My Dropbox account storage appears full, but I can't find any files

Question

Account storage shows full but no files found

Hi Dropbox Support,

My account shows I'm using 3.61 GB out of my 2 GB free storage limit, but I can't find any files that account for this usage.

I've checked the following, and all appear empty or negligible:

* All files: only 2 small files (~1.3 MB total)
* Photos: empty
* Shared folders: empty
* Deleted files: no files found
* Camera uploads: turned off

I've also removed two old linked devices (an iPad and an old HP-Envy computer) from my account's Devices list, but the storage usage hasn't changed.

Could you please check my account from your end and let me know what is taking up the storage space? My account email is [removed per Community Guidelines].

Thank you for your help.

Best regards,

Hind [removed per Community Guidelines]

Nancy · Answer

Hi @hindameenalawadhi! Thanks for posting on our Community today.

In general, we don't have account visibility here on the forum, so we can't see info related to your Dropbox account.

However, besides the pages you’ve already checked, have you also taken a look at your Backups page here?

Do you see any backups that could be taking up extra Dropbox space?

Let me know, and we can go from there.