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Impossible to connect to my Dropbox account on a new Android phone
Hi, I am trying to connect my existing account to Dropbox application on a new Android Phone. Problem is that none of the option is working. I tried with my user name and my password, not working. I tried with unique code sent on my email, it always said the code is not valid. I tried to contact assistance but when I…
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Changing default Dropbox account on the Dropbox desktop app
I initially setup dropbox through yahoo, then accidentally set up a gmail account on a new iMac computer. The dropbox App won't get rid of the Gmail account. I can't change the default Email back to Yahoo, and it's not letting me delete the dropbox app to start over. Can anyone help?
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Email change after email forwarding was activated
An employee left, so I tried to re-use the DB account for the new replacement. Unfortunately, we had set-up Forwarding on the 'old' employee after they left, so when we tried to re-allocate the old email address to the 'new' employee, no DB email verification changes got through (presumably DB suspected a fraud -rightly…
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How to stop Dropbox from opening automatically on my Mac?
I've tried to follow the instructions that were provided to @Walter on 2/6/23 to disable automatic Dropbox start-up when I open my Mac. When I click on the Dropbox icon at the bottom of my screen, I get the file folders that I've set up, not a page that has my Profile initials. Where do I locate the Preferences? Thanks for…
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I can’t select "UK" when upgrading from a trial; Dropbox says I can't switch to another currency.
I have a basic account - I’m in the UK. I have upgraded to 2TB as a trial to use the Backup feature. I’m trying to add my payment info so that my trial to subscription is smooth when the trial ends on 16th Jan, however I’m unable to select Uk in the country drop down list. Error reads “you can’t change to a country with a…
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I added the wrong date of birth for my Dropbox account. How can I change it?
Hello I have wrongly entered my date of birth today what should i do?
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How to change my allowed devices for my account?
The desktop computer I used to set up my Dropbox account became corrupted, and I have replaced it with a new laptop. When I originally set up Dropbox on my old desktop, I added 2 other devises to have access to my files; My work laptop and my iPhone. Now that I have replaced my desktop PC with the new Laptop, how do I…
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I can't reset my password as I have no access to the email
Hello everybody, Need to log in to my dropbox account but i forgot the password. I cant reset it because the email address is business and not available anymore to email servers. There is another way to confirm my id and have again access to my drop account?? Thank you very much.
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How to remove my payment method from a Dropbox Basic account?
I want to remove the payment option from my account. However, I cannot do this myself from the account page -- Dropbox itself points me to their customer service. I have Dropbox Basic, which only gives me access to the help center, the community, and a useless chatbot. The only community post I've found on this topic says…
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How can I get my computers to sync with my new account?
Hi, I recently upgraded my plan back to Plus, but when I did, Dropbox created a new account. How do I get my computers to sync to the new account? I can't find this command anywhere.
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I can't find my Dropbox invoice, even though my credit card account has been debited.
Hello, I have a credit card charge from 20 October for a dropbox subscription of 199 euros, but when I go to my account there is no invoice. The invoice should be for this account. By mistake it could be for another account, but I'm not able to verify it because I don't have a transaction code that is required for…
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I lost my gmail - how can I access my account?
Gmail lost
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How can I remove a previously linked device, so I can link a new one?
I tried to install Dropbox on my new computer. It says it is limited to three and that is all I have. The problem is, I think, is that it still has my prior laptop registered (with an iPad and iPhone as second and third). My laptop, a MS Surface Book, was damaged and has been replaced with the same type of computer (thanks…
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Linking Personal and Business accounts - Account types?
I searched the help and forums, but couldn't quite find the answer to my question. My wife has a long-held Dropbox Plus personal account, which syncs to her laptop (via the Dropbox app with the standard Dropbox folder). She recently opened a Basic account for limited professional use, which has now grown and in need of an…
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Problem with Android app switching between accounts
Hi, I have the android app and my personal (basic) account and work account connected. I've recently noticed that if in the personal account there is no option to switch to the work account. I have to logout of the personal account and then it defaults back to the work account. Then if I want to get back to the personal…
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How do I find the "Billing" section on the Dropbox site?
How do I find "Billing" on the Dropbox site? It doesn't appear in the list on the left side of the screen after I click on Settings.
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Where are the desktop app preferences on my Mac device?
I have seen multiple references to the Dropbox preferences. I've spent a lot of time looking, but I can't find preferences anywhere. Where is that? Here's what I am seeing:
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I don't see an option to switch my Dropbox Plus plan from a monthly to yearly cycle.
I have searched articles and none seem to be able to help. I'm on Dropbox Plus, with monthly billing. Wish to switch to annual to save a few £. When I go to my Billing settings, view payment - and go to "change" I don't have an option to switch from monthly to annual - only to switch from Paypal to a card payment.. Where's…
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I'm being asked to update my billing info, but I have a Dropbox Basic account.
I am confused by the message I received from Dropbox asking for me to update my billing info. Here's the message: "Your credit card is expiring at the end of the month! To keep your Dropbox account current, click the button below to access your account and update your credit card expiration date and billing address. This…
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Cannot unlink Dropbox from Google Account
I cannot figure out how to unlink my dropbox account/login from my Google account on my PC laptop. On my PC laptop I do not use a Dropbox app, but anytime I go to "dropbox.com" it gives me the option to continue login using my Google account. I don't want that if it won't prompt me for a password. I have someone that will…
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I'm unable to pay for my Dropbox subscription, or change my payment method.
I am unable to pay for renewing my subscription. I also not able to change my payment method. How to fix it?
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Issue with removing old (unlinked) devices in Dropbox account settings page
Hi Dropbox community, Recently, I noticed that all of my devices from the entire history of my Dropbox app usage are listed again in the "Settings => Devices" section Upon attempting to remove these old devices by clicking on the trash icon next to the respective device hostname, I encountered a problem. Instead of…
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Incorrect email for verification. What do I do?
DB is sending verification emails to an unknown email address, not the one I provided upon purchase of my account. I am locked out of everything, including Chat. I cannot seem to contact them. What shall I do? I paid $119 and have no access, due to DB error,
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Dropbox keeps wanting to connect my computer (it already is)
Every time I start my system (Fedora 37) - Dropbox opens my browser and asks if I want to connect my computer to my Dropbox account. It already is and if I select yes it does nothing and selecting cancel un-syncs my computer with Dropbox. I can't get rid of this prompt and I'm not sure where it's originating from otherwise…
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Can I merge two Dropbox accounts?
I have two dropbox accounts under different email addresses. How do I combine the two accounts into one
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Multiple accounts using the Dropbox desktop app
Hi I have 2 accounts one my personal and other an organisational account. I find convenient to use the app on my windows pc and I find that I can see the organisational one not my other. I have gone to online account and logged out of the one that is there and even when logged into my personal account I can't see if in…
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Change of administrator after losing the current administrator in the business
Hello, We've recently had a change of CEO in our business and the old CEO held the administrator login for our dropbox account. How do we change the administrator in this situation?
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Date format in signatures is different to settings
Hi, I have a Dropbox Professional plan. It comes with 3 signature requests/month. (Will be upgraded to Essentials plan in December). In our Dropbox settings, I have the date set to "DD/MM/YYYY". (Language is English-UK). This all works fine and is reflected everywhere as it should. I'm now trying to set up my first…
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I have two devices connected but it says I've reached the limit of connected devices
I have used Dropbox on my 2011 Mac for years in a very limited way, for one specific application. I have a Basic account, as I only have 69 MB of data total. Now I need to send a file to someone from my phone and she suggested Dropbox, as the file is too big for email. I installed Dropbox on my iPhone 11, but it told me I…
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Resetting my Dropbox username
I'm currently trying to reset my Dropbox username, however I'm not receiving the verification email. I have added the Dropbox email address to my Outlook contact list so that it doesn't filter it out, but it's still not working. I have even received emails from no-reply@dropbox.com for other reasons, so I know I can get…