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Still getting notification emails to my old address
Changed email on account to new account. Still getting notifications to old account. Any idea how to fix? Thanks.
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I'm trying to add my debit card to my billing info, but nothing happens.
I am trying to update my billing information and my debit card that works fine is not accepted. I hit the 'submit' button and nothing happens. The card works file. I don't see my billing address anywhere in the system and if it is then that would be the problem as I moved a year ago. Any ideas of what it could be? thanks
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I can't find the option to cancel my Dropbox Professional trial.
I have subscribed the professional trial and it will end tomorrow. I'd like to cancel it before the payment, but I cannot find the option to cancel on the "Plan" as described in the manual. I found similar FAQs but have no idea how they solve this problem. Since I have another account subscribing paid plans, I'd like to…
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Do I need to pay again, if I re-subscribe to my Dropbox plan before it expires?
Hi, I would like to ask about re-subscription to a paid plan. I have been using a DB Plus plan for a couple of years with annual payments. Recently I was charged again, and I downgraded the plan to Basic(free) plan. I received the explanation that the plan is still active until the paid period, but new uploads cannot…
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Received verification email but nothing happens when I click on Verify Email
I no longer have access to the email my dropbox is associated with so I need to change my email address. I go to settings and my email address has "Edit" next to it. I click on Edit and enter my new email address along with the password for my account. It gives me a message to check my email and "Verify my Email". I…
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Most recent activity accuracy
How accurate is the times listed under the 'most recent activity'? Under "Web Browsers", when I hover the mouse on top of the info sign, next to each session's time, it gives a signed-in time many days earlier. For instance, when I hover the mouse on the info sign next to the "current session", it says "signed in…
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I receive emails from Dropbox to the wrong email address. What do I do?
I receive emails from Dropbox to the wrong email address. I have set the correct email address in my account, but still Dropbox mail goes to a different address (which I don't use often these days). What do I do?
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Accidentally accepted invite using a slightly different gmail address, disabled original account
I accepted an invite to access an organisation’s Dropbox. They sent it to my personal email myname@gmail.com but when I signed in I used myname+bb@gmail.com (don’t ask why). Now my original dropbox account is disabled. I can still log in using the +bb email address, and it is effectively my old dropbox account (with all my…
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No access to old email address, so I can't receive the security email.
Hello, i would need help and chat with google: i created specifically an account for that as my pb is to connect to a former account where everything is stored but the email address i used is no longer available so i don't receive the security mail
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How can we contact Dropbox support via phone?
Has ANYBODY had any success contacting customer support ?? I just get sent in circles and and don't seem to have access to a phone # OR and email. My account says I have a "basic" account but they just charged my CC $119 and I can't contact them ?? My husband just found a # will give it a try ...everybody else who has had…
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My phone lost contact to Dropbox
Lots of problems with dropbox. Now i have lost the contact between my cell phone and my computer, how can i marry the two together again? Thx for your help. Wayne
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My account has been reset or initialized
Hi there! I hope you're doing well. I'm having an issue with my Dropbox account. I had been using it for personal purposes, but then I received an invitation to switch to an enterprise account for work. Everything seemed to be fine until yesterday when I logged in and was prompted to go through a process as if a new…
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Error 500 when verifying a change of email address
Hi, we are attempting to change our "work email" in our settings, when we get the verification email through, we click the link to verify and get an Error 500.
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I deleted my Dropbox account, but my paid subscription hasn't been cancelled.
Hi all, I hope someone can help me..almost 18 months ago I had notification to advise that my Dropbox account hadn't been used for 2 years. I tried to find the cancel subscription but couldn't and ended up deleting my account assuming that any subscriptions would be cancelled as a result. My credit card is on automated…
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How can I check when my Dropbox subscription expires?
How to check when my subscription will expires
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How do I check if I have a subscription with Dropbox? I need to upgrade to use Vault.
I thought I’d subscribed to Dropbox. How do I check if I have? The reason I ask is I want to create a vault, and I’m getting a dialogue box inviting me to subscribe, and no prompt to set up a
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How can I make sure my Dropbox trial was truly cancelled? I didn't get confirmation.
I want to cancel my free subscription and I clicked plan -> cancel trial -> select reason for cancellation -> continue till the end Then the Plan tab switched to Dropbox Basic mode, but how do I know if I really canceled my account because I didn't get a notification email and the bill doesn't say if the next billing date…
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Old account keeps autopopulating when I download Dropbox- how to sign out?
Greetings! I have an old Dropbox account that I can no longer access, because I don't have the email anymore. I have uninstalled Dropbox on my computer, but every time I re-download it, the old account is populated automatically. I need to sign out of this old account and sign into my new account on the desktop. The…
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Age limit outside of the US
Can anyone explain why Dropbox has an age limit of 16 outside of the US and 13 in the US??? Kind of makes a joke of the Dropbox Family product for anyone outside of the US. Apple and Microsoft don't distinguish between within the US and outside the US for accounts and have 13 year minimum age requirement and obviously…
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How to deactivate online-only?
Hi, is there any way to completly deactivate the smart sync "feature"? Since that was introduced the dropbox service became really messy. I use selective sync a lot, now I have always I add new files activate for all new files to have them offline available. As I don't want to use smart sync at all and always have my files…
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Different drop box accounts
I have two drop box accounts, one I use for personal and one I use for work. The dropbox app (I use a Mac) keeps defaulting to my personal DB. I cannot change it to link to my other work DB, I want the app to link to my work account and synchronise files for work. There does not seem to be a way of logging off and on on…
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Basic account allows to to three devices whether those devices still exist or not
Beware. We ran into this issue while trying to document a different issue. Apparently the three devices counts any device which was logged in in the past and never explicitly logged out. My wife had two devices currently in use, her laptop on which she could not sign in, and her phone on which she had closed the app. But…
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How to turn off notification "Because it's online-only it won't be moved to your Recycle bin"
Does someone know, how to turn off this annoying notification? "Delete ******.******? Because it's online-only it won't be moved to your Recycle bin"?
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Can I reset my password without access to the email as I forgot it?
i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
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My account is in Russian, I only know English
I can't reset the language preference to English, I don't read Russian so can't find preferences, or know which one says "English" because it's in Russian.
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Changing our Google Workspace primary domain
Hi all, Google Workspace Primary Domain Change. We are going to be changing our Google Workspace primary domain from domaina.com to domainb.com. Will this have any effect on those users who sign in with Google Sign in? Or anything else in regards to Dropbox use? Thanks, Simon
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Where can I update my DOB? Dropbox sent me an email to do so by 09/01.
I received the same email & have the same issue. I can't find where to update the DOB from! This truly frustrating for how much we pay for this service. Not to mention that we store important personal and business data on it. DropBox team, please sort this out!
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Multiple free Dropbox Basic accounts
Can I have two free basic accounts one with MyName@Gmail and another with MyName@Hotmail and open them both on the same android device to have 4 gigabytes instead of 2 gigabytes. Is that against Dropbox rules or its allowed. Thanks.
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Access connected devices after password change
Dear all, I have a question regarding the acess of my connected devices after I changed my password. I changed my password a while ago. Now I saw that I still had old connected devices to my Dropbox in my security settings. For example a Windows computer. These were devices or owners of the devices that I actually didn't…
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Why doesn't two-step verification work?
I went through the process to set this up twice but it is not showing as selected on my account. I even logged out and back in again, in case that was the problem. But the system did not send me a verification code. To be clear, it sent me one when I was trying to set it up, but verification is not set up. It's a loop, you…