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How can I recover my team account? It just looks like a Basic one now
I reopened my Dropbox account and I don't have the option to upgrade my business account, I just have a basic account now. I need to recover the files we had there and I'd like to know what I can do about it.
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I can't change the email address of my primary Dropbox account; the new one is taken.
I need assistance changing the email address on my primary Dropbox account. My original Dropbox account uses ...@crownheights.co. I would like to change the email address on that account to ...@gmail.com. A separate Dropbox account was previously associated with ...@gmail.com. To free up that email address, I deleted the…
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How to update my Dropbox account's username?
Why don't I have permission to update my username? Where can I do it?
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I think I deleted my Dropbox account instead of changing my email address
I had a Dropbox account under my old Gmail address. I started a new email address and tried to change the associated address under the account settings. That seemed to have worked but all of my old files from the Gmail account are now gone. I have no idea how to get back my old file… :(
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Give us the option back to change to the old UI, the old one was perfect!
The old UI had everything I needed, the new UI has less information and takes up even more of the screen! Please give us the button to switch back to the old UI back! You have the technology! Just give it back!
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Admin email notification setting
It would be great to have an option for admins to manage folder follow settings for users. Currently users need to unfollow folders individually to stop receiving folder notifications. A bulk option or admin controlled notification setting could be helpful for larger organizations.
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I get a “Something went wrong” error when entering the code for my recovery email address.
I am trying to add a recovery email address, but I get to the point of entering the verification code that is emailed, I get an error message stating “Something went wrong. Please try again.” as soon as I type the last number.
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Can I merge two Dropbox accounts somehow?
Dropbox tech support SUCKS, with that said, I have two accounts. Is it possible to merge them into one account? If so, how do you do that? Thank you
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I signed to the wrong account on my desktop app. No option to sign out?
On MacOS I am able to signin to my drtopbox account in the web browser, I have repeatedly installed the Desktop App in macOS and the app is visable on the bar at the top of the screen, but when I click on this to try and fre-sync my data, it has the wrong account in it, it has my google account that I do not want or use.…
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Add a Recovery Email to Your Dropbox Account for Easy Access and Extra Security
Hi everyone! We’re excited to share a new feature that makes it easier to stay connected to what matters most in Dropbox - your files, memories, and important work. Over the years, we’ve seen many people come to the Community after getting locked out of their Dropbox. We know how frustrating that can be. You can now add a…
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I'm not receiving the 2FA code to enter my main Dropbox account.
Hello there, When logging into my account, the two-step verification code is not coming. "We sent a code to your number ending with xxxx" but no sms is received. There is no device on which my account is open. So I can't remove two-step verification. When I use the same phone number on another account, the code comes up.…
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I cannot create a new Dropbox account with an older email address
Existing Dropbox account was under a work email; shifted this across to personal email (needed to secure content immediately), with a view of opening a second account under the work email at a later date. Am now at that later date, but Dropbox will not allow a new account using my name and work email, and defaults back to…
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Is there a way to disable the hover sidebar online?
I use the online version of Dropbox on Firefox. I do not use the app. Is there a way to disable the sidebar that pops up when you hover over the left side of the screen? The sidebar was already fine as it was, allowing you to expand or retract it when necessary. I'm sure someone finds the hover useful, but it drives me…
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Locked out of dropbox-no access to email verification code
I am locked out of my Dropbox account (email: ;;guide1[Removed as per Community Guidelines] ). I know my password, but Dropbox is asking for a 6-digit verification code sent to my email, and I no longer have access to that email. I recently changed my device (moved from old phone to new iQOO device), and I reset the old…
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macOS File Provider: Dropbox cannot relink to existing CloudStorage folder
Application Affected Dropbox on Windows PC and iMac Sequoia Device Windows PC and iMac Sequoia Operating System/Browser (if using the web) Latest Windows, iOS 15.7.4 After a routine restart, the Dropbox desktop app lost its login state and now cannot relink to the existing File Provider folder at…
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I'm being asked for a 6-digit code, but I never receive it in my email.
I can't delete files or changing email as dropbox keep asking for 6 digits code confirmation through my email with I never received. No code is getting through. The problem maybe cuz i accidentally delete my gmail and quickly recover it. I thought maybe the link between gmail and drop box are not acting normal however, i…
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How to get ownership of my Dropbox account that someone else created?
Previous owner deleted themselves and now I can't even add them back because I don’t have ownership. How do I get ownership of my Dropbox that someone else created?
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I was asked to enter a new password, but that created a new Dropbox account.
My password wasn't accepted when trying to access my account recently. Instead, I was asked to set a new password meeting DropBox's more stringent requirements. Well and good! Anyway, I did as asked but then found myself with a new account and all my files missing! Fortunately, I have back-ups; just as well, but I…
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Feedback on the support I'm getting while trying to restore files
I lost some files… I created a ticket… I was told my account could be "rolled-back" to a certain time/date so my files could be recovered…. It got sent up to the "Recovery Team". The recovery team didn't do ANYTHING I actually asked for. They tried something totally different, and it didn't work. They sent me a message at…
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How can I move my files to another Dropbox account?
This discussion was created from comments split from: I can't download my Dropbox files no matter what I try.
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Is there a way to see the account name/email of each unmanaged user account?
After verifying a domain, is there a way to see the account name/email of each unmanaged user account?
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I can't change the email address on my account
I’m trying to change my email address. The instructions I found says to go to my initials in the right hand corner, but there’s nothing there. Also settings don’t have an option either. Any help? Thanks, JakesMom
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Dropbox only opens the Dropbox folder in finder - not the app.
Any help would be appreciated - thank you! (I can't seem to find anything that can help...) Application Affected Dropbox Device Apple MacBook Pro M1 Max, 64Gb of RAM, 2Tb SDD Operating System/Browser (if using the web) MacOS Tahoe 26.2 Dropbox App Version (if using the app) 240.4.8493 (I got this from the "Get Info" in the…
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Removed from team unexpectedly, team files now in my personal account
Hi, I was part of a Dropbox team and received an email saying I was removed by an administrator. The team owner says she did not remove me and isn’t aware of any changes. Nor does she know how to fix this. After this: * A large folder of team video files is now showing inside my personal Dropbox * These files are taking up…
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Dropbox keeps syncing my files as online-only despite my app preferences (on macOS Tahoe 26.3).
Hello Dropbox! I am running the latest Dropbox on MacOS Tahoe v26.3 (not a new install). As you can see, I have always had my files set to be available offline: However, any time I upload a file, it does not download to my computer as expected: How do I instruct Dropbox to always keep my files offline? I do not have any…