Desktop

I can't delete my documents even after stopping syncing and removing Mac OS device
I recently downgraded to Basic and downloaded all documents stored (I had two computers synced) on Dropbox. I did this with both computers, stopped the syncing process, and delinked them in security settings. I was able to successfully delete the stored documents for one computer, but not the other. Which is causing a…
"Shared Link" notification appears constantly on the Dropbox desktop app and website
Hello, everytime that I connect myself on dropbox (website or app) I receive a popin (Shared Link) with 2 action buttons (Dismiss or View) that mentions that ****** shared a folder of 10 photos with me. When I click on view it generated an error. I have contacted the person that says that the folder doesn't exist anymore…
I'm unable to see folders that others have shared with me on my desktop app.
I am not sure how to word this, so bear with me, please. 🙂 My computer is a few years old and doesn't have much hard drive space, so when I went to clean up the hard drive a bit, dropbox asked if I wanted to save ram? rom? ram? by only showing my folders, not the folders for the others in my group. We have a quintet of…
Dropbox not syncing all our files on Windows 11
Hi, We are using dropbox for a long time now. We have apps installed on all kind of platforms and are all syncing instantly and upon changes in files and folder. We have just purchased a new Windows 11 computer. Upon installing Dropbox, even though you choose sync everything it will only sync certain folders.(Looks like…
Macbook Downloads folder is gone after deleting Dropbox app
I installed Dropbox and synced my files on my Macbook about 2 years ago. I recently deleted the application, which deleted my downloads folder on my Macbook. There is nothing in my recently deleted folder on my Dropbox account. I really need help restoring it. I am a student. Rant: It is absolutely ridiculous that this can…
How do I remove my Dropbox files from an old employer's computer?
How do I remove my Dropbox files from an old employer's computer and remove so that it will no longer link to my files and will not affect my files on my personal computer? Thank you very much!
Apple Mail no longer shows previews of shared links
For years I was able to see a small preview of the link when sending files via the "share" context menu and then pasting them into Apple Mail. This preview has disappeared for a few days now and nothing can restore it. Does anyone have any idea what setting this could be or what cache or Mac file I would have to delete to…
Can't Backup an external drive
Dropbox Sync Errors I have been attempting to sync an external disk for weeks now, with no success. Uninstalled, reinstalled (Dropbox), tried on a Mac, tried on Windows 10, and ultimately, got the OS to see the external 4TB disk on a Windows installation, however, do not see any success in uploading the data to the cloud,…
How can I add all folders to the Dropbox desktop app if didn't choose them when installing?
HI! I was asked to join my customers dropbox. And in the beginning as I was adding dropbox folders to app I chose only one folder from Webb. I should have chosen all. How can I add the other folders to show on my dropbox app now? I tried uninstalling and reinstalling but that did not help.
The "online-only" option has disappeared from the context menu on Windows 11.
I am also having an issue with Smart Sync in Windows 11. I started in Windows 11, this is not a migration issue. I have a business account with over 1 TB of data and 30k+ files. For months I have been seeing a message in my desktop client: Dropbox is experiencing some issues. Before opening online-only files and folders,…
Err_connection_refused error on multiple web browsers
Can’t seem to connect to Dropbox at all using multiple different browsers and in private /incognito mode. Keeps saying refuses to connect. Have added Dropbox.com to trusted sites in settings, uninstalled and reinstalled the Dropbox program and browsers. Have also made sure no proxy settings are active along with making…
Beta Build 207.3.5664
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
High CPU Usage after updating MacBook Pro to MacOS Monterey (12.3)
I installed the latest MacOS update (Monterey 12.3) on my MacBook pro last night and now Dropbox is almost continuously syncing files and sucking my CPU usage. Fans are running almost constantly, and battery life has been dreadful as a result. Anyone else experiencing this? All my files are fully synced so I have no clue…
Choosing my Dropbox folder location and renaming it as well
I'm using Windows 11. My C drive is an SSD (solid-state drive) with limited space and my D drive is a 1 TB HDD (hard disk). Dropbox wants to put its folder on the C: drive. I'm trying to change it to D: \myusername-dropbox (where myusername is my user name). But when I go to Advanced Settings and choose "Other" to select…
Dropbox is stuck on 'Starting...' on my new Mac computer.
I just used Migration Assistant to move to a new MacBook Air. Clicked on the Dropbox icon in the menu bar - it said Starting. I have uninstalled Dropbox and reinstalled it. When I start up the computer - and click on the icon - it says Starting. So far I have waited for an hour. I used Activity Monitor - and it doesn't…
One of my folders just disappeared on my Mac, how can I get it back?
Hello, One of my main folders on my Dropbox just disappeared in my finder. It is there, because I checked it in my browser. But I work from my finder, bcuae I use Photoshop/Illustrator/After Effects etc. For some crazy reason, my Dropbox says it is syncing 46,254 files: I can not call anybody or start a chat. I can not…
Files Shared Between Computers; "Make available offline" & "Make online-only"
Hello all. I'm a music producer and I work between two different Mac computers (a Mac mini desktop setup and a MacBook Pro for when I'm on the go). I'm currently using a folder inside of Dropbox to store all of my DAW song files (DAW stands for "Digital Audio Workstation"; it is the software I use to produce my music and…
Beta Build 207.3.5638
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
Can I delete the Dropbox context menu items in Mac Sonoma 14.4.1?
Hi. All. I would like to ask some questions about Mac finder extesion option. As you can see below figure, I already have set extension option in Finder. However, I want to see just "Copy Dropbox link" option. Could I change this setting to remove other options? If you know, please answer me. My macbook version is Sonoma…
Can't change the Dropbox account my Mac desktop app is linked to
I want my Mac desktop app to link to my preferred Dropbox account, rather than to an account which is now redundant. The app links to the redundant account by default and nothingI can do can change this. I have seen somewhere advice to go the DB icon > My account (avatar) > Preferences > Account tab > Click Unlink this…
I'm suddenly unable to create a new folder in File Explorer, even though I'm an admin.
Hello, suddenly, I am unable to create a new Dropbox folder in File Explorer. It says I need permission. But I've always been able to do this. I have all my dropbox folders in file explorer and can work out of, share, create folders right there. Suddenly I need permission. I'm an Admin. Using dropbox via file explorer is…
Constant "Permission to update" request on Windows
Getting a "permission to update" request from Windows (10 Pro) about every 30 minutes. Regardless of me clicking yes, or cancel, the request pops up all the time. Any ideas?
Dropbox toolbar icon is missing Debian GNOME.
Toolbar Icon missing Debian 12, GNOME Some other versions of Debian desktops, other Linuxes are okay. A solution given by Dropbox is to download a newer version of Dropbox than is in the Debian Repositories, which is dated this year, and install that. This did not resolve the issue. At the present time, I do not have…
Setting Dropbox Transfer preference
Hi, I’m on a Mac using the v.206.4.6506 of Dropbox desktop app. Recently when I’m uploading files using Dropbox Transfer, I set the expiration date, let’s say one year later, and turn off the download notification slider. The file upload and it’s done. Everything is fine BUT when I do another transfer I have to set the…
I see blue spinning circles next to my folders and my files disappeared from Dropbox online.
I've run a Dropbox basic folder for over 10 years. Currently running the Basic Setup on a fully updated Windows 10 PC. Space used is only 1.6 gig. Files were sycronising according to the task bar icon. BUT. For the last few months when I clicked on the PC Dropbox folder to access a file or folder, the blue spinning circle…
My app has been constantly syncing 4 files.
Hi, I´ve been struggling with an issue which I´ve already talked to two persons from tecnical suppor. It´s that I have 4 files that doesn´t stop to sync. I´ve loged out to log in again and let drop box sync my files again, I´ve wated for some days and the issue continues. I also checked out the Earle releases is off and it…
Dropbox main folder (https://www.dropbox.com/home) - How to map the main index of Dropbox on Windows
Hi I would like to map the main index (folder & files) of my Dropbox account to Windows 11. I do not use the Windows Dropbox client and do not intend to use it. I only access Dropbox from the web. That said, also considering that two-step verification complicates the connection, is there a way to map Dropbox as a Windows…
I mistakenly deleted D: data drive and lost all my files
I mistakenly deleted the D:Data drive from Windows File Explorer and lost all of my Dropbox folders and files. I thought a D drive would be an external drive and that all of my files would still be in the DB cloud. But no, they're all gone but worse than that, they did not go to the Deleted folder, they just disappeared,…
Right click menu in File Explorer is missing option to open file in browser
There used to be an option to open a file in Dropbox in your browser, but for some reason it's disappeared: I can copy the Dropbox link and paste it into my browser to view it that way, but it's way less convenient than it was before. I don't see why this option would have disappeared and am wondering if it's a bug or…
Stuck "Indexing..." on macOS 14.5. I've tried everything.
Even before an upgrade, I was stuck on either syncing or indexing endlessly. Currently my comp is just endlessly "indexing..." at the bottom of the app menu. I've uninstalled and reinstalled many times, this has been a problem now for over two weeks. I've logged out, I've tried "fix permissions" and "fix hardlinks" several…

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