Account Settings

First, this Dropbox community doesn't seem to have the category I need to post this, so given I want to "delete" a email that's linked to my DropBox account, I'm putting it here. To start, I've had a DropBox account for 10-15 years but not a regular user. Second, I setup the account using a YAHOO email account. All has…

Hi, I have a Macbook Pro M1 and can't select any microphone in the Capture app. This is just a problem with this app because, with others like Loom, it works. I tried also with an external microphone but it still doesn't work.

Hi folks! I'm looking to change my email address from email A to email B. email A has a lot of extra GBs that I received years ago I enrolled email B in Dropbox years ago, but I've never used it as email B had much more storage space Can I change A to B if B is already enrolled in Dropbox? If not, what can I do to be able…

Dropbox allows hackers to create an account using your email address without any form of verification to send out phishing emails. They then lock the account using 2fa preventing the real owner of the email address from getting in to take corrective actions.

My email is a normal **********@gmail.com and it is the email connected to my Dropbox account. When I initially signed in to Dropbox, I accidentally signed in as anonymous mail, i hurry up and pressed the suggested link and unfortunatly it wasn't reversable (i regret it the moment i finished sign in). It's making me…

I have edited both my profile settings and the pdf settings specifically to generate a "view only" link. However, every time I go to share the link I continue to see on the top bar that the pdf is editable. Not only is it editable but anyone can edit it for everyone. What do I need to do to change this? I have even logged…

I just had to use my emergency code to sign in after changing my phone number. Now how do I change my phone number on the account so I don't get locked out again. But I can't find a place to do it. Can anyone help? Also, how do I turn off this blasted two-factor ID? It is more trouble than it is worth.

I have Dropbox Free and am allotted three computers. I use two. How do I add and sync my wife's laptop as the third. She already has a Dropbox account.

I am trying to change the email on my account to my new work email. I established the account with a personal account. The new email I am trying with saying already taken - but how since i own this email and never used it before with drop box. How can I change it? Thank you

I paired down my email acounts, I had three I was using daily. The email account I used for the hellofax / dropbox fax account was a gmail account and I removed gmail from that google account, thinking I could add it again if needed. I completely forgot to change the email with the hf/dp account first. I would log in using…

Someone created a dropbox account using my personal email (it was identical but without a point. For example name.surname@mail.com and surnamename@mail.com) I didn't have a dropbox account so this person have been able to create it, but as soon as the verification mail arrived me, I changed the password. Now I don't know…

HI the selective sync is gone. I use to be able to go to Preferences, Sync, then selective sync. but now it has Dropbox folder updates you are not eligible for the new Dropbox for MacOS on file provider at this time. Any help would be great thanks 

I've taken over management of an organisation with several large business dropbox accounts. I can see we have a large amount of data that has been shared with external parties, there has been no oversight of this and it would appear that there are some documents that are sensitive that have been shared that shouldn't have…

Apparently in my interactions with Dropbox over the years, I have created two accounts under two different email accounts (it's a surprise to me). My original account, which has my files, I can see in the Finder on my MacBook. However, when I open Dropbox to login, there's a second account under the other email account,…

Old Account linked to Gmail won't accept password. Signed in with Google linked Gmail and it is totally new account. How do I recover old account?

Hi all, I'm afraid I mistakenly linked two business teams or accounts when accepting a shared folder. I can't seem to find any information on unlinking the two teams. These are two separate businesses and must be unlinked. Thank you in advance!

Hi I was using Dropbox Beta with the new cloud storage location in Ventura. I had both personal and business account on the desktop app. Things were working mostly ok, but I was having some issues with syncing, so I thought I should try leaving the beta. that's when all the problems started. After I left the beta, I could…

How do I delete an old account that is preventing me from logging into a new account? The login keeps reverting to the other Dropbox account that was set up long ago. I can’t override that. It appears I need to log out of that old one first, before I can log into the new one. It was set up by someone else years ago, prior…

Hello, when i try to reset my password by indicating the email address of my account, i got this message : Too many attempts. Please try again in a few minutes. And when i try to reset my password with the security settings of my account, i put my old one and a new one, but nothing happens when i click on modify. Can…

The "add dice up to 14" captcha - five times in a row - with a time limit - grainy images - that resets if you get one single wrong answer is absolutely not a test of me "being human". It is a frustrating and ridiculous waste of time that is not disability friendly and simply impossible under some internet conditions.…

I have been trying to change my account's email address from my current email to EMAIL 2. I keep getting the same error: "EMAIL 2 is in use." To verify this, I created a new Dropbox account with EMAIL 2, and it worked. So, EMAIL 2 is indeed NOT in use. Strange. I have since deleted the new account, but it takes 7 days to…

I am unable to create my dropbox folder in (C:), it only lets me in users/user, but this does not work for me because im trying to work on a shared project and the file route breaks because of the location of my folder, ive tried just about everything from unistalling to manully moving, please help me Thank you

Hello does anyone know how u get in contact with Dropbox I need my phone number changing it’s a old phone number and now it asks for a code too get in my Dropbox don’t wanna loose all my photos any help thanks

I thought I had changed my email on dropbox but apparently hadn't. While I was disctracted on the phone I told it to just log in with my google account with my new email and it set up a new account. Now if I log in to change my email it says that my other email is being used. If I delete the new account will that allow me…

I tried to share a file and my email address could not be verified. I found that it is not entered correctly in the account. Seems easy to edit but I have to verify the email address before changing it. This cannot be done since the address on the account is not a valid address. So, how do I get the address changed?

I have a new Macbook Air M3. I am new to mac. I have DB for Business. I have DB on macOS on File Provider. I opened an excel file in a shared folder and a system prompt came up asking me if I want to lock the file. I chose no and also selected the box to not show this prompt again. Well I want to show it again. I read I…

If I want to remove a "family member"/user from our account will the folders that member initiated/created stay on my account? Also, will they no longer have access to the folders they created? Thank you for your help. 

I can't link my Team Account to my Personal Account. On MacOS, if I attempt to "Add Team Account" using the app or a web browser, it brings me to a web page that says "Sign in to link your team Dropbox", and when I enter the email address for my Team Account (a Business Account) it says "Single sign-on enabled", but when I…

how do I change my email address/username in my acct.

Hi The email I set up my account with is no longer active. When I sign in to my account, a verification code is being sent to the expired email address. How can I access my dropbox account without access to the verification code?