I'm unable to upload files to my Dropbox account, there's a yellow triangle and 'Waiting' message

Question

Hi everyone,

I'm hoping someone can help with a Dropbox upload issue I'm experiencing.

I am trying to upload files to Dropbox. The file appears in the upload folder, but the status remains "Waiting" and the upload never progresses. A yellow triangle with an exclamation mark is displayed, which I assume indicates an error, however I can't find any information explaining what the issue is.

So far:

* The file remains stuck on "Waiting" indefinitely.
* The upload does not start or complete.
* I can access the Dropbox folder and navigate the site without issues.
* No detailed error message is displayed when I hover over or select the warning icon.

Has anyone experienced this before or know what the yellow warning triangle indicates? Are there any troubleshooting steps I should try?

Any assistance would be greatly appreciated

Jay · Answer

Thanks for the info. Just for clarification, are you uploading from the OneDrive folder on your computer, or from the OneDrive site or mobile app to your Dropbox account?

SimPet · Answer

File size is 215KB with 2GB available. Trying to upload from one drive.

Jay · Answer

Hi @SimPet, thanks for messaging today.

It sounds like you're trying to upload files to the Dropbox site directly, from what you've described.

How large are the files you're trying to upload? Do you have enough quota on your account to store the files you're trying to upload?

Could you try switching browsers to see if the same behavior occurs again?

Whatever details you can provide, even if they seem small, will help us get to the bottom of this together.