Desktop

I can't install Dropbox on my computer anymore.
Hi, I am a Dropbox user for 15 years or so. I use it for business. My Dropbox icon was nowhere to be found on mu pc a few weeks ago, so I could not seem to check whether my Dropbox was syncing anymore. So, I deleted the Dropbox app from my pc and tried to install it again. The deletion did not go smooth, couldn't delete at…
Folders and files not being shared on multiple devices
I just added a new PC to my collection and tried to setup Dropbox. I have been using Dropbox for a long time. I downloaded the desktop app and logged in with my account UN and password but nothing has been downloaded. My account shows 3 devices but not the new one. What do I have to do to get the new device to sync? I have…
Unable to sign in to complete installation on the desktop app
I am trying to install Dropbox and the process gets stuck where the screen says: "Leave this screen open. A sign in prompt will appear." I never get a sign in prompt. The message just stays there. How can I get past this? Colin Whipple
"Send a copy" isn't showing as an option on my Windows context menu
hello folks, i don't see the option of ""Send a copy" in the menu in desktop anymore:
Why are files not made online-only when moved into the Dropbox folder?
The following capabilities should have been included with the original release of this feature. Given the 1000s of online questions about this process, Dropbox needs to fix this IMMEDIATELY! 1. Files/Folders created outside of Dropbox and then moved to a Dropbox folder should automatically become Online-Only if the default…
I tried to move some folders back to Dropbox and they got corrupted during the process.
I moved 2 subfolders from a shared dropbox folder to a folder on my desktop. Not long after, I moved them back to the dropbox shared folder and trashed the desktop folder. I did not turn off my laptop but instead, I just closed it. This was around 7pm 9/18/24. At 6am this morn, they did not appear in the shared dropbox…
"Dropbox for macOS on File Provider is now ready" but I don't want install this.
Hi I'm on macOS 14.4.1 and Dropbox keeps giving me the notification "Dropbox for macOS on File Provider is now ready", but I don't want install this update. Is there a solution to stop receiving this message without having to install the update? Thanks
Stable Build 208.4.5824
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
I need to reduce the size of Dropbox on my computer, but I don't see any syncing icons.
I am working with Windows 11 and have drop box installed on two computers, a Microsoft surface and an ACER desktop. The Acer is very recent and has a hardrive capacity of 500 gigs which I thought more than sufficient but now I find that Photoshop requires MASSIVE AMOUNTS of storage for my photographs. In settings it…
How can I make sure my files sync locally on my Windows desktop app?
I have a new PC and downloaded Windows PC app - I see all of my folders and files on my PC so all appears to be good. My issue is that my historic files have not downloaded to my PC which means that I cannot access them offline (This is very important to me). I need assistance on how to sync all my old files to my PC that…
How can I reconnect to existing files/folders?
I have installed Dropbox on a new PC. The application appears to work but I'm unable to connect with an earlier-created library of files and folders. To be clear, I don't have new documents to add, I simply want access to those I added years ago. Advice?
Why is Logic saving .logicx files to Dropbox as folders, but my friend's identical setup is not?
I'm doing a collaborative project with a friend and staying in sync is important. A couple years ago when we did this, sharing and saving .logic files to Dropbox was seamless. Then Dropbox changed something and they files started saving as folders for me. But when my collaborator who has the same new Mac Mini machine as me…
All my files are gone after updating my Mac OS
Just upgraded to Mac OS Sonoma 14.6.1 and all of Dropbox folders and files are gone online and on my computer. WTF? Help!
Many team members can't see on their desktop app the files I've moved, or they get an error.
Hello. I use the web version of dropbox (www.dropbox.com) to organize files. Many of my team members prefer to use the DESKTOP version of drop box and open files through File Explorer. Many of the files that I've "moved" or reorganized via the web version cannot be seen by my colleagues who use the desktop version. Can…
Beta Build 208.3.5793
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
Issues with Dropbox File Provider on the Mac
I am writing this both on behalf of myself (personal pro account), but also a company I am director (business account). But moreover, as member of a large ongoing discussion with a number of other professionals who, like myself work in the music industry who are experiencing huge issues with the new file provider version…
How can I keep files as always available on this device?
I have some files and folders on my PC that are mentioned to be available on this device and some others mentioned to be always available on this device and these files take too long to open using Windows Explorer. see the attached photo some folders and files have a green check mark and some others have a white check mark…
Dropbox not recognizing external drive or showing sync icons
Hi Everyone, I signed up for a 30 day Dropbox Plus trial. I already had Dropbox Desktop App (version 207.4.5821) installed on my Win Acer Nitro laptop on the C: drive with a Dropbox folder syncing with my online Dropbox account while on the Basic plan. The files in the Dropbox folder are still syncing fine with my online…
The desktop app isn't compatible on Mac Sonoma 14.5?
Hi, I upgraded to Sonoma 14.5 and then the icon disappeared from the upper list and it says "the system doesn't support Dropbox". I tried to download the App., but it doesn´t work. Strangely enough it worked with Sonoma 14.4 (!). Can you pls help? Thanks!
Problem with files after migrating Dropbox from old to new Mac (with OS Sonoma)
Hi! I recently bought a new MBA and migrated my dropbox files from my old MBP to this. Unfortunately, I was told that the harddrive cannot accommodate all my files, so I was asked to choose files to download to my new Mac, this despite the HDD of both Macs are of the same size and the newer Mac being an M3 (vs Intel). Now…
How do I make distinct monthly backups to Dropbox?
I've upgraded my DropBox account to the one with a one-year Rewind option, though it seems a waste since Rewind is opaque about what files are contained in very large deletions. Since I now have ca. 3 TB, I want to set DropBox to save my DropBox files in monthly iterations, in addition to the usual constant synch. What is…
Can I sync files located on the D: drive to Dropbox?
Good evening, I nerd some help. I've installed Dropbox on drive C: and I've another disk named D: . I've documents data on disk 😧 but isn't possibile upload data in cloud and synchronize automatically them from this disk. Is there any solution? Thanks
Number of files syncing keeps changing
When I click on my mac the dropbox icon on the top menu bar, I can see a message saying "Syncing ****** files" and Size and time. What does that mean? It is constantly changing. Saying 8000 files with a size of a few megabytes and one minute. Increasing or decreasing the number of files not related to the total amount of…
I don't see an option to make my files online-only on my Windows desktop app
Hello I have just installed Dropbox v200.4.7134 on Windows 11 Pro 23H2. I have Dropbox Plus. In the app preferences there is no Smart Sync option. My drive is smaller than my Dropbox space. I would have to go through hundreds of folders to sync what I need and to be able to view folder structures etc. If I right click on a…
Files do not get automatically synced on Mac, I need to download them.
Hi there, I am experiencing an issue with files added by other users after installing the new Dropbox on MAC OS 13.1 (22C65). I need the files to be downloaded automatically to my drive instead of having to download them manually. This does not happen. I have Dropbox system extension as off. What else can be done?
There's no Dropbox icon on my Windows device, so I don't know if my photos have synced.
Hello, I am a novice at dropbox so forgive my ignorance. My phone is set to upload photos automatically to my pc. It has worked great for a few years. But now I never see the Dropbox icon at the bottom right of the computer showing photos are transferred. Not sure when it happened or what happened. How do I get this…
I can create aliases for my Dropbox subfolders, but not the parent folder.
I work on a mac and I love the way I can access my files through aliases in a convenient location. The issue I'm having is some DropBox folders allow me to create an alias on a Mac and some do not. I am not clear why. For example, I have a master folder for a project that contains 5 sub folders. I cannot create an alias in…
Access to more than 3 devices with the Basic plan.
This is a personal Basic account. I am the only user. I have never shared files. I had 3 devices on Dropbox for many years and now would like to add a new device. Projects for which I need to use files that are stored on Dropbox are located on the 4 different devices, but I only need to be able to access files on one…
MacOS Dropbox folder location change and free disk space discrepancy
Apparently Apple started requiring File Providers like Dropbox to move their folders to ~user/library/cloudstorage, leaving only a folder alias at the original location. This caused problems in the beginning with file searches but these finally got sorted out. What is strange is that I recently replaced my laptop and after…
Shared folder visible online but not on my Mac
Morning all, Here is a thing I cannot seem to solve: for work I have a Dropbox folder that we work in as a team (Dropbox Business Plus). I have admin rights to this account. I also have a personal Dropbox account that I sync to my Mac and with which I am logged in on the Dropbox app on my Mac. In the past I shared the…

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