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How do I download my data?
How can I download my data from the dropbox completely and then delete my account? do I need to contact support?
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Sync Issues "couldn't download. in the file info unselect the locked checkbox"
My dropbox is stuck on a syncing issue on Mac OS Mojave 10.14.6 / Dropbox version v185.4.6054 It shows 97 files left to sync but there is an error that says "couldn't download. unselect the locked checkbox" and just sits there. It gives me an option to go to the folder and "fix" the issue. In finder I select "Get Info" and…
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Help - Issue of uploading photos downloaded to dropbox to nas
Hello, everyone. I'm a Korean user. I'm sorry. I don't know English, so I use a translator, so sentences can be awkward. If you save photos taken with your iPhone 12 to your PC via drop box auto sync, they look normal on your local PC, but if you upload them to Synology NAS, they will corrupt your files. When I upload a…
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Can I prevent *.odt files from opening in Word?
My client uses LibreOffice -- latest build -- (which I applaud, and prefer myself) and both of our machines are set to open *.odt files in LibreWriter, but the web interface says these are Word files and opens in Word for Web by default. This screws up the file something fierce, as Word for Web apparently does not do *.odt…
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Dropbox removed "Save hard drive space automatically"
I thought "smart sync" was so that Dropbox automatically makes files I haven't used in a while online only. I don't see a smart sync option on my M1 Mac (macOS Monterey 12.1), but I have "Make online-only" and "Make available offline" when I right click on a file. But I don't seem to have a smart sync option enabled…
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shared folder will not sync after switch to new computer
Shared folders I moved my client to a new computer, and now none of the folders he shared are syncing correctly.
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Dropbox Badge Doesn't show alert if someone viewing/editing file
Hi there, I really needs help here.. I and the office got the shared folders, but when we opened it, ussually dropbox badge going to show there's also my partner viewing/editing my files.. But recently, the badge doesn't show anything.. I did check on the internet, and theres nothing wrong.. And yeah my Dropbox plan is…
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How do I disable the computer backup feature?
I installed dropbox basic to share some files -but i accidentally set up the backup feature - now it says my storage is full. I don't want any backups on dropbox. How do I free up space? It won't allow me to move the files off of dropbox storage unless I upgrade
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How can I check the size of each single folder or few files together?
Hi All, Is there any way how to check size of the folder or even several selected files together via web browser?
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Error 0x80070780 when copying a file out of Dropbox folder even with Dropbox uninstalled
I have just got a new Windows 11 laptop and was trying to move files to it and re-organise and everything has gone wrong. The standard folders of Documents, Pictures, Music and Video are now either inaccessible or have duplicates else where. I am trying to copy a file from under the Dropbox folder to a folder outside…
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Getting Dropbox Backup to work on my machine
I've got a desktop PC running Windows 10. I've had a free Dropbox account for some time which I've accessed solely through the web. Recently I've upgraded to the 2TB option as I want to use Dropbox to back up my documents. I've downloaded the Dropbox app. An added complication here is that I have 2 drives - the C drive is…
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only 2 of the 3 devices are syncing
I have been using Dropbox with 3 devices (desktop, notebook, phone) for about 8 months without any problems. As of last week, my desktop stopped sending and receiving files from the other 2 devices. My other 2 devices still sync with each other without any problems, which matches what is on the web. My desktop uses Windows…
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High memory usage on Mac M1
Hi, I've just installed my first M1 iMAC and entered the Dropbox beta program. I need to add that I run an Intel base MB Pro in parallel and I've entered the beta program there as well. So far everything went fine, Dropbox runs Apple nativ and functionality is as expected (well known from the past). Checking memory usage…
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Folders and files not showing on my other devices.
Hi, my files are not showing on my other devices. On my desktop computer, I have a shortcut to my dropbox. I have 30 folders showing in one main folder. When I go to the online folder only one file shows. Please help me figure out how to have them sync to all of my devices? Thank you.
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Syncing 45,000k Files Indefinitely.
I have a business account, with just over 4TB of data being sync'd. I have several computers of various ages. All my computers are downloading the entire data set locally to each computer, since each computer is backing up the data to a local storage in each location. This workflow works on all my computers, except on one…
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Beta Build 187.3.5526
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Features in this update: * In the Manage hard drive space window, users can click the Folders tab to view offline files organized by folder structure and select folders to make them online-only. *…
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Stable Build 186.4.6207
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Features in this update: * Improved Manage hard drive space feature with better error messaging and handling. * Beta users will see live Dropbox storage usage when opening Manage hard drive space for…
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PAGE TURN ARROWS need to be MORE ACCESSIBLE NARROW WINDOWS
I have to stretch a Dropbox window wide before I see the arrows to turn pages. If I'm using multiple windows at a time, it makes it harder to fit them all on my monitor screen. Change the arrows so they don't disappear when the window gets skinny.
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Selective sync folders (MacOS) and how to change the settings.
Hi! I just downloaded Dropbox on my new computer. I'm used to seeing an exact copy of all my Dropbox files but this time around it forced me to choose which folders I wanted to have downloaded on my computer. I chose one but I cannot figure out how to update my settings to show all folders. Ideally, I'd like to see all…
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Desktop file on Mac not syncing with Dropbox.com. Shows "Waiting to sync"
I have a Mac Powerbook with Ventura on it. And since a recent Dropbox update which placed the Dropbox folder in a different place on the Finder, I have been having erratic problems with files not sycing. I record Zoom sessions and then send the Dropbox link to participants. And in the past year it has worked seamlessly.…
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Dropbox makes Windows Explorer VERY Slow
This issue is similar but DIFFERENT to an earlier thread 'Dropbox makes Windows Explorer Slow'. The issue seems to be that with every change made to a file in Windows Explorer (e.g. just moving it) the Dropbox status for every single folder and file on the system node is updated including re-displaying the icon in Windows…
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Why are my devices not syncing?
My phone, laptop and desktop have suddenly stopped syncing. I can still access everything on dropbox.com, but i need my work to sync between all three of my devices and I'm not sure why all of a sudden it just quit doing so. Any advice?
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I think I have two Dropbox accounts, but I can't change the account I see in my Windows Explorer
I think I accidentally created a new dropbox account when I was setting up a new computer (one that I ended up having to return and wipe of data). That account I paid for to have extra space. The problem is on my old computer (the one I am still using), I have a Dropbox, but it keeps telling me I need more data and to get…
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Beta Build 186.3.6190
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
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Online-only docs not appearing in file explorer
Hi all, I just set up a new PC and logged into dropbox. The only content I needed immediately (and therefore set to local instead of online-only) was one folder. The rest simply do not appear in my File Explorer. On all other devices previously, all documents appeared (after a long syncing process) but stayed online-only…
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Dropbox Backup: Desktop and Desktop(1) ?
I don't know whether I'm posting this in the right place, but in my Dropbox Backup I have Desktop and Desktop(1). Is there a reason for that? If not, can I delete Desktop(1) and, if so, how? TIA...
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Need recommendation for advising team on local syncing best practices
We will be doing a very large reorganization of our Dropbox - making new structures in folders, moving files, and archiving unneeded stuff. In terms of offering the team guidance on re-syncing only needed items and disposing of the "old", is it as simple as requesting they trash their entire local folders and starting…
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Dropbox app has to re-sync team folder
Hello all, one of my users is experiencing this error "dropbox has encountered problems joining (team folder) and will have to re-sync your files". it then asks if they want to move it to (Team Name) old folder. Other users in the team can still access the data from their desktop app and website. the Team folder in this…
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Open Dropbox links directly in explorer (windows) or in finder (mac)
This is the most important request ever! And it should be already implemented. Is to open dropbox links directly in explorer (windows) or in finder (mac), independent where the link is, whatsapp, slack, messenger, skype, any of then. Is a link, when i click today,. it always open the browser (Edge on Win and Safari on…
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Hyperlinks no longer open into Word
Just this morning when I click on a hyperlink in a Word document in my Dropbox folder stored on my MacBook Pro to open another Word document in my Dropbox folder stored in my MacBook Pro, rather than opening the file in Word it opens in Dropbox on line and then I have to select the "Open in" tab and select Microsoft Word.…