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My Mac desktop app is stuck on "Reconnecting to the internet. This may take a moment".

urbanracer34

Already submitted this here: https://old.reddit.com/r/DropboxOfficial/comments/1ulvz55/reconnecting_to_internet_this_may_take_a_moment/

This has been happening for around the past week. I am on macOS 26.5.2 and Dropbox 258.4.3749 on a M5 Pro MacBook Pro. I've tried reinstalling Dropbox and updated macOS.

How can I get this fixed?

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Accepted answers

urbanracer34

Fixed by updating to beta build: https://community.dropbox.com/en/discussion/861245/beta-build-260-3-2873#latest

All comments

urbanracer34

Fixed by updating to beta build: https://community.dropbox.com/en/discussion/861245/beta-build-260-3-2873#latest

Megan

Hey there, @urbanracer34, happy Monday!

Is it safe to assume everything is now working as it should? Happy to see that your issue is now resolved!

We're just a message away if you need anything else—feel free to give us a shout.

Emma

Hi @urbanracer34 thanks for reaching out about this. Glad it's resolved for you with the beta.

Let us know if this happens again and we can investigate further with you.

willemp

I had the same problem on a very similar machine (MacBook Pro M5 MAX, macOS 26.5.2. The issue appeared while I was trying to get DropBox to comply with my settings to sync all of my files to this new laptop when it hung on the 'connecting to internet'. The Beta fixed the connecting problem but now the app once again says that all my files are up-to-date when they are all showing in finder as in the cloud. Why is this a persistent problem with the DropBox app (wrestled with the same thing on a windows machine not long ago, these threads are full of questions about offline availability but actual solutions seem few and far between)?