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Every day or two the desktop app stops syncing on one of my connected macOS devices
I have Dropbox installed on two Macs, as well as a few iOS devices. On one of the Macs (MacOS 15.7.4), the sync stops after a day or two, and I have to quit and restart Dropbox to get it to sync. So every day or two, I have to quit and restart Dropbox. I believe I've followed all of the advice on fixing sync issues…
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I've moved my Dropbox folder to another drive, but the new folder isn't syncing.
I want to relocate the Dropbox folder from the C: drive to secondary storage. This is on Windows where I have my computers setup such that there are none of my personal files stored on the C: drive. When I perform the Relocate function provided by Dropbox it appears to function properly, In that, it warns that it is going…
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One folder in my Dropbox folder in File Explorer is not syncing
Good morning I have one folder in File Explorer which stopped syncing back in October of last year. Can anyone suggest why this might be and a solution. There is no issue around dropbox capacity. Jr
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How can I choose my old Dropbox folder, when installing the desktop app on a new laptop?
My DropBox folder has been on an external drive (old HP laptop didn't have room on C:\). I now have a new laptop and want to use that external drive since I have about 3tb of files on it. How do I set up my new laptop to see that drive as E:\Dropbox, and have the desktop app use E: as the default Dropbox location?
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Two‑factor authentication app
Dear Dropbox Team, I would like to suggest that you create a dedicated two‑factor authentication (2FA) app for both mobile and desktop. What would make your solution different from existing authenticator apps is the ability to store a secure backup of the 2FA secrets directly inside the user’s own Dropbox account. This…
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Dropbox corrupts macOS framework bundles
I couldn't find any other way to post a question or issue rather than use "Ideas", sorry. Is it a know issue that Dropbox corrupts macOS .frameworks bundles, and thus Xcode projects cannot be kept on Drobox? I'm sure it's a niche issue, so those who know know and will reply. Thanks, Leo
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Dropbox is stuck syncing 42K files, but I can access my files on other devices.
Dropbox is stuck syncing 42K files and some files have disappeared from my local desktop folders. All my files are on the Dropbox site and I can access my files through other devices (laptop and iPad). I have tried fixing links and permissions, signing out and in, restarting my computer, and more. Nothing is working. I am…
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The Dropbox app is saving duplicate data in the User/Library/CloudStorage folder.
Hi! I have a Dropbox folder a location of my choice on my M1 Mac Studio. I keep a lot of my files available offline using selective sync (I need direct local access to large files and simply cannot have them online only). I've noticed that I sometimes run out of disk space and now found out that this is due to Dropbox…
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Selective sync folders randomly disappear on macOS since File Provider migration
Hello everyone, We're experiencing a recurring issue with Dropbox on macOS that affects several users at our company. For several months, some users have been randomly losing folders selected for Selective Sync. Without any apparent action on the user's part, many folders previously selected for sync become unselected and…
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How can I confirm that my external drive is being backed up?
I have an external hard drive, which contains priceless business files and three book manuscripts. I can't tell from looking at my account whether or not it is being backed up! How can I check to be sure my external hard drive is backed up to Dropbox? sgfeltman
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My old Dropbox desktop app isn't updating correctly on my Windows 11.
Hi, I have had this problem for some time. I often collect event IDs 7000, 7009, and 10005 and find that the app doesn't work. I'm using Kaspersky Plus and even if it never gave me problems with Dropbox I still tried to add the app and updater client to the exclusions. But the problem remains. Event ID in successione sono:…
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Quick Actions Error: "WebGL not supported on your browser" (v246.4.3513 onwards)
Hello, I had been using the quick actions on screenshots seamlessly for months. But since the latest update, it shows an error saying "WebGL not supported on your browser". I know my GPU is old, (nVidia GE Force GT 730), but WebGL works perfectly fine for all other apps, and had been working just fine for Dropbox…
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Stable Build 256.4.3790
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Fixed in this update: - Fixed a regression in the Screenshot markup tool which caused it to not load on Windows. - Resolved a crash with the right-click menu in some cases. Download Windows(Windows 10…
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Dropbox has said that the computer has changed but it hasn't
This pertains to the basic/free version of Dropbox. Dropbox is saying I'm trying to run it on a different computer and that I've exceeded the 3 computer limit. However, that is not true. I even signed-out and closed Dropbox on the effected computer and then tried to start it again, as advised, but that does not work. When…
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Issues with setting up the Dropbox desktop app on another computer
I have Prof Dropbox on my main PC. I want to add to another PC. On main PC I get to download the App. I use this to download on other PC using my details. It just installs a new copy, not my setup. I have tried help, but it just takes me in circles and I never get to talk or chat with a person to help
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How can I remove desktop folders and download other folders?
Hi! I accidently downloaded to my desktop all the folders I didn't want to download, and the two that I did want to download, now I can't figure out how to download them to my desktop. Please help! I am using Windows.
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Annoying pop-ups when I open my desktop app. Can I turn them off?
I have a similar problem to the one others have raised about this annoying pop up wwhen I open dropbox, only mine says Search Dropbox followed by upgrade, there is no arrow as has been suggested and it's blooming annoying, unhelpful, unwanted and un needed. Please help, desktop pc with Win 11, Dropbox free version Grahame
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Am I backing my content to Dropbox, or my hard drive?
I'm struggling with Dropbox and my hard drive. When I open Windows Explorer, on the left window (Navigation Pane), I see: Dropbox, iCloud Drive, iCloud Photos, This PC, and Network. The Dropbox folder contains all files I expected to see there. Now when I open "This PC" and then C:\users\******\Dropbox, that second Dropbox…
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How can I stop the Dropbox app from syncing my Downloads folder?
TLDR: I don't want Dropbox to sync any of my Macbook files. I just want my original Dropbox folders that I set up years and years ago. Hi there, please be patient with me - I'm a self-professed millenial idiot who barely knows her way around computers, let alone Dropbox. I've been using Dropbox for ages but just basic…
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Dropbox app updates are being blocked by Windows 11
Every update gets the installation blocked by Windows 11 pro, up to date. Reference is made to folders such as C:\Program Files (x86)\Dropbox\Client\254.4.2518 but because the version number is in the folder name it cannot be added to any allowed list. How do we stop this block happening?
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I update my files on my PC, but they don't change on my phone.
I am having a problem linking my dropbox files on my PC to my iphone. When I update the files on my PC there's no change to them on my phone. Any help would be appreciated but please use simple actions as I am technologically challenged. Thank you
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This is my experience with using Mac OS File Provider and Dropbox
I've been a Dropbox user for nearly 20 years. I'm writing this after days of troubleshooting, a brand new 24TB external drive I had to buy for $500, and a workflow that is still not fully restored. How it started It began with a routine reorganization — moving files across some large directories. Dropbox simply stopped…
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I keep being asked to download the proprietary daemon to use Dropbox on Linux Mint.
Linux Mint 22.1 running Cinnamon Hello, Each time I reboot, a window pops up asking me to install the proprietary daemon. Clicking either OK, or Cancel yealds the same results, it pops up again next time I reboot. Also, the option "Don't show this again" gets ignored. Dropbox is installed OK, and it seems to work fine.…
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I signed to the wrong account on my desktop app. No option to sign out?
On MacOS I am able to signin to my drtopbox account in the web browser, I have repeatedly installed the Desktop App in macOS and the app is visable on the bar at the top of the screen, but when I click on this to try and fre-sync my data, it has the wrong account in it, it has my google account that I do not want or use.…
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"Show in File Explorer" starts explorer.exe process that keeps running even after closing the file
Environment: Windows 11 Pro (x64) Dropbox 254.4.2518 Steps to reproduce: Click the Dropbox icon in the system tray. Open "Your activity". Select any file entry. Click the ellipsis (...) button. Click "Show in File Explorer". Expected behavior: The file's location should be opened in File Explorer without leaving additional…
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The Windows context menu options only appear for the team admin, but not the members.
I (the main dropbox admin account) appear to be the only person with the correct right click context menu items in Windows Explorer. I'm told the menu items were there until maybe a week or so ago. If I click on a file outside the dropbox folder I get this: If I click on a file inside the dropbox folder I get this: If a…
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Dropbox app crashes my PC since last update on Windows 11 - it reboots the machine immediately
Hello, Today on may 29, while trying to move files from windows 11 desktop to dropbox, dropbox crashed my PC so quickly there wasn't even a BSOD. It happened 3x in a row, after which I used task manager to discern the culprit: Dropbox. Every time it booted and made connection the PC would instantly crash within 30 seconds…
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Version history is a right-click option for online-only files but not for offline ones on Mac
Files that aren't synced to my computer, if I right click on it, gives me the 'version history' option. Files that are synced don't give that option. on Mac