Account Settings

My account is in Russian, I only know English
I can't reset the language preference to English, I don't read Russian so can't find preferences, or know which one says "English" because it's in Russian.
Upgrade account, paid but not upgraded
I upgraded my account to a Plus account. I used the Dropbox website and paid directly for a full year, but my account hasn't been upgraded. I also haven't received a confirmation e-mail. What to do?
Google Workspace Primary Domain Change
Hi all, Google Workspace Primary Domain Change. We are going to be changing our Google Workspace primary domain from domaina.com to domainb.com. Will this have any effect on those users who sign in with Google Sign in? Or anything else in regards to Dropbox use? Thanks, Simon
Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access
I received the same email & have the same issue. I can't find where to update the DOB from! This truly frustrating for how much we pay for this service. Not to mention that we store important personal and business data on it. DropBox team, please sort this out!
Multi free Basic accounts
Can I have two free basic accounts one with MyName@Gmail and another with MyName@Hotmail and open them both on the same android device to have 4 gigabytes instead of 2 gigabytes. Is that against Dropbox rules or its allowed. Thanks.
Access connected devices after password change
Dear all, I have a question regarding the acess of my connected devices after I changed my password. I changed my password a while ago. Now I saw that I still had old connected devices to my Dropbox in my security settings. For example a Windows computer. These were devices or owners of the devices that I actually didn't…
Why doesn't two-step verification work?
I went through the process to set this up twice but it is not showing as selected on my account. I even logged out and back in again, in case that was the problem. But the system did not send me a verification code. To be clear, it sent me one when I was trying to set it up, but verification is not set up. It's a loop, you…
Should I combine my account or create a new account??
Hey! I was sent two emails from my company during the onboarding process. The first was to access a specific teams folder, the second was to join their DropBox team. I followed the link to access a specific teams folder first which prompted me to create an account. Once I followed the second link to join their DropBox…
I only have 2 devices but I reached the device limit, why is that?
I’ve had a basic account for years. I recently upgraded my laptop (old one is gone), and lost, then replaced my phone. Now I was unable to get Dropbox to work on my phone. I uninstalled and then downloaded the app, which says that I’ve reached my device limit and will need to get a paid plan. I think my replacement phone…
Website Language Settings According to the Region
Hello, Is it possible for the Dropbox website to change its language according to the regional settings of browser? So that when I open it in another country the language was different. Particularly, I need a foreign guy to edit my Excel file online, but when he enters it, the display language (menus, buttons etc.) is set…
Does deleting an account enable the username to be "reused" on an existing dropbox account?
I have two accounts. Both accounts currently have no data in them. The original one has 8.75GB of storage but uses a hotmail email as the username. The secondary account has 2GB of storage which uses an iCloud email as the username. I wish to change my username login to the iCloud one (and thus keep the 8.75GB of storage),…
Email Verification
Hello, I am trying to verify my email but I don't get any email on my spam or trash either. I was trying to talk to to the chat box to ask for help but it says I need to verify my account which that is the problem I am having. Does anyone know of a solution or has had this issue?
why did my Plus account suddenly not auto renew?
I've had a plus account for almost 3 years now. last week I started getting notification emails that I'm out of storage space. I thought no way. I finally check today only to discover that the account wa nocked down inexplicably to a basic account? I never received any email or notification that this was going to happen?…
Possible unwanted side effects of changing related mail account
Dropbox has notified me that you can not contact me using the mail address related to the Dropbox account I use at work. This is true, so I want to change it to use another mail account. This operation itself seems to be easy and straight forward, but first I need to know if there are any unwanted side effects of doing so…
Plan Change From Business (my company) to personal (plus)
Hi All. By mistake I merged my Plus Plan to the company one. Now the Company is closing their account and I would like to keep all my previous file and account items. I can't find anyway to disconnet my personal account from the business to do not lose everything when They will close it. Thank you marialuisa
Log in with phone number
Can I log in using a phone number?
I'm not receiving the email to verify my account, any help?
For the validation of my account, I do not receive the mail from dropbox in my mailbox ... an idea?
Switching from mobile subscription to website
Hello, I can’t find any info on if it’s possible to cancel my mobile subscription (Apple) & switch to a website subscription without deleting my Dropbox Plus account. I just want to pay Dropbox directly & remove Apple from the process. Thank you.
Desktop app cannot login to Dropbox
After I reinstalled Windows, the desktop version dropbox cannot login, I am sure the password is correct since I can login from Chrome, it keeps saying that login too many attemps and ask me to try after few minutes.. But a
Community Login Password
Question about Dropbox passwords, both the desktop app and for the online Dropbox Community. When installing Dropbox on a new computer, part of the process includes logging into your Dropbox account. User name and password. When you want to login to the online (this site) Dropbox Community, is that password suppose to be…
Two Dropbox accounts under the same email
I have a Dropbox account through my university at an .edu email. I noticed that when other collaborators shared files with me, they wouldn't show up in my .edu Dropbox account. Instead, Dropbox kept telling me to create an account to access these shared files. So I ended up creating another Dropbox account with the same…
Two business accounts, can they be linked? Or can I access them both on my mac at the same time?
I think the subject says it all. I have two accounts that I need access to. When I tried to access them both using the personal account settings it doesn't work. Please help. Thank you
Misuse or mistake using my email address
I'm not "daskip". I might've had a dropbox account with one of my email addresses. Recently I got emails in French saying that a user named "daskip" registered an account with dropbox using my email address. It's difficult to understand. I could reset the password using my email address. It should not be possible. ‐‐‐‐‐‐‐…
Switching between two linked accounts on linux seems to be missing ???
I am trying to set up on linux access to my linked business and personal account. But the instructions for doing so in the app do not match what the app provides. Here is a screen shot of the dropbox app when running on linux (left) and when running on windows (right): The linux version does not seems to know about my…
Password reset without access to verification device
We had an individual leave our company and do not have the password or emergency backup code for the account. I expect this was not a business account but don't know how to tell. I have asked to reset the password on the account and got the reset password link on the departed employee's email account, but I do not have…
I need to remove someone from accessing our Dropbox account, however we're not a Business plan.
hi we are a sporting club and are using general dropbox not business. One of our members set up drop box for all our clubs files however this member has now left and I am not sure how to block his access to drop box. Do i have to create a new drop box with new admin and copy all files to that? is there a way i can delete…
Someone logged into my Dropbox account and changed my email
Hello, My Dropbox account has been hacked and my email address changed so that I am now unable to access my files (but the hacker is). What can I do about this please? This is my personal information. Thanks for your help.
How can I join the Dropbox affiliate program and become a partner of Dropbox?
Hi there, I hardly recommand Dropbox to my tribe & client... & partner we tell them to create an account - but, we maybe have some revenus for doing this ? Like how can i become "AFFILIATE / partner of dropbox" : my tribe can subscribe with a single link & I earn money when they become client
ACCOUNTS NO LONGER LINKED
I received a notice that my [email removed as per Community Guidelines] accounts are no longer linked. I also have a [email removed as per Community Guidelines] is also no longer linked. When I tried to sign in to [email removed as per Community Guidelines] it says sign in to teams. If I need to change my plan to so that I…
How to change from a personal to a business email address?
I created a free account using my personal email address, and now need to change this to a business email address, as well as upgrading the account. Upgrading the account is simple, but i cant find how to transfer the actual account details to my business email account. I need this for my upgraded subscription and invoices.

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