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Cannot add a new device to my Dropbox account
I have deleted all devices but two on my Dropbox account and am now trying to add a new tablet. I can access the account from my existing laptop and phone, but whenever I try from the new tablet, it complains, "Sign-in failed. Incorrect email or password." How can I get the tablet added to my linked devices? This is a…
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Google Domain Change
We recently changed our company name due to a rebrand and updated our Google Workspace primary domain. Now none of our team of 10+ (paying) members can access our company dropbox due to the Google sign in page saying 'Could not find your Google Account'. The new domain was set as the primary domain and any emails sent to…
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When I sign in, I get the message: Your browser appears to be blocking dropboxcaptcha.com. Why?
When signing in I usually get the message: Your browser appears to be blocking dropboxcaptcha.com, which is required for authentication. To resolve this issue, please update any anti-virus or ad-blocking software settings to allow connections to dropboxcaptcha.com. Please can anyone advise? I don't understand this or how…
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How to change "family room" language?
My "family room" folder name is chinese and I can't change it.
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How can I easily switch between a Dropbox Basic and a Plus account?
Hi Dropbox Community, I hope you are all doing well. I am trying to switch Dropbox Plans between 2 active Dropbox Accounts (1 - Dropbox Basic & 2 - Dropbox Plus). I contacted Dropbox in April 2023 and explained what I wanted to do and was provided with the following instructions:…
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Help Cant Recover Account Email.
hi. i have always logged into my drop box through my phone form years. but today was unable to as it asked me to sign in. my problem is my account was created with a email that i no longer have access to, its been deleted by me and google because it was hacked years ago. i have no access to it. angry at myself because i…
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How your ideas helped shape Dropbox Replay
If you’ve been on the Dropbox Community forum over the last year, you’ll probably have noticed us talk about Dropbox Replay at some point. We’ve made no secret of our excitement for this particular product and we’ve written quite a few posts about, like this one about getting to know Replay or this one about getting…
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Change email account associated with Dropbox
Hi all, I am about to close down my email account associated with my dropbox. Do you know how I can change my existing user email to a new one?
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Dropbox folders appearing on desktop
Hi, I have a new laptop and I set up the drop box to sync files. On my new computer all the folders and files in my drop box are appearing on my desktop. In file explorer, I click on Drop box icon and and clicked on Location Tab. it lists my location as C:\Users\***\Dropbox. I can see via the dropbox online log in that all…
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Can I merge two personal Dropbox accounts?
I have two personal accounts. Account A has much more storage than Account B, however, Account B is linked to my preferred email address. Account A is linked to an email address that is provided by my ISP which I am soon going to deactivate. How can I move my files from Account B to Acount A AND switch email addreses from…
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Set Windows 10 default storage location
My windows 10 home PC now uses onedrive as the default file storage location (even though I am not signed in). It's inefficient every time I want to save an office document to have to navigate through multiple file folders out of onedrive to dropbox and the desired folder. In the default app setting, I can not change this.…
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Can't access my old email
I do not have access to my old email anymore. My only email is linked to a different Dropbox account so I can't change my email address! Help!
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How can I have two Dropbox accounts on my computer?
Hi, I work the dropbox app on macbookpro and logged in with the account of the company i work for. I would also like to have my personal business account in the same mac without connecting the two. Is that possible? And if so, what is the procedure? Thank you! Alice
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Selecting "Start Dropbox on system startup" doesn't stay selected and doesn't start on startup
I'm on Linux Mint. When I select startup automatically, it doesn't stay selected and it doesn't actually startup after boot up. If I go to preferences. select "auto startup". then hit APPLY or OK or both. Then go back into preferences the "auto startup" is not selected. What do I need to do to get Dropbox to auto startup?
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I put a typo in my email when I created my Dropbox account
I got 2 tb storage of cloud after buying a new laptop but accidentally i typed wrong mail address and it got activated on that mail id which is not even created yet.... i just typed a letter wrong and without confirmation it got activated ..... the id is "d********3584@outlook.com" and my original id id…
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The Billing tab is missing from my Dropbox account settings. Where can I find it?
I usually download my subscription receipts from the billing tab under settings however this is no longer showing. Any ideas where this tab has moved to or how I can retrieve a receipt for payment?
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Can't access main Admin account for Dropbox as email no longer exists
Hi -Our main admin left the company. We had access to her dropbox but the freelance IT guy came in, changed our emails from Fasthosts to another provider and cancelled the Fasthost plans, so that email no longer exists and cant be reinstalled. We now have no access to the admin of this Dropbox account and the IT guy has…
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Linking personal Dropbox account with another personal Dropbox account
I am trying to link 2 personal accounts - my own, and the one my boss uses (the business I work for is very small, basically just myself and my boss). I only see an option to link a team account: I'm not sure if not sure if there is meant to be a separate link for a personal account? If I click Link accounts, and enter my…
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Deleting Account Error
When I go to delete my account, I get an error message after I've filled in all the details. It flashes with Error 500 and only gives me the option to only go back to the home page or visit the help center. I've tried 3x now to delete and nothing changes. Anyone offer any help?
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Relocating my Dropbox folder
Love dropbox but due to a mishap (on my part) I ended up with different drive letters assigned to my drives. It's all corrected now but unfortunately I had to relink dropbox in the middle of all this. It didn't ask if I had an existing drive and folder (E://dropbox) but immediately installed itself onto my C: drive. Surely…
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How can I tell which one of my two Dropbox accounts is paid, and which one is not?
I have 2 Dropbox accounts. One is free, the other is 2Tb paid for. How do I know which is the paid one. I want to renew, but with Visa, not through Paypal. Any help would be much appreciated. 🙂
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Cannot unlink old device
I'm getting Dropbox full because of an older PC, listed as PC(1) in my usage. I go to my Settings Security and see only my current PC and laptop listed. I need to unlink this old device from my account but I cannot find a way to do that. I have a Microsoft Office 365 subscription.
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How do I end "Background items Added" notification and/or process?
I uninstalled Dropbox but keep getting this annoying notification on my mac that Dropbox is adding items that can run in the background even though the app is deleted and it is disabled in the appropriate setting. How do I get this to end once and for all? Thanks!
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I'm unable to update my card details; "To protect your info, please verify your payment".
Hi There, My dropbox payment card has expired and I am unable to change my card, whenever i enter my new one I get this screen (see attached). Nothing happens, nothing is loading and my internet is very very good. Is there a way for me to update my card details here using support? Thanks, Glen
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How can I find which Dropbox account I'm billed for and get my invoice?
My credit card is charged for $127.79. I have to give the invoice to my admin dept. Under billing, it shows no payments or billing activity. I tried going through Chat but it also routed me to the same page and same message. I also tried to find the invoice by putting in the 12alphanumeric reference but no use. I have a…
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Entering password and the select box "Remember me"
Each time I log onto DropBox there is "Remember me" for password entering and I would like to know what it is for. Also how do I default setting not having "Remember me" selected. Thank you
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Changing Dropbox email, requires re-indexing of entire Dropbox
I have a 1.5TB drobox filled with millions of files. I have had to change my email once and it was a nightmare. Dropbox needs to be signed out of, resigned back into, and to do this requires dropbox to re-sync and re-index all the files. During this process many files become unavailable, sometimes for hours at a time. Guys…
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How can I control which folders get synced to my hard drive?
Hello, I need help with settings. I just purchase porfesional subscriptions. the purpose was i have couple ald laptops with family pictures, I would like to upload them to dropbox and keep pictures save no need syncronizing them with all my devices ( my laptops are full) . At the same time there is couple folders i would…
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Unsubscribe/change email without logging into account
We have an employee who no longer works for us, but keeps getting emails. How do I unsubscribe her email address without having to login to their account? Thank you
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Not receiving the verification email
I am not receiving my verification email. I have attempted this multiple times, on multiple browsers and platforms as well as my cell phone. I have confirmed with my email security provider that no-reply@dropbox.com is allowed. They see email from that address being sent to others in their system. I am also able to send…