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Syncing the same folders after manually copying them takes forever
So I have a 150gb music library on dropbox - one main folder with many subfolders etc. I have a new PC and want that music folder and dropbox app on the new PC. I don't want to use all my internet (limited mobile data) so I manually copy the folder to an external drive then into the new PC's dropbox folder (over the top of…
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Transferring files from desktop Dropbox to desktop Box - properties missings and files don't open
I can see this problem was discussed 11 years ago and a member describes the problem in a reply 10 years ago, but I still don't find the solution. I am trying to move files from my desktop Dropbox to my desktop (LU) BOX, like I have done countless of times before this. But I get a warning that the properties will not get…
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Files aren't set online-only automatically when copying files from an external NAS to my Mac.
Device MacBook Pro Operating System/Browser (if using the web) OS26.2 Dropbox App Version (if using the app) 240.4.8493 Syncing Status Syncing, but it shouldn't? Question or Issue Default syncing preference is set to online-only, because I want to save the files off of my MacBook, to save space. But everything I copy files…
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How can I remove the Dropbox contextual menu items on Mac?
Macox, any version, I cannot remove the Dropbox contextual menu. Another thread on this topic is marked "Solved" but no solution is included, only a request to submit the request. Has a solution been provided yet? thanks!
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Dropbox library problem "unable to find valid certification path"
We started experiencing certificate issues with dropbox jar file libraries a week ago, for 2 days then resolved. Today we are experiencing t6he same. Our Apps cannot access the files. The error message log is as below: com.dropbox.core.NetworkIOException: sun.security.validator.ValidatorException: PKIX path building…
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Unable to log into Dropbox App. "Previous sign in interrupted. Please try again"
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The dark mode for Dropbox resets on my macOS desktop app whenever I restart my device.
Hello Dropbox people. I see the setting is now in the Mac App but it doesn't work until you open the settings. So this means if you reboot your computer, or quit and restart DropBox, it goes back to using the light theme even if you picked dark. It's kind of annoying to have to go into settings each time to fix this.
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The desktop app is stuck syncing 18 files on macOS Sequoia.
Device (MacBook Pro, 2019) Operating System/Browser (if using the web) (MacOS Sequoia 15.7.3) Dropbox App Version (if using the app) (240.4.8493) Syncing Status ("Syncronizing 18 files") Question or Issue Hello - I am experiencing that there's been a long time, where the Desktop app says that there are "18 files that it…
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Dropbox icon opens Finder instead of app preferences on macOS Sonoma 14 M2
Hello, Everytime I try to open the desktop app to access my preferences the icon just opens Finder. I have read other message board posts about this issue and restarting the computer did not resolve the problem. Any assistance would be appreciated.
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Can I use my account online if I uninstall the app on my Windows?
My question is, can I still access Dropbox online if I uninstall it from my Windows 11 PC?
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I've deleted content from my Dropbox account, but I still can't share/sync new files.
Basic Dropbox Plan I can’t sync my files on any device, neither mine nor those of my collaborators. I had run out of storage 5 months ago, and I deleted things. Now I have more than 1GB of free space, but nothing is syncing yet and nothing seems to be able to force the syncing. I don’t want to upgrade my plan; since I’ve…
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I can't find the Preferences for the Dropbox desktop application
I had drop box set up on my laptop months ago, the subscription lapsed and I decided not to renew because I just couldn't wrap my head around how it worked and to go with Google One. But that is not available in my country so I am back to Drop Box. I signed up to a plan, but used a different google sign in to the previous…
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The desktop app on my PC is stuck on "Starting".
Dropbox desktop app stuck on "Starting." Have reinstalled Dropbox several times and rebooted PC numerous times. Still stuck on Starting
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How can I make my files “online-only” to free up ****** drive space?
Hi! I’m on macOS and I use Dropbox with the “online-only” option (Smart Sync). Downloading/working with files is fine, but after I open/download things once, some of them remain stored locally. For example I have ~350 GB in Dropbox cloud storage, but my Dropbox folder still uses ~130 GB on my Mac. How can I remove all…
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How to "Free up space" locally on my Linux device?
Device Acer Aspire 3 15 laptop Operating System/Browser (if using the web) Linux Mint & Firefox Dropbox App Version (if using the app) v240.4.8493 Question or Issue In Linux (Mint), are there OneDrive comparable functions of "Always keep on this device" and "Free up space"? I want to make sure that the large amount of…
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What does the "Delete from your Dropbox account and all devices" message mean?
Using the macOS desktop app. I'm deleting files from Dropbox via Finder like I do in non-Dropbox folders. Please explain what it's asking simply, I do not understand and do not want to do something that I don't want it to do like finding the file on my ****** drive and deleting it in a different non-Dropbox folder (which…
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Files added through the desktop app to my new account haven't synced to my phone
just created my Dropbox Basic account for the first time, and I’m having a little trouble. I uploaded a few files, but I can’t seem to sync them across my devices. I’m using the desktop app on Windows and also the mobile app on Android. The files appear on my desktop, but they’re not showing up on my phone. Has anyone else…
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Dropbox is showing that I use 4 devices, but one device is shown twice.
I've just set up a new device, and now Dropbox is not letting me sign in to my regular device because it says I am connected to 4 devices. In fact it's only 3, and Dropbox is showing one device twice.
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The Fedora repo config is currently broken
Application Affected Dropbox Linux app. Device HP Victus 16. Operating System/Browser (if using the web) Fedora Linux Workstation 43. Dropbox App Version (if using the app) Dropbox daemon version: 240.4.8493 Dropbox command-line interface version: 2026.01.15 Question or Issue I installed the latest rpm package and it also…
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Dropbox fails to start on Linux systems where /home is a symbolic link
Device Dell XPS 15 9520 Operating System/Browser (if using the web) Fedora 43 Kinoite Dropbox App Version (if using the app) v240.4.8493 Syncing Status Up to date (workaround exists) Question or Issue I noticed this issue after installing Dropbox via Flatpak, but I confirmed it exists on the headless official version, too.…
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UI improvements for the desktop app on Windows 11.
The new UI looks much better (Windows 11) and fixes some problems from the previous version, but there are still things to improve. For example, the flyout entry animation should be smoother. Also, it should have rounded edges and respect the separation from the taskbar like the rest of the Windows flyouts. The "mica"…
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Is there an update on Mac online-only thumbnails finally showing up?
I have not been able to get this solved but heard there might be an update for it. Anyone using Mac for work like I am? Device (MacBook Pro M4) Operating System/Browser (if using the web) (Tahoe 26) Dropbox App Version/Browser Version (240.4.8493)
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idlk files from Adobe InDesign are blocking the syncing of the desktop app.
When you edit Adobe InDesign files (.indd) in a Dropbox folder, InDesign automatically creates a temporary lock file with the extension .idlk. This lock file signals to other users that the file is currently being edited. The problem: Dropbox tries to sync these .idlk files, which can lead to various errors: * Sync…
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I can't sync idlk files as I get conflicted copies when we both open the file on Mac OS
I work togheter on an InDesign file with another user. Unfortunately from my side the .idlk (lock)file is not syncing so he can just open it at the same time, change it and we get conflict files. From his side it's working fine (I can see the .idlk file when he has the InDesign document open). I had a chat with technical…
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Dropbox updater crash in event log on Windows 11
My event log has this error +The DropboxUpdater InternalService 123.0.6299.109 (DropboxUpdaterInternalService123.0.6299.109) service terminated with the following service-specific error: Incorrect function. Is this something that is known and should I be addressing it in some way?
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Why am I getting a 'Couldn't start Dropbox' permission error on Windows 11?
Application Affected Dropbox Desktop Device Lenovo AIO Operating System/Browser (if using the web) Windows 11 v25H2 Dropbox App Version (if using the app) Newest (won't open) Question or Issue I am not able to open the desktop application on my computer although I can login online. I only have 2 devices connected, newest…
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How can I download files to my computer and delete them from Dropbox?
I need to SAVE a number of videos onto a FLASH DRIVE, then DELETE them from DROPBOX. OR JUST SAVE THEM TO MY COMPUTER. I do NOT want to delete them from my computer and save them to Dropbox, and that's all the info I can find. I have more computer storage than Dropbox storage. I have gone to Preferences - Sync - and…
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I see no menu after clicking on the Dropbox tray icon on Fedora 43.
Application Affected Dropbox Tray Icon Device ThinkPad 230 Operating System/Browser (if using the web) Linux Fedora 43 Dropbox App Version (if using the app) Dear all, after losing many hours, I am getting nearer to make Dropbox work on Fedora 43 as it should. For now, I can see the Dropbox folder, the Dropbox tray icon on…
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Exciting news — we’ve launched the new Sync & Storage Dashboard in the Dropbox desktop app!
This dashboard makes it easier than ever to keep your files organized and your computer running smoothly. With just a click, you can: Get a real-time view of your sync status Quickly spot and resolve any syncing issues Monitor and manage how much disk space your Dropbox files are using Adjust your selective sync and…
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W11 Dropbox sees My Nikons & USB once connected. Not Neo storage that's perfectly usable in Explorer
Application Affected (Dropbox not uploading video) Device (Laptop_PC ) Operating System/Browser (if using the web) (Windows 11.) Dropbox App Version (if using the app) (Last version) >> full Customer 2Tb Question or Issue Explorer sees all removable storage, also the Neo as G: once connected Dropbox ignores only the NEO…