My PDF files can't be viewed/opened on the Windows desktop app.

Question

I've noticed recently that PDFs that I've downloaded on my laptop are not viewable in a DB desktop app folder. This happens whether the PDF was created and initially downloaded directly into a DB desktop app folder or into the Windows File Explorer Downloads folder (and then moved to a DB desktop app folder). The PDFs have been successfully created, because the same PDFs that do not open within DB desktop app are fully viewable in their respective DB folder on the DB website.

I've done all the normal troubleshooting: Dell laptop with DB desktop app fully updated (248.4.3576), on fast WiFi, caches cleared, and laptop restarted. FYI Problem occurs whether the PDF download is created with Microsoft Edge or Chrome PDF reader.

Help please. Thank you, amcoffice

Megan · Answer

Hey @amcoffice!

Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Nancy · Answer

Welcome back to our Community, @amcoffice! Hope you’re doing well.

When saying that you’re downloading your PDF files to your laptop, can you clarify the exact steps you follow to do this and where you're downloading them from?

I’d also like you to copy and paste a few screenshots showing how your PDFs appear on www.dropbox.com and your desktop app, to compare them.

Give me a nudge, once you have more info.