The Dropbox website freezes when using Safari

Question

Hello,

I am using a late-2016 MacBook Pro (macOS Monterey 12.7.6) with the Safari browser version 17.6 (17618.3.11.11.7, 17618). Lately when I log-in to my Dropbox account via Safari, using the online site, it logs me in, but then everything is frozen. If I use the Google Chrome browser version 150.0.7871.125 (Official Build) (x86_64), there is no problem, and everything works fine. Any idea what might be going on?

NOTE: I posted this on the Dropbox Support site, but after a week, I received no reply; so I logged back in to the site, and it said, "You have no active requests." Frustrating.

Hannah · Answer

Thanks for bringing this to our attention, @whydavewhy.

If you're on the free Basic plan, your support options might be a bit limited, but we'll happily assist you here on the Community!

Since you're only having this issue on Safari and not on other browsers, there are a few things you can try.

Can you please check out the info and troubleshooting steps here and let me know if they help?

Thanks in advance!