Account Settings

Hi! My client tried to share a folder with me and accidentally sent me an invite to their team. I accepted the invite thinking I would get a shared file inside my personal business account. INSTEAD, all of my personal and business files have been merged with their team's documents. I am very angry and upset this is so…

Hello everyone, We have a paid subscription through one of our work email accounts, whose email was shut down. We soon realized that the account needs to stay active for us to recieve the code to sign into the dropbox account. So we restored the email account, attempted to sign in, but the code didn't come through. We…

I have one personal account and am linked to company X. Now I want to connect to another company Y : how do I do that? Can I link and then switch between 3 accounts? They are both clients and I need to switch fast and frequently between these accounts...

Hi, everyone. I currently have a Dropbox Plus account. I'd love to see when folks are opening my files (or have opened them.) Is there a way to track who's opened my links and see a full history? Let me know if you could...thank you! Matthew

Sir change my drombox gmail id

I was recently made owner of drop box account for our riding club, however I can't see admin console, what do I need to do?

I’m here in the newbies group because I don’t use Dropbox much, nor do I understand what I’m doing when I have files stored there. I’ve been asked to change my password at login, when I’m using the stored password. Frustrating!. Yesterday, after changing my password (to the one it won’t accept today), a new account with no…

I'm trying to switch from a mobile subscription (Apple) to a subscription to Dropbox. I was told to cancel my Apple subscription (which I did) and then I would be able to sign up on Dropbox. Yet, I'm still told that "Your plan and billing information are managed externally," when I try to upgrade online. I understand from…

My computer died, I rebuilt it, but the disk ended up being the "D:" instead of the "E:" drive. I need a way to tell DropBox that the folder is on the D drive, but i have found NO WAY to do this. I just get error messages about the folder disappearing. no way to change the folder. I have done this before, so it used to be…

Every instruction page tells me to go to my account page, click on settings, then click on billing, in order to update my credit card information. However, there is no "billing" button on my settings page. What should I do?

I have several connected apps to my Dropbox account. Several of them are restricted to view/edit specific folders that are related to them. Others are allowed to view all of my Dropbox folders. When I connected the apps, I just clicked "allow access to Dropbox". How can I restrict those connected apps with full access to…

Hi! Our company uses Dropbox Business, and lately we've noticed some strange confusion under "Activity". My activities show that I have moved certain files when in fact I haven't. The file's version history shows that a colleague would have moved that file, but this colleague denies doing it. Other colleagues are seeing…

Hello- I have a paid personal account and the live chat button is available to me for support. Unfortunately when I chose the button for English nothing happens at all. Does anyone know how to use live chat? I have tried it in Chrome, Internet Explorer and incognito, nothing.

I had a free Dropbox account for many years, using my primary email address. Several years ago, I set up a new account, with more storage, that I'm paying for so that I could share photos with my mom (now 98). At the time, I set up a new email address and associated it with that 2nd account. I don't use that email address…

I had a personal Dropbox that I accidentally merge with a Business account by using the same email. How can I get my personal Dropbox back with the email and content that is now associated with business Dropbox login.

The Dropbox site is giving me nothing but headaches. If I am signed out I can go to the billing page and it loads. If I go to sign in, the right side of the page doesn't load. I turned off ad blockers in case that was it. When I go to send an email about this problem I'm only given the option to write about billing issues.…

Hello, could you please add an option to disable Dark mode on Dropbox website? Is highly unusable for my eyesight. My system has dark mode on but most of apps have a switch to enable or disable it regardless system settings. I prefer some apps with dark mode and some without it. Please add an option to disable this on…

Hi, I am trying to connect my existing account to Dropbox application on a new Android Phone. Problem is that none of the option is working. I tried with my user name and my password, not working. I tried with unique code sent on my email, it always said the code is not valid. I tried to contact assistance but when I…

I initially setup dropbox through yahoo, then accidentally set up a gmail account on a new iMac computer. The dropbox App won't get rid of the Gmail account. I can't change the default Email back to Yahoo, and it's not letting me delete the dropbox app to start over. Can anyone help?

An employee left, so I tried to re-use the DB account for the new replacement. Unfortunately, we had set-up Forwarding on the 'old' employee after they left, so when we tried to re-allocate the old email address to the 'new' employee, no DB email verification changes got through (presumably DB suspected a fraud -rightly…

I've tried to follow the instructions that were provided to @Walter on 2/6/23 to disable automatic Dropbox start-up when I open my Mac. When I click on the Dropbox icon at the bottom of my screen, I get the file folders that I've set up, not a page that has my Profile initials. Where do I locate the Preferences? Thanks for…

Hello I have wrongly entered my date of birth today what should i do?

The desktop computer I used to set up my Dropbox account became corrupted, and I have replaced it with a new laptop. When I originally set up Dropbox on my old desktop, I added 2 other devises to have access to my files; My work laptop and my iPhone. Now that I have replaced my desktop PC with the new Laptop, how do I…

Hello everybody, Need to log in to my dropbox account but i forgot the password. I cant reset it because the email address is business and not available anymore to email servers. There is another way to confirm my id and have again access to my drop account?? Thank you very much.

I want to remove the payment option from my account. However, I cannot do this myself from the account page -- Dropbox itself points me to their customer service. I have Dropbox Basic, which only gives me access to the help center, the community, and a useless chatbot. The only community post I've found on this topic says…

Hi, I recently upgraded my plan back to Plus, but when I did, Dropbox created a new account. How do I get my computers to sync to the new account? I can't find this command anywhere.

Hello, I have a credit card charge from 20 October for a dropbox subscription of 199 euros, but when I go to my account there is no invoice. The invoice should be for this account. By mistake it could be for another account, but I'm not able to verify it because I don't have a transaction code that is required for…

Gmail lost

I tried to install Dropbox on my new computer. It says it is limited to three and that is all I have. The problem is, I think, is that it still has my prior laptop registered (with an iPad and iPhone as second and third). My laptop, a MS Surface Book, was damaged and has been replaced with the same type of computer (thanks…

I searched the help and forums, but couldn't quite find the answer to my question. My wife has a long-held Dropbox Plus personal account, which syncs to her laptop (via the Dropbox app with the standard Dropbox folder). She recently opened a Basic account for limited professional use, which has now grown and in need of an…