Account Settings

Cancelled free trial but it was supposed to downgrade when the trial period was over
Hi, My free trial was supposed to end 2/26/23 but when I cancelled today, it automatically downgraded my account back to Basic. I used a credit card and per your website, it says it would not downgrade until the end of the trial period: If you cancel your free trial before it ends, you won’t be charged for the plan. When…
How do I change my email address and username?
how do I change my email address/username in my acct.
Changing email
Hi The email I set up my account with is no longer active. When I sign in to my account, a verification code is being sent to the expired email address. How can I access my dropbox account without access to the verification code?
Login Difficulty due to 2FA & no access.
Hi, I've lost access to my dropbox account. It is setup with two factor authentication. My mobile recently broke, causing me to lose my backup codes. So I am unable to get the code in order to log into that DropBox account. I tried to login to Dropbox with the password but Dropbox is asks authentication code to that…
Joining Dropbox for teams account added all my files to my client's account
Hi! My client tried to share a folder with me and accidentally sent me an invite to their team. I accepted the invite thinking I would get a shared file inside my personal business account. INSTEAD, all of my personal and business files have been merged with their team's documents. I am very angry and upset this is so…
Not receiving the 6 digit verification code to access the account.
Hello everyone, We have a paid subscription through one of our work email accounts, whose email was shut down. We soon realized that the account needs to stay active for us to recieve the code to sign into the dropbox account. So we restored the email account, attempted to sign in, but the code didn't come through. We…
Can I pair three Dropbox accounts (one personal and two Business)?
I have one personal account and am linked to company X. Now I want to connect to another company Y : how do I do that? Can I link and then switch between 3 accounts? They are both clients and I need to switch fast and frequently between these accounts...
Can I see who's viewed my files via link?
Hi, everyone. I currently have a Dropbox Plus account. I'd love to see when folks are opening my files (or have opened them.) Is there a way to track who's opened my links and see a full history? Let me know if you could...thank you! Matthew
How can I change my Dropbox email address?
Sir change my drombox gmail id
I'm an admin but I can't locate the admin console. Why?
I was recently made owner of drop box account for our riding club, however I can't see admin console, what do I need to do?
Password changes creating new account
I’m here in the newbies group because I don’t use Dropbox much, nor do I understand what I’m doing when I have files stored there. I’ve been asked to change my password at login, when I’m using the stored password. Frustrating!. Yesterday, after changing my password (to the one it won’t accept today), a new account with no…
Updating my Dropbox folder's location
My computer died, I rebuilt it, but the disk ended up being the "D:" instead of the "E:" drive. I need a way to tell DropBox that the folder is on the D drive, but i have found NO WAY to do this. I just get error messages about the folder disappearing. no way to change the folder. I have done this before, so it used to be…
Update billing info
Every instruction page tells me to go to my account page, click on settings, then click on billing, in order to update my credit card information. However, there is no "billing" button on my settings page. What should I do?
My activities show someone else's activities
Hi! Our company uses Dropbox Business, and lately we've noticed some strange confusion under "Activity". My activities show that I have moved certain files when in fact I haven't. The file's version history shows that a colleague would have moved that file, but this colleague denies doing it. Other colleagues are seeing…
Live chat button does not work
Hello- I have a paid personal account and the live chat button is available to me for support. Unfortunately when I chose the button for English nothing happens at all. Does anyone know how to use live chat? I have tried it in Chrome, Internet Explorer and incognito, nothing.
Change my email address without having access to email account used to create the Dropbox account.
I had a free Dropbox account for many years, using my primary email address. Several years ago, I set up a new account, with more storage, that I'm paying for so that I could share photos with my mom (now 98). At the time, I set up a new email address and associated it with that 2nd account. I don't use that email address…
Impossible to connect to my Dropbox account on a new Android phone
Hi, I am trying to connect my existing account to Dropbox application on a new Android Phone. Problem is that none of the option is working. I tried with my user name and my password, not working. I tried with unique code sent on my email, it always said the code is not valid. I tried to contact assistance but when I…
Changing default Dropbox account on the Dropbox desktop app
I initially setup dropbox through yahoo, then accidentally set up a gmail account on a new iMac computer. The dropbox App won't get rid of the Gmail account. I can't change the default Email back to Yahoo, and it's not letting me delete the dropbox app to start over. Can anyone help?
Email change after email forwarding was activated
An employee left, so I tried to re-use the DB account for the new replacement. Unfortunately, we had set-up Forwarding on the 'old' employee after they left, so when we tried to re-allocate the old email address to the 'new' employee, no DB email verification changes got through (presumably DB suspected a fraud -rightly…
How to stop Dropbox from opening automatically on my Mac?
I've tried to follow the instructions that were provided to @Walter on 2/6/23 to disable automatic Dropbox start-up when I open my Mac. When I click on the Dropbox icon at the bottom of my screen, I get the file folders that I've set up, not a page that has my Profile initials. Where do I locate the Preferences? Thanks for…
I input the wrong date of birth for my Dropbox account. How can I change it?
Hello I have wrongly entered my date of birth today what should i do?
How to change my allowed devices for my account?
The desktop computer I used to set up my Dropbox account became corrupted, and I have replaced it with a new laptop. When I originally set up Dropbox on my old desktop, I added 2 other devises to have access to my files; My work laptop and my iPhone. Now that I have replaced my desktop PC with the new Laptop, how do I…
I can't reset my password as I have no access to the email
Hello everybody, Need to log in to my dropbox account but i forgot the password. I cant reset it because the email address is business and not available anymore to email servers. There is another way to confirm my id and have again access to my drop account?? Thank you very much.
How can I get my computers to sync with my new account?
Hi, I recently upgraded my plan back to Plus, but when I did, Dropbox created a new account. How do I get my computers to sync to the new account? I can't find this command anywhere.
Annual Payment for Plus Plan using App Store
I'm tired of paying more for Plus monthly plan using my App Store account. When I try to sign up for the annual plan, I get an email stating that my "payment cannot be completed." Nothing is wrong with my credit card and all other apps accept payment without difficulty. Why am I having this issue with Dropbox?
I lost my gmail - how can I access my account?
Gmail lost
How can I remove a previously linked device, so I can link a new one?
I tried to install Dropbox on my new computer. It says it is limited to three and that is all I have. The problem is, I think, is that it still has my prior laptop registered (with an iPad and iPhone as second and third). My laptop, a MS Surface Book, was damaged and has been replaced with the same type of computer (thanks…
Linking Personal and Business accounts - Account types?
I searched the help and forums, but couldn't quite find the answer to my question. My wife has a long-held Dropbox Plus personal account, which syncs to her laptop (via the Dropbox app with the standard Dropbox folder). She recently opened a Basic account for limited professional use, which has now grown and in need of an…
Problem with Android app switching between accounts
Hi, I have the android app and my personal (basic) account and work account connected. I've recently noticed that if in the personal account there is no option to switch to the work account. I have to logout of the personal account and then it defaults back to the work account. Then if I want to get back to the personal…
Where are the desktop app preferences on my Mac device?
I have seen multiple references to the Dropbox preferences. I've spent a lot of time looking, but I can't find preferences anywhere. Where is that? Here's what I am seeing:

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