Child Item

I deleted my the Dropbox app and lost my Desktop, Documents and Downloads folders

Device
Macbook Air M1 2020
Operating System/Browser (if using the web)
Sequoia 15.6.1
Dropbox App Version (if using the app)
unknown (deleted app a long time ago.

Question or Issue
Yesterday I received a message saying my memory was full on my Macbook Air. It's likley this was actually Dropbox. Went into storage to make space. Saw Dropbox and hadn't used it for years. Didn't have much in it so I deleted it and also wiped from bin. It must have been integrated into IOS as I've now lost my Desktop, Documents and Downloads. Only on a basic plan for Dropbox so don't have rewind option. What can I do short of factory resetting macbook and losing everything?

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Comments

Jay

Hi @Unigirl, thanks for bringing this to our attention.

When you say that the Dropbox app hasn't been used in years, do you mean having it run and sync folders in general? Do you log in to your Dropbox account online?

It sounds like you were using the Dropbox Backup feature, which allows you to backup certain system folders like the Desktop, Documents and Downloads folders.

As you said you haven't used the account in years, the data might be old, but it should be worth checking out the backup folders online to see if there is any data there you can recover.

This will help me to assist further!

Unigirl

Don't really know. Never even used Dropbox app on this computer. It must have been a setting that cloned over from old macbook. Have tried looking for backup or rewind functionality online, but only ever had a free version, so none of this appears available.

Jay

If you haven't used the Dropbox desktop application on this machine, then it's likely that nothing has been syncing to your account online.

This would also mean that there is nothing to restore from the site, as no files were uploaded there.

Do you see any recent events or deleted files on your account?

Megan

Hey @Unigirl!

A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected.