for me to contact about a very abusive support agent?
Phone numbers? Email address?
Thank you.
Hi @Willzsales, thanks for bringing this to our attention.
We're sorry to hear about your recent support experience with our team.
Did you receive an email with the ticket ID from when you were in contact with the support agent in question? This way, we can check the interaction on our end.
Whatever details you can provide, even if they seem small, will assist us further.
I can't use the program on my computer. It's stopped working and produces an error message "Couldn't start Dropbox".
Your support agent was a ******. I spent over an hour with your AI bot trying to get me back online. At some point, I got to your support guy. He wasn't helpful at all. I answered his questions and sent images of the txt file he kept asking for. I don't know what else to do. The program still is not running and I just ordered a 2 terabyte backup drive. I'll be using the browser to download my files and will be closing my account.
This morning, I paid for more storage space with Dropbox, before my encounter with the ******. Please refund that money.
Ticket No. 26670503
Thanks for the details. From the image, I can see that the error message is that the 'volume does not contain a recognized file system'.
Since it looks like you're using the E:\ drive for your Dropbox folder, is it possibly an external drive or a NAS which uses a different file system from NTFS?
Regarding your request for a refund, the support team should be able to assist you further.
Can you just help me fix this? It has worked for years. I haven't changed anything.
Based on your response, I managed to locate the issue. It would have been nice if your support guy could have seen the issue. I sent him exactly what he wanted. Several times!!!
Thanks for the update. Could you let us know what solution you used in case other users experience the same error message that you received?
