Desktop

Issue starting the Dropbox desktop app from a bat file on Win 11
Hello --- I use a bat file to start dropbox on win 11 --- I discovered this issue with the beta version so I reverted to the stable. I reported this issue to support. So now stable version 238.4.6075 comes online and the issue resurfaced From the screen shot, it seems that when dropbox starts, it executes javascript and…
How can I migrate an entire Dropbox folder from one computer to another on Mac OS?
Device Macbook Pro 2025 Operating System/Browser (if using the web) macOS 13.7.8 and macOS 26.2 Dropbox App Version (if using the app) 238.4.6075 Syncing Status Up to date Question or Issue I currently have about 450 GB of files sync'ed in my Dropbox folder on my Macbook Pro. I have purchased a new Macbook Pro and want to…
Desktop stopped on Ubuntu 22.04 Lts
Why has desktop support suddenly stopped on Ubuntu 22.04 Lts ?
Getting 'This app can't run on your PC' error on my Windows computer
Application Affected Dropbox desktop app Device Asus T100TA Operating System/Browser (if using the web) Windows 10 Home 22H2 19045.6691/Microsoft Edge Dropbox App Version (if using the app) Question or Issue I can download the desktop app but can't install it, getting the message that the app can't run on my PC. I think my…
Dropbox won't open on macBook. See error below.
Application Affected - Dropbox app on MacBook Device - MacBook Dropbox App Version (if using the app) - can't open the app to see, but have tried to reinstall Question or Issue Hello! I'm hoping someone can help me. A couple of days ago I started getting an error message that the Dropbox app on my MacBook couldn't open. I…
Unable to uninstall Dropbox on Windows 11
Application Affected (Dropbox) Device (Lenovo IdeaPad 5 Convertible Laptop.) Operating System/Browser (if using the web) (Windows 11.) Dropbox App Version (if using the app) Error Unable to de-install Dropbox. Ensured that 3 Dropbox services have stopped. Tried to de-DropboxE64.88.0.dllinstall manually. Didn't work. In…
Syncing to Windows desktop computer recently stopped, but I can't update the Dropbox app.
Syncing with my Windows desktop computer has recently stopped. This function has worked very well ever since I've been a Dropbox user, until now. I also received a message that my version of Dropbox was out of date and should be updated. I selected "Update" and downloaded dropboxinstaller. exe. When I opened the installer,…
Syncing issue after Windows profile change
Application Affected Drobox Sync Operating System/Browser (if using the web) Windows 11 Pro Dropbox App Version (if using the app) Latest - downloaded yesterday Question or Issue Migrated a profile on a Windows computer to a new user yesterday using ProfileWiz. New user but the profile including the path to the profile…
Getting an error that I need to enable the Dropbox app on macOS Tahoe 26.1
Application Affected Dropbox Device MacMini M1 Operating System/Browser (if using the web) MacOS Tahoe 26.1 Dropbox App Version (if using the app) 238.4.6075 Question or Issue I have installed Dropbox and given it full disk access and accessibility access, restarted, but when I click to the Dropbox folder, I see the…
I re-upgraded my account and now my files are gone from my Dropbox folder
Question or Issue Today, on 12/14, I paid for my annual Dropbox Plus subscription ($119.88/year). I then went back to File Explorer, only to find that my Dropbox folders, which were originally syncing there, are now MISSING. WHERE DID MY DROPBOX FOLDERS GO ON MY DESKTOP?? I'm a graduate student wrapping up my Fall semester…
I only want to manually back up static folders to Dropbox, without the app syncing all the time.
Device: Macbook Air Operating System/Browser (if using the web): Sonoma 14.6.1 Syncing Status: paused indefinitely Question or Issue: I want to use Dropbox as a backup for folders, manually uploaded by me intermittently. I do not want it to be syncing with my computer. When I installed the app it began trying to sync with…
The System Data on my macOS computer shows 7.9TB used when it's not
Dropbox Plan Business Standard Device MacBook Pro 14" Nov 2024 Operating System/Browser (if using the web) Mac OS Tahoe 26.0.1 Dropbox App Version (if using the app) 238.4.6075 Question or Issue I bought this Macbook in August 2025. I spec'ed it with 8TB SSD because I travel a lot and often don't have reliable internet…
The Dropbox folder is now in 'Locations' on Mac OS and I don't want it there
I am an avid user of Adobe Bridge for my workflow. DropBox gave me a message that it was moving to the "locations" folder of my Mac and no longer in hard drive location as a folder. I wish I never clicked Yes to that. I can no longer see my DropBox folder structure within Bridge. Is there a way to undo the "locations"…
Are log files safe to delete on Windows?
There's over 200GB of 'log' files on my computer under: [Users/[user]/AppData/Local/Dropbox/logs] My Dropbox app (for desktop) is currently syncing, but I only have 20GB left on my drive and it's stopping me from working. What are the log files, and will they be cleared automatically once finished? Are they safe to delete?…
Syncing process has been hanging for 3 days
Since 3 days the synchronizing process keeps hanging at around 68gb. It keeps hovering back and forth as i see the data size + time, grow big and small between 1gb. I tried to close, reopen dropbox, reboot. I hope anyone has some tips for me to get out of this loop? On a side note, i've just received this laptop and…
Dropbox desktop app will not stay installed on laptop on Windows 11
Dropbox app is not available after restart despite numerous re-installs, advanced reinstall, disabling firewall. App is only functional when opening and signing into dropbox website, select INSTALL DESKTOP APP and install app. OPEN DROPBOX UPON STARTUP is selected. I have also tried toggling the switch off and restarting,…
My Dropbox app is stuck syncing files on Windows 11 after an advanced reinstall.
Device Desktop PC Operating System/Browser (if using the web) Windows 11 Pro Dropbox App Version (if using the app) 237.4.5655 My desktop app has been stuck syncing for about a week. We ran out of space on our work Dropbox network (80TB used). I freed up around 20TB of space and all PC's on the network apart from mine…
"This file has been moved" error when trying to open Excel files in the Dropbox folder
Integration Affected Microsoft 365 (specifically Excel) Operating System/Browser (if using the web) Windows 11 Question or Issue One of our users started getting errors yesterday when trying to open Excel documents that are stored within the Dropbox folder. The file opens, but brings up the following error: The file has…
Is it possible to have multiple Dropbox Professional accounts on the desktop app?
It is allow to link a professional and personal account. It would be amazing to have two (or more) business accounts on the desktop.
Unable to update the folders being backed up for External SSD backup
Device MacBook Air 15' Operating System/Browser (if using the web) macOS Tahoe 26.1 Dropbox App Version/Browser Version 238.4.6075 Question or Issue I've been backing up a 2 TB Extreme Pro External SSD that has roughly 1.2 TB of Data on it via Dropbox Backup. The data primarily consists of previous computer and other…
My main Dropbox folder has been moved on Windows
hi my dropbox folder is accidentaly moved insiede another folder and now i can't replace in correct position the folder since it says that i need special permission to do that. how can i fix?
"Recently Changed Files" not working properly on "Lite" Win7 version
Hello! I'm on Windows 7 and I've been looking forward to getting the "lite" version of the desktop app that had been announced for people using this OS, as the regular version of the app takes forever to load. I finally got it today and I'm super excited about it! It's working well and runs really fast, but I have a…
Dropbox Finder Integration Flickering on macOS 26.2
I’m experiencing a persistent issue with Dropbox on macOS 26.2. The Dropbox folder in Finder (I'm using Dropbox on file provider) keeps flickering or refreshing every second. This constant refresh makes it very difficult to work with files. For example, when I preview a multi‑page PDF using Quick Look (pressing the space…
I'm missing the Dropbox icon from my Windows explorer.
Application Affected Dropbox Device Asus Vivobook Operating System/Browser (if using the web) (Windows 11 25H2d, Mozilla Firefox Dropbox App Version (if using the app) 238.4.6075 Question or Issue Hi! I have tried to open up "properties" for the dropbox icon and chose one image as new icon but it won´t take it. Nothing…
How to completely remove Dropbox from my Mac?
In the name of GOD, please tell me how to remove Dropbox completely from my Mac! Thank you!
I see no status column after updating my Dropbox app on Windows 11.
Application Affected Dropbox Device PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 237.4.5655 Question or Issue After Dropbox upgraded to the current version, my status icons are still on the file icons and there is no status column. Tried rebooting my computer and…
Selective Sync mess after migration to new Mac
Device MacBook Air Operating System/Browser (if using the web) MacOS 15.7 Dropbox App Version (if using the app) The dropbox app does not work on the new computer Syncing Status "Syncing 43 files" Question or Issue I am having the same issue that many other users seem to have after migrating to a new Mac. Many of my…
The desktop app isn't booting up automatically on Mac OS, and there's two Dropbox folders
i have three mac computers running same software and configurations - all on latest tahoe - all have dropbox on them and until recently all logged dropbox in automatically on restart (nothing accessibility and privacy have correct settings and disk access) - i also have dropbox files on the computers and not just iCloud -…
The Dropbox app throws a startup error on MacOS 13.7.1.
After about 15 years using Dropbox on my iMac (now with OS Ventura 13.7.1), for the first time it is giving me an error message right after it starts up. It immediately closes after an error. Tried rebooting the iMac multiple times already, and did a reinstall downloading the lastest version from Dropbox website, nothing…

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