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Dropbox options to share a file/folder aren't available when right-clicking on Mac
hi, I am on a Mac with Sonoma 14.4.1 - I use to be able to right click on the file or folder to share or copy dropbox share link. However, while I see it on the top menu bar - I now have to navigate to a web browser to share any file or folder. I not sure what happened that I cannot share directly from my mac - thanks,…
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Dropbox desktop app indefinitely syncing and giving an error that permissions can't be fixed
The dropbox app keeps syncing files, but the internet bandwidth is not used. It is stuck at "updating files". I already went to fix permissions, and it gives an error, saying the permissions cannot be fixed. I should contact support. I gave permissions to the app, unlocked etc. It is just constantly syncing nothing. Please…
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How to make more folders available offline on my new computer?
Hi there, I've had to set up a new laptop after a power failure in my old one. So I relied on my Dropbox account to set up my folders that sit under the Dropbox folder. It asked me which folders I wanted to set up on my laptop, and I only highlighted a selection, thinking I could bring in others later. Now I can only see…
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Green checkmark with white background explanation
I have seen the official meaning: "A circle with a green border and a green checkmark means that a file was opened (directly or with a third-party application) and synced," but what does that mean in contrast to: "A solid green circle with a white checkmark means your file is synced and available offline"? If I want a set…
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Why do I get a notification that my iPhone is locked when plugging it in to sync files and photos?
When I plug my phone in to my Windows 10 PC to sync my photos, I get a notification that my device is locked and to unlock it. I am getting super frustrated as I have reset the network settings on my iPhone 8, reset the location and privacy, restored the whole phone, changed the auto play settings on my computer, turned my…
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A specific shared folder doesn't sync locally to my desktop app. Could it be because of its name?
Hi, I have a question regarding malfunctioning sync to my computer. I use the Dropbox with synchronized folders on my PC, but lately I have had some trouble with this. I have been invited to access several different shared Dropbox folders without any problem. However a few months ago I was invited to a shared folder, and I…
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How can I view all Dropbox files on the desktop app and have them not take up space?
New to Dropbox just downloaded the app, when installing it asked me to choose which Files I wanted to Sync to my pc. I don't have a lot of storage left on my PC so I selected none. I want to view all my dropbox files from the folder on my desktop. the same as I do with my ONEdrive or Google Drive these two don't take and…
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How does the online-only feature work, and how does Dropbox handle photos on my iPhone?
I don’t know anyone to help me with DB - I have dabbled on-off for 15 years but get frustrated and delete the program - Now I’ve decided that DB can do what I want but I need to learn snd understand the DB basics - This month I started again with the “DB Essentials 3TB” package - Two things I need to know if someone is…
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Push/Sync button
There needs to be a way to automatically sync folders from computers and phone app to update the Dropbox cloud. Files do not automatically update on the cloud when working on computer. To many times I’m stuck waiting for Dropbox to catch up to the folders I’ve made on other devices. There should be a button to…
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How can I put the Dropbox on my external hard drive and remove it from my PC hard drive?
I am running out of space on my hard drive that is on my PC. I have a large external hard drive that I would like to put Dropbox on in order to free up the space on my PC hard drive. How do I do that?
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Sync and bandwidth issue ongoing for 6 weeks
Hello, I have followed all the same steps i've been advised by dropbox help to do over the last 4-6 weeks of syncing issues and my sync is still frozen. I have increased the bandwidth limit - check firewall settings - restarted dropbox - uninstalled and reinstalled - restarted computer - tried a vpn both on and off - my…
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I can't enable Dropbox Backup as there's a conflict with iCloud.
I am trying to set up Dropbox Backup, and when I selected Desktop, Documents, and Downloads to be backed up, it told me to disable the iCloud backup of these folders. When I attempted to do that, it said all of my files would be deleted from my computer and stored in iCloud-and any new files or folders would not be stored…
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Dropbox has stopped syncing from my external drive
Hi Folks, I recently moved Dropbox to a (permanently connected) external drive and so far, it's all worked perfectly. Today, however, I ran a normal backup and when the file was done creating (on the external drive), Dropbox just sits there and does nothing. Copying files to anywhere in the file tree on the external drive…
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'Syncing is paused while a file in this folder is open. close the program using this file', why?
Hello, I have added dropbox to my desktop but it keeps coming up with 'Sync issues', when I clock on the issue it says 'Syncing is paused while a file in this folder is open. close the program using this file.' However, I don't have anything open. I have restarted my laptop, uninstalled and reinstalled the app, logged out…
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My files keep getting switched to "online-only" (Mac)
This week it happened twice that I open my dropbox folder and all my files have been offloaded. Despite the fact that I explicitly put in the settings that my files should be kept offline. (see attachments) The second time was particularly unfortunate, because it was in an 8hrs flight, in which i was planning on working on…
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DB file import into Premiere Pro
I am trying to streamline my file system and organization by using dropbox as a main source for working files and exports so they are collaborative with teammates. I do a lot of graphic design and video editing. I am experiencing issues when importing footage files that are on our drop box (synced on my computer and even…
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How can I make sure all my files are syncing locally on my computer, before moving my drive?
How can I be sure that all files and none excluded are on my PC in their entirety? I don't want the files to be stored only online because I have enough space on the hard drive. If I have to move the drive where I don't have a Dropbox account I want to make sure I can find the files without having to retrieve them from the…
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Dropbox keeps trying to sync a file that was moved to another Dropbox location on macOS.
Dropbox keeps trying to sync a file that was moved. No matter what I try to do the syncing doesn't stop for the past 2 days. Running on macOS Sonoma 14.5.
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Migrated to new MacBook Air results in 11 unsynced files and slow MS Word.
A few weeks ago I migrated from an old Intel MacBook Air (machine no longer available) to an M3 MacBook Air using Migration Assistant. I am currently running Sonoma 14.5 and Dropbox 203.4.4857. I am "eligible" for Dropbox for macOS on File Provider but have not gone through that process. Issues: 1) The Dropbox menu item…
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My desktop app isn't syncing. Can you offer any ideas as to why this might be happening?
My Dropbox Family account stopped sync-ing for no obvious reason about 3 months ago. There were no hardware or software changes on my desktop at this time. Because I couldn't find a way to get things working again, despite checking all of the settings and permissions, I have since deleted my account (having backed…
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Is it safe to delete or empty ~/Library/CloudStorage/Dropbox/.Trash?
Hi, is it safe to delete this folder: ~/Library/CloudStorage/Dropbox/.Trash? or is there a better way? it takes a considerable amount of space on my mac. thank you
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How to sort files in the Dropbox desktop app?
I have been searching for an answer to this, but no one else has a solution for what to do when the normal sorting options are not working. Everyone says just click View and sort by name. Well, this option is not working, or I wouldn't be writing in. I am using a brand new macbook running Sonoma 14.4 w/ M2 chip and 8 GB…
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Is it possible to see the sync status of *other* online computers?
I have a single Dropbox account for my private use across several computers in several locations. I would like to know if it is possible to see the sync status of these other computers that I am logged in to. My use case is that I do video and audio editing. I create sessions at my office that often include very large…
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Ubuntu 23.10 - No menu
Ubuntu there's no menu for Dropbox, when I right click the App indicator in the top bar (see image) › dropbox version Dropbox daemon version: 195.4.4995 Dropbox command-line interface version: 2024.01.22 › lsb_release -a No LSB modules are available. Distributor ID: Ubuntu Description: Ubuntu 23.10 Release: 23.10 Codename:…
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How can I cancel my computer backup?
I apparently selected pc backup when I installed Dropbox and naturally I'm out of storage on my Dropbox account now. I don't want and have no need to have my pc backed up to it. I have the desktop app but am not able to find the preferences section to stop it from backing up. I did try just deleting My PC from Dropbox but…
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Set all folders to "make available offline" on macOS
In the new macOS FileProvider API version of Dropbox, is it possible to recursively set all folders to "make available offline"? If so, does this setting persist for newly added sub-folders? I've read reports that each individual folder must be manually set, which is completely unacceptable if true. My key use case is that…
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File don't stay available offline any more, and revert to online-only
Files are not available offline anymore, even though option of Sync state is ON I have enough hard-drive space I have manually pressed that cloud icon and dowloaded the files or whole root folder, several times but they keep on reverting to the synced online with cloud icon state. please help me find a fix, i cannot use it…
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I have questions about Dropbox Backup, and generally about syncing files
Good day to all. I have a question about buying a drop box business plan for my company, but first I need to know more about the functionality. 1. For example, how does Backup work. Does it just upload a backup copy to the cloud and store it there, or can it also be used to automatically synchronize everything on the PC?…
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How can I download all my Dropbox data to a new computer?
I've been using Dropbox for around 10 years as a backup, in case of HDD or PC failure and now have around 1.5TB of data. My laptop broke, got a new one and now I'm unable to restore the data onto my new one. I've tried the download feature, but it's very cumbersome just doing 20gb at a time and keep on unzipping all the…
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Can't open the Dropbox app on Macbook Pro OS 14.5. When I click, it does nothing.
Hello, after a recent repair on my macbook pro - my Dropbox Desktop App was gone, so reinstalled it and when i click on it does nothing. Doesn't open, and the Sync option is gone and it disappeared from my side-bar. thanks for your assistance!