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Desktop app not opening on MacOS 12.7.6
I have performed an advanced uninstall and reinstalled a new version, but still I have no dropdown menu if I left click on the dropbox icon at the top of my screen. A few minutes in, I get a message saying I'm not connected to the internet, but I am. What to do??? Thank you.
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Getting error 535887868 when installing the Dropbox desktop app on a Windows 11 computer
I can't get Dropbox on my Windows 11 computer to connect to the rest of the network. No one else at my company is having issues with syncing, so I know it's my computer. I've tried reinstalling Dropbox and using the offline installer. I've tried turning off my firewall during installation. I've tried uninstalling the app.…
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Getting an installation error with code 1073740791 on Windows
Hi there, I saw other users also had this issue. I uninstalled Dropbox from my PC and am now trying to reinstall it. No matter what I try, I get the following: I've tried all different things from the web and advanced install and all.. Nothing works.. Any ideas???
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I have no right-click options in my Dropbox folder on two Windows computers
I have a paid account. I went back & forth with Dropbox CS and their answer ended up being (after many technical tries): "we'll let you know when we have a solution"! I use windows 10 on 1 desktop, and windows11 on a laptop. Both don't work. I have no Right-click options. I can't decide what folders are in the cloud and…
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The Dropbox desktop app syncs extremely slowly on my MacOS
Hi everyone, it's been around two months since I started struggling with Dropbox slowing my computer down extreeeemely while syncing on my MacOS. Ive been using Dropbox for a couple of years now, and I never had this problem. Based on available help on Dropbox and Reddit forums and official tips from Dropbox themselves, I…
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Feedback on how file storage is displayed and issues after moving to the File Provider update
Apple's File Provider API changed how Dropbox displays storage. It shows logical file size instead of local disk usage. This update makes it hard to see if files take up actual space on your Mac. I hate everything about Dropbox since it moved locations within the Apple/Mac system and I wish they would fix all of the sync…
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The user I referred signed in to the mobile app, but Dropbox still says "waiting for install”.
Hi, there. I referred a new Dropbox user through my referral link. The user created a new account through the link, verified the email address, and installed and signed in to the Dropbox mobile app. My referral page states that the referred user must “create a Dropbox account and install the desktop or mobile app.”…
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Cut the Clutter: Ignore Files Feature is now live
Update: This feature is now live and available to all individual plan customers! Thank you to all our testers, and share your feedback with the team, we're still eager to hear from you! For years you’ve asked for a simple way to exclude files and folders from sync without using selective sync feature. We’re testing a new…
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Stable Build 264.4.3421
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Fixed a macOS File Provider issue that could cause Dropbox to crash while handling file changes during sync recovery. Fixed an issue where the updater could crash on very old CPUs. Fixed an issue…
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Desktop app detects only 2 GB while the website correctly shows 9.25 GB (Referral bonus storage)
Hello everyone, I am experiencing what appears to be an account synchronization issue between the Dropbox website and the Dropbox Desktop application. My account Dropbox Basic Storage earned through the old referral program. Website correctly reports 9.25 GB total storage. Current usage: approximately 7.05 GB. The problem…
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Installation of the Dropbox desktop app on Windows 10 keeps failing
I have been using Dropbox free for years on a number of machines, and it has been rock solid. Recently, however, I implemented a new storage strategy requiring more capacity, but I thought DB was too expensive, so I went with PCloud and installed it on multiple machines, still in testing mode. Now, however, I found that DB…
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Why would Dropbox.exe try to access my protected Documents folder on Windows 11?
I set the "Dropbox folder location" to be on D:\ whereas my windows operating system is on the C drive and my \Documents\ are within my user folder on C. And yet Windows 11 reports that it blocked Dropbox from accessing my Documents folder because it is a protected folder. Why would Dropbox.exe attempt to access that? I…
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My screenshots are no longer getting saved to my Dropbox account on Windows 11.
Using W11 and until today my screenshots stopped working. Anyone help please?
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Issues with "make available offline" behavior on Mac OS 26.5
There are MANY similar questions in the community about this, but none answer the problem: I can't get files to download local on my machine. Environment :macOS 26.5, latest Dropbox downloaded and installed, Dropbox has Full Disk Access Steps to reproduce: In the Finder, select a file that is Online Only Right click → File…
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Windows app is stuck syncing: tried com.dropbox.ignored ADS, reserved ignore files & reparse points
OS: Win 11 Education 24H2 (OS Build 26100.8655) Client: Dropbox Desktop 264.4.3385 Dropbox is always stuck syncing. I've tried everything. I removed all the NTFS Junctions I had and any other problematic folder such as obj & .git directories. With all those out of the way, it actually started syncing things but eventually…
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How to link and use multiple Dropbox team accounts on the desktop app?
I have two separate Dropbox accounts that I use for the companies for which I am an administrator. The one larger account I access through the desktop app, but I have not found a way to include the second account in that app without mingling the two, which I do not want to do. I don't seem to be able to have a separate…
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Installation error with code 1073741795 on Windows 11
I have been using Dropbox successfully in my W11 Dell Notebook for few years. Suddenly Dropbox stopped working. I have uninstalled it and tried to install it again. Nightmare! Cant install it and get the 1073741795 error code in every attempt. I have tried builds 266.3.3789 260.4.3183 260.4.2926 240.4.8493 of course using…
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Does Dropbox Backup create a snapshot backup of my files or a live one?
if I make a backup using the drop box app and subsequently alter or delete some of the files (still on my computer) , do they get altered in the backup? or as a backup a snapshop of the files at the time, and I will need a new backup regularly What is the relationship with files in my dropbox folder which are it seems…
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Syncing a file didn't resume from the point I left it, but started over from the beginning. Why?
I was syncing a large file to my dropbox folder on my computer for 8 hours. I paused the sync. When I resumed the sync, it started over from the beginning. Why didn't it resume from where it was paused? Thanks!
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Stable Build 264.4.3385
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Fixed a macOS File Provider issue that could cause Dropbox to crash while handling file changes during sync recovery. Fixed an issue where the updater could crash on very old CPUs. Download…
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Will my regular Dropbox folder be converted to a junction point after an update on the Windows app?
I hope I can get some insight in this forum — It seems that regular support is not equipped to respond to these very technical questions I noticed that the window’s file/system explorer added a new column called “status” — it reflects the statues of the files managed by cloud storage which is used by MS Onedrive. This…
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Both green check mark and cloud icon on folders which I marked "make available offline" on Mac OS
Hello, I've seen many posts on this forum about this bug, but Dropbox still hasn't fixed it or even acknowledged it. The Dropbox app on MacOS no longer keeps files downloaded apparently. I marked multiple folders to make available offline. This computer has been connected to the internet for months when it had time and…
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After updating my Google password, I'm forced to reinstall the Dropbox app
So I had an issue and was forced to update my Google password. The issue is that this has screwed up my Dropbox, which I use to communicate from my physical office to my home office, as well as an iPad and an Android phone. For some reason, it's forcing a reinstall; I cant get it to sync my office to my home office. I…
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Dropbox Capture deletes files when I drag and drop them to my desktop
I download a file to my downloads folder and i drag and drop it onto my desktop and Dropbox capture deletes the file from my desktop. This is 1 of countless examples of how dropbox overly complicated user experience causes files to be deleted or lost. I have been with Dropbox for almost 20 years i remember this dude named…
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The Dropbox desktop app is stuck during the uninstall process and never finishes
Earlier this week, my DB apparently stopped syncing across my home laptop and office desktop. Online advice is to uninstall and reinstall. All day yesterday and now today, I have been trying to uninstall. At first, I kept getting the 'failed' message. Then I went into Task Manager and ended all tasks related to DB, and…
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I'm unable to sync a file using a slash between my Linux desktop apps.
I have Dropbox installed on two Fedora 44 Linux systems, syncing between them. Most files sync fine, but when I create a file like this: cat > foo\\bar test ^D then dropbox filestatus foo\\bar foo\bar: unsyncable That filename works fine for everything else, but Dropbox doesn't like it. Isn't this a Dropbox bug?
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Dropbox folder classified as "Internet" zone - triggers pop-up when moving/copying files out of it
Hello everyone, this is completely driving me nuts. I have exhaustively ruled out Windows issues, so it seems to now be a Dropbox "feature" that we should have the option to toggle off: Environment Windows 11 Pro, fully updated (clean install, July 2026) Dropbox desktop 262.4.3183.0 Sync root: D:\Dropbox on a local NTFS…
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Dropbox Finder sync icons aren't working on Mac OS 26 Tahoe, both legacy & File Provider versions
Hi everyone, I'm running macOS 26 Tahoe (26.5.1) with Dropbox 256.4.3790 and I've lost all sync status badges in Finder. Posting here because I've spent time diagnosing this and want to share what I found. The problem: In legacy mode (garcon/FinderSync extension), the badges simply don't appear. After investigating, I…