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Cannot find the dropbox.cache folder

matt1984

im trying to clear the cache of my dropbox folder, current stuck with over 400gb of system data with all files set to be online only. Ive followed the guides online to locate the dropbox.cache hidden file within the Dropbox folder but the only hidden file that shows is the .dropbox file. Any ideas on how i can access this file?

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Storage space

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matt1984

@Walter ive managed to sort the issue, i ran a space lens search on cleanmymac and found it was the .trash folder that was hoarding all the space. Strange that it didnt appear as a hidden folder when pressing cmd-shift-. in my dropbox folder.

Many thanks for your time reviewing this though

Matt

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Walter

Hey there @matt1984 - sorry to hear you're having issues with this.

Could you let us know the desktop app's exact status and version as shown in your menu bar/system tray at the moment?

Also, what's your computer's OS version?

Any additional information or screenshots are more than welcome!

matt1984

hi @Walter the version is Dropbox 190.4.6383 all working and up to date, on macOS Ventura 13.0

Thanks

Walter

Thanks for the additional information @matt1984

Could you also have a look at the desktop app's preferences under the Sync tab and let me know the location of your Dropbox folder?

matt1984

@Walter its located here

thanks

matt1984

Many thanks for your time reviewing this though

Matt

Megan

Hi there, Matt!

Glad to know everything is settled for now. If you need anything else, don't hesitate to let us know! 🤗