Account Settings

My wife and I shared a personal email address (verizon.net). She got to Dropbox first 🙂 and set up a Dropbox account under her name, with her files, linked to that address. I got to Dropbox later 😞 and set up a Dropbox account with my files under my name, using a work email address. My wife passed away recently. I would…

The date format is set to DD-MM-YYYY in my preferences, but Dropbox emails are arrving in a completely different format with the month and day inverted. I know MM-DD-YYY is used in the US, but in the UK and Europe this is incorrect for numerical dates, and when it's not obvious that the day couldn't also be a month (e.g.…

We currently have a dropbox account managed by a member of staff that has recently left. I have managed to change the email address so that is done and have changed ownership of the internal folders to another colleague. However this morning as a test she wasn't able to log in via the internet which was good as we had…

I have been on a bit of a journey with Dropbox since I upgraded to 2T. I initially synched about 300GB from an external drive to the C: drive by mistake. I seem to have that resolved. Then I moved the Dropbox folder to the external drive in the hope that if my previous problem recurred the files would end up there and not…

I have deleted all devices but two on my Dropbox account and am now trying to add a new tablet. I can access the account from my existing laptop and phone, but whenever I try from the new tablet, it complains, "Sign-in failed. Incorrect email or password." How can I get the tablet added to my linked devices? This is a…

We recently changed our company name due to a rebrand and updated our Google Workspace primary domain. Now none of our team of 10+ (paying) members can access our company dropbox due to the Google sign in page saying 'Could not find your Google Account'. The new domain was set as the primary domain and any emails sent to…

When signing in I usually get the message: Your browser appears to be blocking dropboxcaptcha.com, which is required for authentication. To resolve this issue, please update any anti-virus or ad-blocking software settings to allow connections to dropboxcaptcha.com. Please can anyone advise? I don't understand this or how…

My "family room" folder name is chinese and I can't change it. 

Hi Dropbox Community, I hope you are all doing well. I am trying to switch Dropbox Plans between 2 active Dropbox Accounts (1 - Dropbox Basic & 2 - Dropbox Plus). I contacted Dropbox in April 2023 and explained what I wanted to do and was provided with the following instructions:…

hi. i have always logged into my drop box through my phone form years. but today was unable to as it asked me to sign in. my problem is my account was created with a email that i no longer have access to, its been deleted by me and google because it was hacked years ago. i have no access to it. angry at myself because i…

Hi all, I am about to close down my email account associated with my dropbox. Do you know how I can change my existing user email to a new one?

Hi, I have a new laptop and I set up the drop box to sync files. On my new computer all the folders and files in my drop box are appearing on my desktop. In file explorer, I click on Drop box icon and and clicked on Location Tab. it lists my location as C:\Users\***\Dropbox. I can see via the dropbox online log in that all…

My windows 10 home PC now uses onedrive as the default file storage location (even though I am not signed in). It's inefficient every time I want to save an office document to have to navigate through multiple file folders out of onedrive to dropbox and the desired folder. In the default app setting, I can not change this.…

I do not have access to my old email anymore. My only email is linked to a different Dropbox account so I can't change my email address! Help!

I'm on Linux Mint. When I select startup automatically, it doesn't stay selected and it doesn't actually startup after boot up. If I go to preferences. select "auto startup". then hit APPLY or OK or both. Then go back into preferences the "auto startup" is not selected. What do I need to do to get Dropbox to auto startup?

I got 2 tb storage of cloud after buying a new laptop but accidentally i typed wrong mail address and it got activated on that mail id which is not even created yet.... i just typed a letter wrong and without confirmation it got activated ..... the id is "d********3584@outlook.com" and my original id id…

I usually download my subscription receipts from the billing tab under settings however this is no longer showing. Any ideas where this tab has moved to or how I can retrieve a receipt for payment?

Hi -Our main admin left the company. We had access to her dropbox but the freelance IT guy came in, changed our emails from Fasthosts to another provider and cancelled the Fasthost plans, so that email no longer exists and cant be reinstalled. We now have no access to the admin of this Dropbox account and the IT guy has…

When I go to delete my account, I get an error message after I've filled in all the details. It flashes with Error 500 and only gives me the option to only go back to the home page or visit the help center. I've tried 3x now to delete and nothing changes. Anyone offer any help?

Love dropbox but due to a mishap (on my part) I ended up with different drive letters assigned to my drives. It's all corrected now but unfortunately I had to relink dropbox in the middle of all this. It didn't ask if I had an existing drive and folder (E://dropbox) but immediately installed itself onto my C: drive. Surely…

Just starting to use email to Dropbox. It seems to work for PDF files, but it will not save .jpg or .png files. Is there a specific list of file types that work with this? It would be very helpful to have image support.

I have had a paid account with Dropbox now for years and recently after moving to a different university for graduate school, I changed the email address to the one I use at the new university. This worked fine for over a year, but now when I try to log in it tells me that I must use single sign-on and give the university…

I have 2 Dropbox accounts. One is free, the other is 2Tb paid for. How do I know which is the paid one. I want to renew, but with Visa, not through Paypal. Any help would be much appreciated. 🙂

I'm getting Dropbox full because of an older PC, listed as PC(1) in my usage. I go to my Settings Security and see only my current PC and laptop listed. I need to unlink this old device from my account but I cannot find a way to do that. I have a Microsoft Office 365 subscription.

I uninstalled Dropbox but keep getting this annoying notification on my mac that Dropbox is adding items that can run in the background even though the app is deleted and it is disabled in the appropriate setting. How do I get this to end once and for all? Thanks!

My credit card is charged for $127.79. I have to give the invoice to my admin dept. Under billing, it shows no payments or billing activity. I tried going through Chat but it also routed me to the same page and same message. I also tried to find the invoice by putting in the 12alphanumeric reference but no use. I have a…

I have a 1.5TB drobox filled with millions of files. I have had to change my email once and it was a nightmare. Dropbox needs to be signed out of, resigned back into, and to do this requires dropbox to re-sync and re-index all the files. During this process many files become unavailable, sometimes for hours at a time. Guys…

Hello, I need help with settings. I just purchase porfesional subscriptions. the purpose was i have couple ald laptops with family pictures, I would like to upload them to dropbox and keep pictures save no need syncronizing them with all my devices ( my laptops are full) . At the same time there is couple folders i would…

We have an employee who no longer works for us, but keeps getting emails. How do I unsubscribe her email address without having to login to their account? Thank you