Desktop

Why is syncing slow after reorganizing documents?
I was trying to upload 125 low res images into a folder and while uploading those, I thought about reorganizing some old documents. These old docs were already uploaded and the only thing I changed was a folder within its main folder. I didn't add or delete anything. After reorganizing that old documents, Dropbox app…
Dropbox changed location, now lots of "conflicted copies".
A couple of days ago Dropbox updated itself by moving my Dropbox files to ~/Library/CloudStorage/Dropbox. Ever since then, I'm seeing all kinds of duplicate folders that have "conflicted copy" in the file name. This wasn't happening prior to this change. Before this, everything was running smoothly and my Dropbox files…
Displaying all non-synced folders along with synced folders
I would like to view all my desktop folders, even those that are not synced in dropbox. I know this is possible, because my previous Mac allowed this, and the "online only" folders were indicated as such. My new Mac is showing only those selectively synched. How do we display all the folders, including un-synced? Thank you.
Don't have an option to 'Make folders available offline'
Following a recent update, folders are now only available online and have lost the ability to select offline. This used to be possible by right clicking on the Dropbox folder on my PC or an individual folder within Dropbox itself...now the only options are Share/Send for signature/View on Dropbox.com/Send a copy/Copy…
I unlinked-relinked after syncing was stuck, but now my files won't update online
* Drop box was stuck on indexing for about 4 weeks * Because of this my laptop had not synched or backed up for about 4 weeks * To fix this i read that i could manually downloaded drop box update, this did not work. * Then i tried logging out and in again. This worked..... Kind of. * Drop box started synching again but i…
Can't clear sync queue which is blocking all other syncs
My Dropbox account on my work Windows 10 laptop has stopped working. this seems to be because it's stuck trying to sync a file that no longer exists: It's been doing this for days. Those 8 files are just blocked - they won't update, because I can't make Dropbox forget the non-existent file. I've tried recreating the exact…
Syncing my desktop using Dropbox Backup has changed, why?
Hi I'm a Mac user and I need to sync the files on my desktop so that I can access them using the dropbox app from other devices. - Previously achieved this using symlinks, until that stopped working. - Most recently, I've been using the Dropbox Backup feature to achieve this (even though it caused lots of other issues to…
Files not syncing to my offline folders.
Hello, I have just upgraded to a Business Teams account and uninstalled/reinstalled Dropbox, and now my files don't appear to be syncing. They are all available online, but not all are available on my PC Windows 10. I haven't had this issue prior to updating my account. When I click on the Dropbox icon there aren't any…
Files and folders not syncing across and within devices
I am using Dropbox basic (only 5.2% of space used) on version 53.4.67. I have it installed for two users on the same desktop PC and also on an iPad. I have had to change the PC recently, so I have re-installed DB on this new PC. On my main account, I have unlinked the old PC (which no longer exists). As both users on the…
Issues with online only files/folders
I had a problem where my (Windows desktop) dropbox was stuck syncing 43 files for 2 days meaning nothing else was synced up or down during. On another thread I found the suggestion to sign out and sign in again. Which I did. And that did fix that problem. But I was left with a different problem. I now cannot automatically…
folder of JPEGs created for PDF?
I uploaded some PDFs to a shared folder for a few collaborators to view. A few days and some activity later, I noticed that for some of the PDFs, a folder had been created containing page images of the PDF. What's going on with that? I can't tell which user's actions caused this, and the other users are non-technical and…
Can I save an external hard drive to Dropbox without putting them on in my Dropbox folder?
I want to store the contents of an external hard drive to my dropbox, without having to move it's contents over to my internal hard drive on a MacBook Pro. Can I do that?
Can't install dropbox
Hello developers, I am unable to install new version of dropbox. My PC is HP EliteOne 1000 G1 27-in 4K UHD AiO Before it was correctly but now it is not showing in System Tray and also not synching. I have uninstalled and reinstalled several times but not working. I have also deleted Drob box folder, but seems to be not…
Upgrading Database
My Dropbox app has been 'Upgrading Database...' for a number of hours today with the result that my colleagues can't see or access new files that I have worked on today because my sync is not up-to-date. Could this be stuck or will it eventually upgrade? Any advice appreciated!
Can't find my PC folder in Dropbox anymore? What is happening?!?
I don't know what's going on, but I've been using Dropbox for years now, and I had it set up so that there was a folder inside my Dropbox called PC, where all my PC files where synced to in real time. so for instance, it didn't mattered if I entered my "Pictures" folder from the PC, or from the Dropbox folder, both would…
Conflicted file issues
Currently, there are approximately 10 users using Business Dropbox, and we are experiencing numerous issues. These issues include frequent creation of conflicted files, even when users are not accessing the same file. Additionally, conflicted files cannot be deleted, as they keep restoring themselves after deletion. Is…
Beta Build 186.3.6141
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
Beta Build 186.3.6103
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Features in this update: * Improved Manage hard drive space feature with better error messaging and handling. * Beta users will see live Dropbox storage usage when opening Manage hard drive space for…
Unable to open some files on my computer since October 21st update
Hi, Since the update on Saturday, I can't open some files. I get Location is not available error. "C:\Users\.... is not unavailable. If the location is on this PC, make sure the device or drive is connected or the disc is inserted, and then try again. If the location is on a network, make sure you're connected to the…
Impossibile avviare Dropbox - I can't open the app
Buonasera, quando cerco di avviare l'app Dropbox su Mac mi compare il messaggio "Impossibile avviare Dropbox". L'app ha sempre funzionato sino a ieri. Cosa posso fare? Ho già provato a disinstallare e reinstallare il programma invano. Chiedo aiuto, grazie.
Can I delete the Dropbox context menu items that appear when I right click on a file?
Hi I need to delete the context menus (Send a copy, Save in dropbox, Move to Dropbox, etc) when I right clic on a file. I'm on Mac 13.0. I've already tried to delete the DropboxToolsHelper but this came back after I re-loaded Dropbox. Thanks ! Rémi
STOP DROPBOX FROM SAVING SCREENSHOTS 2023
This is driving me crazy. I've followed online instructions but cannot find my dropbox preference where it supposedly gives me the option to turn off screenshots. Can anybody help?
System Tray Window shrinks every time I open it
This started happening out of nowhere today. The system tray window continually shrinks from its bottom-right corner every time I open it. I can't resize the window and after 5 or 6 clicks it's so small that it's completely unusable, as none of the text or icons are displayed anymore. I tried restarting my PC, uninstalling…
Dropbox Backup Won't Back Up Encrypted APFS External Drives
I finally found the Dropbox FAQ that explains why I've never been able to use the new Dropbox Backup program on my external drives: "Note: Encrypted APFS drives aren't supported." Apple recommends encrypting external drives that contain any personal information, and that's obviously for a good reason. Does Dropbox intend…
Not enough space but the app says otherwise.
I've create my account a really long time ago and at that point I've received this amount of space. The app still displays this amount of space, but at the same time it tells me that I don't have enough space and I should upgrade becaseu files would not sync. Should I just assume that this is a bug because it did not take…
Dropbox client lacks ability to sync folders to specific directories.
I'm hoping to switch cloud platforms this year and was considering a number of options. I am currently exploring Dropbox, but I am somewhat shocked by the desktop syncing client lacking such basic functionality. It gives me the option to sync only to a single Dropbox folder. Traditionally, in every other cloud service I…
Can I make files online only on one laptop, but available offline on another one?
My new backup laptop (Windows 10) has a tiny hard drive. Even after making several Dropbox folders online only, I still can't get Dropbox to finish syncing. And I want the files available offline on my main laptop (also Windows 10), where I need mp3 music files to be run in synch with karaoke (document) files with no…
Dropbox not syncing certain files
For the past few days, dropbox has not synced a few specific files on my mac. I get this when I check the status in menu bar I've cleared cache, fixed permissions, and run check disk on my mac drive and no luck. Thoughts?
Dropbox couldn't set up the folder
I'm trying to restore a back-up of one of the folders from my old laptop, onto my new laptop. However, I get this message that Dropbox couldn't set up the folder: "Move folder back to its default location, then try again." The username of this new Windows 11 account is different to the username on the old Windows 10…
Unable to open files stored in the cloud from desktop.
Hi all, I am experiencing an issue where items stored online are inaccessible. When opening from the local Dropbox folder on my system, the file errors out, suggesting it is corrupt or incomplete. If the file is stored locally, it opens as expected. When I change all items to be Offline-Only, those same files can be…

Desktop

Discussion List