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My Dropbox account was deleted due to inactivity, can I get back my referral space?
Hi, My account was deleted as I was inactive for over a year, and I understand that but is it possible if I can get back the space I earned through referrals to friends previously and yes, I registered with the same email address?
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Apps log out remotely
Hi all, quick question. I read that if I have lost a device with the app logged in can I log out remotely even if device is not connected to wifi? I read in support that you can log out of all devices remotely but didn't suggest if this was possible only with WiFi connection. Many thanks
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The date format is not changed
In the settings it is not possible to change the date format. The date format is not changed to DD/MM/YYYY The problem can be solved?
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Help in getting to speak with someone, in order to access my account. No access to the email address
Hi - I am both a (paid) Pro and a (free) Basic customer in UK - one used for professional reasons, the other personal. There are account complications which the Bot is not helping me with ("Ask another question"), hence which need discussing with a live person. Accessing Customer Support, however, requires me to first sign…
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Change my email address without having access to email account used to create the dropbox account
Hej, I have a problem. The email account I used when creating my dropbox account isn't valid anymore. I do remember my password. When I try to log in (as described in the upport section), Dropbox says it sends a code to my invalid emailaddress. Is there a way around this? I can access my account on my phone. Can I change…
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How to merge two Dropbox accounts?
Hi all! I have two account - one with an old email account and one with a new email account. My old email account has half a terabyte of files in it. My new email has a couple files shared with me by folks. I don't have access to my old email account anymore (but I AM logged in to Dropbox everywhere with that.) I went to…
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Why are certain people listed as my Contacts?
Hello, Why would these 3 people be listed as Contacts for my Account? Also why does it show that they viewed my recently downloaded Tax Returns that I shared to my Tax Accountant? Cameron [removed] [removed] Account Executive at [removed] Tina [removed] [removed] Account Executive at [removed] Summer [removed] [removed]…
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I really need a yearly billing cycle, not monthly. How do I do this?
Hi, I'd like to change my billing cycle from monthly to yearly. I don't want to pay $13 a month, I'd like to pay whatever the yearly fee is please. I'm on Dropbox Plus. I really need a yearly billing cycle, not monthly. How do I do this? Thanks,
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Stolen mac time-machine disks. What does "localdomain" mean in 'connected devices' list?
Hi I'm bit worried, my mac time machine discs were stolen last week (unencrypted) so I changed my dropbox password (and many others) 10 am this morning, I was prompted to check the devices connected in my dropbox/security because re-logging in means I reached the 3 device limit. I saw a mac I didn’t recognise…
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How to manage multiple Dropbox accounts on the same computer?
I am having no end of trouble trying to figure out the best way to coordinate between different email addresses. I have clients who add me to their dropbox using my current work email, that is not connecting to my personal login. I know of the "link" option, but when I go to it in my settings I get a 404 error. Then, I…
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Incorrect name in Dropbox email
Apologies if this is posted in the wrong place or has already been raised. On 12/12/2021 I received an email from Dropbox titled 'Updates to our Terms of Service and Privacy Policy'. This email started with 'Hi fYJ0*****2N'. My dropbox password was 'fYJ0*****2N' (I've changed this both here and permanently to access my…
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Settings to be saved
Dear Communitiy, dear DB-programmers In the last weeks it appears to me, as if some (new) characteristics make a mockery of the core feature of dropbox (access from different locations/devices). I.e. every login I have to enter a security code sent to my mobile devices and email - that hasn't been the years before and is…
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What does the orange minus icon mean?
Hello- A couple of days ago, my Dropbox files suddently had an orange minus sign and the content was unavailable. I Googled the symbol, and uninstalled OneDrive---without success. This may be associated with a problem I've had since starting Dropbox---I seem to have two accounts. When I Iog into Dropbox.com, I get one set…
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Can I still access my shared folders after changing my email?
Hi, I would like to change my email address in my Basci Dropbox account. Do I still have access to the externally shared folders afterwards or does the external partner who shares files and folders with me have to give a new share to my new email again? Many Thanks in advance! Susan
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Offline files not downloading on Mac?
I use Mac (OS Monterey 12.4), and have selected "Make available offline" on my dropbox for new files and selected all folders to sync to my Mac. However the files are not being made available offline. Files that I open remain available offline for a while, and then retreat back into the cloud. This problem has been going…
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Accidental folder move prevention on Dropbox Business team
Our company uses Dropbox for Business. Currently our folder structure is Lawyers and then under that we have Amy, Brian, Chris, etc (the names of the lawyers). The under each lawyer we have dozens of different subfolders for the different cases. The other day an employee accidentally dragged Chris into Brian and it caused…
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I'm unable to change the members of my Dropbox Family subscription.
Hello, I have a family plan currently that I am trying to add and delete people off of. When I go to do that the add button whites out and does not allow me to do anything. I tried to add an account like it was telling me to however it still would not let me add anyone onto it. I pay for the subscription however it will…
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I've looked everywhere online for my selective sync settings, but I can't find them.
I have looked everywhere on my Dropbox.com account and cannot find sync anywhere. I have found preferences and there is nothing about sync there. I have a colleagues whose screen shows sync under this menu. I have been on Dropbox since 2008. I upgraded the desktop app but don't know if or how I can update the desktop…
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Two Dropbox accounts under the same email
Two Dropbox accounts under the same email I have an original Dropbox account using the same email as a new computer I just registered. I purchased 1 TB on a monthly subscription, but it still shows as my old limit which is full. When does the original reflect the increased storage, or How to combine these two storage…
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How can we change the billing cycle of our Dropbox plan to a monthly one?
Hi! I have a yearly plan through work and am leaving my job. We need to change the account to a monthly as soon as possible. I can't find a way to do that. When I try to contact Support through chat, nothing happens. Any suggestions? thanks!
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How to access the Dropbox desktop app's preferences to change my screenshots setting?
Could not find my screenshots under Pictures-Screenshots. Eventually found them in Dropbox. Checked Hep and Community support and cannot find the solution to have them stay in my files on the computer. Saw someone accessed Preferences, but I have not found out how to do this. Help is appreciated. Also how does one contact…
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Need help changing file requestor name
Hi, I am working as a virtual assistant for someone and is a part of her team on Dropbox. I created a file request link and was wondering how I can get the file requestor name to change from mine to hers? Thanks!
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How can I switch back to a yearly billing cycle? The option is grayed out.
I used Dropbox Professional from 2019. The last is yearly payment (2019-2021) totals $199 per year, but this year 2022 the invoice was separated into monthly (January 2022, I have paid $19.99). Question: How can I change the payment cycle to yearly? (I tried to change by going to Seting tap Billing and I tried to change…
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Where is my profile? It is not in upper right corner. I need to check my preferences.
What does this mean?
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"You can’t update your billing information because credit card doesn’t support none currency."
Hi, Im trying to update my credit card, but I get the following erro message when trying to do so: "You can’t update your billing information because Credit Card doesn’t support None currency."
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I see a "No payment or billing activity" error, even though I've paid for a Dropbox plan.
Am faced with this message as I try to up No payment or billing activity Invoices and receipts for payments made on your Dropbox account will be available here.
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Changing email address linked to Dropbox (complicated scenario)
My wife and I shared a personal email address (verizon.net). She got to Dropbox first 🙂 and set up a Dropbox account under her name, with her files, linked to that address. I got to Dropbox later 😞 and set up a Dropbox account with my files under my name, using a work email address. My wife passed away recently. I would…
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Wrong date format in email notiifcations despite settings
The date format is set to DD-MM-YYYY in my preferences, but Dropbox emails are arrving in a completely different format with the month and day inverted. I know MM-DD-YYY is used in the US, but in the UK and Europe this is incorrect for numerical dates, and when it's not obvious that the day couldn't also be a month (e.g.…
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Changing ownership of a Dropbox account
We currently have a dropbox account managed by a member of staff that has recently left. I have managed to change the email address so that is done and have changed ownership of the internal folders to another colleague. However this morning as a test she wasn't able to log in via the internet which was good as we had…
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Moving Dropbox folder blocked
I have been on a bit of a journey with Dropbox since I upgraded to 2T. I initially synched about 300GB from an external drive to the C: drive by mistake. I seem to have that resolved. Then I moved the Dropbox folder to the external drive in the hope that if my previous problem recurred the files would end up there and not…