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Why doesn't two-step verification work?
I went through the process to set this up twice but it is not showing as selected on my account. I even logged out and back in again, in case that was the problem. But the system did not send me a verification code. To be clear, it sent me one when I was trying to set it up, but verification is not set up. It's a loop, you…
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Should I combine my account or create a new account??
Hey! I was sent two emails from my company during the onboarding process. The first was to access a specific teams folder, the second was to join their DropBox team. I followed the link to access a specific teams folder first which prompted me to create an account. Once I followed the second link to join their DropBox…
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I only have 2 devices but I reached the device limit, why is that?
I’ve had a basic account for years. I recently upgraded my laptop (old one is gone), and lost, then replaced my phone. Now I was unable to get Dropbox to work on my phone. I uninstalled and then downloaded the app, which says that I’ve reached my device limit and will need to get a paid plan. I think my replacement phone…
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Website language settings according to the region
Hello, Is it possible for the Dropbox website to change its language according to the regional settings of browser? So that when I open it in another country the language was different. Particularly, I need a foreign guy to edit my Excel file online, but when he enters it, the display language (menus, buttons etc.) is set…
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Transfer Dropbox account to new email
I have a Dropbox Plus account created with a business email address that I no longer have access to. Additionally I have another Dropbox account created that I am currently still using through my personal email. I would like to transfer the subscription to my current account but I am unable to do so since I don't have…
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Can I use my iCloud email address for my primary Dropbox account, instead of the secondary?
I have two accounts. Both accounts currently have no data in them. The original one has 8.75GB of storage but uses a hotmail email as the username. The secondary account has 2GB of storage which uses an iCloud email as the username. I wish to change my username login to the iCloud one (and thus keep the 8.75GB of storage),…
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"Your plan and billing information are managed externally". Why is that?
I am trying to subscribe to a plan, and I get this message instead of being able to sign up: Your plan and billing information are managed externally
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Not receiving the verification email
Hello, I am trying to verify my email but I don't get any email on my spam or trash either. I was trying to talk to to the chat box to ask for help but it says I need to verify my account which that is the problem I am having. Does anyone know of a solution or has had this issue?
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Possible unwanted side effects of changing related mail account
Dropbox has notified me that you can not contact me using the mail address related to the Dropbox account I use at work. This is true, so I want to change it to use another mail account. This operation itself seems to be easy and straight forward, but first I need to know if there are any unwanted side effects of doing so…
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Plan Change From Business (my company) to personal (plus)
Hi All. By mistake I merged my Plus Plan to the company one. Now the Company is closing their account and I would like to keep all my previous file and account items. I can't find anyway to disconnet my personal account from the business to do not lose everything when They will close it. Thank you marialuisa
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Log in with phone number
Can I log in using a phone number?
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I'm not receiving the email to verify my account, any help?
For the validation of my account, I do not receive the mail from dropbox in my mailbox ... an idea?
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Can I switch to a direct Dropbox subscription, without deleting my Dropbox account?
Hello, I can’t find any info on if it’s possible to cancel my mobile subscription (Apple) & switch to a website subscription without deleting my Dropbox Plus account. I just want to pay Dropbox directly & remove Apple from the process. Thank you.
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Desktop app cannot login to Dropbox
After I reinstalled Windows, the desktop version dropbox cannot login, I am sure the password is correct since I can login from Chrome, it keeps saying that login too many attemps and ask me to try after few minutes.. But a
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Community Login Password
Question about Dropbox passwords, both the desktop app and for the online Dropbox Community. When installing Dropbox on a new computer, part of the process includes logging into your Dropbox account. User name and password. When you want to login to the online (this site) Dropbox Community, is that password suppose to be…
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I got a new credit card, but Dropbox won't accept it to renew my plan.
I am on an annual subscription to dropbox. My payment was set up to automatically paid upon renew with my credit card. Since my last renewal my credit card was updated with a new expiration date. Dropbox declined my payment. While I tried countless times, I was unable to update my credit card information on their website.…
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Two Dropbox accounts under the same email
I have a Dropbox account through my university at an .edu email. I noticed that when other collaborators shared files with me, they wouldn't show up in my .edu Dropbox account. Instead, Dropbox kept telling me to create an account to access these shared files. So I ended up creating another Dropbox account with the same…
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Two business accounts, can they be linked? Or can I access them both on my mac at the same time?
I think the subject says it all. I have two accounts that I need access to. When I tried to access them both using the personal account settings it doesn't work. Please help. Thank you
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Misuse or mistake using my email address
I'm not "daskip". I might've had a dropbox account with one of my email addresses. Recently I got emails in French saying that a user named "daskip" registered an account with dropbox using my email address. It's difficult to understand. I could reset the password using my email address. It should not be possible. ‐‐‐‐‐‐‐…
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Switching between two linked Dropbox accounts on Linux seems to be missing
I am trying to set up on linux access to my linked business and personal account. But the instructions for doing so in the app do not match what the app provides. Here is a screen shot of the dropbox app when running on linux (left) and when running on windows (right): The linux version does not seems to know about my…
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Password reset without access to verification device
We had an individual leave our company and do not have the password or emergency backup code for the account. I expect this was not a business account but don't know how to tell. I have asked to reset the password on the account and got the reset password link on the departed employee's email account, but I do not have…
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I need to remove someone from accessing our Dropbox account, however we're not a Business plan.
hi we are a sporting club and are using general dropbox not business. One of our members set up drop box for all our clubs files however this member has now left and I am not sure how to block his access to drop box. Do i have to create a new drop box with new admin and copy all files to that? is there a way i can delete…
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Someone logged into my Dropbox account and changed my email
Hello, My Dropbox account has been hacked and my email address changed so that I am now unable to access my files (but the hacker is). What can I do about this please? This is my personal information. Thanks for your help.
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How can I pay for my Dropbox plan annually, instead of monthly?
hello i am on dropbox plus plan and i pay monthly i want to pay annually but i cannot find how to change from monthly to annually when i try to upgrade a message (you are already on dropbox plus plan) appear and i cannot upgrade to annual plan any help thank you
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No longer needed Dropbox accounts
I received a notice that my [email removed as per Community Guidelines] accounts are no longer linked. I also have a [email removed as per Community Guidelines] is also no longer linked. When I tried to sign in to [email removed as per Community Guidelines] it says sign in to teams. If I need to change my plan to so that I…
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How to change from a personal to a business email address?
I created a free account using my personal email address, and now need to change this to a business email address, as well as upgrading the account. Upgrading the account is simple, but i cant find how to transfer the actual account details to my business email account. I need this for my upgraded subscription and invoices.
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The Dropbox desktop app on Macbook won't let me sign in
I'm on MacOS High Sierra. I reinstalled dropbox and now I can't sign in to the app to sync files. I get the message "invalid email or password." But I have no problem signing in with the same email and password on a browser. Any help?
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Add secondary email or change email on my account?
I want to add another email to my account but there is no option to add a secondary email. I read and followed instructions here https://help.dropbox.com/accounts-billing/settings-sign-in/secondary-email but I do not see the setting described. Is it possible only for paid accounts? Apparently I have Dropbox basic, in case…
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My password expired and I didn’t have my email anymore, and other account issues.
Hello again! Man it was so hot today I don’t think I’ll sleep again tonite. Another thing I wanted to share and maybe the most important thing I want to say is that I tried to login to my account after a long time (you know why 😉), and my password expired. Normally you can reset it with an email that they send to your…
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Can I purchase Dropbox Family and make someone else Family manager?
Hi everyone, Can I buy the family plan and then select someone else to be the family manager? Thank you!