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Date format in signatures is different to settings
Hi, I have a Dropbox Professional plan. It comes with 3 signature requests/month. (Will be upgraded to Essentials plan in December). In our Dropbox settings, I have the date set to "DD/MM/YYYY". (Language is English-UK). This all works fine and is reflected everywhere as it should. I'm now trying to set up my first…
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I have two devices connected but it says I've reached the limit of connected devices
I have used Dropbox on my 2011 Mac for years in a very limited way, for one specific application. I have a Basic account, as I only have 69 MB of data total. Now I need to send a file to someone from my phone and she suggested Dropbox, as the file is too big for email. I installed Dropbox on my iPhone 11, but it told me I…
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Resetting my username
I'm currently trying to reset my Dropbox username, however I'm not receiving the verification email. I have added the Dropbox email address to my Outlook contact list so that it doesn't filter it out, but it's still not working. I have even received emails from no-reply@dropbox.com for other reasons, so I know I can get…
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no longer have access to the email I signed up with
I need to update my email address in my account because I no longer have access to the original email. If I update it in my account, will it send anything to the old email address? In other words, will I lose access to my account if I try to change the email address from an account I no longer have access to?
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I want to sign in only with my Dropbox email and password - not my Google account
Hello. I'm from Italy and I wish to know how can I access to Dropbox ONLY with ID and Password and NOT with Google profile. Actually when I try to access, system asks me "Do you want to use your Google Profile to access?". This it means that everyone who will use my PC (where I work with my Google account when I'm not…
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How to change my email address when the email is no longer active?
I need to change my email address as I no longer have access to the email. (Provider is useless) The instructions on Dropbox help simply don't work. Things are in different places to where they say they are and when you do find the right tab there is no 'edit' button thereby making it impossible. I am using a desktop Mac.
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Modify email adress of my account
Hello, I modified my email adress in my account. Then I was asqued to verify this new adress when I will receive an email for verification. I don't receive this verification email from DROPBOx. I tried several times and I checked that this new adress is OK. What may I do ? Thanks. My mail adress : [personal information…
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Is it possible to have more than one addtodropbox.com address ?
Is it possible to have more than just one addtodropbox.com address ? And sort them into different folders.
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Can't access shared folder because access has been given to a different account
My secondary email was given to a 3rd party for access to a folder, when I try to open the folder I get a message that says I’m signed in with my primary email and therefore cannot access. WhT am in doing wrong?
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I forgot the email address I used for a Dropbox account. What can I do?
Long ago i created a dropbox account when i purchased new device. Now i do not remember the email i used. How will i be able to know which email i used? I can recall the keywords of my email.
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Can't set up two-step verification for my country
for 2step verification, I want to add my mobile number but there is No my country, my country is Pakistan
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Two Personal Dropbox Accounts with different Plans in the same Laptop
Dear Community Support, Newby here. My intent: to have two personal dropbox account: 1st account with basic plan - been using this already and works like a charm. No intent to share. 2nd account will have family plan - files to be shared with fam members. I just created my 2nd account (different email account) in the same…
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I want to disconnect my old computer from my Dropbox account and connect my new one
New Dropbox user here. I need to transfer my Dropbox to a new computer and delete it from the other. Can someone explain? Thank you.
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Preferences do not appear when I open the app in the system tray
I am using Dropbox on windows 10 When I open the DB app in the system tray there is only Sync History and Activity tabs (pasted below) - no avatar or settings (I want to change the selective sync settings) Version 185.4.6054 Sync is up to date thanks
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I think I have two Dropbox accounts, but I can't change the account I see in my Windows Explorer
I think I accidentally created a new dropbox account when I was setting up a new computer (one that I ended up having to return and wipe of data). That account I paid for to have extra space. The problem is on my old computer (the one I am still using), I have a Dropbox, but it keeps telling me I need more data and to get…
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Switching emails on an acount
We have an employee who had set up their Dropbox account using a gmail and not our company email account (Outlook). How do they switch the account to their company email? Will this cause any issues with access tied to the account and gmail?
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Displaying all non-synced folders along with synced folders
I would like to view all my desktop folders, even those that are not synced in dropbox. I know this is possible, because my previous Mac allowed this, and the "online only" folders were indicated as such. My new Mac is showing only those selectively synched. How do we display all the folders, including un-synced? Thank you.
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Someone using my email built an account. How do I get it back?
I own the email that this account was set up on. When I tried to log in it was in Spanish and had another persons profile and data in here. I'm assuming this person must have used my actual email as a throw away email he made up. How do I get this account back attached to my email?
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STOP DROPBOX FROM SAVING SCREENSHOTS 2023
This is driving me crazy. I've followed online instructions but cannot find my dropbox preference where it supposedly gives me the option to turn off screenshots. Can anybody help?
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Email address already taken
My main dropbox account is linked to an old email address that I no longer use. I have tried to change the email address to the one I use but it is already taken, by me. I have paid for a space upgrade for Dropbox on my PC (old email address) but can't access the extra space on my lap top (new email address). I don't want…
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Need to change email address but can't access the email...
I signed up with an address that I no longer have access to. I can access the account with a password, using my personal computer. I changed the email address and it sent a confirmation email to my new email. I clicked 'confirm' and it asked me to log in with my password. I did. Then it said it sent an email to the address…
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Wrong user name in my profile
I received an email saying my drop box was full but couldn't remember my password so I did a reset but now when I log in the user name that appears in not mine! Plus there are no files at all. It's like I'm logged into someone else's account (which makes me nervous).... Help!
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Desktop app logging me in automatically after I log out
i have multiple accounts and when i try to log in to an account i am automatically being logged in to the account i have just logged out of and there is no option to log in to another account. im using windows 10
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My Dropbox account was deleted due to inactivity, can I get back my referral space?
Hi, My account was deleted as I was inactive for over a year, and I understand that but is it possible if I can get back the space I earned through referrals to friends previously and yes, I registered with the same email address?
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Apps log out remotely
Hi all, quick question. I read that if I have lost a device with the app logged in can I log out remotely even if device is not connected to wifi? I read in support that you can log out of all devices remotely but didn't suggest if this was possible only with WiFi connection. Many thanks
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The date format is not changed
In the settings it is not possible to change the date format. The date format is not changed to DD/MM/YYYY The problem can be solved?
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Help in getting to speak with someone, in order to access my account. No access to the email address
Hi - I am both a (paid) Pro and a (free) Basic customer in UK - one used for professional reasons, the other personal. There are account complications which the Bot is not helping me with ("Ask another question"), hence which need discussing with a live person. Accessing Customer Support, however, requires me to first sign…
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Change my email address without having access to email account used to create the dropbox account
Hej, I have a problem. The email account I used when creating my dropbox account isn't valid anymore. I do remember my password. When I try to log in (as described in the upport section), Dropbox says it sends a code to my invalid emailaddress. Is there a way around this? I can access my account on my phone. Can I change…
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How to merge two accounts?
Hi all! I have two account - one with an old email account and one with a new email account. My old email account has half a terabyte of files in it. My new email has a couple files shared with me by folks. I don't have access to my old email account anymore (but I AM logged in to Dropbox everywhere with that.) I went to…
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Why are certain people listed as my Contacts?
Hello, Why would these 3 people be listed as Contacts for my Account? Also why does it show that they viewed my recently downloaded Tax Returns that I shared to my Tax Accountant? Cameron [removed] [removed] Account Executive at [removed] Tina [removed] [removed] Account Executive at [removed] Summer [removed] [removed]…