Account Settings

Hi, I have the android app and my personal (basic) account and work account connected. I've recently noticed that if in the personal account there is no option to switch to the work account. I have to logout of the personal account and then it defaults back to the work account. Then if I want to get back to the personal…

How do I find "Billing" on the Dropbox site? It doesn't appear in the list on the left side of the screen after I click on Settings.

I have seen multiple references to the Dropbox preferences. I've spent a lot of time looking, but I can't find preferences anywhere. Where is that? Here's what I am seeing:

I have searched articles and none seem to be able to help. I'm on Dropbox Plus, with monthly billing. Wish to switch to annual to save a few £. When I go to my Billing settings, view payment - and go to "change" I don't have an option to switch from monthly to annual - only to switch from Paypal to a card payment.. Where's…

I am confused by the message I received from Dropbox asking for me to update my billing info. Here's the message: "Your credit card is expiring at the end of the month! To keep your Dropbox account current, click the button below to access your account and update your credit card expiration date and billing address. This…

I cannot figure out how to unlink my dropbox account/login from my Google account on my PC laptop. On my PC laptop I do not use a Dropbox app, but anytime I go to "dropbox.com" it gives me the option to continue login using my Google account. I don't want that if it won't prompt me for a password. I have someone that will…

I am unable to pay for renewing my subscription. I also not able to change my payment method. How to fix it?

Hi Dropbox community, Recently, I noticed that all of my devices from the entire history of my Dropbox app usage are listed again in the "Settings => Devices" section Upon attempting to remove these old devices by clicking on the trash icon next to the respective device hostname, I encountered a problem. Instead of…

DB is sending verification emails to an unknown email address, not the one I provided upon purchase of my account. I am locked out of everything, including Chat. I cannot seem to contact them. What shall I do? I paid $119 and have no access, due to DB error,

Every time I start my system (Fedora 37) - Dropbox opens my browser and asks if I want to connect my computer to my Dropbox account. It already is and if I select yes it does nothing and selecting cancel un-syncs my computer with Dropbox. I can't get rid of this prompt and I'm not sure where it's originating from otherwise…

Hi I have 2 accounts one my personal and other an organisational account. I find convenient to use the app on my windows pc and I find that I can see the organisational one not my other. I have gone to online account and logged out of the one that is there and even when logged into my personal account I can't see if in…

Hello, We've recently had a change of CEO in our business and the old CEO held the administrator login for our dropbox account. How do we change the administrator in this situation?

Hi, I have a Dropbox Professional plan. It comes with 3 signature requests/month. (Will be upgraded to Essentials plan in December). In our Dropbox settings, I have the date set to "DD/MM/YYYY". (Language is English-UK). This all works fine and is reflected everywhere as it should. I'm now trying to set up my first…

I have used Dropbox on my 2011 Mac for years in a very limited way, for one specific application. I have a Basic account, as I only have 69 MB of data total. Now I need to send a file to someone from my phone and she suggested Dropbox, as the file is too big for email. I installed Dropbox on my iPhone 11, but it told me I…

I'm currently trying to reset my Dropbox username, however I'm not receiving the verification email. I have added the Dropbox email address to my Outlook contact list so that it doesn't filter it out, but it's still not working. I have even received emails from no-reply@dropbox.com for other reasons, so I know I can get…

I need to update my email address in my account because I no longer have access to the original email. If I update it in my account, will it send anything to the old email address? In other words, will I lose access to my account if I try to change the email address from an account I no longer have access to?

Hello. I'm from Italy and I wish to know how can I access to Dropbox ONLY with ID and Password and NOT with Google profile. Actually when I try to access, system asks me "Do you want to use your Google Profile to access?". This it means that everyone who will use my PC (where I work with my Google account when I'm not…

I need to change my email address as I no longer have access to the email. (Provider is useless) The instructions on Dropbox help simply don't work. Things are in different places to where they say they are and when you do find the right tab there is no 'edit' button thereby making it impossible. I am using a desktop Mac.

Hello, I modified my email adress in my account. Then I was asqued to verify this new adress when I will receive an email for verification. I don't receive this verification email from DROPBOx. I tried several times and I checked that this new adress is OK. What may I do ? Thanks. My mail adress : [personal information…

Is it possible to have more than just one addtodropbox.com address ? And sort them into different folders. 

My secondary email was given to a 3rd party for access to a folder, when I try to open the folder I get a message that says I’m signed in with my primary email and therefore cannot access. WhT am in doing wrong?

Long ago i created a dropbox account when i purchased new device. Now i do not remember the email i used. How will i be able to know which email i used? I can recall the keywords of my email.

for 2step verification, I want to add my mobile number but there is No my country, my country is Pakistan

New Dropbox user here. I need to transfer my Dropbox to a new computer and delete it from the other. Can someone explain? Thank you.

I am using Dropbox on windows 10 When I open the DB app in the system tray there is only Sync History and Activity tabs (pasted below) - no avatar or settings (I want to change the selective sync settings) Version 185.4.6054 Sync is up to date thanks

I think I accidentally created a new dropbox account when I was setting up a new computer (one that I ended up having to return and wipe of data). That account I paid for to have extra space. The problem is on my old computer (the one I am still using), I have a Dropbox, but it keeps telling me I need more data and to get…

We have an employee who had set up their Dropbox account using a gmail and not our company email account (Outlook). How do they switch the account to their company email? Will this cause any issues with access tied to the account and gmail?

I'm trying to remove 2 licenses. We had 3, I only need one for myself now. I removed the other two team members that were using the other two licenses. When I attempt to reduce the license number to 1, I get a message saying "Your plan must have at least 3 licenses. You may not have fewer licenses than team members, and…

I would like to view all my desktop folders, even those that are not synced in dropbox. I know this is possible, because my previous Mac allowed this, and the "online only" folders were indicated as such. My new Mac is showing only those selectively synched. How do we display all the folders, including un-synced? Thank you.

I own the email that this account was set up on. When I tried to log in it was in Spanish and had another persons profile and data in here. I'm assuming this person must have used my actual email as a throw away email he made up. How do I get this account back attached to my email?