Account Settings

The admin to our basic dropbox passed away. Thought I was new admin but I see no "admin console" when I log in. I want to add additional admins for obvious reasons. Is it possible we don't have an admin - we can all administrate?

I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say: The "plan" and "manage plan" are completely absent from my options. I then tried to delete my account altogether, but it told me to cancel any ongoing subscriptions first, and this is what it looks like for me: As you can…

I am trying to change my email by the common procedure, however it shows a red "X" (with no error message) and doesn't let me change my email address... My email account will be deleted in a few days and I will loose access to my Dropbox account.

I recently received the email "Please don't ignore: Your setup isn't complete" I clicked the link and it took me to a page asking to install the mobile app which I already have via Google Play. Even so I went through the steps but each time I reclicked the link, it did not recognise the app (for my extra 250MB 😉) My…

Hi, I am trying to change me email to a gmail address, but the dialog when pressing 'Update email' sets a red ring around the 'new email' entry field and just has a small red cross below it with no error message and can't go any further. Has anyone come across this (I am on the free tier) Thanks, Ken

where can i find the Live chat on my account?? 

I've tried changing email, I've tried adding the contact, I've received the welcome to drop box email, but I cannot receive the verification email. I am trying to share a time sensitive file so if someone on the customer support team could reach out to me to resolve this issue it would be greatly appreciated. Pretty…

Hi there, Need some help. I have no idea what I have done, but somehow I have changed my cookie settings to prevent live chat. I have Chrome as a search engine and reset to default settings on all cookies. Not sure what to do. Please help. Thanks .

Hi all, had a search around of the net and was directed to this page; https://help.dropbox.com/create-upload/email-files-to-dropbox Trouble is that option doesn't exist. I've tried under the settings page clicking my avatar and checked settings/prefs for the admin console and the desktop app. Any ideas would be appreciated.

I downloaded Dropbox for Mac and it never asked me to login. The files and folders it is showing there are different from the online account I am logged into. I've looked up how to logout on a Mac but I'm not seeing what the instruction say (Click the Dropbox icon in your taskbar .....Click your avatar). Dropbox is in my…

Hi All, I have been a Basic Plan user for years. Have 3 legit decices. Just deleted 1 and added a new one. Dropbox is counting the new one twice now, so I cant have 3 devices. Their ChatBot has no answer or help. Can you? Thanks. Bales

Hi, im trying to edit my email account and get an error i do not understand and nothing is updated. help please... Thanx! Ronen

When I first created my Dropbox account long ago I used my hotmail address. When I now try to log in Dropbox says that my e-mail is xxxx@gmail. com and my files are gone. What to do?

Hi, please, how can I change language on my dropbox mobile app (iphone)? From the start the mobile app is in cyrillic. Of course I can change the language to English in Desktop/Web Dropbox, but on my mobile, there is no change. Even if I delete the cache in mobile app. Thank you!

I have two emails connected to one Dropbox however I seem to have been paying for two separate Dropbox accounts for years. I didn't realise until recently. I have tried every way possible to contact Dropbox but they don't seem to want to offer any support or even communication so I let one account laps in order that they…

I have several Dropbox accounts. Most have the blue Dropbox avatar in the upper left corner, and my own profile and initials in the upper right corner. One account has a black Dropbox avatar, which I think means it is synching (which it is not, since I deleted the app on my computer so that it would stop). On this account…

Here's the scenario. Mac OS Ventura, I have a Work Dropbox account & a Personal one. I connect these online while signed into my personal account easily enough. Go through the websites selective sync process for my personal account which changes the Personal Dropbox folder to the dropbox icon in Finder & in the dropdown…

I've been using a free account for a long time. I recently signed up for a paid account, BUT, i did not use the upgrade option, i just signed up for a new paid account. Can't figure out how to move all the data to the new account. Can't even figure out how to open the new account. (The free account auto opens on start up-…

As others have had the same issue, so too am I not able to receive the verification email to verify my email address. I have tried the "resend email" numerous times as well as checked spam/junk, clutter, as well as deleted and All Mail options. I just don't get the email. I have put the no-reply@dropox address in the…

I want to link my Apple id to my Dropbox account created by Apple id but found no way to do it. I have deleted my existing Dropbox account created by Apple id, but how can I link this Apple id to my existing Dropbox account?

Was adding new device but was not in the correct google account (have several). It actually let me set up a second Dropbox account using the same email and password as the old account. I am unable to connect to my old file structure and my previous plan due to this. And I need help fixing that.

Has anyone successfully changed their billing address in Dropbox? I have tried to change my billing address as I have moved and it will let me change the address but not the postcode. I contacted the chat facility and was told that the only way to change my postcode was to downgrade my account and then PAY AGAIN to…

I changed the linked email for my free Dropbox account and cannot access my old files. How do I recover them?

Hello We have the Basic Plan, the owner has left and I need to remove them and reassign ownership. Any advice welcomed!

I'm trying to change the email address for my account but something's not working right. I went to Settings and clicked to edit email. From there I get a popup asking for the new email address, a field to confirm the new address, and my account password. I've filled in the info and clicked the Update Email button and get a…

Hello, I'm a blind user using a screen reader on PC. Dropbox has changed it's layout and now I can't get to the settings menu in the system tray icon. I can only view searches, recent activity, and upgrade button. No menu is visible to the screen reader like before... Can you please fix it so I can continue to use your…

Hi, I got a new Mac Mini. Dropbox privat is running. I dont know how to add the Dropbox business account. When opening the app, the privat folder shows up.

HI can someone help me with linking my hotmail e mail account to my drop box account. I was offered it to create more space but I couldn't log in and now am not getting it as an option again!? TIA

Hello ! I wanted to make a backup of some folders I have on a partitioned drive on my PC. The problem is that in the Backup Dropbox Beta configuration it only shows me folders on the C:/ drive. My dropbox is also on another drive that is not C. Does anyone know how to fix this? Thank you very much for any answer!

I need to set up a Macbook to work with multiple accounts. Two people use the laptop, they have separate admin accounts on the machine. Also the two people have 2 indipendent Dropbox Plus accounts. I need each one to be able to use their own dropbox account when loggin in on the laptop. Is this possible? Is this…