Desktop

My files aren't syncing between my 4 devices, why?
I have two PCs, an iPhone, and an iPad each with Dropbox and Dropbox is not syncing among my devices unless I reinstall the app.
Dropbox Link in Finder Window Sidebar
I experienced the change that moved the Dropbox folder to "Cloud Storage" and the sidebar link from "Favorites" to "Locations" on my MacBook Pro (2019 16", Intel CPU). However, after migrating to a new Apple Silicon MacBook Pro (same OS version - Sonoma) today, my Dropbox folder is still in "Cloud Storage", but the sidebar…
Stable Build 187.4.5691
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Features in this update: * In the Manage hard drive space window, users can click the Folders tab to view offline files organized by folder structure and select folders to make them online-only. *…
Beta Build 188.3.6042
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Features in this update: * Updated overquota message with info and links on various upgrade plans. Fixed in this update: * Improved error handling for Manage hard drive space feature. * Windows…
Tagging/Photo Organization
Hi there, I've read in many posts that unfortuantely Dropbox does not have tagging capabilities. Does anyone have any suggestions for the next best thing? How best to organize and locate photos when you have thousands saved? Thanks
"Make available Offline" does not work over cellular network - Mac
Hello all, I have a problem with Dropbox when I am on the road and over cellular. When I want to download files that are only online by "Make available Offline", nothing happens except that two icons are next to each other. The file is not downloaded but if I double click on the file, the file will be downloaded. When I am…
Can I back up my computer and download the files to another computer?
Hi, I know for a fact that I am not posting this in the correct place. But I don't know where else to post it. All I want to do is make a backup of the C: Drive from my old laptop and download those items onto my new laptop. But I can't figure out how to do this. Thanks
Slow upload speed (but only to Dropbox). Dropbox is now unusable
I've begun to experience this recently: 1: Uploads to dropbox are (as of about one week ago) consistently around 0.14 Mbps. This happens through desktop or web interface. For perspective, that's a 300 baud modem from 1984 kind of speed. It renders me unable to work using dropbox. 2: Speed tests of the line show consistent…
Dropbox folder not oppening with File explorer
I am using Windows 10 Home and I cannot access any local Dropbox files on my computer using File Explorer. I can access them via the DropBox online site and through the icon on the taskbar but not in File Explorer. I have uninstalled DropBox desktop, downloaded it again, and installed it, and still have problems. When I…
Video files stuck in upload
On one of my computers I can no longer use the upload function with video files (about 200 mb). I insert the file into a shared folder, and the upload stops almost immediately without even giving a projection of the time it takes to upload. My Dropbox version is 187.3.5584, I use an Intel Mac with Operating System 14.1.…
No syncing, no task bar icon
Hello, I'm not sure about the right board. And I have read hundreds of posts before, but did not find a solution. I have dropbox since years. It ran fine. In March I changed from Win10 to Win11. It still ran fine. We use a dropbox to coordinate music activities within a band. I am the leader, the owner of our box. Somewhen…
But how detailed an index will DB build?
I know this is probably a "noob" question, but here goes: My Synology NAS has a software pkg that allows for it to sync selected folders with DB. So if I give this program access to my DB account it will upload and sync to a folder on DB. So far so good. I assume I can then log into DB and search this database. But how…
Duplicate Dropbox Options in Context (Right Click) Menu - Windows 11
Title pretty much sums it up. When I right click a file in dropbox or Winblows explorer tree, there are 2 sets of Dropbox options. With other installed apps and options I've enabled, right click menu is quite long, (full menu no shown below). How do I consolidate these 2 Dropbox option trees into 1? Thanx
How Do I Only Sync One File Into Dropbox?
When I downloaded dropbox I noticed it began to sync everything from my computer to dropbox. I am not interested in that. I only want to sync one folder. Is this possible? And no, I am not referring to selective syncing where everything gets synced to drobox and I decide what gets placed on my harddrive. I am talking about…
Recent high CPU usage when Outlook 2019 loaded due to Dropbox trying to sync the PST file
Over the last few days Dropbox has started hammering the CPU when Outlook 2019 is loaded. I have not changed the configuration or folder structure in years. The PST file is in the Dropbox folder and obviously Dropbox can not sync it when Outlook is running as the file is locked. But Dropbox never used to hammer the CPU…
how do I eject my external hard drive without deleting everything
I recently synced my dropbox to my external hard drive. However, I have heard that if you remove your external hard drive from your macbook then everything on your dopbox will be deleted. How do I eject my external hard drive without deleting everything? is that possible? if its not possible, then how do I just remove…
'Couldn't complete sign in. Please try again.' error on desktop app
Hi, just tried to install Dropbox app on Windows 10 Home. I cannot even get to a window to enter username and password of the Dropbox app. How to solve it?
Beta Build 187.3.5654
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
Removing the Dropbox folder from Cloudstorage
Following a restore from backup (after a ventura update bricked my laptop) I stupidly agreed to move my Dropbox to ~/Library/Cloudstorage/Dropbox. The restore messed up icloud syncing and apple support had me remove dropbox. I've verified that the Dropbox file provider is no longer present, Dropbox not running etc. I can…
Dropbox not searchable in MacOS Ventura 13.1
Since the recent Dropbox update, I can no longer search for files in Dropbox on my Mac. I have been using Dropbox for over 10 years and have never had this problem before. It's making life extremely difficult and making me think about moving entirely to Google Drive, although I don't really like Google that much. But at…
Windows app stuck displaying 'Syncing ### files'
Hello Dropbox Support, One of our clients is having issues with syncing from the website to app. She has 130 files downloading for multiple hours, and appears to have made little to no progress. We have currently tried reinstalling dropbox, running it as administrator, as well as the options hidden by Alt + H on the…
MS Word template (dotx) files don't open any more
In Dropbox, I've saved MS Word template (dotx) files. I used to be able to open/download these files in MS Word (using my desktop PC) to then save as a new docx file but no longer. Why? Please advise - thanks.
MacOS Sonoma 14.1 constant high CPU by process DropboxFileProvider
I'm using the latest version of Dropbox (v186.4.2607) on my MacBook Pro (2,4 GHz 8-Core Intel Core i9) that is running macOS Sonoma 14.1. Lately I've noticed that Dropbox is having a high cpu (150 - 200%) almost all of the time. Dropbox is always syncing although nothing is synced because all is already synced. The menubar…
I'm having syncing issues on my Intel Mac
Unable to resolve syncing issues on my Intel MacBook. Dropbox support advised turning off the beta option and a reinstall but the issue remains.
Dropbox is stuck on a file I deleted
The "syncing" icon has been displayed on my Dropbox icon in my Mac system bar at the top of the screen for over a week now. Curious I looked at what it was trying to sync and it was a random file. I went to Dropbox.com and manually deleted the file (the .pgn file shown below). Now it's still stuck trying to upload the file…
Beta Build 187.3.5638
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
stop automatic photo uploads?
I have a Standard DropBox account which the other day suddenly started uploading all my videos from my iPhone/iPad - this is on my desktop Mac. I've gone to "backups" and see that the "enable camera uploads" box is unchecked - but since it's uploading from my device, and not uploading from a camera, I'm not sure who to…
Backblaze not backing up Dropbox folder
I am running Mac Sonoma 14.0. Since the recent Dropbox update that put the Dropbox folder in Library>cloud storage and noted under "locations" in finder sidebar Backblaze no longer backs up my Dropbox folder. This is where I keep all my photography. All was fine til recent Drobox update. Is there any way to fix this…
Syncing multiple hard drives
Hello, I'm going to have to different Mac on two different places and need to synchronise all my datas so when I switch from one computer to another, I can access all my data. The fact is that I have multiple hard drives cause I need lot of space. For each mac, I get 4 disk storage (one SSD inside the mac, and one or two…
The alias “xyz” can’t be opened because the original item can’t be found.
Hello all, In creating an alias for a folder, I learned from a coworker that it was not opening as it should. It opens for me, but not for her. I am doing this on the desktop side. I dont' know if there is a fix for this, and whether or not its because of the recent Dropbox upgrade. My computer is on the new system, no one…

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