Deleted email address and can't log in to our Dropbox Family account

Question

Hello. I need help recovering access to our family Dropbox account. I recently closed the email address  registered to the Dropbox account, and I am now unable to log in because Dropbox sends a verification code to that address which no longer exists. I am the account holder and can confirm any details needed.  I am not trying to create a new account — I simply need help either changing the email address on the existing account, or verifying my identity another way so I can regain access.

Mark · Answer

Unfortunately its unlikely you'll be able to regain access. Dropbox have said this repeateldy on these forums.

The only people and way to get help is via Dropbox support.

You need to log a ticket at www.dropbox.com/get_help using the 'Account Log In Issues' option.

NickiWhite · Answer

Forgot to mention that I emailed the address on the Dropbox support and received this message back:

Ticket #26303215: Submission from Get Help

,

This is an unmonitored email address. A support request has not been created for your account. This request has been closed automatically.

To receive assistance, please visit Dropbox - Contact Dropbox Support to view your support options for Dropbox. If you are requesting assistance for a Dropbox Sign account, we recommend visiting Dropbox - Contact Dropbox Support.

You can also visit The Help Center for articles and guides covering various topics, or the Community to to connect with fellow Dropbox and Sign users for insights and solutions.

Does this mean they won't look into my query?