpdater InternalService 123.0.6299.109 (DropboxUpdaterInternalService123.0.6299.109) service terminated with the following service-specific error: Incorrect function. Is this something that is known and should I be addressing it in some way?
-
Why am I getting a 'Couldn't start Dropbox' permission error on Windows 11?
Application Affected Dropbox Desktop Device Lenovo AIO Operating System/Browser (if using the web) Windows 11 v25H2 Dropbox App Version (if using the app) Newest (won't open) Question or Issue I am not able to open the desktop application on my computer although I can login online. I only have 2 devices connected, newest…
-
How can I download files to my computer and delete them from Dropbox?
I need to SAVE a number of videos onto a FLASH DRIVE, then DELETE them from DROPBOX. OR JUST SAVE THEM TO MY COMPUTER. I do NOT want to delete them from my computer and save them to Dropbox, and that's all the info I can find. I have more computer storage than Dropbox storage. I have gone to Preferences - Sync - and…
-
I see no menu after clicking on the Dropbox tray icon on Fedora 43.
Application Affected Dropbox Tray Icon Device ThinkPad 230 Operating System/Browser (if using the web) Linux Fedora 43 Dropbox App Version (if using the app) Dear all, after losing many hours, I am getting nearer to make Dropbox work on Fedora 43 as it should. For now, I can see the Dropbox folder, the Dropbox tray icon on…
-
Exciting news — we’ve launched the new Sync & Storage Dashboard in the Dropbox desktop app!
This dashboard makes it easier than ever to keep your files organized and your computer running smoothly. With just a click, you can: Get a real-time view of your sync status Quickly spot and resolve any syncing issues Monitor and manage how much disk space your Dropbox files are using Adjust your selective sync and…
-
W11 Dropbox sees My Nikons & USB once connected. Not Neo storage that's perfectly usable in Explorer
Application Affected (Dropbox not uploading video) Device (Laptop_PC ) Operating System/Browser (if using the web) (Windows 11.) Dropbox App Version (if using the app) (Last version) >> full Customer 2Tb Question or Issue Explorer sees all removable storage, also the Neo as G: once connected Dropbox ignores only the NEO…
-
I uninstalled Dropbox from my computer, but the Dropbox folder still takes up space on my hard drive
I use to have a dropbox account (using company email credentials) from a company I have worked for before and now after leaving the company and unistalling dropbox, my Win10 is still saying I have around 28GB on that work folder. Another thing. When I go and right click on the dropbox folder and go to properties, its…
-
Old Dropbox folders displayed in Windows File Explorer. How to remove them?
I have several DropBox folders on my desktop computer - Dropbox, Dropbox (Old), Dropbox (Old (1)), Dropbox (Old (2)). I don't know how this happened. I tried deleting some but lost my desktop icons and had to resore them all back to square one! With all these duplicate folders I don't know where my files are being copied…
-
Loss of reliable “Date Modified” behavior is destroying file discovery and productivity
I need to raise a serious productivity issue that has fundamentally broken how I work in Dropbox. For years, my workflow depended on being able to sort and find files reliably by Date Modified. This is not a “nice to have” feature, it is essential for meeting deadlines. I work across many active projects and frequently…
-
Sign in loop on the desktop app on my Mac. Stuck on "Waiting to be linked to Dropbox account"
Able to sign in on browser but the desktop app keeps saying "Starting..." but never logs in. Desktop bounces me to browser to log in so it's a loop. Now it says "Waiting to be linked to Dropbox account" on dropdown menu. This is probably 6+ hrs after attempting to sign in on the desktop app. The Dropbox logo is still…
-
Set directories to be ignored in Dropbox via a given name/regex
I am referring to discussion "How to set all directories in Dropbox with a given name/regex to be ignored" (https://www.dropboxforum.com/discussions/101001016/how-to-set-all-directories-in-dropbox-with-a-given-nameregex-to-be-ignored-/830218) @vladgasan mentioned that the engineering team wants to tackle this feature. How…
-
App keeps indexing after moving Dropbox folder with over 1 TB from one disk to another
Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 239.4.8301 Syncing Status Indexing - formerly "Synching" Question or Issue I wanted to move the Dropbox to a new larger SSD. Step 1: Copied with Teracopy all Files to new disk, stopped Dropbox, renamed the drive-name of the Disks…
-
I don't see "sync now" or any other similar options (never had).
Application Affected (Dropbox Desktop, though same on my ipad and Samsung phone as well.) Device (Desktop)Operating System/Browser (if using the web) (Windows 10.) Dropbox App Version (if using the app) 239.4.8301 I have seen a new option to immediate syncing in case the queue is long but I never saw it popping up in my…
-
Can no longer add album art to mp3s in the Dropbox folder
Operating System: Windows 11 Home Dropbox App Version: 239.4.8301 Question or Issue As of last night, I can no longer add album art to mp3s using the program mp3tag. I seem to be able to edit all other metadata. This seems to only be a problem if the files are in my Dropbox folder! What I've tried: * Editing other metadata…
-
Why am I not eligible for File Provider?
Application Affected Dropbox file management, file provider not eligible Device Apple MacBook Air M2 Operating System/Browser (if using the web) macOS15.6.1 (24G90) Dropbox App Version (if using the app) 233.3.4753 Question or Issue Curious why my business Dropbox account is not eligble for file provider. Is it due to how…
-
The changes I make to my files online don't reflect in my Dropbox folder in File Explorer
Question or Issue The changes I make to my files online don't reflect in my Dropbox folder in File Explorer
-
Multiple Dropbox & Google Drive accounts in Finder — is there a simple way?
I have personal and work accounts for both Dropbox and Google Drive and want to see them as folders in Finder without running separate desktop apps or syncing everything to my Mac; I don’t really know the usual tricks, so I’m looking for a straightforward approach that keeps things accessible in Finder, survives sleep and…
-
Dropbox created a new folder after reinstalling and I can't access my Downloads folder.
Application Affected Drobox Device Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) Trying to reinstall Question or Issue I let CCleaner clean my Windows 10 desktop registry (I know.... big mistake). Afterward Dropbox did not work. I uninstalled and tried to reinstall (regular -…
-
Why does the Dropbox desktop app hijack my screenshots?
How to stop dropbox from taking my screenshots. The solutions privided do not work. There is no way to get the app to load on a mac. Opening the dropbox icon, which is supposed to open the app just opens the folder. The App never opens so the preferences section is never available to fix this screenshot hijacking issue.…
-
I get an error that "dropbox.exe" can't be found after installing the Dropbox app on Windows 11.
installando dropbox per desktop, dopo l'installazione mi dice che non trova "dropbox.exe", che è invece presente. Sistema operativo Windows 11 25H2.