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Dropbox syncs my photos too fast via camera uploads and their quality is poor.
Device Oneplus 13 Operating System/Browser (if using the web) Android 16, OxygenOs 16.0.2 Dropbox App Version (if using the app) 454.2.2 Syncing Status OK Question or Issue When dropbox automatically uploads newly captured photos by my phone and uploads them to the 'Camera Uploads' folder, I am noticing that some* (NOT…
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The desktop app only shows up for a few seconds in processes, and then quits
Dropbox can not start, only show on proccesss for a few second than dispear on one company PC. i installed on two of my family pc, one is brand new windows 11. uninstall, reinstall run as admin try all Chatgpt, Deepseek suggestions. still the same. what eles we should do. urgent!!!
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The right-click options for Dropbox are missing from macOS Tahoe 26.1.
Hi everyone — iMac M1, Dropbox sync works but Finder integration is gone. I first saw this on macOS Sequoia 15.5 and I’ve since updated to macOS Tahoe 26.1 with no change. Online-only files in my Dropbox folder show as 0 KB and download/open fine on double-click, but there are no Dropbox right-click options in Finder (no…
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The Dropbox installer.dmg won't install on Mac OS 26
The dropboxinstaller.dmg does nothing on my mac desktop os 26.
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The previous version of my Microsoft Word file appears deleted on Dropbox.
Hi, I need help recovering a specific version of a file. The file itself (Chapter Capitalism &...Spain _ Working.docx, on my Desktop) still exists, but in its version history there is one entry from yesterday at 19:38 marked as "Deleted". This version was created when Microsoft Word for Mac showed a permissions error and…
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Persistent "Syncing 2 files, 110 B" - phantom items, invisible to search
Dropbox desktop client shows "Syncing 2 files, 110.00 B" that never completes. What I've verified: Three UUID-named files appear in my web "Last 30 Days" view but return zero results when I search for them on…
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I've run the Dropbox installer 8 times on my Windows laptop, but I see no app.
This discussion was created from comments split from: Apps and Installations FAQs .
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Dropbox Basic: Quick Solutions to Common Issues
Your Dropbox Basic account makes it easy to organise files, manage folder and keep your digital life running smoothly. You’ve probably heard us mention it once or twice …and for good reason. In this post, I’ll walk you through how to get the most from Dropbox Basic and share simple solutions to some of the most common…
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Dropbox Finder Extension doesn't work and I have no Dropbox context menu items on new installation
I just installed to Mac OS Tahoe. I no longer have the "Make Available Offline" Feature available to me when I right click on a folder. All of the Dropbox list items are now gone. There's no way to push any folder to sync. When I go into system settings - general - login items & extensions - extensions - Dropbox, the…
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Why can't I connect Dropbox Dash to my personal OneDrive account?
I see that Dash connections to OneDrive are only for corporate accounts. Why?? You don't even point that out. When will I be able to connect to my personal OneDrive account?
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Dropbox randomly removed locally synced files.
I have an active project folder, about 1TB, set to selectively sync and make all files available offline. The 4TB drive on which I'm working is dedicated to this project and has 3TB of additional free space. Despite all of this, once or twice a week, Dropbox will de-sync every single file and folder in the project, leaving…
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Impossible to Restore an External Drive Backup
Dropbox is an absolute joke! If you back up an external drive and that drive crashes, congratulations — you’ve just discovered that Dropbox “Backup” is basically useless. You cannot restore the backup to a new drive. Let that sink in. A backup service that can’t restore to new hardware... Yeah, funny, I know. Your only…
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Can I share a folder in my Dropbox app on a network?
I understand that the Dropbox folder/location itself should not be shared on a network. What I'm trying to find out is if it will cause any technical difficulties to network share a folder that is in Dropbox. My example is that I would have a folder named Shared in my Dropbox that I share on my local network as a Windows…
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Can't update or install the Dropbox application on Fedora 43 Plasma
Application Affected Dropbox Device custom desktop with ASUS motherboard AND Lenovo X1 Carbo Laptop Operating System/Browser (if using the web) Fedora 43 Plasma and Firefox (both systems) Dropbox Version Dropbox command-line interface version: 2025.05.20 I have been flawlessly running Dropbox on my Fedora desktop PC under…
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Contact Support urgently
Can anyone help, Dropbox has somehow kicked me out and downgraded my account, now me and my clients do not have access to the 58tb of data we have stored online, i need someone to send me a link to chat with someone or a phone number to sort this asap. Thank you
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Cut the Clutter: Ignore Files Feature is now live
Update: This feature is now live and available to all individual plan customers! Thank you to all our testers, and share your feedback with the team, we're still eager to hear from you! For years you’ve asked for a simple way to exclude files and folders from sync without using selective sync feature. We’re testing a new…
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'Manage ****** Drive Space' folder information not loading on the desktop app preferences
Dropbox Plan Business Standard Device 13th Gen Intel(R) Core(TM) i5-13400F (2.50 GHz) Operating System/Browser (if using the web) Windows 11 home Dropbox App Version (if using the app) 239.4.8301 Question or Issue When I go through to Sync and Storage and then Manage ****** Drive Space I get the screen appear but no…
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Unlink doesn't revoke XPC deadlock after repeated reconnects (macOS)
Summary "Unlink this Dropbox" / sign-out in the desktop client does not revoke the corresponding cloud-side device session. Each subsequent re-link creates a new entry in dropbox.com/account/security while previous ones remain. With N phantom sessions, the cloud fans out change notifications and content fetches N× to the…
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Desktop app logged me out and I lost all my files after logging back in to an old account
I'm at a loss on how to get back all the files I trusted as safe with Dropbox. The system logged me out, probably after a restart. I clicked the pre-filled information to log back in. Except that was to an old account that I forgot about and had not used in about 10 years. The system stated "you already have a Dropbox…
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Conflicted copies of files even when I'm the only one editing them
Has anyone else run into issues where Dropbox creates multiple “conflicted copy” versions of the same file — even when you’re the only one editing? I love Dropbox for sharing and backups, but the sync conflict problem has been a headache lately, especially with large folders or shared projects. How are you all handling it?…
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Search isn't working properly
I recently bought a new Windows 11 laptop. I installed Dropbox and all of my files are there and sync with no problem. But when I try to search for a file using a keyword, the only ones that show up are files that I have already opened on the new computer. If I've not yet opened the file, it won't show up in my search. If…
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Suddenly slow upload speeds when using the desktop app on and the website.
As of today, I am getting incredibly slow upload speeds. It is currently maxing out at about 50kb/s and most of the time it is lower. I typically get 5+mb/s. Nothing on my end has changed and it was working fine just a few days ago. I’ve already seen multiple help threads talking about bandwidth limits but I have my…
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Real-time file locking for engineering CAD workflows
I’d like to submit a suggestion to Dropbox. It would be very helpful if Dropbox could support a feature that prevents two users from simultaneously editing the same document, especially CAD files used in architecture, landscape design, and engineering workflows. Ideally, the system could either show a clear warning or…
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Fix: Dropbox Finder Extension (Smart Sync / Right-Click Menu) Permanently Disabled on macOS
Hey all, I've been beating my head against the wall for a week now trying to figure out why my Dropbox Finder extension wasn't working. I don't have File Provider and really didn't want to set it up, plus I'm apparently not a candidate. I'm not sure exactly what caused this state. It was either a recent update or some…
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How do I find a moved directory?
how do i FIND a MOVED directory??. tried searching in Dropbox, but it's sh1tter than ****** looking.. the activity log is useless as i access hundreds of files each day, so it's like looking in a haystack
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Opting out of File Provider on Mac OS doesn't work
Files originally stored in the /user/document/dropbox automatically moved to new location ~Library/CloudStorage/Dropbox despite after checking the Opt Out option while reinstalling. Despite I have tried many times to remove the previous version settings (see link below), I will see new files being synced into my…
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Windows cannot find folders revealed by search Dropbox
Device Custom PC - 13th Gen i7, 48GB Ram Operating System/Browser (if using the web) Windows 11 Dropbox App Version/Browser Version 241.4.4795.0 Question or Issue When I search dropbox and then click on a folder, windows cannot find the folder. This is only happening with some folders, not all. This was never a problem…
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I'm getting a startup error for the desktop app on my Windows computer.
As the title suggests, upon opening Dropbox, I am prompted with this error: This occurs when Dropbox attempts to register the Windows Cloud Files filter during startup. I've uninstalled Dropbox, checked my firewall, everything. Nothing seems to have fixed it. Upon opening the error message: bn.BUILD_KEY: Dropbox…
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Ability to rename Dropbox Backup machine names
Currently in Dropbox Backup all machines are named Mac (1), Mac (2), Mac (3) etc. Please add the ability to change those or at least give an alias so we can be able to understand which machine is which.