Desktop

Dropbox is stuck syncing 60K files or 118GB and taking ~200% CPU
Device iMac 2019 27-inch Retina 5K Operating System/Browser (if using the web) Sequoia 15.7.2 Dropbox App Version (if using the app) v238.4.6075 Syncing Status "Syncing 60,850 files " Question or Issue I recently updated my mac OS to Sequoia 15.7.2. Since that update my dropbox has been stuck at syncing thousands of files…
Larger folder refuse to become available offline on my PC.
Hi all, I have a Dropbox Plus account and wish to save files for offline access. I can do this by toggling Offline Access in Preferences with some folders but for the larger folders Dropbox refuses to let the files download and all is only available online. There is plenty of storage on my PC or external drives that I have…
Dropbox icon in the taskbar
Dropbox Dell Vostro 3558 Manjaro Cinnamon Dropbox PC Version 238.4.6075-1 I changed Desktop Environment Manjaro Linux operating system from KDE to Cinnamon, and the Dropbox icon doesn't appear in the taskbar. When I start Dropbox, I get this message: Dropbox requires App Indicator support to display the Dropbox icon in the…
The Dropbox menu bar icon on Mac OS 26 is missing
I have tried to uninstall and reinstall DropBox without success. Is there any way to restore the menubar icon, which is the only way to control the app preferences for menubar visibility?
Is it possible to use Dropbox on a local server?
I have been looking for a solution for our small business with 5-6 users, currently ~700gb of data on our shared dropbox. I would like to make local file access (at the office) easier for everyone. Right now it is fairly slow for me to update a file and then have that file sync to all the other users. If we were to put a…
How do I re-link the File Provider Dropbox folder?
Hi, I upgraded to the new file provider dropbox a few months ago. In the last few weeks, dropbox didn't seem to be syncing, even after I clicked move to online only and my ******-drive suddenly filled up leading to mac warning signs. So I logged out then back in. When I logged back in, I found that dropbox had "unlinked"…
The desktop app is creating many log files on Linux
Application Affected cloud synchronization engine - CLI and Nautilus extension Device Thinkpad Operating System/Browser (if using the web) Ubuntu 24.04 Dropbox App Version (if using the app) 2024.04.17 or v238.4.6305 Question or Issue Currently, a sync never ends and is creating log files like 160 GB. Dropbox has to sync…
I get an error that my folder needs to be downloaded before deleting it from the desktop app.
Device M1 iMac Operating System/Browser (if using the web) MacOS Tahoe Dropbox App Version (if using the app) 238.4.6305 Question or Issue I attempted to copy the contents of my local Dropbox folder and paste them into another folder. My Dropbox folder remains intact. The files in the folder are available off line and…
My macOS desktop app gives me an incorrect low disk space error message.
Dropbox Plan Professional Device M1 iMac Operating System/Browser (if using the web) MacOS Tahoe Dropbox App Version (if using the app) 238.4.6305 Question or Issue My Deskto App is showing that I'm using 4 TB of 4 TB. My online account shows that I'm using 2.76 TB of 4 TB. The online info is correct. The info from the…
The desktop app suddenly "downloading" 500 files forever and not making any progress
Device Ryzen 7 5800 CPU, 32 GB DDR4 RAM, Dropbox folder is on a 1TB SSD, 26 GB of Dropbox storage. Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 238.4.6305 Syncing Status "Downloading" Question or Issue Since yesterday, my dropbox desktop app has been stuck "downloading" 580…
Finder integration broken on macOS 15.6 (no status icons, incorrect folder sizes)
Application Affected (Dropbox App, Finder Integration) Device (Mac Studio M4 Max) Operating System/Browser (if using the web) (macOS 15.6) Dropbox App Version (if using the app) (240.2.8086) Question or Issue I’m having a Finder integration issue after installing Dropbox on a new Mac Studio running macOS 15.6. Setup…
I have two Dropbox folders on my computer - how can I fix this?
Application Affected Dropbox Folders on Desktop Device Desktop Operating System/Browser (if using the web) Windows 11 Question or Issue i tried to open dropbox from the programs below and it offerd me to put the dropbox folder on another location on my computer and i by mistake now i have 2 dropbox folders on my desktop, i…
The Dropbox context menu isn't working on my Mac.
Application Affected Dropbox context menu Device Macbook Pro 2019 Operating System/Browser (if using the web) MacOS 15.7.3 (24G419) Dropbox App Version (if using the app) 238.4.6305 Question or Issue The Dropbox context menu is not working despite multiple attempts to resolve the issue. I have tried the following: Quitting…
The desktop app is syncing forever
I am in this situation now. I have Dropbox business with 3 Tb and I have lots of files... It was fine until last week or so when I tried syncing and it syncs infinite. It starts at about 7K files and I let it run. I noticed that it will be at say 7232 files then it will jump to 7258 then start decreasing. It does this…
The new file system for the desktop app slows down the file sync
This new file system that you made me do is terrible. It take me ages to get my files to trasnfer now. Between dropbox and my desktop. Forget trying to workout of dropbox bx it just lags so bad. I have 5 computers and its doing it to all of them since this ****** update. Very diassapointed and looking at alternatives to…
Desktop app can't connect to account via the browser connection
I open the desktop app, press the button that sends me to the web browser to connect with my account, it appears that i m logged but it always fails to connect. It appears (in spanish) "The previous session was interrupted. Try again". I reinstalled the app, changed web browser, turned my firewall off but nothing changes
The photos from my phone do not show up in the Photos and Screenshots folders on my laptop
Bought a new Dell Inspiron 15 Laptop, Windows 11, last Dec. Since then, my photos disappear after uploading from my Samsung Galaxy phone. Photos file and screenshot file are still in my Dropbox App on the laptop, but photos don't show up. Also got a storage limit alert email. In the last two weeks also noticed that…
How can I move my Dropbox files to a new computer?
Windows 11 Pro Dropbox I have this Dropbox installed on my now much older and computer and want to move this over to my newest, extremely faster new system. Both are on my home network. What is the step by step process to copy or move this data? When the move is complete there will be no new data sent to the old computer.…
What are the differences between the legacy version of the Dropbox app and File Provider?
Operating System/Browser (if using the web) Mac OS 26.2 Question or Issue I use DB on my desktop and work with 3 other people, sharing and updating Word docs and videos from Zoom. We've been doing this since 2012 and I am sure we all use the Legacy version. Not even sure when DB started using File Provider. I have been…
I automated a folder on my Dropbox account, but one of my files was moved to the wrong subfolder.
I am creating an automatic action that moves files to a directory after the creation date (year) and moved the file from December 30, 2025 to the 2026 folder Why?
Full Local Backup to an External Drive
I would like to be able to create a full local backup of my Dropbox without needing to sync all files to my computer’s internal storage. Right now, my Dropbox is larger than the available space on my computer, so I can’t keep everything synced locally. Because of this, I don’t have a reliable way to back up all of my files…
Version History with right click on file name as before
Hello The "Version History" was accessible in one click directly from each file on the computer with right click on the file name and then access to Version History. The feature was removed. Kindly add it back. Thanks.
App on phone has files, but app on laptop has only recent files
Application Affected (Dropbox app phone and laptop.) Device (iphone 16e, ASUS Sonic master and ACER TravelMate.) Operating System/Browser (if using the web) (Windows 11, ) Dropbox App Version (if using the app) (454.2.2 - I have Dropbox Plus on my phone and it was synced to my ASUS laptop but it shows as basic now on that…
Having issues reinstalling Dropbox on Mac OS
I'm having issues reinstalling my Dropbox on my MacOS (15.7.1) desktop. I had it synced with Scrivener, but it was taking so long to sync that I deleted the app mid-sync and cleared out the CloudStorage folder of the Dropbox folder. Then I uninstalled the app, and deleted all trace of Dropbox from my computer. I just…
What are the steps to sync files to a new PC with Windows 11?
Device Windows 11 (New Laptop) I got a new Windows 11 machine. Before I make the switch I wanted to make sure I've got the steps to easily sync my files onto the new machine. Please comment on my expected steps below. * Pause syncing on old machine. * Install DB on new machine, sign in and sync FROM DB. (would this be a…
Camera uploads files are heavy and sync slowly due to that. How to stop syncing new files?
Device DESKTOP Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Latest Question or Issue Camera Uploads is Packed, very heavy and move slowly due to that, I want to move the old photos to another folder which i will create and i dont want the latest photos to sync again, how do…
Dropbox app using a lot of memory in Linux Kubuntu 25.10
Hi everyone. I have a Dropbox Plus plan with 2 TB of storage. My system setup is the following: AMD Ryzen 9 CPU 2 × NVMe SSDs (2 TB each), one dedicated exclusively to the Dropbox folder 32 GB DDR5 RAM (2 × 16 GB @ 6000 MHz) Swap memory initially set to 16 GB (tested up to 128 GB) The total amount of files stored locally…
Quicken shortcut to automatically pause Dropbox, then exit the app.
Quicken doesn't like to share files, so I have to remember to pause dropbox before using it. I'd like to create a quicken shortcut that automatically pauses dropbox then continues when I exit. Is there some kind of switch or batch file I could use to accomplish this.
How should I handle the Dropbox app before and after reinstalling Windows on my computer?
Hi everyone, I installed Windows on the C drive and have my Dropbox folder on the D drive. I use the Dropbox app. I want to completely reinstall Windows. I want to delete everything from the C drive and reinstall Windows. The D drive remains unchanged; all data remains there. Are these the correct steps to take: 1) Log out…
How can I transfer my Dropbox files from one computer to another?
My boss gave me a Macbook Pro and I need to get the dropbox files from the Mac computer to the laptop and I don't know how to do this

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