I have no right-click options in my Dropbox folder on two Windows computers

Question

I have a paid account. I went back & forth with Dropbox CS and their answer ended up being (after many technical tries): "we'll let you know when we have a solution"!

I use windows 10 on 1 desktop, and windows11 on a laptop. Both don't work.

I have no Right-click options. I can't decide what folders are in the cloud and which are available off line on my computer. My default setting is to keep everything in the cloud but I need folders that I work with ongoing available on my computer. I have the option to "download" but then it opens an new destination and I don't know if it will double it up since I use a few devices. Any advice, or should I look for a new cloud base storage? this has been going on for over a month and I need a solution asap. Thank you

Neal · Answer

Hi @Elizabeth E.7,

Thanks for reaching out.

I've reviewed this issue and your support ticket and the ongoing issue.

I don't have a timeline for you but I can confirm that this is being fully investigated as we speak.

As soon as there is an update, our team will let you know via your ticket.

Elizabeth E.7 · Answer

Can someone give us a timeframe? will this be another week, or could it take months?

Elizabeth E.7 · Answer

Until they figure this out, is there a way from the online site to make folders available offline? The only option I see is to download the folder. If I do that it: 1) doubles that folder  2)anything I add to that folder syncs to cloud only so that doesn't help!