Child Item

Photo date incorrect by 200 years

Has there been a fix for this issue? I am having the same issue myself. In dropbox it says date taken 200 years in the future, but inspecting the image in windows doesn't have a date taken at all in the metadata. This both shows in the Andriod app and the Website

Device
Andriod and Web
Operating System/Browser (if using the web)
Windows 11
Dropbox App Version (if using the app)
464.2.2
Syncing Status
up to date

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Jay

Hi @jaminsg, thanks for bringing this to our attention.

Are these images taken by your phone camera, or are they images uploaded to your Dropbox account manually from another source, such as a download?

This will help me to assist further!

jaminsg

They are uploaded from a pc

Megan

Hey @jaminsg, let me jump in here!
When did this start happening?

Also, does this issue affect all photos and videos, or only some? One more thing: do you use camera uploads to upload your content?

Having said that, can you try checking your photos tab using an entirely different browser, or incognito tab too? You could also try clearing your cache from your mobile app too, and if that doesn’t work, reinstalling it might do the trick.

If you’re still experiencing some trouble with this, let me know!

jaminsg

This started happening quite a long time ago. Maybe over a year. I just haven't got around to sorting it out yet. I do use camera uploads, but the images with issue haven't been taken on my phone. I think they are isolated to certain folders, but there are hundreds on hundreds of images. So it's hard to confirm all of them. I have checked about 20 images with the issues and they don't have any date in the future within their metadata. I have tried reinstalling the app, checking the photos in thet brower on a different computer. Still have troubles. Thanks

Megan

Hi @jaminsg!

Thank for the info!

Let's try one more thing. Could you confirm that ‘Automatic time zone’ is checked on this page? Also, please confirm that the timezone of your computer is set correctly.

If both are set correctly let me know and I'll send you an email in order for us to have a closer look into this. Thanks!

jaminsg

Hello

Yes automatic timezone is selected and timezone is my current location.

Thanks

Megan

Hey @jaminsg!

I just sent you an email, in order for us to investigate further. Reply back to me, and we'll take it from there.

Thanks a bunch!