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Issue with communication between Dropbox web and Dropbox desktop application

Hello,

I want to report issue (I believe it is bug) related to trouble with communication between your web site (https://www.dropbox.com/home) and the official Dropbox application (v240.4.8493) that normally happens on loopback port 17600:

This used to work well, but for whatever reason it shows errors on try to open some file using ellipses > Open in > Desktop. Pretty often the web site cannot even detect that there is working desktop application. At the same time Dropbox desktop application seems well working - no delay in sync, etc.

I made a little research what might be the reason and found out that despite desktop application does most of its work well there is significant delay (softly said) in responses to requests that website sends:

Such responses have to be in borders of milliseconds (1 second is a huge delay). Above delay leads to processing timeout and error seen on first screenshot.

One more additional detail: it seems that even when particular file is opened successfully at the end, Dropbox application delays it response related to the file till file gets closed. Is this normal?! It's rather BUG!

Please, forward above to team responsible for Dropbox application development.

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Closed - Not for right now

Comments

Jay

Hi @Здравко, thanks for bringing this to our attention.

Does this occur on multiple browsers, or just a specific browser?

This will help me to assist further!

Здравко

Hi @Jay,

Thanks for responding. As you can see it doesn't happen on any browser! For display purposes, on screenshots is Firefox, but actual issue is how Dropbox desktop application responses (take a look on last screenshot)!
Please don't look on places where the issue cannot be. Dropbox application doesn't respond in time and it's easy to check. Just try it as I described. Does it works for you? 🙂

Just forward it to your engineers. Thanks.

PS: Open from here:

Jay

Thanks for the info.

I've forwarded this information to the appropriate team in order to investigate this matter further.

Hannah

Hey @Здравко, thanks for your patience here.

I just sent you an email, so we can investigate this on a deeper level.

See you there!

Здравко

Thanks @Hannah, my reply is there already.

Здравко

Hello,

Is there some chance, this to get a step further? Current Dropbox application version is 244.4.6580, but it's still the same behavior! Backend support and application development seem got asleep - no any "signs nor sounds". 🤷

One of the issues (I don't say all) is related to a change in single config line (could be done for maybe 5 minutes). No any move yet (more than a month later)...

Could somebody remind them? (to urge them do their job)
Thanks.

Nancy

Hey there, I can confirm that your ticket is being worked on by our team.

If you wish to give them another nudge though, don’t hesitate to respond to the last email you received on your ticket.