Question or IssueMost of my files are missing.
Hey @Maray7611, thanks for your post.
Can you send me more details on what’s going on exactly?
Are you unable to see your files on www.dropbox.com? When was the last time you could access them on the Dropbox website?
Keep me in the loop.
Hey @Maray7611!
Just following up to check if you had a chance to review our last message.If you still need assistance, feel free to get back to me with the details requested. If the issue is resolved, we'd love to know what worked out for you.
I haven't used Dropbox for a while (maybe a year or two), Now almost everything is gone! What the heck happened? This was how I shared my files with others. Is there another service which DOESN'T seemingly delete files?
Hey @JKangas, thanks for your comment here.
When an account is inactive for more than 12 months, it will indeed get deleted. However, that goes for the entire account, not specific files.
You mentioned that almost all your files are gone, does that mean you can access some of them?
If that's the case, inactivity wouldn't be the reason your files are gone.
Have you checked your events page and your deleted files page, to see if you can locate your files there?
