Desktop

Missing changes to a document / Maybe unsaved
Hi -- I was working on a microsoft word doc that was saving in my Dropbox desktop app and I think I may have quite Word without saving the document. When I went back to the document (ie opened it again) I noticed that all the work I had done was gone. Is there anyway to find any of this via some kind of version/edit…
How can I see files that someone else shared with me in my Dropbox folder?
I can see all my files in finder on a MacBook pro but I am not able to make files or folders shared with me by others there, only in browser. How do I make those visible without the need to log in on a browser?
Desktop App is not opening or running - files from 3rd party app are not syncing
5 Months ago I downloaded the desktop app for my PC. It downloaded and has never actually opened when I tried. I see Dropbox in the files and can open some files that way, but I need the files I sync daily from a third party website to be accessible locally on my desktop for compliance. I have uninstalled and reinstalled…
Available Offline not working on my Windows 11 laptop, I have a brown box icon
Hi, everyone, I am using a thinkpad T480s with Win11. My files in dropbox bear the a 'file box' icon and cannot be open when off-line. Some suggests it is because of ONEDRIVE. However, after quitting ONEDRIVE the issue remains. I uninstalled DROPBOX and then re-install but no use. I tried previous version DROPBOX but no…
How can I link my existing paired Dropbox folders to the Dropbox app after reinstalling?
Hi I have two accounts - personal and work. The two dropbox folders are in the same folder and they are called: C:\xxxx\Dropbox (personal) C:\xxxx\Dropbox (work) My dropbox installation had just become stuck trying to update my account so i have done a reinstall following the online instructions. However, now i can't…
How to fix Dropbox sync issues - renaming files didn't work
i try many way to fix this issues, also I try to remove a full stop after renaming the file, but didn't work.
On macOS on File Provider, online-only folders disappear from the Dropbox app
I installed File Provider on my MacBook Air (running Sonoma 14.5) in the Dropbox app. When I did this, all the folders having Online Only status (via Selective Sync) disappeared. The way to make the folders appear is simply to remove the Online Only status for these folders. This is done using the Dropbox app by selecting…
Stable Build 204.4.5420
Thanks for using Dropbox! The desktop client is regularly updated with many fixes including the following. Fixed in this update: * Fixed a bug that could cause the Dropbox desktop app to crash when Windows shuts down. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline…
Selective Sync not freeing up space on Mac
When I use selective sync to make some files/folders offline, they delete from my Finder, but the available space does not change. My MacBook Pro internal hard drive is out of space, no matter how much I change to offline. Interestingly I do not see the cloud/offline little icons next to Dropbox folders in Finder. When I…
All my files started re-syncing and the app is still 'indexing'
My dropbox is stuck syncing all the folders linked to my account - roughly 350,000 files. This occurred randomly. I've since paused all syncing but then when I need to go to sync specific files it doesn't come up as an option anymore. I've synced selected folders in my preferences in settings and saved it but it still…
Dropbox asking me to sign in to the app every time I get on my computer - How can I remove it?
Every time I turn on my Mac, this drop box sign in prompt appears (second image below), and there is also a drop box logo in the menu bar on the top right corner of my screen (black strip, first icon in pic below). I never did anything to make this happen, and I cannot get rid of it. I have an old drop box account that I…
Excel sharing violations when saving to Dropbox
I just started having problems saving Excel files to Dropbox yesterday. First, I get this message: Then when I click select, I get this: Then when I click okay, I get this: Then it creates a temporary file, which I can’t find, and if I try close the Excel file, I get the same series of messages. What is going on?
I have to reinstall Dropbox every time I want it to sync on my macOS Sonoma 14.5.
On Mac OS Sonoma 14.5, nothing I do will get Dropbox to sync files across devices or between local devices and my dropbox server files. I must reinstall Dropbox simply to get it to sync. I have reinstalled Dropbox 5 or 6 times in just the past 24 hours. A check of the Activity Monitor shows that there is no other app…
Can't open the Dropbox app after the user folder name changed
Migrated user from AD to Entra ID, the user folder name changed, now it says "Couldn't start Dropbox" and I can't open the settings to make changes. Tried uninstalling and reinstalling the app, but that didn't work.
Moving files to online-only is not working on macOS 10.13.6
I've been trying to move files or folders to online-only for three weeks now, and it never works. I do NOT see the option to move a particular file to online-only when right-clicking on its name, the command is only accessible via the "Manage hard drive space" menu - but it doesn't work here. I have two MacBook Pro running…
How to hide my Dropbox.cache folder on my Mac.
Hello, I am a Mac user and used the sequence Shift-Command-. (period) to make the ".dropbox.cache" folder visible. How do I reverse this so the ".dropbox.cache" folder becomes hidden again?
My desktop app is forever waiting to sync on Windows and I see a red cross next to my files.
I have Dropbox Desktop Application downloaded in my Windows Laptop. However, any edits I make to any documents are not syncing and I see a small "red cross" against the icon of that file. If I manually try to sync it, it's forever on "Waiting to Sync". How can I fix this?
Mac OS - Files are unable to sync according to the desktop app
I am getting the sync issues message with macos. When I press the "view file" button, nothing happens if finder is not already open. If a finder window is already open, it just brings finder to the top and does not does the file. Is this a bug or is there any solution?
Unable to Jupyter sync project directories with python environments on macOS
I am having trouble opening Jupyter notebooks created on one macOS computer (source) on another macOS computer (target) synced through Dropbox. The Dropbox app on the target computer shows that all files are up to date. The Dropbox app on the source computer, however, lists six folders that have not synced correctly which…
My Dropbox files take up hard drive space from my Mac device.
I have a shared storage space with colleagues at work, and the problem is that the space takes up the device’s space. I tried all the methods on the Internet to solve this problem and it did not work, knowing that my device is an Apple MacBook Pro.
How can I pause syncing for my team account, but not the personal one?
I have added a Dropbox Teams account (Business) to the Dropbox app on my computer in addition to my personal account (Essentials). How can I temporarily disable syncing for the Teams account *without* disabling it for my personal one?
how to upload non duplicates to dropbox
I uploaded files to dropbox and there were server errors for some of the files. Does dropbox have an option to upload and skip duplicate files? I tried uploading everything again and it just tried uploading everything. i dont need everything uploaded again just the files that werent able to upload.
Remove "available offline" in finder under folders and files
Hello, Does anyone know a way to remove the “available offline” phrase in Finder under files and folders? First of all, the phrase seems completely useless considering it can be there along with the cloud icon that indicates that a file/folder is not actually offline but needs to be downloaded to be opened. Second, this…
Installed the app, but when I click on the icon nothing happens.
Hi... I've got a new laptop & downloaded DBx to install - which it appears to do But when I click on the icon nothing happens & there is no folder on my hard drive Help ! RB
Files not available offline - Mac OS Ventura
I’m using Dropbox Plus with Mac OS Ventura 13.3.1 My Dropbox files all suddenly became online-only, with the cloud / downward arrow icon next to them, I don’t know why. I want them all back on my computer. I tried right clicking the Dropbox icon and selecting ‘Make available offline’. Dropbox spent some time syncing, and…
What is the easiest way to download all photos in Dropbox to your desktop computer?
What is the easiest way to download all photos in DropBox to your desktop computer?
How can I backup our entire Enterprise Dropbox account?
We are planning to use Dropbox for our enterprise storage and file solution. We expect to have about 100TB of data across the world. For regulatory purposes and because the cloud is not a backup (at least from our view) wen want to have a backup of all the files. We need to be able go have backups for certain files 10…
Beta Build 204.3.5363
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. This is a point release of Beta 204. You can find the original Beta 204 release with changes here. Point releases may not always have additional changes to share. Download Windows Standard Installer Offline Installer (32…
All my files have zero bytes, even though they are supposed to be available offline
I installed Dropbox on a brand new macbook. Originally, Dropbox was configured so all files were online, and therefore, it created a bunch of zero bytes files as placeholders for the online files. Then I changed the configuration so that all files would be available offline. At that point, I expected DB to download all the…
Need to uninstall Dropbox, but it re-appears every day
I need to get dropbox off my windows 10 PC everynight. It's a pain in the ass. Is there an easy way to do that? right now, I can't even get the folder to disappear at all. There must be a way to do that. It's a quasi-public computer.

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