Account Settings

Can I still access my shared folders after changing my email?
Hi, I would like to change my email address in my Basci Dropbox account. Do I still have access to the externally shared folders afterwards or does the external partner who shares files and folders with me have to give a new share to my new email again? Many Thanks in advance! Susan
Offline files not downloading on Mac?
I use Mac (OS Monterey 12.4), and have selected "Make available offline" on my dropbox for new files and selected all folders to sync to my Mac. However the files are not being made available offline. Files that I open remain available offline for a while, and then retreat back into the cloud. This problem has been going…
Accidental folder move prevention on Dropbox Business team
Our company uses Dropbox for Business. Currently our folder structure is Lawyers and then under that we have Amy, Brian, Chris, etc (the names of the lawyers). The under each lawyer we have dozens of different subfolders for the different cases. The other day an employee accidentally dragged Chris into Brian and it caused…
I'm unable to change the members of my Dropbox Family subscription.
Hello, I have a family plan currently that I am trying to add and delete people off of. When I go to do that the add button whites out and does not allow me to do anything. I tried to add an account like it was telling me to however it still would not let me add anyone onto it. I pay for the subscription however it will…
I've looked everywhere online for my selective sync settings, but I can't find them.
I have looked everywhere on my Dropbox.com account and cannot find sync anywhere. I have found preferences and there is nothing about sync there. I have a colleagues whose screen shows sync under this menu. I have been on Dropbox since 2008. I upgraded the desktop app but don't know if or how I can update the desktop…
Two Dropbox accounts under the same email
Two Dropbox accounts under the same email I have an original Dropbox account using the same email as a new computer I just registered. I purchased 1 TB on a monthly subscription, but it still shows as my old limit which is full. When does the original reflect the increased storage, or How to combine these two storage…
How can we change the billing cycle of our Dropbox plan to a monthly one?
Hi! I have a yearly plan through work and am leaving my job. We need to change the account to a monthly as soon as possible. I can't find a way to do that. When I try to contact Support through chat, nothing happens. Any suggestions? thanks!
How to access the Dropbox desktop app's preferences to change my screenshots setting?
Could not find my screenshots under Pictures-Screenshots. Eventually found them in Dropbox. Checked Hep and Community support and cannot find the solution to have them stay in my files on the computer. Saw someone accessed Preferences, but I have not found out how to do this. Help is appreciated. Also how does one contact…
Need help changing file requestor name
Hi, I am working as a virtual assistant for someone and is a part of her team on Dropbox. I created a file request link and was wondering how I can get the file requestor name to change from mine to hers? Thanks!
How can I switch back to a yearly billing cycle? The option is grayed out.
I used Dropbox Professional from 2019. The last is yearly payment (2019-2021) totals $199 per year, but this year 2022 the invoice was separated into monthly (January 2022, I have paid $19.99). Question: How can I change the payment cycle to yearly? (I tried to change by going to Seting tap Billing and I tried to change…
Where is my profile? It is not in upper right corner. I need to check my preferences.
What does this mean?
"You can’t update your billing information because credit card doesn’t support none currency."
Hi, Im trying to update my credit card, but I get the following erro message when trying to do so: "You can’t update your billing information because Credit Card doesn’t support None currency."
I see a "No payment or billing activity" error, even though I've paid for a Dropbox plan.
Am faced with this message as I try to up No payment or billing activity Invoices and receipts for payments made on your Dropbox account will be available here.
Changing email address linked to Dropbox (complicated scenario)
My wife and I shared a personal email address (verizon.net). She got to Dropbox first 🙂 and set up a Dropbox account under her name, with her files, linked to that address. I got to Dropbox later 😞 and set up a Dropbox account with my files under my name, using a work email address. My wife passed away recently. I would…
Wrong date format in email notiifcations despite settings
The date format is set to DD-MM-YYYY in my preferences, but Dropbox emails are arrving in a completely different format with the month and day inverted. I know MM-DD-YYY is used in the US, but in the UK and Europe this is incorrect for numerical dates, and when it's not obvious that the day couldn't also be a month (e.g.…
Changing ownership of a Dropbox account
We currently have a dropbox account managed by a member of staff that has recently left. I have managed to change the email address so that is done and have changed ownership of the internal folders to another colleague. However this morning as a test she wasn't able to log in via the internet which was good as we had…
Moving Dropbox folder blocked
I have been on a bit of a journey with Dropbox since I upgraded to 2T. I initially synched about 300GB from an external drive to the C: drive by mistake. I seem to have that resolved. Then I moved the Dropbox folder to the external drive in the hope that if my previous problem recurred the files would end up there and not…
Cannot add a new device to my Dropbox account
I have deleted all devices but two on my Dropbox account and am now trying to add a new tablet. I can access the account from my existing laptop and phone, but whenever I try from the new tablet, it complains, "Sign-in failed. Incorrect email or password." How can I get the tablet added to my linked devices? This is a…
Google Domain Change
We recently changed our company name due to a rebrand and updated our Google Workspace primary domain. Now none of our team of 10+ (paying) members can access our company dropbox due to the Google sign in page saying 'Could not find your Google Account'. The new domain was set as the primary domain and any emails sent to…
When I sign in, I get the message: Your browser appears to be blocking dropboxcaptcha.com. Why?
When signing in I usually get the message: Your browser appears to be blocking dropboxcaptcha.com, which is required for authentication. To resolve this issue, please update any anti-virus or ad-blocking software settings to allow connections to dropboxcaptcha.com. Please can anyone advise? I don't understand this or how…
How to change "family room" language?
My "family room" folder name is chinese and I can't change it.
How can I easily switch between a Dropbox Basic and a Plus account?
Hi Dropbox Community, I hope you are all doing well. I am trying to switch Dropbox Plans between 2 active Dropbox Accounts (1 - Dropbox Basic & 2 - Dropbox Plus). I contacted Dropbox in April 2023 and explained what I wanted to do and was provided with the following instructions:…
Help Cant Recover Account Email.
hi. i have always logged into my drop box through my phone form years. but today was unable to as it asked me to sign in. my problem is my account was created with a email that i no longer have access to, its been deleted by me and google because it was hacked years ago. i have no access to it. angry at myself because i…
How your ideas helped shape Dropbox Replay
If you’ve been on the Dropbox Community forum over the last year, you’ll probably have noticed us talk about Dropbox Replay at some point. We’ve made no secret of our excitement for this particular product and we’ve written quite a few posts about, like this one about getting to know Replay or this one about getting…
Change email account associated with Dropbox
Hi all, I am about to close down my email account associated with my dropbox. Do you know how I can change my existing user email to a new one?
Dropbox folders appearing on desktop
Hi, I have a new laptop and I set up the drop box to sync files. On my new computer all the folders and files in my drop box are appearing on my desktop. In file explorer, I click on Drop box icon and and clicked on Location Tab. it lists my location as C:\Users\***\Dropbox. I can see via the dropbox online log in that all…
Can I merge two personal Dropbox accounts?
I have two personal accounts. Account A has much more storage than Account B, however, Account B is linked to my preferred email address. Account A is linked to an email address that is provided by my ISP which I am soon going to deactivate. How can I move my files from Account B to Acount A AND switch email addreses from…
Set Windows 10 default storage location
My windows 10 home PC now uses onedrive as the default file storage location (even though I am not signed in). It's inefficient every time I want to save an office document to have to navigate through multiple file folders out of onedrive to dropbox and the desired folder. In the default app setting, I can not change this.…
Can't access my old email
I do not have access to my old email anymore. My only email is linked to a different Dropbox account so I can't change my email address! Help!
How can I have two Dropbox accounts on my computer?
Hi, I work the dropbox app on macbookpro and logged in with the account of the company i work for. I would also like to have my personal business account in the same mac without connecting the two. Is that possible? And if so, what is the procedure? Thank you! Alice

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