Account Settings

Double accounts under two different email addresses
Apparently in my interactions with Dropbox over the years, I have created two accounts under two different email accounts (it's a surprise to me). My original account, which has my files, I can see in the Finder on my MacBook. However, when I open Dropbox to login, there's a second account under the other email account,…
Cancelling an account associated with an email I no longer have access to
I have a subscription for a dropbox account that is associated with an old work email that I no longer have access to. I can't log in because of the two factor authentication that sends an email to that account. There does not appear to be a way to actually contact customer service. How can I cancel this subscription?
Recover lost account of same email
Old Account linked to Gmail won't accept password. Signed in with Google linked Gmail and it is totally new account. How do I recover old account?
I accidentally linked two separate Business teams
Hi all, I'm afraid I mistakenly linked two business teams or accounts when accepting a shared folder. I can't seem to find any information on unlinking the two teams. These are two separate businesses and must be unlinked. Thank you in advance!
Desktop app on Mac crashes when trying to link a second account
Hi I was using Dropbox Beta with the new cloud storage location in Ventura. I had both personal and business account on the desktop app. Things were working mostly ok, but I was having some issues with syncing, so I thought I should try leaving the beta. that's when all the problems started. After I left the beta, I could…
Can’t cancel free trial - don't see option in settings
I have followed the instructions to cancel my free trial by going into settings, tapping my name and then tapping subscriptions. Nothing shows up as a subscription for Dropbox. Please help.
How can I switch account log-ins?
How do I delete an old account that is preventing me from logging into a new account? The login keeps reverting to the other Dropbox account that was set up long ago. I can’t override that. It appears I need to log out of that old one first, before I can log into the new one. It was set up by someone else years ago, prior…
I can't reset my password
Hello, when i try to reset my password by indicating the email address of my account, i got this message : Too many attempts. Please try again in a few minutes. And when i try to reset my password with the security settings of my account, i put my old one and a new one, but nothing happens when i click on modify. Can…
Verification code not working on the desktop app
Unable to login in new computer. Verification code is texted to phone but every time I type it in to the computer it says it is not valid, have tried changing password and tried sending multiple codes.
Unable to change email - "Too many attempts. Please try later"
I have been trying to change my account's email address from my current email to EMAIL 2. I keep getting the same error: "EMAIL 2 is in use." To verify this, I created a new Dropbox account with EMAIL 2, and it worked. So, EMAIL 2 is indeed NOT in use. Strange. I have since deleted the new account, but it takes 7 days to…
Unable to move Dropbox folder from users to C drive as I'm getting an error
I am unable to create my dropbox folder in (C:), it only lets me in users/user, but this does not work for me because im trying to work on a shared project and the file route breaks because of the location of my folder, ive tried just about everything from unistalling to manully moving, please help me Thank you
I can't access my account, in order to change my phone number it asks for a code to get in.
Hello does anyone know how u get in contact with Dropbox I need my phone number changing it’s a old phone number and now it asks for a code too get in my Dropbox don’t wanna loose all my photos any help thanks
Change email but I accidentally created an new account with the email I want to switch to.
I thought I had changed my email on dropbox but apparently hadn't. While I was disctracted on the phone I told it to just log in with my google account with my new email and it set up a new account. Now if I log in to change my email it says that my other email is being used. If I delete the new account will that allow me…
Cancelling a Subscription
Hi, Wondering how to cancel a subscription for the company I work for. I followed the instructions in the help center, but under our "plan" tab there is no option to cancel the subscription. There is also not anywhere that offers a way to contact support to fix this issue.
incorrect email address on account
I tried to share a file and my email address could not be verified. I found that it is not entered correctly in the account. Seems easy to edit but I have to verify the email address before changing it. This cannot be done since the address on the account is not a valid address. So, how do I get the address changed?
How to reset the file system warning options on Mac
I have a new Macbook Air M3. I am new to mac. I have DB for Business. I have DB on macOS on File Provider. I opened an excel file in a shared folder and a system prompt came up asking me if I want to lock the file. I chose no and also selected the box to not show this prompt again. Well I want to show it again. I read I…
If I remove a "family member" , will the folders the member initiated stay on my account?
If I want to remove a "family member"/user from our account will the folders that member initiated/created stay on my account? Also, will they no longer have access to the folders they created? Thank you for your help.
Can't link Team Account with Personal (Basic) Account
I can't link my Team Account to my Personal Account. On MacOS, if I attempt to "Add Team Account" using the app or a web browser, it brings me to a web page that says "Sign in to link your team Dropbox", and when I enter the email address for my Team Account (a Business Account) it says "Single sign-on enabled", but when I…
Cancelled free trial but it was supposed to downgrade when the trial period was over
Hi, My free trial was supposed to end 2/26/23 but when I cancelled today, it automatically downgraded my account back to Basic. I used a credit card and per your website, it says it would not downgrade until the end of the trial period: If you cancel your free trial before it ends, you won’t be charged for the plan. When…
How do I change my email address and username?
how do I change my email address/username in my acct.
Changing email
Hi The email I set up my account with is no longer active. When I sign in to my account, a verification code is being sent to the expired email address. How can I access my dropbox account without access to the verification code?
Login Difficulty due to 2FA & no access.
Hi, I've lost access to my dropbox account. It is setup with two factor authentication. My mobile recently broke, causing me to lose my backup codes. So I am unable to get the code in order to log into that DropBox account. I tried to login to Dropbox with the password but Dropbox is asks authentication code to that…
Joining Dropbox for teams account added all my files to my client's account
Hi! My client tried to share a folder with me and accidentally sent me an invite to their team. I accepted the invite thinking I would get a shared file inside my personal business account. INSTEAD, all of my personal and business files have been merged with their team's documents. I am very angry and upset this is so…
Not receiving the 6 digit verification code to access the account.
Hello everyone, We have a paid subscription through one of our work email accounts, whose email was shut down. We soon realized that the account needs to stay active for us to recieve the code to sign into the dropbox account. So we restored the email account, attempted to sign in, but the code didn't come through. We…
Can I pair three Dropbox accounts (one personal and two Business)?
I have one personal account and am linked to company X. Now I want to connect to another company Y : how do I do that? Can I link and then switch between 3 accounts? They are both clients and I need to switch fast and frequently between these accounts...
Can I see who's viewed my files via link?
Hi, everyone. I currently have a Dropbox Plus account. I'd love to see when folks are opening my files (or have opened them.) Is there a way to track who's opened my links and see a full history? Let me know if you could...thank you! Matthew
How can I change my Dropbox email address?
Sir change my drombox gmail id
I'm an admin but I can't locate the admin console. Why?
I was recently made owner of drop box account for our riding club, however I can't see admin console, what do I need to do?
Password changes creating new account
I’m here in the newbies group because I don’t use Dropbox much, nor do I understand what I’m doing when I have files stored there. I’ve been asked to change my password at login, when I’m using the stored password. Frustrating!. Yesterday, after changing my password (to the one it won’t accept today), a new account with no…
update folder location
My computer died, I rebuilt it, but the disk ended up being the "D:" instead of the "E:" drive. I need a way to tell DropBox that the folder is on the D drive, but i have found NO WAY to do this. I just get error messages about the folder disappearing. no way to change the folder. I have done this before, so it used to be…

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