Desktop

Shared files are corrupted only for me when I open them via my Windows desktop app
Question or Issue Shared files are corrupted for me only when I open them via my Windows desktop app and not the web
Feedback on the latest desktop version of Dropbox for Windows
Application Affected Dropbox Windows App (upgrade pushed 2/12/26) Device HP Envy x360, Lenovo IdeaPad5, Microsoft Surface Go 4 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Version number no longer display in app! Question or Issue * the new status window (right-click on…
Link an existing folder within another folder
Hello! I've found a number of instances where I'm creating a new folder for a new project and would like to link to an already existing folder from a past project. I don't want to move the folder or create a copy, but just link to it as a shared resource. I mostly use dropbox within Finder, but occasionally on web as well,…
I can't switch accounts on my Mac Mini
I have a M4 Mac Mini that is using the wrong DropBox account but I can't figure out how to switch it to the correct one. My PC is using the correct one and it is up to date with all files but my Mac Mini will not allow me to change my account. I have followed the directions to sign out of the wrong account but when I am…
How can I unlink a Dropbox Business account if I can no longer access this work account?
Good morning, I am using the Dropbox Desktop app and I would like to link my new Business Dropbox. Unfortunately, my previous' employers business Dropbox is still linked, but I can no longer sign in to this account to unlink it. Is there a work around that does not require me to sign in to my old business dropbox? Thank…
We want to open shared links directly on the desktop app and not the website.
Hi there. Love Dropbox. I moved our whole team to it from Google Drive much to all of our delight. The one hiccup that keeps coming up (was also an issue with Drive, but would be a game changing new feature from DB) is sharing links. Our team uses the desktop app to work with files directly in finder, but we share links to…
List of not-synced folder when using Dropbox Selective Sync
When using Dropbox Selective Sync how I can see a list or generate a report of the folders I do not see on this device (i.e. I do not sync to this device)? I know in the Dropbox Selective Sync Panel I can click through all the folder and subfolders to find the ones I do not sync, but a list in a text or PDF file would be…
My macOS desktop app has been stuck syncing 10MB for 3 days.
Application Affected Dropbox Device MacBook Air Operating System/Browser (if using the web) OS 15.7.3 Dropbox App Version (if using the app) 238.4.6305 Question or Issue Three days ago I noticed an error message at the top of the finder window which was open to my Dropbox folder (stored in "locations"). The message said…
The redesigned menu bar window always opens in the first Space on Mac OS
Application Affected Dropbox for Mac desktop app Device MacBook Pro 15" M1 Operating System macOS Sequoia 15.7.2 Dropbox App Version 241.4.4795 Question or Issue Clicking the menu bar icon to open the Dropbox popup window (recently synced files, etc.) always switches me back to the first space before opening. Toggling off…
“Can't open the file because the file format/extension is not valid.” error on website/desktop app.
Hi, I’m having a serious issue with Dropbox where many of my files appear in the correct folders on both my computer and on Dropbox.com, but none of those specific files will open. I receive errors like: “Cannot open the file because the file format or file extension is not valid.” Here’s what’s happening: * I can see the…
Gnome unresponsive icon tray was only "fixed" for Ubuntu
Operating System Verified on Debian 13, Fedora 43, Ubuntu 24.04/25.10 Dropbox App Version (if using the app) v241.4.4795 Question or Issue We all know this issue which affects Gnome and the Appindicator of Dropbox, there are multiple discussions about it. Dropbox Client for Linux on Ubuntu 24.04 LTS- icon not clickable. |…
Files on third computer are not syncing with the files on my other two computers
I have a windows and a linux computer that are successfully syncing the files in their dropbox folder to the files I see when I log into dropbox online. The problem occurred when I created an account (using the same email address) on a third (windows) computer - it does not sync at all. The files when logged in to dropbox…
I'm very new with this, can anybody explain to me how I can beta build?
I'm very new with this, can anybody explain to me how I can beta build?
I accidentally deleted SyncRootManager from the Windows registry
Application Affected Dropbox Device Dell Latitude 9440 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Question or Issue To resolve an issue not related to dropbox I deleted this key in the registry: HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SyncRootManager Now…
I can't make files available offline on Mac OS
Application Affected Dropbox Device Mac Studio Operating System/Browser (if using the web) macOS 26.2 (25C56) Dropbox App Version (if using the app)241.4.4795 Question or Issue Setting up a new Mac. I've a Dropbox with a few 100 GBs worth of stuff, I want 99% available offline at all times (not short of storage on the new…
My Windows 11 File Explorer freezes, when I take an action on my Dropbox files.
Since the upgrade of my computer on mid august, I suffer an unbearable bug with dropbox. Note that only the dropbox folder is making issues ; all options work well on the website, and that problme occurs ONLY while I'm in dropbox folder. The issue When I double-click on a subfolder, when I right-click on a file (in order…
New installation of the desktop app on Fedora remains on Starting...
Application Affected Dropbox deamon for Linux System Operating System: Fedora Linux 43 KDE Plasma Version: 6.5.5 KDE Frameworks Version: 6.22.0 Qt Version: 6.10.1 Kernel Version: 6.18.7-200.fc43.x86_64 (64-bit) Graphics Platform: Wayland Processors: 24 × AMD Ryzen AI 9 HX 370 w/ Radeon 890M Memory: 32 GiB of RAM (30.6 GiB…
Trying to sign into the app with my Plus account, but it keeps redirecting me to a Basic account.
I'm setting up a new-to-me iMac 24", 2021, M1 chip, which came pre-loaded w/ Tahoe 26.2. I'm trying to install DB on it, and bring over all the files from my DB Plus plan, which has resided on several older Macs for decades. I've DL'ed DB app numerous times now, but it keeps insisting on setting me up with a new Basic…
How can I sync my Dropbox files to File Explorer?
Question or Issue On my old laptop I could see Dropbox in my file explorer. After changing to a new laptop I can not find any instructions on how to do this. The more I look the more I get annoyed because there is just nowhere where I can find instructions or get help. Can anyone here help me with this?
I have two Dropbox folders with identical names and paths but with different files in them
Application Affected (Dropbox) Device (iMac M4) Operating System/Browser (if using the web) (macOS 15.7.3) Dropbox App Version (if using the app) (241.4.4796) Question or Issue I recently upgraded my iMac from an older intel to a new M4 chip. I thought I cloned all my settings, but now my dropbox no longer syncs my files…
How can I name devices so I know which computer created potential duplicated files?
How can I name devices so that when duplicated files get created i can know which computer created it?
Files only saving to Dropbox folder and not online
Question or Issue I think all my files are being saved locally on my Macbook in the Dropbox folder and not being uploaded/synced to my account. I need to free up space on my Macbook and want these files to be online-only. There are no icons (grey cloud or green tick) by any of my files & I think I've been wasting my…
"Word is running into problems" error when trying to open Office files
Application Affected Word Excel etc Device ASUS VIVOBOOK Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) No app Question or Issue When I try to open a word or excel file I get this error Word is running into problems with the 'dropbox.officeaddin' I also face issues with files…
Desktop application fails to launch only when connected to the internet
Application Affected Dropbox for Windows Device Lenovo Yoga Operating System/Browser (if using the web) Windows 11 The Dropbox application will only open if I am not connected to the internet. When I get online, it closes itself and cannot be relaunched. I have tried pausing syncing from the offline app to see if that does…
File Provider version disconnected and now I'm not eligible for that version
Application Affected Dropbox Desktop App Device Mac Studio Operating System/Browser (if using the web) macOS 15.3 Dropbox App Version (if using the app) 239.4.8301 Question or Issue I was forced to upgrade and switch to "File Provider" which was a complete nightmare, regardless, I got it installed and everything was…
A link is generated but I'm getting an "Unable to copy link" error on my Mac.
Hi there! I am having this same issue on multiple files and folders currently - the link is generated but says "Unable to copy link" when I try and use it. I have restarted my mac and dropbox, and I have 2,3 terrabytes used out of 3available so this is not a space issue. The files are images so not overly large. Any help…
Screenshot shortcut conflicting on Mac not allowing me to take screenshots
I have a free dropbox account and Command+Shift+3 & Command+Shift+4 to make screen captures seems to be conflicting with the Dropbox app. Nothing happens when I press the keys. I have a iMAC (intel) w/apple keyboard and am using macOS Sequoia 15.7.3. All the apple system keyboard short cut preferences are on. Is there a…
"Pause Sync" does not automatically restart on my Windows device.
After the new app update, when I "Pause Sync" for 30 minutes or 1 Hour, it does not restart syncing after the selected time. It does say something like "File syncing and backups paused until 1:11 PM" but it does not start syncing again at that time and stays paused until I manually choose Resume Sync. Device Dell Desktop…
I'm not eligible for File Provider on Mac OS
Operating System/Browser (if using the web) (macOS14.3, etc.) Firrefox Dropbox App Version (if using the app) 241.4.479 Dropbox Plan (Plus) Question or Issue Linked new macbook to dropbox, installed app again, but now way to get the file provider working/eligible. Did several restarts, no results, Number of files synced…

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