Account Settings

I wish to change some settings. When I click on either the dropbox icon (either right click or left click, I expect to see some dialog box where I can changes settings. Instead I see Windows explorer showing the cache directory of the applications. How can I get to the dropbox settings dialog box if I cannot access it this…

I've had some Dropbox accounts and recently I've tried to acess them but I'm facing problems trying to do this, because the verification emails are not being sent, I don't know why.. I need an answer or instructions.. my Gmail accounts are working normally, I guess the problem is your server.

My account was hacked this morning. I received an email stating that my email was changed. All of the files are gone and I am no longer dropbox plus - downgraded to basic. Please please please DROPBOX help me - I use dropbox for my business and all of my business files are now deleted off of my account and off of my…

Please automatically upload videos from camera roll to Dropbox. Videos can be more precious than photos to users and this feature being optional with no prompt or notification to warn as such can cause great distress if missed. Most other platforms have this done automatically so users do not think to double check this…

Hi Guys, I had an old account user with Drpbox (since 2010)! In this year i have changed my ISP from Fastweb to Vodafone. My fastweb mail (the Dropbox user account) it's EXPIRED!!! In addition, So that I don't miss anything, i have changed my phone and i can't do the recovery hardware procedure! So i have lost my spaces!…

Hi, can't recover my other (older) account, which is obviously associated to another mail. I tried to get a mail to create a new password but I didn't find anything in the "inbox" and "spam" folder. I've tried many times (I waited 24 hours because I tried too many times, but the situation is the same) Thank you for your…

I have used Dropbox previously with no issues at another company. I have bought the basic plan and advised by dropbox support. When I go to share the folder, its says I need to verify my email first. I click on the verify link and it takes me back to the folder but I still can't share the folder! Please help!

I am unable to change the name of a device (an iPad) that appears in the online Security panel of my account. On the iPad I delinked the device from my Dropbox account, then confirmed that it disappeared from the device list in the online Security panel. Then on the iPad I changed the device name using the prescribed…

Hi We have a family plan and the family manager is no longer able to continue in that role for serious health reasons. What we need to do is transfer ownership so that one of the other members within the family plan can take over the role of manager and become responsible for future payments when they are due. Is there a…

Hello, I recently cancelled my Dropbox professional trial, but did not receive an email confirming the cancellation. I followed the chatbot's suggestion of checking my spam folder and resetting my password, but no email to be seen. I also want to remove the payment method on my account (under manage account -> billing) due…

Dear Dropbox community I recently changed my phone& when I tried to log onto the Dropbox app on the new phone it asked me to input a code that was sent to an email I no longer use. My Dropbox account was created 15+ years ago with this email but in the meantime the domain ceased to exist so I can't access this email inbox…

Under Dropbox "Your activity" on my Mac, when a normally "hidden" file is synchronized (e.g. files in a "dot" folder, like .syncfolder), it appears briefly in the "TODAY" section, then disappears. Is there any way to always show all files synced, including "hidden" files? I can't recall when this started happening,…

hello i lost my phone so thats why i cant login my old account and i also trying to login after 2 or 3 years i have email paswrd but when i am logging in they said we sent a code on your email or linked device. but i didnt received any code on my email and i told you i lost my phone plzz help

I've been using Dropbox for years through one email address. I recently closed the business connected to this email so (I thought) I changed the email associated with my Dropbox to a new address. Now I am only able to access my files and folders if I login to Dropbox on a browser. I want to be able to access the files, as…

As an admin, i need to turn off the "Activity in shared folders (weekly digest)" emails. I know, as a user, my team can do this (Account > Notifications > deselect "Activity in shared folders (weekly digest)") I need to do it as an admin for the whole team/company. Is there any way?

I've enabled the email to dropbox feature and can receive emails to long email address supplied. I've tried setting up a shorter email on my custom domain to auto forward to the long address but it never seems to receive the attachments. Is there a limitation to this? I would rather share a shorter more memorable email…

I am the owner of a (free plan) Dropbox folder that is shared with others. I do not seem to have an 'admin console' on after the log in page. Is the admin console available for paid plans only?

How do we get to speak to a live human being at Dropbox?

I have 2 separate dropbox accounts. One is my personal account and one is my Dropbox Plus account for my work (they use separate email addresses). I want to be able to have both dropboxes available at the same time on my imac. I am logged in to my personal account, when I click on the icon in the top menu bar and then on…

Hi all, I moved to a different country so am trying to update my credit card info but it keeps on getting declined because I can't change the credit card to one with a different currency. Only thing I can think of is to cancel and repurchase the same subscription but in a 'new country '. Any other suggestions?

This is a general question for admins in organizations using Dropbox for Business. How do you support users who are having Dropbox syncing issues on Windows endpoints? I have been creating a screen sharing session where I can investigate syncing issues on the endpoint. It seems to me that Dropbox for Business is missing…

When I try to follow these instructions, I don't have a Move option. Windows: Manually move the Dropbox folder back to its default location * Close any applications on your computer that may be using your Dropbox files and folders. * Click the Dropbox icon in the taskbar. * Click your avatar (profile picture or initials)…

The admin to our basic dropbox passed away. Thought I was new admin but I see no "admin console" when I log in. I want to add additional admins for obvious reasons. Is it possible we don't have an admin - we can all administrate?

I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say: The "plan" and "manage plan" are completely absent from my options. I then tried to delete my account altogether, but it told me to cancel any ongoing subscriptions first, and this is what it looks like for me: As you can…

I am trying to change my email by the common procedure, however it shows a red "X" (with no error message) and doesn't let me change my email address... My email account will be deleted in a few days and I will loose access to my Dropbox account.

I recently received the email "Please don't ignore: Your setup isn't complete" I clicked the link and it took me to a page asking to install the mobile app which I already have via Google Play. Even so I went through the steps but each time I reclicked the link, it did not recognise the app (for my extra 250MB 😉) My…

Hi, I am trying to change me email to a gmail address, but the dialog when pressing 'Update email' sets a red ring around the 'new email' entry field and just has a small red cross below it with no error message and can't go any further. Has anyone come across this (I am on the free tier) Thanks, Ken

where can i find the Live chat on my account?? 

I've tried changing email, I've tried adding the contact, I've received the welcome to drop box email, but I cannot receive the verification email. I am trying to share a time sensitive file so if someone on the customer support team could reach out to me to resolve this issue it would be greatly appreciated. Pretty…