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Wrong Date of Birth
Hello I have wrongly entered my date of birth today what should i do?
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How to change my allowed devices for my account?
The desktop computer I used to set up my Dropbox account became corrupted, and I have replaced it with a new laptop. When I originally set up Dropbox on my old desktop, I added 2 other devises to have access to my files; My work laptop and my iPhone. Now that I have replaced my desktop PC with the new Laptop, how do I…
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I can't reset my password as I have no access to the email
Hello everybody, Need to log in to my dropbox account but i forgot the password. I cant reset it because the email address is business and not available anymore to email servers. There is another way to confirm my id and have again access to my drop account?? Thank you very much.
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Remove payment option from a Dropbox Basic account
I want to remove the payment option from my account. However, I cannot do this myself from the account page -- Dropbox itself points me to their customer service. I have Dropbox Basic, which only gives me access to the help center, the community, and a useless chatbot. The only community post I've found on this topic says…
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How can I get my computers to sync with my new account?
Hi, I recently upgraded my plan back to Plus, but when I did, Dropbox created a new account. How do I get my computers to sync to the new account? I can't find this command anywhere.
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Annual Payment for Plus Plan using App Store
I'm tired of paying more for Plus monthly plan using my App Store account. When I try to sign up for the annual plan, I get an email stating that my "payment cannot be completed." Nothing is wrong with my credit card and all other apps accept payment without difficulty. Why am I having this issue with Dropbox?
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I lost my gmail - how can I access my account?
Gmail lost
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How can I remove a previously linked device, so I can link a new one?
I tried to install Dropbox on my new computer. It says it is limited to three and that is all I have. The problem is, I think, is that it still has my prior laptop registered (with an iPad and iPhone as second and third). My laptop, a MS Surface Book, was damaged and has been replaced with the same type of computer (thanks…
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Linking Personal and Business accounts - Account types?
I searched the help and forums, but couldn't quite find the answer to my question. My wife has a long-held Dropbox Plus personal account, which syncs to her laptop (via the Dropbox app with the standard Dropbox folder). She recently opened a Basic account for limited professional use, which has now grown and in need of an…
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Problem with Android app switching between accounts
Hi, I have the android app and my personal (basic) account and work account connected. I've recently noticed that if in the personal account there is no option to switch to the work account. I have to logout of the personal account and then it defaults back to the work account. Then if I want to get back to the personal…
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Where are the desktop app preferences on my Mac device?
I have seen multiple references to the Dropbox preferences. I've spent a lot of time looking, but I can't find preferences anywhere. Where is that? Here's what I am seeing:
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Cannot unlink Dropbox from Google Account
I cannot figure out how to unlink my dropbox account/login from my Google account on my PC laptop. On my PC laptop I do not use a Dropbox app, but anytime I go to "dropbox.com" it gives me the option to continue login using my Google account. I don't want that if it won't prompt me for a password. I have someone that will…
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Issue with removing old (unlinked) devices in Dropbox account settings page
Hi Dropbox community, Recently, I noticed that all of my devices from the entire history of my Dropbox app usage are listed again in the "Settings => Devices" section Upon attempting to remove these old devices by clicking on the trash icon next to the respective device hostname, I encountered a problem. Instead of…
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Incorrect email for verification. What do I do?
DB is sending verification emails to an unknown email address, not the one I provided upon purchase of my account. I am locked out of everything, including Chat. I cannot seem to contact them. What shall I do? I paid $119 and have no access, due to DB error,
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Dropbox keeps wanting to connect my computer (it already is)
Every time I start my system (Fedora 37) - Dropbox opens my browser and asks if I want to connect my computer to my Dropbox account. It already is and if I select yes it does nothing and selecting cancel un-syncs my computer with Dropbox. I can't get rid of this prompt and I'm not sure where it's originating from otherwise…
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Can I merge two accounts?
I have two dropbox accounts under different email addresses. How do I combine the two accounts into one
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Multiple accounts using Dropbox App
Hi I have 2 accounts one my personal and other an organisational account. I find convenient to use the app on my windows pc and I find that I can see the organisational one not my other. I have gone to online account and logged out of the one that is there and even when logged into my personal account I can't see if in…
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Change of administrator after losing the current administrator in the business
Hello, We've recently had a change of CEO in our business and the old CEO held the administrator login for our dropbox account. How do we change the administrator in this situation?
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Date format in signatures is different to settings
Hi, I have a Dropbox Professional plan. It comes with 3 signature requests/month. (Will be upgraded to Essentials plan in December). In our Dropbox settings, I have the date set to "DD/MM/YYYY". (Language is English-UK). This all works fine and is reflected everywhere as it should. I'm now trying to set up my first…
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I have two devices connected but it says I've reached the limit of connected devices
I have used Dropbox on my 2011 Mac for years in a very limited way, for one specific application. I have a Basic account, as I only have 69 MB of data total. Now I need to send a file to someone from my phone and she suggested Dropbox, as the file is too big for email. I installed Dropbox on my iPhone 11, but it told me I…
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Resetting my username
I'm currently trying to reset my Dropbox username, however I'm not receiving the verification email. I have added the Dropbox email address to my Outlook contact list so that it doesn't filter it out, but it's still not working. I have even received emails from no-reply@dropbox.com for other reasons, so I know I can get…
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no longer have access to the email I signed up with
I need to update my email address in my account because I no longer have access to the original email. If I update it in my account, will it send anything to the old email address? In other words, will I lose access to my account if I try to change the email address from an account I no longer have access to?
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I want to sign in only with my Dropbox email and password - not my Google account
Hello. I'm from Italy and I wish to know how can I access to Dropbox ONLY with ID and Password and NOT with Google profile. Actually when I try to access, system asks me "Do you want to use your Google Profile to access?". This it means that everyone who will use my PC (where I work with my Google account when I'm not…
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How to change my email address when the email is no longer active?
I need to change my email address as I no longer have access to the email. (Provider is useless) The instructions on Dropbox help simply don't work. Things are in different places to where they say they are and when you do find the right tab there is no 'edit' button thereby making it impossible. I am using a desktop Mac.
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Modify email adress of my account
Hello, I modified my email adress in my account. Then I was asqued to verify this new adress when I will receive an email for verification. I don't receive this verification email from DROPBOx. I tried several times and I checked that this new adress is OK. What may I do ? Thanks. My mail adress : [personal information…
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Is it possible to have more than one addtodropbox.com address ?
Is it possible to have more than just one addtodropbox.com address ? And sort them into different folders.
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Can't access shared folder because access has been given to a different account
My secondary email was given to a 3rd party for access to a folder, when I try to open the folder I get a message that says I’m signed in with my primary email and therefore cannot access. WhT am in doing wrong?
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I forgot the email address I used for a Dropbox account. What can I do?
Long ago i created a dropbox account when i purchased new device. Now i do not remember the email i used. How will i be able to know which email i used? I can recall the keywords of my email.
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Can't set up two-step verification for my country
for 2step verification, I want to add my mobile number but there is No my country, my country is Pakistan
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Two Personal Dropbox Accounts with different Plans in the same Laptop
Dear Community Support, Newby here. My intent: to have two personal dropbox account: 1st account with basic plan - been using this already and works like a charm. No intent to share. 2nd account will have family plan - files to be shared with fam members. I just created my 2nd account (different email account) in the same…