Desktop

Deleting the synced Documents Folder
I have a lot of junk and duplicate files which I want to remove some from my PC and all from Dropbox to release space. I unsynced a lot of them and have managed to do that. Now I find that I can't delete them from Dropbox as they get deleted from Documents as well even though the Sync is turned off. I have noticed that the…
How to stop Dropbox syncing entirely?
Hello. My query is stopping syncing all together. All the information online is directed to specific objects/folders syncing or selective syncing. I am in need of catholic syncing stoppage to organize my disk. How can I do that? P.S of course want all the files intact
How does available online diskspace affect syncing?
I've got a free account and I got this silly email from Dropbox saying: Eligibility confirmed: USERNAME, you'll lose access to your files if you don't act soon! Notice: Your files are about to stop syncing, USERNAME There's limited space available in your Dropbox. Even adding just one more file might stop your account from…
Mac Air M2 - Word no longer giving dropbox as a folder option
Hi everyone - I have no idea what I have done but if I'm working in any of the microsoft office products, Dropbox is no longer a folder option when I try to open a word document for example. I have to go to the FINDER and open the file through there not in the microsoft application. How do I get Dropbox as a place or…
How to manage multiple Dropbox accounts on the same computer?
I am having no end of trouble trying to figure out the best way to coordinate between different email addresses. I have clients who add me to their dropbox using my current work email, that is not connecting to my personal login. I know of the "link" option, but when I go to it in my settings I get a 404 error. Then, I…
Available Offline Expiry
I am using Dropbox for Windows. I typically have all my files online-only, but when I am using some of them, I like to download the folder that they are in. I download it by using the 'Make Available Offline' feature. I don't want these files to stick around indefinitely. If I don't access these files for a while, will…
Online-only files won't open
My setup is: Windows 11 22H2, Dropbox v175.4.5569, no third-party antivirus or firewall I have my DropBox folder shared to a couple of different computers, most of these work fine and have done for years, however I have recently started having problems with my new laptop. The issue is that files that are currently online…
Smart Sync has disappeared from context menu
In my Dropbox folder in Finder, I right click on a folder/file and I no longer have the option for Smart Sync. Has anyone found a solution to this? I have tried all of the solutions that I can find throughout this community to no avail. - Deleting the cache files - Uninstalling and reinstalling (Including a restart of the…
Changing a file to online only does not work. Nothing happens.
Hey! I've had a problem few weeks now. Even I've tried to put almost everything online only -mode, nothing happens in the hard drive storage. Any ideas what could be wrong? Last month everything worked like a charm. Thanks!
Why am I being asked for admin permission when I delete files and folders?
I'm the only user of my computer and when I try to make a deletion I'm told I need administrator permission.
Cancel an online-only file download (as it is happening)
Hi Folks, Well this is odd. If you have a large online-only file and you (double-)click it to access it in Windows Explorer, Dropbox starts downloading it (syncing it). So far so good. But what if I want to cancel that sync? The only button I see here is "Sync next" (which, incidentally, does absolutely nothing, the file…
I can't see my content on my new laptop. Why?
I have a new and old laptops. When I activate Dropbox in my old laptop I see my files readily. I installed Dropbox in the new laptop, but when I login, there are no files at all.
Can I restore deleted files after cancelling a mass deletion through the desktop app?
Hello I have an organization dropbox folder that was somewhat back up to my private PC-s. I went into that private PC-s desktop Dropbox folder and selected all the files and folders and pressed delete. Now the deleting process took such a long (it was over 100 GB of files) time that I started doubting my actions and…
How to turn on dark mode on Windows desktop app
Hi, Can anyone explain how to enable the dark mode ON DESKTOP APP of Windows 11...it staus bright white...the Linux and Mac apps have dark mode why not Windows!? It's 2023! Thanks for any clarifications.
Dropbox files now take up double space on my Mac
Hi there! So today, just out of nowhere, I noticed all my Dropbox files have gone online-only. So I click on the clouds with the arrow down to download them to my MacBook. However, I noticed that as it's downloading, it's taking up space as well!!! I had 110GB of space with all the Dropbox files on my local computer. Now…
Beta Build 183.3.6997
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
Dropbox using too much RAM memory - macOS Monterey
I use Dropbox in OS Monterey. I am not a heavy user in terms of number of files and usage complexity. I just use to sync files. My DB account has 3.8 Gb in files. Despite this simple usage, DB app is consistently using 1.7Gb of my RAM, making it the largest app in terms of RAM commitment. Do you know how can I reduce RAM…
Core dump on Mint Linux 21.2
Hi, At random times since installing on Mint a month ago my system seems to freeze and only the mouse is visible and able to move with an otherwise blank screen. I then have to get to a virtual terminal to restart the xserver. Most recently I found this entry in the syslog that happened at the same time as a freeze: Aug 24…
Downloading my photos on my computer
I used to use Dropbox to transfer photos and other files back and forth with other users (but mostly myself) on various computers. I haven't had this need for a few years, but now that I'm trying this again, I am running into a weird problem. I uploaded about 5000 dng photos to my Dropbox from one desktop computer, and am…
Unable to use Google Account to log into Droppbox app
Hi. I am unable to use my Google Account to log into Droppbox app, so I can't install it on my PC. I don't have any problem using the same Google account to log into the Dropbox website. I click on the "Google" login button and I am shown the "Sign in with Google" window. Then I select my account, and nothing happens. I…
Desktop App won't start any more
My Desktop app will no longer start. I get this error window. The app still starts on my laptop, and the web version of dropbox works. I recently deleted some folders/files from my folder location to clear some space. Not sure if that had anything to do with it, but very frustrating. I'm attaching a screen grab of the…
No Time Info after syncing with WD EX2
Hi. I am recently started to use Dropbox to sync my photos at Western Digital EX2. Most of them are old pictures. Dropbox don't get time info so in app, all pictures are shown at the top as created today. It is so annoying. Can I somehow fix it?
Desktop app stuck on "starting"
My DB app is stuck on starting and never gets out of that loop so nothing is synched. I've been using this device for years and everything was fine until recently, but I don't recall changing any settings or even getting an iOS update. * I'm using v182.4.6427 and have turned the beta version option off. * I am already…
Stable Build 182.4.6427
Thanks for using Dropbox! The desktop client is regularly updated with many fixes including the following: Fixed in this update: * Rolling out a fix where some Windows 11 users could not see the Dropbox context menu. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Mac OS X Standard…
The Dropbox APP doesn't sync files on Windows 11, and my computer freezes when I sync files.
When I open a file in the Dropbox app on my computer, it always shows that it is syncing, but Dropbox can't sync successfully all the time. And also, every time I sync the files, it freezes my computer. I have tried to install Dropbox on drive D of my computer, uninstall the firewall software, etc., and I have failed. And…
How to get Dropbox for macOS on File Provider
I'm sure this is a common question, but I can't simply find the answer elsewhere. I want to buy a Dropbox plan and download a Dropbox app that works on my MacOS on File Provider. My Mac is at 13.5. I have a 2G free account, downloaded the app, and was surprised to see Dropbox in the place it was when I previously had…
No Dropbox options appearing when I click on Dropbox file, just regular doc options.
My Dropbox is running, I can email the actual content from dropbox to myself, but no "copy dropbox link" option appears at all, anywhere. For larger files, I need the link to send to clients. I use that frequently to send PPT slides, etc.
Disable PC Backup before moving Dropbox to a different drive
I just rebooted my Win10 PC. I have had my Dropbox set up on my internal 😧 drive. All of a sudden, I was asked to login and Dropbox is now syncing to my C: drive. When I try to switch it back to the way I had it set up on my 😧 drive, it says "...not supported on different drive. Disable PC Backup before moving Dropbox to a…
Mac says files are sync but they are not showing up elsewhere
I have Dropbox on three Macs. It has worked flawlessly on all three for many years. Now on one it won't sync files. It states all my files are up to date, but files I place in Dropbox on this Mac do not show up on the other two and visa versa. I have uninstalled and reinstalled the Dropbox app with no success. Any ideas?
Save hard drive space automatically - Fires Aggressively after 5 minutes of non-use?
Hello, I turned on "save hard drive space automatically", however, after just 5 minutes of non-use, it's moving files back to the cloud. Shouldn't this feature leave commonly accessed files on my harddrive? It's very frustrating to wait 5-10 seconds for the file to download to my computer 4-10 times in the same hour while…

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