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Our Updraft App folder is greyed out ?

AlanAtaxia

our Updraft folder is Greyed out

we cannot seem to access this folder

Help, it contains website backups

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Jay

Hi @AlanAtaxia, thanks for messaging the Community!

Are you seeing this icon grayed out on the Dropbox site itself, or in your Dropbox folder on your machine (if the Dropbox desktop application is installed and running)?

Whatever details you can provide, even if they seem small, will help us get to the bottom of this together.

AlanAtaxia

on my pc, via the Dropbox site

Jay

Thanks for the image. I also use Updraft for backing up my personal site, so I'm aware of how it works a little.

On my Dropbox account, the Apps folder is normal when you view it in the main window of the Dropbox site, or the right, and not in the navigation pane on the left.

Are you able to navigate to that page? For the Apps folder, if you're not in a Dropbox team, then the URL should work using this link, which is the same one for my Apps folder.

AlanAtaxia

thanks, although that link says that the app/folder cant be found ? #BIZZARE

AlanAtaxia

Jay

Just for clarification, is this for the Updraft folder, or the actual Apps folder?

Are you able to access any other folders in the Apps directory?