Desktop

Retry online-only when a file stops being in use
If a file is open when you mark it online-only, the eviction fails permanently and silently. There is no way to see which files failed and no way to re-trigger them, so on a large account they accumulate until a substantial part of the disk is held by files the user already told Dropbox to remove. In my case 1.39 TB. The…
Dropbox Transfer along with all other Dropbox options missing from right-click menu on Windows
Recently the feature to right click a file to call up the Transfer File option has not been available.. In fact the entire list of dropbox options that were previously available with this operation no longer appear in either the initial view or the 'show more' option. Dropbox is running and I even reinstalled DB to see if…
The right-click menu keeps disappearing on Windows 11
I know this right-click menu has been an issue recently, but my thing seems a little different. First: I am running Windows 11 pro with Dropbox 269.4.4231 My issue issue is that the right click menu keeps disappearing. I saw on a previous thread a direction to install the latest stable version of dropbox, which I did, and…
My desktop app on Mac is stuck syncing files, after performing an advanced reinstall
A few weeks ago, I suddenly had the issue where I didn't see any right-click context menu options for my synced Dropbox folders. Troubleshooting that eventually led me to do an advanced reinstall on Friday laster week, and since doing that, I do see the right-click menu options, again, but the app is continually stuck in…
Certain folders in my Dropbox folder are showing as package files on macOS 15.7.4
Suddenly on my mac (running 15.7.4) and dropbox 264.4.3421, several folders are showing as packages in finder. I can access the contents by right clicking and "show package contents", but that's a clumsy workaround to do often. All of my files are set to offline accessible and it's showing no sync issues. I've only seen…
The Dropbox desktop app on MacOS-High Sierra stuck on 'Starting'
For the last few weeks dropbox doesn't start anymore on my old macbook running High Sierra. I tried uninstalling and reinstalling multiple times. I tried advanced reinstall with the terminal commands, but that didn't seem to remove all dropbox cache/pref files. I manually removed everything from the Library folder making…
Random creation of thousands of empty selective sync conflict folders
I have not even modified anything at all. Dropbox sometimes like to create a ton of folders of "selective sync conflict" that are all empty. I only use Dropbox on my Mac and my phone. I don't even have a second computer. I have not even modified anything. This is simply unreasonable and unacceptable. Today I found…
This is my experience with using Mac OS File Provider and Dropbox
I've been a Dropbox user for nearly 20 years. I'm writing this after days of troubleshooting, a brand new 24TB external drive I had to buy for $500, and a workflow that is still not fully restored. How it started It began with a routine reorganization — moving files across some large directories. Dropbox simply stopped…
MP4 files occasionally become corrupted when synced from QNAP HBS3 to Dropbox
I am using QNAP NAS with Hybrid Backup Sync (HBS3) to perform two-way synchronization between the NAS and Dropbox. Occasionally, an MP4 file uploaded from the NAS to Dropbox becomes corrupted. The situation is as follows: The original file on the NAS plays normally. HBS3 reports that the synchronization completed…
'Dropbox is not enabled to access' message when I access my Dropbox folder in Finder
Hello, I just installed the dropbox desktop app on mac tahoe 26.6.2, once installed it shows up in the finder but when I click on it I get that message, with a loading spin wheel that just spins and spins forever…. any thoughts?
Selecting "Make available offline" does nothing on my macOS 26.2.2.
Hello. In several files and folders in my Dropbox, clicking "Make Available Offline" does nothing. See the screen recording below. How do I resolve this? [Removed as per Community Guidelines] The files with a green checkmark are ones I got it to download by opening the file in Preview. There are no special characters…
Dropbox desktop client failing with 'PermissionError: [WinError -2147024891] Access is denied'
We have a user in our department who is getting an error trying to run the Dropbox client on his Windows 11 device; the client was installed through the Windows Store. This error only happens for this particular user; when I login on this computer it works fine. There is no sign of antivirus/threat detection finding any…
I'm getting a message that Dropbox needs to change permissions for a folder under a different user
Hello, I'd like to follow up on a support case regarding Dropbox on my desktop computer. I had opened a case about this before, but it was closed without the issue being resolved — that's why I'm reaching out again. Background: when this machine was first set up, its computer name was "silviovitiello." At some point it was…
Online-only files still use disk space and keep re-downloading on my Mac
MacBook Pro M1 Max, macOS 26.6.2 (25G83), Dropbox at ~/Library/CloudStorage/Dropbox. 2.58TB used of 3TB. Default sync state for new files is set to Online-only. I have had large folders set to online-only for months. Dropbox reports them as online-only, but the disk space is never released. Sync and Storage still shows…
My Windows desktop app is stuck on "Reconnecting to the internet. This may take a moment"
Dropbox is showing "Reconnecting to the internet. This may take a moment". I need a solution for this. I tried everything- Internet Connection Issues Firewall or Antivirus Blocking Dropbox VPN or Proxy Interference (Though when i turn on vpn it starts to sync but only for a minute) Dropbox Server Issues (Dropbox in my…
Dropbox asked me if I wanted to rename my existing Dropbox folder, and now I'm missing files.
I had to reinstall Dropbox, it said I already had a folder named Dropbox and did I want to rename it. I said yes and now I am missing files—what can I do? Thanks Julee
How can I set up my desktop app, so that it syncs to the Dropbox folder on my external drive?
For years I have maintained my main dropbox on an external hard drive recently, I had to do a factory reboot on my Mac mini and after downloading the Dropbox app, I am not able to see how to set that up. What are the proper steps to do that?
MacOS 15.7.7. Spotlight search not finding Dropbox files.
MacOS: 15.7.7 Dropbox: 260.4.2926 It seems this issue has been happening for a while, when searching files/folders through spotlight or Finder, no results are shown. Making the files/folders available offline do not make them show up. I've tried the following without success: Spotlight Privacy > Click the plus and select…
The "Make Online Only - Make Available Offline" options no longer show in Finder
I am no longer seeing either of: Make Online Only Make Available Offline options in finder. Here are 2 screenshots to possibly answer questions you may ask
Dropbox app wouldn't sync on my Mac so I restarted it and now I get a startup error
I've used the Dropbox app for Mac for a couple of years with no major incident. This morning I noticed there was a problem syncing, so I decided to reboot the app. However, when I tried to relaunch the app, I get the following error: "Couldn't start Dropbox. This may be a temporary error. Please restart Dropbox. For more…
Can I safely delete the second Dropbox folder in my Library > CloudStorage directory?
Hello, it looks like I have two dropbox "folders" in my Users>Library>CloudStorage folder (see attached screenshot). The blue Dropbox icon, when double-clicked, goes to my current Dropox folders and files. The second highlighted folder (Dropbox (7-5-26 4/31PM) seems to open a second set of the same files, although not…
A folder I added to my Dropbox account shows up online, but not in File Explorer.
I am trying to add a new folder to Dropbox. It shows up in Dropbox when I log in, but it doesn't appear in File Explorer. The rest of my Dropbox folders are available
I still haven't received the 100 GB quota from the HP/Dropbox promotion
Hello! A few days ago I bought an HP laptop on which the Dropbox application was pre-installed. If you signed up or logged in, they gave you about 100GB for one year free. A few days have passed, and the HP + Dropbox 100GB promotion has not been effective. I also also complete www.dropbox.com/gs I request help, it should…
We no longer see the "available offline" and "online-only" options on macOS
Hi, everyone! I have been experiencing an issue with Dropbox since September 1, 2026. We use Dropbox on four different Macs to access and work with the same files. Since September 1, the “Make available offline” and “Make online-only” options have completely disappeared from the Finder right-click menu. Our current setup…
I can see my "camera uploads" photos online, but they don't sync to my Windows desktop app
My phone routinely uploads photos and videos to Dropbox Camera Uploads, but recently i noticed that the files are no longer being downloaded to the Camera Uploads folder on my Windows 11 laptop. I can go into Dropbox online to see them, but I need to appear on my laptop as they always have. I've used 64% of my Dropbox 2Tb…
Right-click context menu has disappeared from Dropbox folder in File Explorer
I'm running Dropbox (paid personal account) on Windows 10 (version 10.0.19045.7291) and the right-click context menu has completely disappeared from Windows Explorer. The sync overlay icons (green checkmarks etc.) are still showing correctly, but no Dropbox options appear when right-clicking files or folders. Here's…
I'm getting a message stating "DropboxUpdater will not open in a future release of macOS"
New Macbook here, upgrading from a 2019 Intel-based system; used Migration Assistant and everything seems fine. I'm getting a bunch of these warning pop-ups: Support Ending for Intel-based Apps This version of "DropboxUpdater" will not open in a future release of macOS. Learn how to update to an Apple silicon version. I…
Dropbox won't start after Windows SSD clone: SyncEngineError
Hi, I recently moved my existing Windows installation to a new PC by cloning my Windows SSD. Windows boots normally on the new PC and my files are accessible. Dropbox, however, will not start. I can open my existing Dropbox folder normally in Windows Explorer, and my files are still there. I can also see the Dropbox…

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