I have an issue with my storage with regards to a lot of data and it's not something I can share on the public platform. I need to speak to someone. I upgraded my plan, it didn't get upgraded.
Welcome to the Community, @successunforgettable. Let’s start off with some general info here first, and we’ll go from there. First off, can you clarify if you upgraded your Dropbox account directly via www.dropbox.com, or if you used Google Play/iTunes instead?
If you've already been charged for a paid plan, is it possible that it's tied to another Dropbox account (under a different email address), and not the one you're currently signed in to? Finally, besides the matter with your upgrade, do you have any other issues when it comes to your storage space? Let me know, and I'll be happy to further help.
Hey @successunforgettable!
Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.
