I'm reporting a UI bug in the Dropbox iPad app involving the split-panel document viewer. This appears to be a regression of an issue previously reported by other users back in 2019. EXPECTED BEHAVIOR: * Open a document in the Dropbox iPad app so that it appears in a split view: a smaller panel on the left and a larger panel on the right. * In the upper-left corner of the right (document) panel, there is an "X" button, which is present when the document is not filling the full screen. * Tap the "X" to close the document. The document closes, but an "X" remains in the upper-left corner of the now-blank right panel. * Tap that remaining "X" to close the right panel entirely. The left panel then expands to fill the screen. WHAT HAPPENS CURRENTLY: In step 3, after tapping the "X" to close the document, the "X" button should remain available, but it disappears leaving the blank right panel unable to close. ADDITIONAL NOTES: * I confirmed this is a software issue and not a device issue: on an older iPad, running an older version of the Dropbox app, the "X" button worked correctly and did not disappear. After updating to the latest version of Dropbox, the problem appeared. * I have already tried the standard troubleshooting steps without success, including: force-quitting and reopening the app, restarting the iPad, and opening the same file through the Files app instead of directly in Dropbox. * This appears to be the same underlying issue reported by other users in the Dropbox Community forum in 2019 ("X to close photos on split screen gone"), suggesting it may be a regression that was reintroduced in a later update. DEVICE/APP INFO (please fill in before sending): * iPad model: iPad (A16) * iPadOS version: 26.5.2 * Dropbox app version: 482.2.2 Thank you for your help. Best regards.

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

On the Dropbox iPad app, the right panel cannot be closed

Richard_2019

I'm reporting a UI bug in the Dropbox iPad app involving the split-panel document viewer. This appears to be a regression of an issue previously reported by other users back in 2019.

EXPECTED BEHAVIOR:

Open a document in the Dropbox iPad app so that it appears in a split view: a smaller panel on the left and a larger panel on the right.
In the upper-left corner of the right (document) panel, there is an "X" button, which is present when the document is not filling the full screen.
Tap the "X" to close the document. The document closes, but an "X" remains in the upper-left corner of the now-blank right panel.
Tap that remaining "X" to close the right panel entirely. The left panel then expands to fill the screen.

WHAT HAPPENS CURRENTLY:

In step 3, after tapping the "X" to close the document, the "X" button should remain available, but it disappears leaving the blank right panel unable to close.

ADDITIONAL NOTES:

I confirmed this is a software issue and not a device issue: on an older iPad, running an older version of the Dropbox app, the "X" button worked correctly and did not disappear. After updating to the latest version of Dropbox, the problem appeared.
I have already tried the standard troubleshooting steps without success, including: force-quitting and reopening the app, restarting the iPad, and opening the same file through the Files app instead of directly in Dropbox.
This appears to be the same underlying issue reported by other users in the Dropbox Community forum in 2019 ("X to close photos on split screen gone"), suggesting it may be a regression that was reintroduced in a later update.

DEVICE/APP INFO (please fill in before sending):

iPad model: iPad (A16)
iPadOS version: 26.5.2
Dropbox app version: 482.2.2

Thank you for your help.

Best regards.

Find more posts tagged with

Mobile

iOS

Tablet

Accepted answers

Richard_2019

Thank you very much Nacy! That did it. The "X" is back and I can close the right panel once again.

All comments

Jay

Hi @Richard_2019, thanks for bringing this to our attention.

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Keep me updated if there are any changes

Richard_2019

Hello Jay.
I have Dropbox Basic plan with over 16 GB of storage and three devices connected.

Nancy

If you don’t have more than 3 devices linked at the moment, then you should be OK to reinstall the app @Richard_2019.

Richard_2019

Thank you very much Nacy! That did it. The "X" is back and I can close the right panel once again.

Walter

We're happy to hear you're back up and running, Richard.

Let us know if anything else comes up!