Desktop

My Mac desktop app is unable to sync a file, even though I've removed the invalid character.
Operating System macOS11.7.10 Dropbox App Version (if using the app) 244.4.6580 Syncing Status 1 file is unable to sync Issue While organising and renaming files in Finder, I accidentally typed the \ character in one of the file names. I corrected it almost immediately, but not before Dropbox had registered it as a file…
Dropbox is trying to download my offline files and I can't move my Dropbox folder to another drive.
Device (Dell PC) Operating System/Browser (if using the web) (Windows 11) Question or Issue I have been trying to change the location of my Dropbox folder using the Change location tab in the preferences......sync part of my app, from am almost full C: drive to my virtually empty D: drive. The process begins, and although…
Confusion about Dropbox folder and CloudStorage Folder (MacOS)
I'm using Dropbox on a MBP (26.2) and have started having hard drive space issues. In trying to troubleshoot I come across the CloudStorage folder in the Library folder which appears to be occupying almost the same amount of space as my Dropbox folder which is currently in my User Folder. How does the CloudStorage folder…
Dropbox silently enabled the setting to automatically upload my PC photos.
I've had the occasion to do a fresh install of dropbox on a couple of windows PCs recently, and both times I've discovered after the fact that the default windows autoplay setting was changed to enable silent uploading of files to Dropbox's photos folder. This setting had previously been set to simply open the volume in…
Trying to delete files, not working. I refuse to just buy more storage space.
I am trying to make space in my dropbox on my HP computer, since I am getting a warning about starting to delete files unless I buy more storage space. I absolutely do not want to buy more space! It is a good time to delete some unnecessary files. So now I am permanently deleting all my deleted files, one by one. At some…
Dropbox only opens the Dropbox folder in finder - not the app.
Any help would be appreciated - thank you! (I can't seem to find anything that can help...) Application Affected Dropbox Device Apple MacBook Pro M1 Max, 64Gb of RAM, 2Tb SDD Operating System/Browser (if using the web) MacOS Tahoe 26.2 Dropbox App Version (if using the app) 240.4.8493 (I got this from the "Get Info" in the…
The desktop app (Windows 11) is still trying to index files that are set to be ignored.
Application Affected (Dropbox) Device (Macbook Pro 16 2019) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) (246.3.3430) Question or Issue I am trying to use the new ignore rules file to ignore things like "node_modules" using rule "node_modules/". It seems to correctly…
Dropbox/Boxifier Integration - New Question
This is a technical question based on research I've been doing related to the recent issue with Boxifier no longer working with the latest version of Dropbox, and an inability to get a response from Boxifier support. In my research I've come across information that Dropbox has, with version 243.4.6956, moved from a…
Dropbox is unnecessarily updating 40,000 files
Device iMac, 3,3 GHz 6-Core Intel Core i5, 8 GB 2667 MHz DDR4, Operating System/Browser (if using the web) Tahoe 26.3.1 Dropbox App Version The latest Problem Just out of a sudden, with no obvious reason, Dropbox decided that 40,000 files needed updating! Though in reality they are not. I just worked on a few text files.…
Dropbox menu bar missing on Mac OS
Device MacBook Air M4 Operating System/Browser (if using the web) Tahoe 26.3.1 Dropbox App Version (if using the app) Latest available, just reinstalled as of mid-March 2026 Question or Issue A second MacBook Air (M2) running a near-identical setup DOES show the menu bar. I use Bartender, which confirms through a search…
'Make sure Dropbox is running on your PC, then try again' error when opening files on Windows 11
Application Affected Dropbox for PC Device Lenovo M60e Operating System/Browser (if using the web) Windows 11 Pro 25H2 with February updates Dropbox App Version (if using the app) 244.3.6471 Question or Issue When going to open a file under Dropbox in the Windows 11 explorer pane, we get a "Make sure Admin Dropbox is…
Nothing gets copied to the clipboard after clicking "Copy link" on Linux.
Application Affected Dropbox Device Dell Inspiron 5482 Operating System/Browser (if using the web) Fedora Workstation 43 running Gnome on Wayland. Dropbox App Version (if using the app) (241.4.4853 - found in app settings or About section) Question or IssueThe question is about the context menu in Files. When I click on…
I downloaded the desktop app on my Windows, but can't install it.
Device (MSI) Operating System/Browser (if using the web) (Windows 11) Desktop app stopped working. Tried downloading several months ago and it seemed to have worked but the desktop app disappeared again. Tried to download the standard version as well as the offline version, didn't work. Tried tuning off security,…
Syncing issue where the Dropbox desktop app is stuck at syncing the same number of files for days
Sync is stuck at 114 files and does not get past it for days already
Opting out of File Provider on Mac OS doesn't work
Files originally stored in the /user/document/dropbox automatically moved to new location ~Library/CloudStorage/Dropbox despite after checking the Opt Out option while reinstalling. Despite I have tried many times to remove the previous version settings (see link below), I will see new files being synced into my…
The right-click options for Dropbox are missing from macOS Tahoe 26.1.
Hi everyone — iMac M1, Dropbox sync works but Finder integration is gone. I first saw this on macOS Sequoia 15.5 and I’ve since updated to macOS Tahoe 26.1 with no change. Online-only files in my Dropbox folder show as 0 KB and download/open fine on double-click, but there are no Dropbox right-click options in Finder (no…
How can I access my Backup menu on Mac Tahoe?
Application Affected Dropbox automated backups Device Macbook Pro Operating System/Browser (if using the web) Mac Tahoe 26.2, Vivaldi browser Question or Issue i cant find the menu for my automated backup of external harddisk. As they are now full i need to manage them. I looked online, and found a guide thats says i…
Dropbox keeps syncing my files as online-only despite my app preferences (on macOS Tahoe 26.3).
Hello Dropbox! I am running the latest Dropbox on MacOS Tahoe v26.3 (not a new install). As you can see, I have always had my files set to be available offline: However, any time I upload a file, it does not download to my computer as expected: How do I instruct Dropbox to always keep my files offline? I do not have any…
Dropbox is running in the background, but the Dropbox icon doesn't appear on my macOS Tahoe 26.3.1.
Description I’m experiencing a persistent issue where Dropbox will not start correctly on macOS. The app launches background processes, but the UI never appears, the menu bar icon does not show, and I cannot open Dropbox preferences. System Information Device: MacBook Pro 14-inch (Apple silicon) Chip: Apple M5 Memory: 32…
Two Dropbox folders on Mac, both syncing and filling disk
I am using Dropbox 244.3.6525 on macOS Tahoe 26.3. My Dropbox folder is in Users/Username/Dropbox, and this is what is set in the Dropbox sync preferences. However, it seems that an application looking for something using the path ~/Library/CloudStorage/Dropbox has created another Dropbox folder there, which is now syncing…
Why does my desktop app continuously sync even though all files are visible on another machine?
Why does my computer keep syncing continuously without ever stopping, even though the folders are already fully visible on another computer?
Quick Look flickering on macOS 26.2
I have the same Quick Look symptoms as Dropbox Finder Integration Flickering on macOS 26.2, but with some stuble differences. My problem is persistent across restarts of Mac OS and the suggested fix did not work, nor are there any pending cloud syncs. * Integration Affected: Quick Look * Device: Mac Mini M2 Pro running…
My files are not uploading to the cloud
HP desktop Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 244.4.6580 auto updated on 3-18-2026 Syncing Status "Syncing 7 files" Question or Issue Since the app updated on my computer, none of the files are being uploaded, Only files from my pictures are uploaded. I researched…
I can no longer log in to both my Dropbox accounts on the desktop app.
Dropbox Plan Plus and also Free Payment Method Card Question Issue I used to be able to log into my work account (Plus) and my personal/free account on the dropbox app. Now, I can only log into the Plus account or the Free account but not both. Why?
Dropbox desktop app stuck on "indexing" and not uploading files (Mac, China network)
Hi everyone, I’m experiencing an issue with Dropbox desktop syncing and would really appreciate your help. I have a Dropbox Plus account. When I upload files through the web interface, everything works normally. The uploaded files are also visible on my other devices. However, on my two Mac laptops, when I add files into…
Can't drag files into the Dropbox shortcut in "Favorites" in Finder anymore
Device (M2 MacBook Air) Operating System/Browser (if using the web) (macOS 26.3, etc.) Dropbox App Version (if using the app) (243.4.6956) Syncing Status ("Up to date.") Question or Issue On my Mac I use Finder for file organizing, copying, etc. On the left side of Finder there are pinned shortcuts to Dropbox, Downloads,…
Opt out of File Provider doesn't work, and it keeps trying to update
Application Affected - Dropbox Desktop for Mac Device - Macbook Air Operating System/Browser (if using the web) - Mac OSx Tahoe 26.2 Dropbox App Version (if using the app) - whatever the latest version is on the website as this is a new install Question or Issue I'm very new with this, can anybody explain to me how I can…
Newest version of the app getting stuck during start up.
I am a helpdesk tech, one of our users has the newest version of the app getting stuck at start up. I have tried advanced reinstall, computer restart, etc. Application Affected Dropbox App Device Macbook Operating System/Browser (if using the web) TBD Dropbox App Version (if using the app) TBD
I can't back up the Documents folder, if the Dropbox folder is on the D\: drive.
Device Omen 17 laptop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 244.4.6580 Syncing Status "Up to date" Question or Issue I moved Dropbox to my D\: drive in order to clear space on my C\: drive I had to disable backups to make the move I then received an email telling me…
This is my experience with using Mac OS File Provider and Dropbox
I've been a Dropbox user for nearly 20 years. I'm writing this after days of troubleshooting, a brand new 24TB external drive I had to buy for $500, and a workflow that is still not fully restored. How it started It began with a routine reorganization — moving files across some large directories. Dropbox simply stopped…

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