Account Settings

Entering Password and the select box "Remember me"
Each time I log onto DropBox there is "Remember me" for password entering and I would like to know what it is for. Also how do I default setting not having "Remember me" selected. Thank you
Changing dropbox email, requires reindexing of entire dropbox.
I have a 1.5TB drobox filled with millions of files. I have had to change my email once and it was a nightmare. Dropbox needs to be signed out of, resigned back into, and to do this requires dropbox to re-sync and re-index all the files. During this process many files become unavailable, sometimes for hours at a time. Guys…
How can I control which folders get synced to my hard drive?
Hello, I need help with settings. I just purchase porfesional subscriptions. the purpose was i have couple ald laptops with family pictures, I would like to upload them to dropbox and keep pictures save no need syncronizing them with all my devices ( my laptops are full) . At the same time there is couple folders i would…
Unsubscribe/change email without logging into account
We have an employee who no longer works for us, but keeps getting emails. How do I unsubscribe her email address without having to login to their account? Thank you
Not receiving the verification email
I am not receiving my verification email. I have attempted this multiple times, on multiple browsers and platforms as well as my cell phone. I have confirmed with my email security provider that no-reply@dropbox.com is allowed. They see email from that address being sent to others in their system. I am also able to send…
Still getting notification emails to my old address
Changed email on account to new account. Still getting notifications to old account. Any idea how to fix? Thanks.
Changing from Monthly to Annual plan through Google Play Store
Hello! I have a monthly plus membership through the Google Play store. I would like to change it to an annual membership as I assume that will save me money. However, when I go to do this through the play store, it says "this Google account does not have a subscription to your current plan." But I do, I pay for it every…
I want to cancel my subscription, but I don't remember my login and email doesn't exist anymore
I want to cancel my subscription, but I don't remember my logon and my email for this account doesn't exist anymore. How can I logon to cancel my subscription? Or I don't even want to logon, I just want it cancelled so I don't pay for something I don't use anymore.
Dropbox India - Renewal Failed
Hello from India! Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I don't see Dropbox on any banks platform of approved providers and therefore unable to renew my company's account. I've tried with…
Re-subscription to a plan leads to a new payment??
Hi, I would like to ask about re-subscription to a paid plan. I have been using a DB Plus plan for a couple of years with annual payments. Recently I was charged again, and I downgraded the plan to Basic(free) plan. I received the explanation that the plan is still active until the paid period, but new uploads cannot…
Received Verification email but nothing happens when I click on Verify Email
I no longer have access to the email my dropbox is associated with so I need to change my email address. I go to settings and my email address has "Edit" next to it. I click on Edit and enter my new email address along with the password for my account. It gives me a message to check my email and "Verify my Email". I…
Most recent activity accuracy
How accurate is the times listed under the 'most recent activity'? Under "Web Browsers", when I hover the mouse on top of the info sign, next to each session's time, it gives a signed-in time many days earlier. For instance, when I hover the mouse on the info sign next to the "current session", it says "signed in…
I receive emails from Dropbox to the wrong email address. What do I do?
I receive emails from Dropbox to the wrong email address. I have set the correct email address in my account, but still Dropbox mail goes to a different address (which I don't use often these days). What do I do?
Accidentally accepted invite using a slightly different gmail address, disabled original account
I accepted an invite to access an organisation’s Dropbox. They sent it to my personal email myname@gmail.com but when I signed in I used myname+bb@gmail.com (don’t ask why). Now my original dropbox account is disabled. I can still log in using the +bb email address, and it is effectively my old dropbox account (with all my…
No access to old email address, so I can't receive the security email.
Hello, i would need help and chat with google: i created specifically an account for that as my pb is to connect to a former account where everything is stored but the email address i used is no longer available so i don't receive the security mail
Contact Phone #
Has ANYBODY had any success contacting customer support ?? I just get sent in circles and and don't seem to have access to a phone # OR and email. My account says I have a "basic" account but they just charged my CC $119 and I can't contact them ?? My husband just found a # will give it a try ...everybody else who has had…
My phone lost contact to Dropbox
Lots of problems with dropbox. Now i have lost the contact between my cell phone and my computer, how can i marry the two together again? Thx for your help. Wayne
My account has been reset or initialized
Hi there! I hope you're doing well. I'm having an issue with my Dropbox account. I had been using it for personal purposes, but then I received an invitation to switch to an enterprise account for work. Everything seemed to be fine until yesterday when I logged in and was prompted to go through a process as if a new…
Error 500 when verifying a change of email address
Hi, we are attempting to change our "work email" in our settings, when we get the verification email through, we click the link to verify and get an Error 500.
Check expiry date of subscription
How to check when my subscription will expires
Imdividual Plus plan on multiple devices
Hey does anyone kmow if you can use multiple devices for an individual plus plan. For example, I backup my personal phone and then take pictures with my work phone amd back them up to the same dropbox account? Will that plan work for that? Thanks in advance.
How to go from Dropbox Plus Account to Having Family Account
I currently have my own Plus account and realize my wife can't access the images I have there as her account doesn't have enough space. Looks like having a Family account is a good solution so how best to migrate there? Also, I purchased the Plus account through my iOS app, so does that make the whole conversion process…
How do I check if I have a subscription with Dropbox? I want to create a Vault
I thought I’d subscribed to Dropbox. How do I check if I have? The reason I ask is I want to create a vault, and I’m getting a dialogue box inviting me to subscribe, and no prompt to set up a
Old account keeps autopopulating when I download Dropbox- how to sign out?
Greetings! I have an old Dropbox account that I can no longer access, because I don't have the email anymore. I have uninstalled Dropbox on my computer, but every time I re-download it, the old account is populated automatically. I need to sign out of this old account and sign into my new account on the desktop. The…
Age limit outside of the US
Can anyone explain why Dropbox has an age limit of 16 outside of the US and 13 in the US??? Kind of makes a joke of the Dropbox Family product for anyone outside of the US. Apple and Microsoft don't distinguish between within the US and outside the US for accounts and have 13 year minimum age requirement and obviously…
How to deactivate smart sync
Hi, is there any way to completly deactivate the smart sync "feature"? Since that was introduced the dropbox service became really messy. I use selective sync a lot, now I have always I add new files activate for all new files to have them offline available. As I don't want to use smart sync at all and always have my files…
Different drop box accounts
I have two drop box accounts, one I use for personal and one I use for work. The dropbox app (I use a Mac) keeps defaulting to my personal DB. I cannot change it to link to my other work DB, I want the app to link to my work account and synchronise files for work. There does not seem to be a way of logging off and on on…
Basic account allows to to three devices whether those devices still exist or not
Beware. We ran into this issue while trying to document a different issue. Apparently the three devices counts any device which was logged in in the past and never explicitly logged out. My wife had two devices currently in use, her laptop on which she could not sign in, and her phone on which she had closed the app. But…
How to turn off notification "Because it's online-only it won't be moved to your Recycle bin"
Does someone know, how to turn off this annoying notification? "Delete xxx.xxx? Because it's online-only it won't be moved to your Recycle bin"?
Can I reset my password without access to the email as I forgot it?
i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?

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