Account Settings

Misuse or mistake using my email address
I'm not "daskip". I might've had a dropbox account with one of my email addresses. Recently I got emails in French saying that a user named "daskip" registered an account with dropbox using my email address. It's difficult to understand. I could reset the password using my email address. It should not be possible. ‐‐‐‐‐‐‐…
Switching between two linked accounts on linux seems to be missing ???
I am trying to set up on linux access to my linked business and personal account. But the instructions for doing so in the app do not match what the app provides. Here is a screen shot of the dropbox app when running on linux (left) and when running on windows (right): The linux version does not seems to know about my…
Password reset without access to verification device
We had an individual leave our company and do not have the password or emergency backup code for the account. I expect this was not a business account but don't know how to tell. I have asked to reset the password on the account and got the reset password link on the departed employee's email account, but I do not have…
I need to remove someone from accessing our Dropbox account, however we're not a Business plan.
hi we are a sporting club and are using general dropbox not business. One of our members set up drop box for all our clubs files however this member has now left and I am not sure how to block his access to drop box. Do i have to create a new drop box with new admin and copy all files to that? is there a way i can delete…
Someone logged into my Dropbox account and changed my email
Hello, My Dropbox account has been hacked and my email address changed so that I am now unable to access my files (but the hacker is). What can I do about this please? This is my personal information. Thanks for your help.
How can I join the Dropbox affiliate program and become a partner of Dropbox?
Hi there, I hardly recommand Dropbox to my tribe & client... & partner we tell them to create an account - but, we maybe have some revenus for doing this ? Like how can i become "AFFILIATE / partner of dropbox" : my tribe can subscribe with a single link & I earn money when they become client
ACCOUNTS NO LONGER LINKED
I received a notice that my [email removed as per Community Guidelines] accounts are no longer linked. I also have a [email removed as per Community Guidelines] is also no longer linked. When I tried to sign in to [email removed as per Community Guidelines] it says sign in to teams. If I need to change my plan to so that I…
How to change from a personal to a business email address?
I created a free account using my personal email address, and now need to change this to a business email address, as well as upgrading the account. Upgrading the account is simple, but i cant find how to transfer the actual account details to my business email account. I need this for my upgraded subscription and invoices.
Dropbox app on MacBook won't let me sign in
I'm on MacOS High Sierra. I reinstalled dropbox and now I can't sign in to the app to sync files. I get the message "invalid email or password." But I have no problem signing in with the same email and password on a browser. Any help?
Add secondary email or change email on my account?
I want to add another email to my account but there is no option to add a secondary email. I read and followed instructions here https://help.dropbox.com/accounts-billing/settings-sign-in/secondary-email but I do not see the setting described. Is it possible only for paid accounts? Apparently I have Dropbox basic, in case…
My password expired and I didn’t have my email anymore, and other account issues.
Hello again! Man it was so hot today I don’t think I’ll sleep again tonite. Another thing I wanted to share and maybe the most important thing I want to say is that I tried to login to my account after a long time (you know why 😉), and my password expired. Normally you can reset it with an email that they send to your…
Family manager - Family Plan
Hi everyone, Can I buy the family plan and then select someone else to be the family manager? Thank you!
Dropbox on desktop associated with email I no longer have
Hello, a while back I had a dropbox trial, and possible a subscription that is now expired. I didn't realize that I set it up for downloads on my desktop to immediately go to. The email I had associated with the trial is one that I no longer have access it and unfortunately for whatever reason I didn't save the password to…
Dropbox unlinked my accounts suddenly
Hi there! I've have a free dropbox personal account for 15 years, and at some point added a free Teams account. Several years ago I upgraded the Teams account to a Professional account. ----- Today I got this message, and all my Professional files were taken off my machines (they're still on dropbox of course) Business…
I made a typo on my email, now I can't verify or change the email address
Hi Please I need some help. When signing up for Dropbox I made a mistake on my email address - omitted a full stop. I can't verify my email and it won't let me change it under settings. Thanks
Not sure if I have a Dropbox account, how can I find out?
I was messing around with Dropbox app this morning and didn’t know I was going to be charged. Do I have an account
Determine which Dropbox account is used in MAC Finder
Good morning. Somehow I have created 4 Dropbox accounts. On my MAC I have the account I use most often and I access it through Finder. How do I determine the login information for the account I have connected to Finder? What shows up on my iPhone is different and I need to change it to the same account on my MAC. Thanks in…
Email change
Dear all, I have the following problem. The email connected to my dropbox account is going to expire in about 10 days and I'll lose access to it permantently, so I need to update it urgently. I tried to modify my dropbox email to my secondary email address, but it happens that time ago I created a dropbox account connected…
A problem occurred while processing this request
Hello, Every time I open a web page from a smartphone or pc to log into Dropbox, I get the message "A problem occurred while processing this request" after entering my login. I cleaned the browser cache, changed browser,... but the error persists. I still receive my double auth code. And can log in to Dropbox. Do you know…
How to remove one device from my Dropbox account?
I have a basic plan that only allows used by three devices. How can I delete a device after I no longer need the device to access dropbox?
I paid for the annual Plus subscription through Apple but my account is on the Basic plan
Hi, On April 9th i renewed my Dropbox Plus through Apple and I have still not be credited and I have been downgraded to basic/free account. I have tried to find an email address to contact support or anybody else but there is not one link anywhere on Dropbox.com. All I have found is an endless loop of unhelpful articles. I…
Expired password - frustration
Tried to log in on one computer when I received notification that my password expired. Was still logged into my account on another computer. Tried to change the password and it wouldn't take. I can't access my email address linked with Dropbox, because it no longer exists. Which happened at the same time Dropbox expired my…
Change my country
Hi, I have just moved to a new country (Andorra) and created a business there. I wanted to change my dropbox from personal to a business account to get my billing with my business Tax ID. I tried to change from United States to Andorra but could not. Thanks.
Delete a personal dropbox account to recreate it after ?
Hello, Is it possible to delete a personal dropbox account and after some days open a new dropbox account based on the same email ? I was thinking to delete mine, and re-create it from scratch taking advantage of a promotional offer (free 100Gb for a year long) given by my new brand Windows laptop: no problem with that? or…
Deactivate two factor authentication
I have tried for months to get my two factor authentication deactivated but no one has had the decency from the Dropbox support to contact me!! I mean *PLEASE* JUST deactivate my authentication so I can log in like a normal human can... for gods sake. I no longer have the devices to authenticate the two factor process so…
How do I change my billing currency/country?
I have just upgraded my wife's account to Pro in Australian $ and would like to change my billing currency to Australian $ as well (as I've now been here for 10+ years!). There seems no ability to change my base billing currency from USD (what it was when I first subscribed) to AUD so that my credit card doesn't…
Export Logs to External SIEM solution
We've a business account and we would want to export/ingest dropbox logs to our SIEM solution (Elasticsearch) So, I would request any solution and any suggestions/options are appreciated
DropBox Sign-in Issue
I am having an issue signing into a shared Business Dropbox folder on a browser. I can enter my (correct) credentials on the sign-in page, but instead of signing in, the page refreshes and returns to Dropbox home page, with no record of being signed in. I have tried on several browsers and the issue is the same. I have…
I am stuck in a drop box log in loop
Hello, This is for my other, main account. 1. I recently changed my account password log in. At least I thought I did. 2. I deleted the old email account. 3. I tried to log on with the new account email. 4. Error Message 5. Clicked password reset. 6. Reset email never appears 7. I added no reply to the contacts. 8.…
Free storage upgrade code
Is there any Free storage upgrade code?

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