Account Settings

Verification code not working on the desktop app
Unable to login in new computer. Verification code is texted to phone but every time I type it in to the computer it says it is not valid, have tried changing password and tried sending multiple codes.
Unable to change email - "Too many attempts. Please try later"
I have been trying to change my account's email address from my current email to EMAIL 2. I keep getting the same error: "EMAIL 2 is in use." To verify this, I created a new Dropbox account with EMAIL 2, and it worked. So, EMAIL 2 is indeed NOT in use. Strange. I have since deleted the new account, but it takes 7 days to…
Unable to move Dropbox folder from users to C drive as I'm getting an error
I am unable to create my dropbox folder in (C:), it only lets me in users/user, but this does not work for me because im trying to work on a shared project and the file route breaks because of the location of my folder, ive tried just about everything from unistalling to manully moving, please help me Thank you
I can't access my account, in order to change my phone number it asks for a code to get in.
Hello does anyone know how u get in contact with Dropbox I need my phone number changing it’s a old phone number and now it asks for a code too get in my Dropbox don’t wanna loose all my photos any help thanks
Change email but I accidentally created a new account with the email address I want to switch to
I thought I had changed my email on dropbox but apparently hadn't. While I was disctracted on the phone I told it to just log in with my google account with my new email and it set up a new account. Now if I log in to change my email it says that my other email is being used. If I delete the new account will that allow me…
Incorrect email address on Dropbox account
I tried to share a file and my email address could not be verified. I found that it is not entered correctly in the account. Seems easy to edit but I have to verify the email address before changing it. This cannot be done since the address on the account is not a valid address. So, how do I get the address changed?
How to reset the file system warning options on Mac
I have a new Macbook Air M3. I am new to mac. I have DB for Business. I have DB on macOS on File Provider. I opened an excel file in a shared folder and a system prompt came up asking me if I want to lock the file. I chose no and also selected the box to not show this prompt again. Well I want to show it again. I read I…
If I remove a "family member" , will the folders the member initiated stay on my account?
If I want to remove a "family member"/user from our account will the folders that member initiated/created stay on my account? Also, will they no longer have access to the folders they created? Thank you for your help.
Can't link Team Account with Personal (Basic) Account
I can't link my Team Account to my Personal Account. On MacOS, if I attempt to "Add Team Account" using the app or a web browser, it brings me to a web page that says "Sign in to link your team Dropbox", and when I enter the email address for my Team Account (a Business Account) it says "Single sign-on enabled", but when I…
How do I change my email address and username?
how do I change my email address/username in my acct.
Access account without verification code that's sent to my expired email address
Hi The email I set up my account with is no longer active. When I sign in to my account, a verification code is being sent to the expired email address. How can I access my dropbox account without access to the verification code?
Joining Dropbox for teams account added all my files to my client's account
Hi! My client tried to share a folder with me and accidentally sent me an invite to their team. I accepted the invite thinking I would get a shared file inside my personal business account. INSTEAD, all of my personal and business files have been merged with their team's documents. I am very angry and upset this is so…
Not receiving the 6 digit verification code to access the account.
Hello everyone, We have a paid subscription through one of our work email accounts, whose email was shut down. We soon realized that the account needs to stay active for us to recieve the code to sign into the dropbox account. So we restored the email account, attempted to sign in, but the code didn't come through. We…
Can I pair three Dropbox accounts (one personal and two Business)?
I have one personal account and am linked to company X. Now I want to connect to another company Y : how do I do that? Can I link and then switch between 3 accounts? They are both clients and I need to switch fast and frequently between these accounts...
Can I see who's viewed my files via link?
Hi, everyone. I currently have a Dropbox Plus account. I'd love to see when folks are opening my files (or have opened them.) Is there a way to track who's opened my links and see a full history? Let me know if you could...thank you! Matthew
How can I change my Dropbox email address?
Sir change my drombox gmail id
I'm an admin but I can't locate the admin console. Why?
I was recently made owner of drop box account for our riding club, however I can't see admin console, what do I need to do?
Password changes creating new account
I’m here in the newbies group because I don’t use Dropbox much, nor do I understand what I’m doing when I have files stored there. I’ve been asked to change my password at login, when I’m using the stored password. Frustrating!. Yesterday, after changing my password (to the one it won’t accept today), a new account with no…
Do I need to wait for my annual Apple subscription to expire, before upgrading via Dropbox?
I'm trying to switch from a mobile subscription (Apple) to a subscription to Dropbox. I was told to cancel my Apple subscription (which I did) and then I would be able to sign up on Dropbox. Yet, I'm still told that "Your plan and billing information are managed externally," when I try to upgrade online. I understand from…
Updating my Dropbox folder's location
My computer died, I rebuilt it, but the disk ended up being the "D:" instead of the "E:" drive. I need a way to tell DropBox that the folder is on the D drive, but i have found NO WAY to do this. I just get error messages about the folder disappearing. no way to change the folder. I have done this before, so it used to be…
I can't find the Billing page, under account settings, to update my payment method.
Every instruction page tells me to go to my account page, click on settings, then click on billing, in order to update my credit card information. However, there is no "billing" button on my settings page. What should I do?
Can I restrict my connected apps from accessing all my files to accessing only what they need?
I have several connected apps to my Dropbox account. Several of them are restricted to view/edit specific folders that are related to them. Others are allowed to view all of my Dropbox folders. When I connected the apps, I just clicked "allow access to Dropbox". How can I restrict those connected apps with full access to…
My activities show someone else's activities
Hi! Our company uses Dropbox Business, and lately we've noticed some strange confusion under "Activity". My activities show that I have moved certain files when in fact I haven't. The file's version history shows that a colleague would have moved that file, but this colleague denies doing it. Other colleagues are seeing…
There's no option for cancelling my Dropbox trial. How can I make sure I don't get charged?
I signed up for a free trial, on a Windows laptop computer. I was told that if I didn't cancel before a certain date I would be charged. I want to cancel, but the instructions for cancelling a trial on a Windows laptop are not working - the section it tells me to go to does not exist. There is no 'Plan' tab'. I followed…
Live chat button does not work
Hello- I have a paid personal account and the live chat button is available to me for support. Unfortunately when I chose the button for English nothing happens at all. Does anyone know how to use live chat? I have tried it in Chrome, Internet Explorer and incognito, nothing.
Change my email address without having access to email account used to create the Dropbox account.
I had a free Dropbox account for many years, using my primary email address. Several years ago, I set up a new account, with more storage, that I'm paying for so that I could share photos with my mom (now 98). At the time, I set up a new email address and associated it with that 2nd account. I don't use that email address…
The Billing page of the Dropbox website won't load properly, if I'm signed in.
The Dropbox site is giving me nothing but headaches. If I am signed out I can go to the billing page and it loads. If I go to sign in, the right side of the page doesn't load. I turned off ad blockers in case that was it. When I go to send an email about this problem I'm only given the option to write about billing issues.…
Dark mode switch is missing on the Dropbox website
Hello, could you please add an option to disable Dark mode on Dropbox website? Is highly unusable for my eyesight. My system has dark mode on but most of apps have a switch to enable or disable it regardless system settings. I prefer some apps with dark mode and some without it. Please add an option to disable this on…
Impossible to connect to my Dropbox account on a new Android phone
Hi, I am trying to connect my existing account to Dropbox application on a new Android Phone. Problem is that none of the option is working. I tried with my user name and my password, not working. I tried with unique code sent on my email, it always said the code is not valid. I tried to contact assistance but when I…
Changing default Dropbox account on the Dropbox desktop app
I initially setup dropbox through yahoo, then accidentally set up a gmail account on a new iMac computer. The dropbox App won't get rid of the Gmail account. I can't change the default Email back to Yahoo, and it's not letting me delete the dropbox app to start over. Can anyone help?

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