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Getting error 535887868 when installing the Dropbox desktop app on a Windows 11 computer

Nicole_MPM

I can't get Dropbox on my Windows 11 computer to connect to the rest of the network. No one else at my company is having issues with syncing, so I know it's my computer. I've tried reinstalling Dropbox and using the offline installer. I've tried turning off my firewall during installation. I've tried uninstalling the app. Nothing.

Whenever I've tried "opening" the app to reset syncing, nothing opens (that's been an always problem though). When installing I got Error: -535887868

I'm at my wits end trying to fix this on my own, and have no idea how to access my files. I've been running around the office with a jump drive to get files to and from my computer. Does anyone have any advice?

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Accepted answers

Jay

Hi @Nicole_MPM, thanks for the update.

If this is a company-managed device, then there could be some IT admin settings that are preventing the machine from working as it should, and allowing certain programs to update or get installed fully.

Let us know if you're able to get Dropbox working on your machine!

All comments

Walter

Hi @Nicole_MPM - sorry to hear you're having issues with this.

Can you please try an advanced reinstall as outlined here and let us know if this persists?

If it does, I'd appreciate a screenshot of the error you're getting so that we can have a visual too.

Thanks!

Nicole_MPM

I saw this article online already, but the first step is to open the Dropbox app and click on my Avatar and click quit. But my Dropbox desktop app doesn't and has never opened to let me view Avatars on any computer I've tried it on. (I'd show you a visual, but it's just me clicking on the desktop app from multiple places, and my mouse doing the little loading wheel, and then nothing)

Then the second step is to uninstall Dropbox, which I can't do. I didn't get an error code for that however. All I get is this:

I've tried restarting my computer, too. Since that usually fixes my Dropbox issues. But it hasn't helped this time. I'm worried it's more a computer issue than a Dropbox issue. But I'd like to exhaust trying to fix all the Dropbox ways first, since that's something I can do myself for the most part.

Walter

In that case, as a test, you can try creating a new OS profile on your computer and try to download and install the app there @Nicole_MPM.

By the way, do you happen to have any security programs running on your machine like an antivirus etc.?

Keep me posted with any updates!

Nicole_MPM

I think this is a computer issue. I tried making a second OS profile and it was just a black screen with my cursor visible. I couldn't open anything, let alone Dropbox. We've been having a hard time finding good IT here, so I was hoping this was a Dropbox problem that I could try to troubleshoot. Thanks for your time!

Jay

Hi @Nicole_MPM, thanks for the update.

Let us know if you're able to get Dropbox working on your machine!