Account Settings

This is driving me crazy. I've followed online instructions but cannot find my dropbox preference where it supposedly gives me the option to turn off screenshots. Can anybody help?

Hi I currently have Dropbox set up with my iTunes…. But I need to change the form of payment so I can use my company credit card to pay for the storage upgrade.. but I can’t seem to find a way to change it from the iTunes… please advise! Thanks

My main dropbox account is linked to an old email address that I no longer use. I have tried to change the email address to the one I use but it is already taken, by me. I have paid for a space upgrade for Dropbox on my PC (old email address) but can't access the extra space on my lap top (new email address). I don't want…

I signed up with an address that I no longer have access to. I can access the account with a password, using my personal computer. I changed the email address and it sent a confirmation email to my new email. I clicked 'confirm' and it asked me to log in with my password. I did. Then it said it sent an email to the address…

I received an email saying my drop box was full but couldn't remember my password so I did a reset but now when I log in the user name that appears in not mine! Plus there are no files at all. It's like I'm logged into someone else's account (which makes me nervous).... Help!

Hi, I have a Dropbox Plus account, I need to gave the VAT number on the invoces. My VAT number is Italian. I tried following the instructions, to add the Vat, but it didn't work. I checked the Billing tab, I did not find the Invoice details item, I only found the payment method with the Update button next to it. In that…

i have multiple accounts and when i try to log in to an account i am automatically being logged in to the account i have just logged out of and there is no option to log in to another account. im using windows 10

Hi all, quick question. I read that if I have lost a device with the app logged in can I log out remotely even if device is not connected to wifi? I read in support that you can log out of all devices remotely but didn't suggest if this was possible only with WiFi connection. Many thanks

In the settings it is not possible to change the date format. The date format is not changed to DD/MM/YYYY The problem can be solved?

Hi - I am both a (paid) Pro and a (free) Basic customer in UK - one used for professional reasons, the other personal. There are account complications which the Bot is not helping me with ("Ask another question"), hence which need discussing with a live person. Accessing Customer Support, however, requires me to first sign…

Hej, I have a problem. The email account I used when creating my dropbox account isn't valid anymore. I do remember my password. When I try to log in (as described in the upport section), Dropbox says it sends a code to my invalid emailaddress. Is there a way around this? I can access my account on my phone. Can I change…

Hello, Why would these 3 people be listed as Contacts for my Account? Also why does it show that they viewed my recently downloaded Tax Returns that I shared to my Tax Accountant? Cameron [removed] [removed] Account Executive at [removed] Tina [removed] [removed] Account Executive at [removed] Summer [removed] [removed]…

Hi, I'd like to change my billing cycle from monthly to yearly. I don't want to pay $13 a month, I'd like to pay whatever the yearly fee is please. I'm on Dropbox Plus. I really need a yearly billing cycle, not monthly. How do I do this? Thanks,

Hi I'm bit worried, my mac time machine discs were stolen last week (unencrypted) so I changed my dropbox password (and many others) 10 am this morning, I was prompted to check the devices connected in my dropbox/security because re-logging in means I reached the 3 device limit. I saw a mac I didn’t recognise…

I am having no end of trouble trying to figure out the best way to coordinate between different email addresses. I have clients who add me to their dropbox using my current work email, that is not connecting to my personal login. I know of the "link" option, but when I go to it in my settings I get a 404 error. Then, I…

Apologies if this is posted in the wrong place or has already been raised. On 12/12/2021 I received an email from Dropbox titled 'Updates to our Terms of Service and Privacy Policy'. This email started with 'Hi fYJ0*****2N'. My dropbox password was 'fYJ0*****2N' (I've changed this both here and permanently to access my…

Dear Communitiy, dear DB-programmers In the last weeks it appears to me, as if some (new) characteristics make a mockery of the core feature of dropbox (access from different locations/devices). I.e. every login I have to enter a security code sent to my mobile devices and email - that hasn't been the years before and is…

Hi, I would like to change my email address in my Basci Dropbox account. Do I still have access to the externally shared folders afterwards or does the external partner who shares files and folders with me have to give a new share to my new email again? Many Thanks in advance! Susan

I use Mac (OS Monterey 12.4), and have selected "Make available offline" on my dropbox for new files and selected all folders to sync to my Mac. However the files are not being made available offline. Files that I open remain available offline for a while, and then retreat back into the cloud. This problem has been going…

Our company uses Dropbox for Business. Currently our folder structure is Lawyers and then under that we have Amy, Brian, Chris, etc (the names of the lawyers). The under each lawyer we have dozens of different subfolders for the different cases. The other day an employee accidentally dragged Chris into Brian and it caused…

Hello, I have a family plan currently that I am trying to add and delete people off of. When I go to do that the add button whites out and does not allow me to do anything. I tried to add an account like it was telling me to however it still would not let me add anyone onto it. I pay for the subscription however it will…

I have looked everywhere on my Dropbox.com account and cannot find sync anywhere. I have found preferences and there is nothing about sync there. I have a colleagues whose screen shows sync under this menu. I have been on Dropbox since 2008. I upgraded the desktop app but don't know if or how I can update the desktop…

Two Dropbox accounts under the same email I have an original Dropbox account using the same email as a new computer I just registered. I purchased 1 TB on a monthly subscription, but it still shows as my old limit which is full. When does the original reflect the increased storage, or How to combine these two storage…

Hi! I have a yearly plan through work and am leaving my job. We need to change the account to a monthly as soon as possible. I can't find a way to do that. When I try to contact Support through chat, nothing happens. Any suggestions? thanks! 

Could not find my screenshots under Pictures-Screenshots. Eventually found them in Dropbox. Checked Hep and Community support and cannot find the solution to have them stay in my files on the computer. Saw someone accessed Preferences, but I have not found out how to do this. Help is appreciated. Also how does one contact…

Hi, I am working as a virtual assistant for someone and is a part of her team on Dropbox. I created a file request link and was wondering how I can get the file requestor name to change from mine to hers? Thanks!

I used Dropbox Professional from 2019. The last is yearly payment (2019-2021) totals $199 per year, but this year 2022 the invoice was separated into monthly (January 2022, I have paid $19.99). Question: How can I change the payment cycle to yearly? (I tried to change by going to Seting tap Billing and I tried to change…

What does this mean?

Hi, Im trying to update my credit card, but I get the following erro message when trying to do so: "You can’t update your billing information because Credit Card doesn’t support None currency."

Am faced with this message as I try to up No payment or billing activity Invoices and receipts for payments made on your Dropbox account will be available here.