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Can't view specific documents that are downloaded in the activity log

Larsso1980

Good Morning,

I use Dropbox Business and have recently been sharing information in "Can View" mode with some clients.

We have been trying to track their activity and can see when they access the system but it wont allow us to see what specific documents or files they are downloading?

The activity log for one of the clients shows us the specific files they have downloaded but the other 4 it wont show, just shows us they have viewed the file (yet they have informed us they have run downloads).

Would anyone have any idea as to why this is occurring for some invited parties and not others? (Please note all are in "can view" Mode). Below is us being able to see the specific file for this user, but for the others, we cant see that activity.

Thankyou

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Comments

Walter

Hey @Larsso1980 - sorry to hear you're having issues with this.

Can you please clarify if you notice this with only one particular file, some or all of them?

Also, are your clients using individual Dropbox accounts or are they part of a team perhaps?

If you could also let me know how you're sharing your files exactly, I'd appreciate it.

Thanks!

Larsso1980

Hi @Walter ,

The people I am sharing with appear to have individual Drop Box Accounts. They definitely are not a part of a team.

With one client i can track the downloads whether its a PDF, Excel or Word document.

With the rest it simply just shows them accessing the main file and then no more activity after that?

I hope this helps. Thankyou for your assistance.

Walter

Have you checked what web browsers they're using on their end @Larsso1980?

Larsso1980

No sorry, i didn't know that was something to monitor.

Is there a setting change i can make or i should i request they use the same web browser as what i have created it on?

Hannah

Hi from me as well, @Larsso1980.

While there's no setting that will allow you to change this, can you ask them to download the files from the same browser you're using, just to see if that makes a difference?

Also, can you please clarify which exact steps you're using to share the files with them?