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I can't get receipts or invoices for Drobox Fax & the Only "Help" I Can Get is From a Forum?

I have Drop Box Essentials, for which I pay a yearly fee. I also have "Hello Fax" which used to be a separate company and is now "Dropbox Fax", for which I get billed $10.46 monthly from my credit card. But I'm running a business and need to have receipts or invoices for my taxes. I cannot find Dropbox Fax invoices anywhere and the Fax service is not listed on my account. I've been using excerpts from my credit card statements, which is cumbersome & time consuming. I shouldn't have to do that. When I clicked on "HELP", I was taken in circles. I keep getting directed to FAQ's or Forums. I cannot find a place to email, a link to a chat or a number to call. It's infuriating. Stop treating your customers like they are a burden to be avoided.

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Accepted answers

mgaal

I finally figured out how to get to my billing, payment history and receipts. It's crazy! After I login to Dropbox Fax, I have to; (1) Click on my initials “MG” which are in a in a small magenta circle in the upper right corner of the landing page; (2) In the drop down menu, click on “Settings”; (3) In "Settings" at the top of the page, click on “Billing”. (4) Then look for “Billing Receipts” , where to the right is a link labeled “View” . Click on "View". That's where my payment receipts are.

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Jay

Hi @mgaal, thanks for messaging the Community.

Just to confirm, have you followed these steps in order to access your invoices for Dropbox Fax?

Have you also tried checking the Dropbox Sign webpage to view the invoices from there?

This will help me to assist further!

mgaal

Thanks Jay for responding. I just tried signing in on Dropbox Sign as you suggested and got an error message saying: “Please confirm your email or use old email address to login”. I tried every old email address I could think of. What’s particularly frustrating is there is nothing in this error message telling me what I need to do to “confirm my email”. I am also signed into my “Dropbox Essentials” account, and there is nothing in my account showing I subscribed to “Dropbox Fax or “Dropbox Hello Sign or Fax”. In fact, there is nothing in Dropbox listing Dropbox Fax only Dropbox Sign. On my credit card bill, it says "Dropbox Merchandise, then "HELLOSIGN.COM CA 94158 USA" , and "Appears on statement as "DROPBOX FAX MONTHLY HELLOSIGN.COM CA 94158 US". There is a link labeled "Merchant Website". When I click on the link, it take me to my Dropbox Essentials Account! It's a not-so-merry-go-round. So, not only can’t I get an invoice or receipt, I can’t even manage my “Dropbox Fax / Hello Sign " subscription (why it has two names is another mystery). What if I need to change my billing method or wanted to change my fax number? I have no way of doing those things either. I really appreciate your assistance.

Hannah

Hi from me as well, @mgaal.

If you previously had HelloFax, you should have a Dropbox Fax account. Can you try the site I hyperlinked and let me know if you can access the account as a first step?

mgaal

Thank you Hannah for your assistance! Made lots of progress, but it was not easy. I first tried signing in on Dropbox Fax as you suggested and got the same error message I got with Dropbox Sign, which was to verify my email without telling me what to do to verify my email. I then tried my old "Hello Fax" email and login and that finally got me into my Dropbox Fax account. That's progress. But there is nothing in Dropbox Fax that allows me to access my payment history & download receipts and invoices. So I clicked on the question mark icon for "Help", then "contact us", then "submit request - Response within 24 hrs." Then "File a ticket". Instead of taking me to where I can file a ticket, it took me to Dropbox Sign and FAQ's (some of which related to Dropbox Fax). I clicked on the links related to Dropbox Fax billing in the FAQs, which took me to "Recent Account Activity" where I found a link related to billing, which has my receipts. Great! Problem almost solved. But there doesn't seem to be anyway to access this billing history from the landing page on Dropbox Fax where I logged in. I will have to go through that entire set of links every time I need to download an invoice (assuming I can remember how to do it)! Of course, there should be a way to get to my payment history directly from Dropbox Fax. Do you know why Dropbox does not have tech support anymore? Were they bought by another company?

mgaal

Jay

Thanks for the update, @mgaal, that sounds like the steps in the link I attached in my previous reply to locate your billing receipts.

I'm glad to hear that you were able to locate those invoices. If you have any further queries, feel free to message back.