Account Settings

I want to disconnect my old computer from my Dropbox account and connect my new one
New Dropbox user here. I need to transfer my Dropbox to a new computer and delete it from the other. Can someone explain? Thank you.
Preferences do not appear when I open the app in the system tray
I am using Dropbox on windows 10 When I open the DB app in the system tray there is only Sync History and Activity tabs (pasted below) - no avatar or settings (I want to change the selective sync settings) Version 185.4.6054 Sync is up to date thanks
I think I have two Dropbox accounts, but I can't change the account I see in my Windows Explorer
I think I accidentally created a new dropbox account when I was setting up a new computer (one that I ended up having to return and wipe of data). That account I paid for to have extra space. The problem is on my old computer (the one I am still using), I have a Dropbox, but it keeps telling me I need more data and to get…
Switching emails on an acount
We have an employee who had set up their Dropbox account using a gmail and not our company email account (Outlook). How do they switch the account to their company email? Will this cause any issues with access tied to the account and gmail?
Displaying all non-synced folders along with synced folders
I would like to view all my desktop folders, even those that are not synced in dropbox. I know this is possible, because my previous Mac allowed this, and the "online only" folders were indicated as such. My new Mac is showing only those selectively synched. How do we display all the folders, including un-synced? Thank you.
Someone using my email built an account. How do I get it back?
I own the email that this account was set up on. When I tried to log in it was in Spanish and had another persons profile and data in here. I'm assuming this person must have used my actual email as a throw away email he made up. How do I get this account back attached to my email?
STOP DROPBOX FROM SAVING SCREENSHOTS 2023
This is driving me crazy. I've followed online instructions but cannot find my dropbox preference where it supposedly gives me the option to turn off screenshots. Can anybody help?
Email address already taken
My main dropbox account is linked to an old email address that I no longer use. I have tried to change the email address to the one I use but it is already taken, by me. I have paid for a space upgrade for Dropbox on my PC (old email address) but can't access the extra space on my lap top (new email address). I don't want…
Need to change email address but can't access the email...
I signed up with an address that I no longer have access to. I can access the account with a password, using my personal computer. I changed the email address and it sent a confirmation email to my new email. I clicked 'confirm' and it asked me to log in with my password. I did. Then it said it sent an email to the address…
Wrong user name in my profile
I received an email saying my drop box was full but couldn't remember my password so I did a reset but now when I log in the user name that appears in not mine! Plus there are no files at all. It's like I'm logged into someone else's account (which makes me nervous).... Help!
Desktop app logging me in automatically after I log out
i have multiple accounts and when i try to log in to an account i am automatically being logged in to the account i have just logged out of and there is no option to log in to another account. im using windows 10
My Dropbox account was deleted due to inactivity, can I get back my referral space?
Hi, My account was deleted as I was inactive for over a year, and I understand that but is it possible if I can get back the space I earned through referrals to friends previously and yes, I registered with the same email address?
Apps log out remotely
Hi all, quick question. I read that if I have lost a device with the app logged in can I log out remotely even if device is not connected to wifi? I read in support that you can log out of all devices remotely but didn't suggest if this was possible only with WiFi connection. Many thanks
The date format is not changed
In the settings it is not possible to change the date format. The date format is not changed to DD/MM/YYYY The problem can be solved?
Help in getting to speak with someone, in order to access my account. No access to the email address
Hi - I am both a (paid) Pro and a (free) Basic customer in UK - one used for professional reasons, the other personal. There are account complications which the Bot is not helping me with ("Ask another question"), hence which need discussing with a live person. Accessing Customer Support, however, requires me to first sign…
Change my email address without having access to email account used to create the dropbox account
Hej, I have a problem. The email account I used when creating my dropbox account isn't valid anymore. I do remember my password. When I try to log in (as described in the upport section), Dropbox says it sends a code to my invalid emailaddress. Is there a way around this? I can access my account on my phone. Can I change…
How to merge two accounts?
Hi all! I have two account - one with an old email account and one with a new email account. My old email account has half a terabyte of files in it. My new email has a couple files shared with me by folks. I don't have access to my old email account anymore (but I AM logged in to Dropbox everywhere with that.) I went to…
Why are certain people listed as my Contacts?
Hello, Why would these 3 people be listed as Contacts for my Account? Also why does it show that they viewed my recently downloaded Tax Returns that I shared to my Tax Accountant? Cameron [removed] [removed] Account Executive at [removed] Tina [removed] [removed] Account Executive at [removed] Summer [removed] [removed]…
I really need a yearly billing cycle, not monthly. How do I do this?
Hi, I'd like to change my billing cycle from monthly to yearly. I don't want to pay $13 a month, I'd like to pay whatever the yearly fee is please. I'm on Dropbox Plus. I really need a yearly billing cycle, not monthly. How do I do this? Thanks,
Wrong email account
Hi there! I received a promotional account (100gb free for 1 year), but I mistyped the email address (forgot 2 digits!) and am unable to update it from the app or on the web because the erroneous email address cannot be verified. Chat is also disabled until the erroneous email is verified (which it had better not be…
Stolen mac time-machine disks. What does "localdomain" mean in 'connected devices' list?
Hi I'm bit worried, my mac time machine discs were stolen last week (unencrypted) so I changed my dropbox password (and many others) 10 am this morning, I was prompted to check the devices connected in my dropbox/security because re-logging in means I reached the 3 device limit. I saw a mac I didn’t recognise…
How to manage multiple Dropbox accounts on the same computer?
I am having no end of trouble trying to figure out the best way to coordinate between different email addresses. I have clients who add me to their dropbox using my current work email, that is not connecting to my personal login. I know of the "link" option, but when I go to it in my settings I get a 404 error. Then, I…
Incorrect name in Dropbox email
Apologies if this is posted in the wrong place or has already been raised. On 12/12/2021 I received an email from Dropbox titled 'Updates to our Terms of Service and Privacy Policy'. This email started with 'Hi fYJ0*****2N'. My dropbox password was 'fYJ0*****2N' (I've changed this both here and permanently to access my…
settings to be saved
Dear Communitiy, dear DB-programmers In the last weeks it appears to me, as if some (new) characteristics make a mockery of the core feature of dropbox (access from different locations/devices). I.e. every login I have to enter a security code sent to my mobile devices and email - that hasn't been the years before and is…
Orange Minus what does the icon mean?
Hello- A couple of days ago, my Dropbox files suddently had an orange minus sign and the content was unavailable. I Googled the symbol, and uninstalled OneDrive---without success. This may be associated with a problem I've had since starting Dropbox---I seem to have two accounts. When I Iog into Dropbox.com, I get one set…
Can I still access my shared folders after changing my email?
Hi, I would like to change my email address in my Basci Dropbox account. Do I still have access to the externally shared folders afterwards or does the external partner who shares files and folders with me have to give a new share to my new email again? Many Thanks in advance! Susan
Offline files not downloading on Mac?
I use Mac (OS Monterey 12.4), and have selected "Make available offline" on my dropbox for new files and selected all folders to sync to my Mac. However the files are not being made available offline. Files that I open remain available offline for a while, and then retreat back into the cloud. This problem has been going…
Accidental folder move prevention on Dropbox Business team
Our company uses Dropbox for Business. Currently our folder structure is Lawyers and then under that we have Amy, Brian, Chris, etc (the names of the lawyers). The under each lawyer we have dozens of different subfolders for the different cases. The other day an employee accidentally dragged Chris into Brian and it caused…
I've looked everywhere online for my selective sync settings, but I can't find them.
I have looked everywhere on my Dropbox.com account and cannot find sync anywhere. I have found preferences and there is nothing about sync there. I have a colleagues whose screen shows sync under this menu. I have been on Dropbox since 2008. I upgraded the desktop app but don't know if or how I can update the desktop…
Screenshots going to Dropbox-How to change to Photos-Screenshots. How to access Prefererences?
Could not find my screenshots under Pictures-Screenshots. Eventually found them in Dropbox. Checked Hep and Community support and cannot find the solution to have them stay in my files on the computer. Saw someone accessed Preferences, but I have not found out how to do this. Help is appreciated. Also how does one contact…

Account Settings

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