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Can't update to file provider version
M2 MacBook Air Sonoma 14.1 Dropbox asks about the update, I start the process. When it gets to the "give dropbox permissions" part, dropbox already has permissions set, I click OK...dropbox immediately quits and restarts, I login, back to regular version of Dropbox with the option to try file provider. Same thing every…
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Dropbox preventing GPU to switch display mode
Hello I have a gaming laptop with a discrete RTX 3070 GPU. Nvidia control center manages the switching of the display to the integrated or the discrete GPU, depending on the needs. It should switch to the discrete GPU when launching a game and switch back to the integrated graphics when the game is closed to save on power…
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"Send Feedback" in the Dropbox desktop app in my menu bar is broken
When I click "Send Feedback" in the Dropbox menubar icon, in order to file a bug report, the app makes my web browser open: Group: Dropbox for macOS | The Dropbox Community which redirects immediately to: Group: Dropbox for macOS | The Dropbox Community which then gives me this error: Dropbox v189.3.8308 macOS 13.6.2…
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Log in loop when trying to install the app.
My Windows desktop has just been changed over to a new hard drive and I have re-installed the Dropbox app, however I get stuck in a loop where a dialogue box tells me to continue to my browser to sign in. Then my browser tells me that I am signed in, but the dialogue box refuses to move on. I have tried clearing caches and…
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Folder and file names missing from Dropbox on hard drive
I reinstalled the dropbox app yesterday as recommended to fix ongoing indexing and synch issues. I used the Manage Hard Drive Space option to mark folders as online only. This screen says "This saves hard drive space. Files will still appear on your computer but need internet to open" - so I felt quite safe doing this.…
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Sorting files by sync status / confusion about syncing status and icons on files
Is it possible to sort files by sync status?
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Does the desktop app on macOS throttle uploads?
Does Apple throttle uploads from ~/Library/CloudStorage ? I see long (15 minute) pauses in uploads to Dropbox when syncing.
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Too many file name restrictions in Dropbox to be a useful backup
I have just seen the long list of Dropbox file and folder recommendations, which is basically a do-not-use list of four main headings which include 20+ forbidden file and folder names. I had just signed up for a 2TB account, which I will not renew if this does not get fixed. I use other cloud backups and none has this…
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Persistent update notification after upgrading to MacOS Ventura on M2 Pro MacBook Pro
I've recently upgraded my computer to a new MacBook Pro 16" with M2 Pro chip and MacOS Ventura. Since making this upgrade, the Dropbox icon on my menu bar is constantly showing a red notification. I also keep getting the notification saying "Dropbox for MacOS is now ready. Update Dropbox to use it on th latest version of…
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Can't find Dropbox in the applications folder
sorry if this is a daft question but here we go ... I use Dropbox across five different devices (two imacs, a macbook pro, ipad, and iphone). I'm selling one of the imacs and wanted to delete the application from that particular device, but not the others. I quit Dropbox on the machine i wanted to sell, then went to the…
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Database reference links don't work for other people accessing them
I have an access database and a set of excel files. The database links to the Excel files for data to feed the database. The output from the database is via an Excel file that links back to the database. It all works when I use it but the file references don't work for colleagues. The links are in the form C:\Users\petes\…
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Lost all files on my Desktop folder on Mac during installing Dropbox!
Help! I lost all files on my desktop folder on Mac during installing Dropbox. The files on the desktop suddenly disappeared so I stopped the installing. I try to restart the computer. But my Mac setting was restored and all my files on desktop are gone. But files in shared folder are still there. I searched the community…
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Dropbox stuck endlessly on syncing (Mac OS 14.1.2), Dropbox 188.4.6302
For two days now, my Dropbox app on my Macbook Air has been stuck on "Syncing ..." I've tried: - Rebooting the Mac - Quitting and restarting Dropbox ... all to no avail. Any suggestions, ideas, advice gratefully received. Many thanks.
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The syncing is disabled due to an error
My dropbox app on Mac(MacOS Ventura 13.4.1) cannot sync any file; I tried the following solutions: 1. Restart the Mac, cannot work; 2. Uninstall the Dropbox and install the latest version, cannot work; 3. Quit the Dropbox, cannot work. It just showed on the Finder(Dropbox):"syncing is disabled due to an error". I don't…
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fileproviderctl crash on Mac OS
I just installed OS 13.6 and Dropbox 183.4.7058 One or both is crashing ever few minutes! Anyone else? Cure? Sorry for multiple posts---No indication it was posted--keeps asking me for Labels! 😞
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Folder shared with a user opens in the web instead of Windows Explorer
Hi, I am having an issue with a folder that is being shared to a user. When shared, the user receives a notification in their Dropbox application to let them know it has been shared with them. However, when following the notification to the file, it opens in the web, instead of the local file explorer. I understand that…
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Where are the desktop app preferences on my Mac device?
I have seen multiple references to the Dropbox preferences. I've spent a lot of time looking, but I can't find preferences anywhere. Where is that? Here's what I am seeing:
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How to re-add Dropbox to finder favorites?
I've found the new location for the Dropbox folder on MacOS, in my case: /Users/****/Library/CloudStorage/Dropbox. But, trying to drag and drop this folder into the Finder favourites does nothing. This used to work, and I used to have this folder in the favourites. How can you re-add the folder to the favourites? (In fact,…
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FTP server setup in Dropbox. How to set-it up?
Hello All, I have a remote camera at my cabin in Tennessee, it is accessible through an app and is always on. The camera typically senses movement will snap 3 pictures and upload/email them to my gmail account. However gmail has changed access using 3rd party apps and I can no longer receive the pictures. I was told I can…
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''Turn on accessibility'' box is popping up on my computer
****** ''Turn on accessibility This box keeps popping up on my computer! It won't go away no matter which box I click on in it! I end up having to turn my computer off and back on to get rid of it -- until it decides to pop up again! It's gotten to where I DON'T want to use Dropbox, I just want to get rid of it for good!…
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Stuck syncing on a file which doesn't exist anymore
My System is Mac Sonoma 14.1.1 and the dropbox stuck on a file which doesn't exist anymore. After I recognised the behaviour I deleted the file of the dropbox but it is sill on the sync mode. What can I do?
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Files from my home desktop aren't syncing to my work computer or the web
file sharing, hi I'm new to drop box, I was hoping that files i create & save (in my dropbox account) on my home desktop, could be accessed, updated or added to when I log in to dropbox on my work computer. Unfortunately this doesn't happen - when I do log in from my work pc, not all the files are there & they are not the…
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Don't know if I have app or not
I am using an iMac running OS 14.1.2. I downloaded the Dropbox desktop app. It shows up in my application folder, and I have an icon in my dock. However, if I click on the Dropbox app icon in my dock, all I get is a regular Mac window that says Dropbox at the top, and includes two files. One is a .url item, and the other…
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Syncing from desktop to phone
Hello. I have been using Dropbox for years on my desktop and recently decided to begin using my phone as well. I’ve downloaded the app but it seems not to be the same account as what I have on my desktop. I’m very confused. Please help.
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Automatically restarting Dropbox after it crashes.
Dropbox sometimes crashes on a Windows work PC. Is there a way to have it automatically restart when that happens?
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Beta Build 189.3.8308
Thanks for using Dropbox! The desktop client is regularly updated with many fixes including the following: Fixed in this update: * Fixed an issue preventing non-English users from setting up and restoring backups. * Fixed an issue where some files on macOS didn't sync properly. Download Windows Standard Installer Offline…
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Dropbox archive in two locations. Which one to delete?
I have a Mac Studio running OS Ventura 13.4. My dropbox app gives me the option to store my Dropbox folder location wherever I want. I have selected to have it stored in my user folder on my machine: [MyUsername]>dropbox. Meanwhile I have discovered another dropbox folder in Users>[MyUsername]>Library>CloudStorage>Dropbox…
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Windows device connect/disconnect sound every minute
I've had a recurring (nearly every minute) Windows device connect/disconnect sound since my desktop's last reboot, that I have traced back to the Dropbox client and a very long list of information events in the Event Viewer. They're all some variation of: * "Created Desktop AppX container..." * "Added process <pid number>…
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I can't open my Excel file, as it has two locations on my Mac
Every since I installed the new Dropbox on my Macbook, the list of where my files are stored in Excel has gone wonky. For example, when I open Excel and look at the list of files I could open, the file 'spanish vocab' is shown as being stored here: Macintosh HD/Users/[removed]/Library/CloudStorage/Dropbox/mabword/Spanish…
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Understanding device limit
I currently have a dropbox basic account. I have just bought a new computer for the first time since the device limit was introduced - I have more than three devices currently grandfathered to my account. My understanding is that to install Dropbox on my new computer, I'll need to sign out of all but two other devices or…