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Referral status marked as "Ineligible" by mistake

hmarukoleksandr

Hello,

I recently invited a friend to join Dropbox using my referral link. They successfully created a new account, verified their email address, and installed the Dropbox desktop app on their computer for the first time.

However, the referral status in my account is now marked as "Ineligible". We did not violate any terms, and this is a legitimate new user on a clean device. Could you please review this case manually and credit the referral space?

My Dropbox email: [removed]
My friend's Dropbox email: [removed]

Thank you for your help!

[personal info removed per the Dropbox Community Guidelines]

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Hannah

Hi there, @hmarukoleksandr, thanks for posting on our Community!

This might indeed be a false positive, but is it possible that this person did all this while connected to the same network as you?

If so, can you get them to register from another computer or IP address to see if it helps?

You can see more info on this issue in our FAQs page here.

If what I suggested doesn't help, let me know and we'll go from there.

Thanks!

hmarukoleksandr

My Dropbox email: [removed]
My friend's Dropbox email: [removed]

Hannah

Hey @hmarukoleksandr, I see you posted a copy of your original post in your reply, was that by mistake?

Did you try my suggestion?

Let me know how it went and if you're still having this issue!

hmarukoleksandr

I didn't duplicate it. In this post, I provided a new email address:

[removed]

Another user signed up using the referral link, but the problem is the same.

Hannah

Thanks for the update, @hmarukoleksandr.

Apologies for that, since the rest of the reply was the same as your previous one, I missed the new email address.

Also, just for future reference and for your own security, I would suggest that you refrain from posting personal info like email addresses on public forums such as this one.

I have, however, sent you an email to the address linked to your Community profile so we can investigate this issue privately. See you there!

hmarukoleksandr

The issue remains unresolved for both the account :

[removed]

that registered and installed the app via my referral link and the other account:

[removed]

. No additional 500 MB of storage space has been credited for either of them.

Hannah

Hey @hmarukoleksandr, I sent you an email yesterday, can you check your inbox and get back to me?

If you can't access the email from your inbox, you can check your ticket here.

hmarukoleksandr

answered the mail

Nancy

Hey @hmarukoleksandr! I can see you’ve replied to Hannah’s email indeed.

She’ll look into your case as soon as possible, and respond when she has more updates.

hmarukoleksandr

500 MB were credited to the email [removed per Community Guidelines], but nothing was credited to [removed per Community Guidelines]. What is the reason?

Nancy

Hi again, @hmarukoleksandr! Please refrain from leaving your email address(es) on the forum, as anyone can see them and it also goes against our Community Guidelines. I’ve already removed them from your last post for security purposes.

As for your request, I’d suggest sending a new email to Hannah directly in the same email thread, so that she can further assist.

Thanks!