Account Settings

Selecting "Start Dropbox on system startup" doesn't stay selected and doesn't start on startup
I'm on Linux Mint. When I select startup automatically, it doesn't stay selected and it doesn't actually startup after boot up. If I go to preferences. select "auto startup". then hit APPLY or OK or both. Then go back into preferences the "auto startup" is not selected. What do I need to do to get Dropbox to auto startup?
I put a typo in my email when I created my Dropbox account
I got 2 tb storage of cloud after buying a new laptop but accidentally i typed wrong mail address and it got activated on that mail id which is not even created yet.... i just typed a letter wrong and without confirmation it got activated ..... the id is "d********3584@outlook.com" and my original id id…
The Billing tab is missing from my Dropbox account settings. Where can I find it?
I usually download my subscription receipts from the billing tab under settings however this is no longer showing. Any ideas where this tab has moved to or how I can retrieve a receipt for payment?
Can't access main Admin account for Dropbox as email no longer exists
Hi -Our main admin left the company. We had access to her dropbox but the freelance IT guy came in, changed our emails from Fasthosts to another provider and cancelled the Fasthost plans, so that email no longer exists and cant be reinstalled. We now have no access to the admin of this Dropbox account and the IT guy has…
Linking personal Dropbox account with another personal Dropbox account
I am trying to link 2 personal accounts - my own, and the one my boss uses (the business I work for is very small, basically just myself and my boss). I only see an option to link a team account: I'm not sure if not sure if there is meant to be a separate link for a personal account? If I click Link accounts, and enter my…
Deleting Account Error
When I go to delete my account, I get an error message after I've filled in all the details. It flashes with Error 500 and only gives me the option to only go back to the home page or visit the help center. I've tried 3x now to delete and nothing changes. Anyone offer any help?
Relocating my Dropbox folder
Love dropbox but due to a mishap (on my part) I ended up with different drive letters assigned to my drives. It's all corrected now but unfortunately I had to relink dropbox in the middle of all this. It didn't ask if I had an existing drive and folder (E://dropbox) but immediately installed itself onto my C: drive. Surely…
How can I tell which one of my two Dropbox accounts is paid, and which one is not?
I have 2 Dropbox accounts. One is free, the other is 2Tb paid for. How do I know which is the paid one. I want to renew, but with Visa, not through Paypal. Any help would be much appreciated. 🙂
Cannot unlink old device
I'm getting Dropbox full because of an older PC, listed as PC(1) in my usage. I go to my Settings Security and see only my current PC and laptop listed. I need to unlink this old device from my account but I cannot find a way to do that. I have a Microsoft Office 365 subscription.
How do I end "Background items Added" notification and/or process?
I uninstalled Dropbox but keep getting this annoying notification on my mac that Dropbox is adding items that can run in the background even though the app is deleted and it is disabled in the appropriate setting. How do I get this to end once and for all? Thanks!
I'm unable to update my card details; "To protect your info, please verify your payment".
Hi There, My dropbox payment card has expired and I am unable to change my card, whenever i enter my new one I get this screen (see attached). Nothing happens, nothing is loading and my internet is very very good. Is there a way for me to update my card details here using support? Thanks, Glen
How can I find which Dropbox account I'm billed for and get my invoice?
My credit card is charged for $127.79. I have to give the invoice to my admin dept. Under billing, it shows no payments or billing activity. I tried going through Chat but it also routed me to the same page and same message. I also tried to find the invoice by putting in the 12alphanumeric reference but no use. I have a…
Entering password and the select box "Remember me"
Each time I log onto DropBox there is "Remember me" for password entering and I would like to know what it is for. Also how do I default setting not having "Remember me" selected. Thank you
Changing Dropbox email, requires re-indexing of entire Dropbox
I have a 1.5TB drobox filled with millions of files. I have had to change my email once and it was a nightmare. Dropbox needs to be signed out of, resigned back into, and to do this requires dropbox to re-sync and re-index all the files. During this process many files become unavailable, sometimes for hours at a time. Guys…
How can I control which folders get synced to my hard drive?
Hello, I need help with settings. I just purchase porfesional subscriptions. the purpose was i have couple ald laptops with family pictures, I would like to upload them to dropbox and keep pictures save no need syncronizing them with all my devices ( my laptops are full) . At the same time there is couple folders i would…
Unsubscribe/change email without logging into account
We have an employee who no longer works for us, but keeps getting emails. How do I unsubscribe her email address without having to login to their account? Thank you
Not receiving the verification email
I am not receiving my verification email. I have attempted this multiple times, on multiple browsers and platforms as well as my cell phone. I have confirmed with my email security provider that no-reply@dropbox.com is allowed. They see email from that address being sent to others in their system. I am also able to send…
Still getting notification emails to my old address
Changed email on account to new account. Still getting notifications to old account. Any idea how to fix? Thanks.
I'm trying to add my debit card to my billing info, but nothing happens.
I am trying to update my billing information and my debit card that works fine is not accepted. I hit the 'submit' button and nothing happens. The card works file. I don't see my billing address anywhere in the system and if it is then that would be the problem as I moved a year ago. Any ideas of what it could be? thanks
I can't find the option to cancel my Dropbox Professional trial.
I have subscribed the professional trial and it will end tomorrow. I'd like to cancel it before the payment, but I cannot find the option to cancel on the "Plan" as described in the manual. I found similar FAQs but have no idea how they solve this problem. Since I have another account subscribing paid plans, I'd like to…
Do I need to pay again, if I re-subscribe to my Dropbox plan before it expires?
Hi, I would like to ask about re-subscription to a paid plan. I have been using a DB Plus plan for a couple of years with annual payments. Recently I was charged again, and I downgraded the plan to Basic(free) plan. I received the explanation that the plan is still active until the paid period, but new uploads cannot…
Received verification email but nothing happens when I click on Verify Email
I no longer have access to the email my dropbox is associated with so I need to change my email address. I go to settings and my email address has "Edit" next to it. I click on Edit and enter my new email address along with the password for my account. It gives me a message to check my email and "Verify my Email". I…
Most recent activity accuracy
How accurate is the times listed under the 'most recent activity'? Under "Web Browsers", when I hover the mouse on top of the info sign, next to each session's time, it gives a signed-in time many days earlier. For instance, when I hover the mouse on the info sign next to the "current session", it says "signed in…
I receive emails from Dropbox to the wrong email address. What do I do?
I receive emails from Dropbox to the wrong email address. I have set the correct email address in my account, but still Dropbox mail goes to a different address (which I don't use often these days). What do I do?
Accidentally accepted invite using a slightly different gmail address, disabled original account
I accepted an invite to access an organisation’s Dropbox. They sent it to my personal email myname@gmail.com but when I signed in I used myname+bb@gmail.com (don’t ask why). Now my original dropbox account is disabled. I can still log in using the +bb email address, and it is effectively my old dropbox account (with all my…
No access to old email address, so I can't receive the security email.
Hello, i would need help and chat with google: i created specifically an account for that as my pb is to connect to a former account where everything is stored but the email address i used is no longer available so i don't receive the security mail
How can we contact Dropbox support via phone?
Has ANYBODY had any success contacting customer support ?? I just get sent in circles and and don't seem to have access to a phone # OR and email. My account says I have a "basic" account but they just charged my CC $119 and I can't contact them ?? My husband just found a # will give it a try ...everybody else who has had…
My phone lost contact to Dropbox
Lots of problems with dropbox. Now i have lost the contact between my cell phone and my computer, how can i marry the two together again? Thx for your help. Wayne
My account has been reset or initialized
Hi there! I hope you're doing well. I'm having an issue with my Dropbox account. I had been using it for personal purposes, but then I received an invitation to switch to an enterprise account for work. Everything seemed to be fine until yesterday when I logged in and was prompted to go through a process as if a new…
Error 500 when verifying a change of email address
Hi, we are attempting to change our "work email" in our settings, when we get the verification email through, we click the link to verify and get an Error 500.

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