Account Settings

Dropbox app on MacBook won't let me sign in
I'm on MacOS High Sierra. I reinstalled dropbox and now I can't sign in to the app to sync files. I get the message "invalid email or password." But I have no problem signing in with the same email and password on a browser. Any help?
Add secondary email or change email on my account?
I want to add another email to my account but there is no option to add a secondary email. I read and followed instructions here https://help.dropbox.com/accounts-billing/settings-sign-in/secondary-email but I do not see the setting described. Is it possible only for paid accounts? Apparently I have Dropbox basic, in case…
My password expired and I didn’t have my email anymore, and other account issues.
Hello again! Man it was so hot today I don’t think I’ll sleep again tonite. Another thing I wanted to share and maybe the most important thing I want to say is that I tried to login to my account after a long time (you know why 😉), and my password expired. Normally you can reset it with an email that they send to your…
Family manager - Family Plan
Hi everyone, Can I buy the family plan and then select someone else to be the family manager? Thank you!
Dropbox on desktop associated with email I no longer have
Hello, a while back I had a dropbox trial, and possible a subscription that is now expired. I didn't realize that I set it up for downloads on my desktop to immediately go to. The email I had associated with the trial is one that I no longer have access it and unfortunately for whatever reason I didn't save the password to…
Dropbox unlinked my accounts suddenly
Hi there! I've have a free dropbox personal account for 15 years, and at some point added a free Teams account. Several years ago I upgraded the Teams account to a Professional account. ----- Today I got this message, and all my Professional files were taken off my machines (they're still on dropbox of course) Business…
I made a typo on my email, now I can't verify or change the email address
Hi Please I need some help. When signing up for Dropbox I made a mistake on my email address - omitted a full stop. I can't verify my email and it won't let me change it under settings. Thanks
Not sure if I have a Dropbox account, how can I find out?
I was messing around with Dropbox app this morning and didn’t know I was going to be charged. Do I have an account
Determine which Dropbox account is used in MAC Finder
Good morning. Somehow I have created 4 Dropbox accounts. On my MAC I have the account I use most often and I access it through Finder. How do I determine the login information for the account I have connected to Finder? What shows up on my iPhone is different and I need to change it to the same account on my MAC. Thanks in…
Email change
Dear all, I have the following problem. The email connected to my dropbox account is going to expire in about 10 days and I'll lose access to it permantently, so I need to update it urgently. I tried to modify my dropbox email to my secondary email address, but it happens that time ago I created a dropbox account connected…
A problem occurred while processing this request
Hello, Every time I open a web page from a smartphone or pc to log into Dropbox, I get the message "A problem occurred while processing this request" after entering my login. I cleaned the browser cache, changed browser,... but the error persists. I still receive my double auth code. And can log in to Dropbox. Do you know…
How to remove one device from my Dropbox account?
I have a basic plan that only allows used by three devices. How can I delete a device after I no longer need the device to access dropbox?
I paid for the annual Plus subscription through Apple but my account is on the Basic plan
Hi, On April 9th i renewed my Dropbox Plus through Apple and I have still not be credited and I have been downgraded to basic/free account. I have tried to find an email address to contact support or anybody else but there is not one link anywhere on Dropbox.com. All I have found is an endless loop of unhelpful articles. I…
Expired password - frustration
Tried to log in on one computer when I received notification that my password expired. Was still logged into my account on another computer. Tried to change the password and it wouldn't take. I can't access my email address linked with Dropbox, because it no longer exists. Which happened at the same time Dropbox expired my…
Change my country
Hi, I have just moved to a new country (Andorra) and created a business there. I wanted to change my dropbox from personal to a business account to get my billing with my business Tax ID. I tried to change from United States to Andorra but could not. Thanks.
Delete a personal dropbox account to recreate it after ?
Hello, Is it possible to delete a personal dropbox account and after some days open a new dropbox account based on the same email ? I was thinking to delete mine, and re-create it from scratch taking advantage of a promotional offer (free 100Gb for a year long) given by my new brand Windows laptop: no problem with that? or…
Deactivate two factor authentication
I have tried for months to get my two factor authentication deactivated but no one has had the decency from the Dropbox support to contact me!! I mean *PLEASE* JUST deactivate my authentication so I can log in like a normal human can... for gods sake. I no longer have the devices to authenticate the two factor process so…
How do I change my billing currency/country?
I have just upgraded my wife's account to Pro in Australian $ and would like to change my billing currency to Australian $ as well (as I've now been here for 10+ years!). There seems no ability to change my base billing currency from USD (what it was when I first subscribed) to AUD so that my credit card doesn't…
Export Logs to External SIEM solution
We've a business account and we would want to export/ingest dropbox logs to our SIEM solution (Elasticsearch) So, I would request any solution and any suggestions/options are appreciated
DropBox Sign-in Issue
I am having an issue signing into a shared Business Dropbox folder on a browser. I can enter my (correct) credentials on the sign-in page, but instead of signing in, the page refreshes and returns to Dropbox home page, with no record of being signed in. I have tried on several browsers and the issue is the same. I have…
I am stuck in a drop box log in loop
Hello, This is for my other, main account. 1. I recently changed my account password log in. At least I thought I did. 2. I deleted the old email account. 3. I tried to log on with the new account email. 4. Error Message 5. Clicked password reset. 6. Reset email never appears 7. I added no reply to the contacts. 8.…
Free storage upgrade code
Is there any Free storage upgrade code?
Spam emails from Dropbox
So I received these 3 emails today seemingly from Dropbox - must be spam as when I clicked on them it took me to a site looking like Dropbox asking me to sign in with my Yahoo or Google Or AOL account etc., and the URL was: [link removed for security reasons] Can't seem to attach screen shots? Anyone else experienced this?…
How to get back my disabled account
How to get back my other account register with dropbox under email [personal information removed per the Community's Guidelines]. it was disabled and it company email
My Selective Sync settings don't show all my folders on my Mac.
Unsure why, but a folder I generated online and then sent some files to, won't appear on any of the computers selective sync window. Using Mac latest version, 3.8.3. I can't untick that folder. I've tried renaming it, etc but it doesn't help.
Changing billing country - what happens to shared folders?
I moved from Canada to the US and plan to change my billing country/currency. I read that I need to first cancel my current subscription and then subscribe in the new country. From what I read, this should not affect my dropbox folders and files. I am curious if any sharing privileges will be affected by the switch. Many…
Disable email notifications for the team instead of individually.
The business does not need to have the "Doc activity (weekly digest)" email every week. I know the invidivuals can disable this, but surely there is a way to disable this for the whole team? TIA
How can I completely disable Smart Sync?
How can I completely, 100%, disable Smart Sync so that Dropbox will always download all of my files? The settings I have found all apply to NEW files and seem to have no impact on old files. What I would like is to set my Dropbox to behave as if Smart Sync does not exist or has ever existed.
How to give someone else access to my dropbox
Can I give someone else acces to my account without sharing folders or links? in other words give that person a second login to my dropbox? (without them having necessarily a dropbox account of their own)
Is there a way to locate and gain access to old accounts that I don't have the password for?
I am trying to find several old Dropbox accounts I no longer have the passwords to nor do I have access to the emails the account were built under. How do I locate all of my outstanding Dropbox Accounts & How do I gain access to the accounts without passwords or access to the emails the accounts were originally built with

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